For nearly two decades, Wisconsin Books to Prisoners has been sending new and used books to people behind bars. Now, the volunteer group is trying to restore its operations after the Wisconsin Department of Corrections imposed new restrictions.
The post Volunteers face delays as they work to resume sending used books to Wisconsin prisoners appeared first on WPR.
Alternatives to incarceration could drastically cut lock-up rate in Wisconsin. This week the Department of Corrections will finally take up a 2014 law that aimed to do just that. | Getty Images
The Wisconsin Department of Corrections (DOC) will hold a public hearing this week on Act 196, legislation that received bipartisan support and was signed into law in April 2014 by then-Gov. Scott Walker. The law aimed to create sanctions for people who violate the conditions of their parole, probation and extended supervision as an alternative to revocation, which sends people back to prison sometimes for small infractions that violate the terms of their release. The hearing on implementing a new rule, 11 years after the law was signed, will finally take place on Tuesday, July 8 at 10 a.m.
The public can join the virtual hearing by going to a DOC link and selecting the “hearing information” section. The text of the rule is also available online at the same hearing link.
Act 196 states the intent to “Develop a system of short-term sanctions for violations of conditions of parole, probation, extended supervision, and deferred prosecution agreement (an agreement not to prosecute pending the accused meeting requirements such as drug treatment).”
A sentence for a criminal violation, besides fines and fees, typically includes a period of incarceration and supervision outside incarceration via parole, probation, or extended supervision.
If a condition of supervision, such as the requirement to remain sober or stay away from minors, is not meant, the probation officer has the option of requesting a revocation hearing before an administrative judge that could result in the person serving a portion or the remainder of the “supervised” sentence behind bars.
Act 196 states “short-term sanctions” should include “examples of high, medium and low level sanctions and what factors to consider when determining which level of sanction to apply.”
The law is not just punitive. Act 196 also says the DOC is to determine “how to reward offenders for compliance with conditions of parole, of probation, of extended supervision or of the agreement (such as deferred prosecution).”
The 2014 law also states the DOC should “minimize the impact on the offender’s employment” and also minimize “the impact on an offender’s family.”
The 2014 law would appear to meet the stated goals of the DOC and Gov. Tony Evers to lower the revocation rate for Wisconsin that has resulted in thousands returning each year to prison.
WISDOM, a statewide network working on reform of the prison and criminal legal systems and other social justice issues, is pleased the DOC is finally taking steps to implement the 2014 law into a rule.
“Adding more short-term community-based alternatives to revocation has the potential to significantly reduce the number of people sent to prison each year,” said Mark Rice, Transformational Justice Campaign Coordinator for WISDOM, a statewide network working to overhaul the criminal legal system and other unjust systems.
“Sending people back to prison for convictionless rule violations is fueling the overcrowding of Wisconsin’s prisons,” said Rice.
Tom Gilbert, a father whose son has been incarcerated and had supervision revoked and returned to prison, has led WISDOM’s efforts to get the DOC to implement Act 196.
“It is way past time for Wisconsin to transform its supervision program of people who have been released from their original sentence,” said Gilbert. “Revoking people back to prison for rule violations is counter-productive. Other states have moved to better methods of supervision and are closing prisons.”
But WISDOM officials also have concerns that DOC will use current practices of sanctions, such as 90-day jail confinements, that WISDOM say don’t meet the intent of ACT 196 to “minimize” the impact on employment and the family.
Wisdom officials are also concerned the DOC has not fleshed out how to implement ACT 196 by describing the actual “system of short-term sanctions.” The proposed rule to be considered at the July 8 hearing merely replicates language stated in Act 196 without specifying the actual short-term sanctions or the rewards for meeting the conditions of supervision.
“If the Department of Corrections truly implements both the letter and spirit of Act 196, we see the potential transformation of its community corrections programs to one that focuses on healing individuals and communities affected by crime,” said Gilbert.
Joining the public hearing
Members of the public who are not able to join the hearing online can use a call-in number for the meeting: (608) 571-2209, with conference code 930 614 929.
Persons making oral presentations at the meeting are also required to submit their comments in writing.
Written comments are also taken until August 8. Written comments can be mailed to DOC Administrative Rule Committee, Caitlin Washburn, Administrative Rules Coordinator, PO Box 7925, Madison, WI 53707-7925.
Written comments can also be sent via email to: DOCAdministrativeRulesCommittee@wisconsin.gov or can be submitted on the DOC’s website: https://doc.legis.wisconsin.gov/code
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Update: This story was updated at 11:50 a.m. on Monday, July 7 to make requested edits to a quote by WISDOM’s Mark Rice.
As Wisconsin’s prison population climbs toward pre-pandemic levels, Senate Bill 153 seeks to expand alternatives to incarceration.
Wisconsin’s Treatment Alternatives and Diversion program was established in 2005 to provide counties with funding to create programs to divert adults with nonviolent criminal charges into community-based treatment for substance abuse.
Senate Bill 153 would formally expand the scope of these programs to explicitly include individuals with mental health issues.
While some counties, including Milwaukee, already provide some diversion options for individuals with mental health needs, Senate Bill 153 could allow Milwaukee County to access funding not currently available.
“The Milwaukee County District Attorney’s Office has always supported the expansion of the Treatment Alternatives and Diversion program to include those individuals with severe and persistent mental health issues in addition to those with alcohol and drug dependency issues,” said Jeffrey Altenburg, Milwaukee County’s chief deputy district attorney.
He added that such an expansion would allow the district attorney’s office to focus most of its traditional prosecutorial resources on violent crime.
State Sen. André Jacque, R-New Franken, who co-authored the bill, said that the legislation enjoys broad bipartisan support as well as backing from those who work inside the criminal justice system.
“Folks that I’ve talked to – whether it’s probation and parole, law enforcement more generally – these are folks that see that it works because you don’t see repeat involvement in the criminal justice system,” he said.
“It is transformative and uplifting when you see the changes that people are able to make in their lives.”
Marshall Jones, currently incarcerated at Fox Lake Correctional Institution, hopes more lawmakers have that sort of mindset.
“If politicians were more proactive in helping people in the system address the underlying issues they have, then more people will be in a position to experience lasting, genuine change,” Jones said.
Research shows that treating the underlying causes of criminal behavior helps individuals rebuild their lives after incarceration and prevents future offenses.
“Most people who have mental health issues are already running or hiding from a fear they have,” said Aaron Nicgorski, a patient at a Wisconsin Department of Health Services facility.
“Providing treatment says ‘Hey, we understand you have an issue, here are some programs to get you on a path to a better future’ versus ‘Hey, we’re gonna put you in a cage to think about what you’ve done.’”
Over time, the criminal justice system has recognized that many people commit crimes because of economic or psychological factors rather than some sort of character flaw.
Diversion – the process by which people get “diverted” into voluntary programs and away from formal prosecution – has been used to address these factors.
“The whole idea is to divert them from the traditional system and get them placed with, hopefully, programs that can break the cycle of any criminal behavior,” said Nick Sayner, co-founder and chief executive officer of JusticePoint, a Milwaukee-based nonprofit organization that provides diversion-related services among other criminal justice programs.
Breaking that cycle is better for the public’s safety as well as the safety of the person being diverted, said Mark Rice, coordinator for the Wisconsin Transformational Justice Campaign at WISDOM, a statewide faith-based organization.
It’s also much more cost-effective to treat people in communities rather than to incarcerate them, Rice added.
Incarceration is not an experience that lends itself to improving a person’s mental health, he said.
“One man attempted to commit suicide; several other men had to be put on suicide watch; others mutilated themselves,” said Rice, referring to his time in the special needs unit at the Milwaukee Secure Detention Facility.
On May 8, the Senate Committee on Judiciary and Public Safety unanimously recommended Senate Bill 153 for passage. It is now awaiting scheduling for a vote by the full Senate.
People can track the bill’s progress on the Wisconsin Legislature’s website.
Wisconsin lawmakers seek to expand alternatives to incarceration for people with mental illness is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.
Editor’s note, May 27, 2025: The Access Corrections website was back online on May 26. Multiple people told WPR and Wisconsin Watch they could transfer funds to Wisconsin prisoners following the restoration.
The online system Wisconsin prisoners rely on to receive money from loved ones recently crashed, leaving them unable to pay for items like extra food and hygiene products.
The Wisconsin Department of Corrections contracts a private company, Access Corrections, to allow people outside of prison to transfer funds to those inside. Those transfers occur through the company’s app, website, phone system, mail and in-person options. But multiple people told WPR and Wisconsin Watch they could not make deposits beginning this week.
The Access Corrections website and app display nothing more than a white screen and the message: “Sorry, the service you’re looking for is currently unavailable.”
Those who dial an Access Corrections phone number hear a recorded message saying the company can’t take deposits online or over the phone and that it is working to resolve the issue.
In-person deposits at locations throughout Wisconsin are also unavailable, according to an affiliate’s website. It is unclear whether physical mail deposits still work.
Access Corrections operates deposit systems nationwide, the Wisconsin Department of Corrections says on its website. The company is part of Keefe Group, a conglomerate that includes ICSolutions, which runs a glitchy prison phone system that has left Wisconsin families disconnected in recent months.
A Department of Corrections spokesperson said she was working on a response, which did not arrive by this story’s deadline.
The Keefe Group did not respond to multiple requests for comment.
Robin Guenterberg typically sends his daughter at Taycheedah Correctional Institution $300 a month, with Access Corrections collecting a fee.
His daughter, who he requested not be publicly named, uses most of that money to buy items from the prison’s commissary. She has a chronic health condition and relies on commissary chicken and tuna packets to supplement regularly provided meals, Guenterberg said.
The daughter has lost more than 20 pounds since entering prison late last year, Guenterberg said, adding that he and his wife purchase vending machine items during visits and make additional deposits to help their daughter maintain a healthy weight.
If Access Corrections fails to quickly restart deposits, she may lack funds to place a commissary order for next week, Guenterberg said.
Sarah Liebzeit successfully added funds to her incarcerated son’s account late Monday night. But issues with his prison-provided electronic tablet have prevented him from spending it at Stanley Correctional Institution, she said.
“This is now another issue because the tablets have been just horrible,” Liebzeit said.
Some incarcerated people work low-wage jobs inside their prison. Their pay falls short of covering phone calls, extra food, hygiene products and medical co-pays without outside deposits, multiple family members told WPR and Wisconsin Watch.
Nicole Johnson said her incarcerated boyfriend earns $20 every two weeks at his Dodge Correctional Institution job. Wisconsin’s typical copay charge of $7.50 per face-to-face medical visit is among the highest in the country — more than half of his weekly earnings.
Johnson said she tries to add $50 to her boyfriend’s account twice a month so he can purchase rice and beans to supplement regularly provided meals.
“It’s just how I take care of him right now,” she said.
The Access Corrections crash, she added, “makes me sad because I don’t want him to be hungry all freaking week.”
Wisconsin Watch is a nonprofit, nonpartisan newsroom. Subscribe to our newsletters for original stories and our Friday news roundup.
Vendor failure means Wisconsin prisoners can’t buy food or other items is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.
Wisconsin Watch partners with Gigafact to produce fact briefs — bite-sized fact checks of trending claims. Read our methodology to learn how we check claims.
As of May 21, all Milwaukee County teens who are the responsibility of the county and held in Wisconsin’s youth prisons were Black or Hispanic.
There were 28 teens (96.4% Black) under “non-serious juvenile offender” court orders.
That includes teens age 17 and under sentenced to the state-run Lincoln Hills or Copper Lake schools – where costs approach $500,000 per year per youth – or the Mendota mental health facility.
Milwaukee County official Kelly Pethke said the county pays for non-serious juvenile offenders; the state pays for juveniles who are sentenced for more serious felonies. Pethke said in early May there were 35 Milwaukee County teens under serious orders, but she didn’t have a racial breakdown.
The Wisconsin Department of Corrections said May 22 it tracks racial data by region. Nine of 66 youths (13.6%) in the southeast region were white.
Researcher Monique Liston cited the racial disparity in a social media post.
This fact brief is responsive to conversations such as this one.
In May 2025, were all Milwaukee County teens under county authority in youth prisons Black or Hispanic? is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.
Examiner staff members Baylor Spears, Henry Redman, Erik Gunn, Ruth Conniff and Criminal Justice Fellow Andrew Kennard with Milwaukee Press Club awards on May 9, 2025 | Wisconsin Examiner photo
Wisconsin Examiner staff members were recognized for investigative reporting, public service reporting, explanatory reporting, and in several feature-writing categories in the Milwaukee Press Club annual Excellence in Journalism contest for work published in 2024.
Henry Redman received the Bronze award for online investigative reporting for a series of stories that uncovered the influence of an out-of-state right-wing pro-development group on land use planning in Oneida County.
Editor Ruth Conniff was recognized in the public service reporting category for a special report on human trafficking in Wisconsin agriculture. For the third year in a row, Conniff also received an award for the best online column for a selection of her work.
Criminal Justice Project Fellow Andrew Kennard received a bronze award for explanatory reporting online for a story about problems with access to telephone communication for incarcerated people in Wisconsin prisons.
Baylor Spears was honored with a bronze award for hard news feature writing for her story on how Democratic Party candidates were campaigning in parts of the state that they have been shut out from in the past by gerrymandering.
Deputy Editor Erik Gunn was the recipient of a silver award for feature writing for his story on a project in La Crosse by college students and neighborhood activists to eliminate the use of mulched rubber as a playground surface.
Gunn also received a bronze award for personal profile writing for his story on a mother who has campaigned for years to have meningitis vaccines required in Wisconsin after her son died of the illness in college.
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Wisconsin prisoners have struggled to connect with loved ones for weeks and even months as a state contractor fails to keep up with increasing demand for its call and messaging services.
The Department of Corrections last year began working with Texas-based ICSolutions, the prison system’s phone provider, to make electronic tablets free for every state prisoner. The state allocated $2.5 million to cover some of the cost. The program aims to boost quality of life behind bars by making it easier for incarcerated people to connect with their loved ones and access resources.
Intermittent problems began after some prisons began distributing the tablets in March 2024. The issues worsened this spring, prisoners and their family members say, spreading across institutions that imprison more than 23,000.
WPR and Wisconsin Watch heard from more than 25 people experiencing connection difficulties at multiple prisons. Incarcerated people described dialing a number multiple times before getting through and waiting more than an hour for calls to connect. Family members described hearing their phones ring but receiving no option to connect with the caller; some calls have dropped mid-conversation.
Family members are airing frustrations in a nearly 300-member Facebook forum launched specifically to discuss the phone problems.
Brenda McIntyre, incarcerated at Robert E. Ellsworth Correctional Center, traditionally calls her grandchildren every weekend. But the overwhelmed system blocked a recent check-in.
“‘Grandma, why didn’t you call me? You said you’re going to call me,’” McIntyre recalled one grandchild asking when they finally connected.
Phone services somewhat improved late last week, McIntyre said. But she worries about missing updates about her sister’s cancer treatment.
“It’s been a living hell,” she said.
Neither ICSolutions nor its parent company responded to requests for comment. But in an undated statement on its website, the company promised improvements in the “coming weeks,” with “significant optimization coming this summer.” The statement recommended shifting calls to “off-peak hours” — before 5 p.m. or after 9 p.m. But family members say they are not always available at such hours.
Corrections spokesperson Beth Hardtke squarely blamed ICSolutions, saying state-run infrastructure and Wi-Fi access played no role in the issue.
“To be very clear, the quality of service that ICSolutions is providing is not acceptable to the department. If reliability and customer service do not improve, the department will be forced to reevaluate our contract,” Hardtke wrote in an email.
The statement from ICSolutions blamed “unexpected challenges” from increased demand for calls. But Hardtke said the company previously assured the department it could handle higher call volume during the rollout.
Prisoners in nine of Wisconsin’s 36 adult institutions — including all three women’s facilities — still lack tablets. The glitches affect them, too, because ICSolutions services the entire phone system, not just tablets.
The corrections department is pausing tablet distribution while trying to fix the reliability problems, Hardtke said.
Emily Curtis said she was cautiously excited when her incarcerated fiance gained access to a tablet at Stanley Correctional Institution.
He previously could call only from the prison’s landlines and during limited hours. The tablet enabled calls most anytime, even during lockdowns. For about two months, the two talked daily — right before Curtis fell asleep and right after she woke up.
“It was great,” Curtis said. “Until everything kind of hit the fan.”
Wisconsin is not the only state prison system that has issued tablets.
Unlike some states, however, Wisconsin allows people to make calls from their cells and doesn’t limit the number of calls they can make, Hartdke said via email. That policy, which the department communicated to ICSolutions during contract negotiations, naturally increased call volume, she added.
Calls from Green Bay Correctional Institution, for instance, increased by nearly 200% after the tablet rollout, Hardtke wrote.
Curtis now hears from her fiance just once daily, usually very early in the morning. Their 14-year-old son has gone weeks without talking to his dad, Curtis said, because the phone lines are too jammed once he’s home from school.
ICSolutions and the prison system make millions each year from phone calls. The company charges six cents a minute and shares revenue with the state, adding nearly $4 million to its general fund in recent years.
Curtis said she spends roughly $250 a month on calls.
Tablets present new revenue opportunities for prison contractors. An ICSolutions affiliate sold them to incarcerated Wisconsinites before the state made them free. And even with free tablets, prisoners pay for calls, messaging and other applications.
The high cost of phone calls has long burdened the incarcerated and their families. The Federal Communications Commission last year responded by capping fees. Apps for TV and music aren’t subject to the same regulations. That makes tablets a safer investment for prison telecommunication companies, said Wanda Bertram, a spokesperson for the nonprofit Prison Policy Initiative, which focuses on solutions to mass incarceration.
Incarcerated people often greet the rollout of tablets with excitement, Bertram said. But the attempt to improve virtual communication comes as Wisconsin, like other states, has restricted other communication — like physical mail.
In December 2021, the corrections department began rerouting all prisoner-bound mail to Maryland, where a company called TextBehind scans each piece of mail and sends a digital copy to those incarcerated. The controversial effort aims to reduce the flow of drugs into prisons.
The change delays access to mail and boosts reliance on tablets. As a result, technology glitches have bigger consequences, Betram said.
Charles Gill is incarcerated at Oshkosh Correctional Institution. His fiance lives in New York, and his adult son lives in New Jersey, too far to visit in person. Gill relies largely on his tablet for communication. But online texts have been delayed by two to three days, Gill said.
“We’re helpless,” Gill said.“To be a father, not knowing what’s going on with your child, to be in a relationship with someone and not knowing what’s going on with them. God forbid something happens and somebody goes to the hospital, somebody gets hurt. We don’t know about it, and we can’t reach out to nobody and talk about it.”
Gill felt particularly helpless on Easter weekend, the anniversary of his brother’s death. He couldn’t reach any family members.
“The phones were just destroyed on (Easter) weekend, ” he said. “You could really feel the tension in the air because people weren’t able to call their families.”
He worries about a repeat around Mother’s Day.
“Having that ability to speak to someone who still sees you as a human being and not a number is vital,” said Marianne Oleson, the operations director for Ex-Incarcerated People Organizing of Wisconsin.
That’s especially the case for mothers who are incarcerated. The majority of women in prisons nationally have children under the age of 18, according to a 2016 U.S. Department of Justice report. Phone calls offer incarcerated women their only chance to act as parent, wife or daughter — ensuring their loved ones are safe, Oleson said.
The faulty phone system leaves incarcerated people with tough choices.
“We even have to choose to try the phone over going to meals,” Christa Williams, who is incarcerated at Ellsworth prison, wrote in an email.
Shawnda Schultz said phone failures have left her incarcerated mother in tears during recent calls.
“It bothers me because their phone calls are the one thing that (prisoners) have to keep them going in there, and it keeps us going too, because that’s our mother,” Schultz said.
Schultz’s sister recently delivered her first baby. If the phones don’t improve, she worries her mother will miss hearing updates, like when her grandchild says his first word.
“I found myself actually in tears because I’m just like, ‘what if something happens to my mom?’” Schultz said.
Wisconsin Watch is a nonprofit, nonpartisan newsroom. Subscribe to our newsletters for original stories and our Friday news roundup.
‘It’s been a living hell’: Wisconsin prison phone failures leave families disconnected is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.
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