Social Security commissioner nominee advances to U.S. Senate floor amid DOGE questions

Frank Bisignano, Social Security commissioner nominee, at his Senate Finance Committee confirmation hearing on March 25, 2025. (Senate webcast)
WASHINGTON — A Senate panel voted Wednesday to send Frank Bisignano’s nomination as Social Security commissioner to the floor, despite allegations from Democrats that he was dishonest in his testimony before the committee about his relationship with Elon Musk’s DOGE cost-cutting operation.
The 14-13 party-line vote took place one day later than originally scheduled in an ornate room just steps from the Senate floor, instead of the committee hearing room.
Finance Committee Chairman Mike Crapo, R-Idaho, said Tuesday morning that he supported Bisignano’s commitment to improve customer service and reduce improper payments.
Crapo also committed to looking into an anonymous whistleblower letter that was sent to the committee’s Democrats, though he declined to delay the panel’s vote until after that process concluded.
“Even though the timing of the anonymous letter suggests a political effort to delay the committee vote on this nominee, my staff have told Sen. Wyden’s staff — and we have discussed this just now — we are open to meeting with the author of the letter and keeping the individual anonymous,” Crapo said. “However, any information provided by the individual must be thoroughly vetted, including allowing the nominee the opportunity to respond.”
Oregon Democratic Sen. Ron Wyden, ranking member on the panel, urged Crapo to delay the vote until after a committee investigation, alleging Bisignano was untruthful during his testimony.
“This nominee lied multiple times to every member of this committee, including the bipartisan Finance staff and the nominee’s actions and communications with DOGE remain very much at the heart of my objection here,” Wyden said. “My office received an account from a whistleblower about the ways the nominee was deeply involved in and aware of DOGE’s activities at the agency.”
Wyden said that Bisignano, though not confirmed and with no official role yet at the agency, intervened at the Social Security Administration to ensure that staff from U.S. DOGE Services had “immediate access to Social Security systems.” DOGE, or Department of Government Efficiency, is a temporary Trump administration entity aimed at slashing the federal workforce and spending.
Wyden also argued that Bisignano’s history in corporate America wasn’t a good fit for running the Social Security Administration, saying he “has made a career of swooping in, firing workers, selling off pieces of the company and merging with a competitor.”
“These practices may be good for shareholders, but they hurt American families,” Wyden said. “So we, Senate Democrats, are not going to stand by idly while Trump’s cronies take a sledgehammer to Social Security and deprive seniors of their earned benefits under the false manner of fighting fraud.”
Bisignano hearing
Bisignano, of New Jersey, testified before the committee for nearly three hours in late March, fielding questions on several issues, including overpayments and customer service.
He pledged to reduce the 1% overpayment rate significantly and said he could bring down the average wait time for customer service phone calls from about 20 minutes to less than one minute.
“If you look at the Social Security website, and you look at the statistics, taking 20-plus minutes to answer the phone is not really acceptable,” Bisignano said during his confirmation hearing. “And that’s the reason why only 46% of the phone calls get answered, because people get discouraged and hang up.”
Bisignano promised senators he would ensure Americans’ personal information would be kept secure.
If confirmed by the full Senate, Bisignano testified he would “ensure that every beneficiary receives their payments on time, that disability claims are processed in the manner they should be.”
“So my first actions are going to be to get organized around delivering the services,” Bisignano said. “And I’ve only been given one order, which is to run the agency in the right fashion.”
He also rejected the possibility of privatizing Social Security.
“I’ve never thought about privatizing. It’s not a word that anybody’s ever talked to me about,” Bisignano said. “And I don’t see this institution as anything other than a government agency that gets run to the benefit of the American public.”
Bisignano works as chairman of the board and chief executive officer at Fiserv, Inc., which “enables money movement for thousands of financial institutions and millions of people and businesses,” according to its website. The company is based in Wisconsin.
He previously worked as co-chief operating officer and chief executive officer of Mortgage Banking at JPMorgan Chase & Co.