‘Hometown Hero’ Honored for Behind-the-Scenes Service, Dedication in West Virginia Student Transportation
A Mercer County Public Schools transportation secretary known for her positive attitude and dedication to student safety was named Hometown Hero, reported WVVA News.
According to the news report, Amber Dillow, who has served as secretary for the school system’s transportation department for four years, was recognized in May for her behind-the-scenes work helping keep daily transportation operations running smoothly.
While parents and students often see school bus drivers each day, much of the coordination that supports school transportation happens out of public view. Dillow’s responsibilities include answering calls, organizing transportation for curricular and extracurricular trips, and assisting drivers with questions and scheduling needs.
Dillow said her work is driven by a desire to help others rather than a need for recognition. “I just like taking care of people and helping them get places where they need to be,” she told local news reporters.
Colleagues reportedly describe Dillow as someone who brings energy and positivity to the workplace regardless of the challenges that may arise during the day. “She’s excited. I’ve never seen her upset or whatever to come in to work,” said Mercer County school bus driver Jamez Keith. “She’s always excited. She’s joyful.”
Keith said Dillow’s willingness to help drivers and quickly answer questions makes a difference for transportation staff. “She’s usually very helpful with any driver,” Keith told reporters. “Any time we have a question or whatever, she’s usually spot on. She’ll answer right quick. And then usually it’s really helpful when she does that.”
Hometown Hero Also Makes a Difference Behind the Wheel
In addition to her office duties, Dillow occasionally fills in where needed, including driving a bus when staffing shortages arise. “She also drives as well,” Keith said to reporters. “If she’s needed to sub on the position, she’ll help out, too. If we need anything, she’s there.”
Keith said he wanted Dillow to know how much she is appreciated by fellow drivers and the community.
Dillow said the Hometown Hero recognition is meaningful and reinforces her commitment to supporting others. “I’m very appreciative that he feels that way,” she said. “In a job that is tough, I just try to make them smile.”
Written with the assistance of Ai.
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