CINCINNATI, Ohio- First Student, setting the standard for innovation in school transportation, has completed its biggest school year ever, further advancing student safety and experience through technology, electrification and specialized services. The company is transforming the way school districts, families and school bus drivers experience student transportation.

First Student transported 5.5 million students daily across 44 states and 8 Canadian provinces, covering more than 525 million miles. With a focus on safety, experience, innovation and sustainability, the company is committed to supporting districts and families with a dependable, forward-thinking transportation experience.

First Student launched HALO, the proprietary technology platform that brings together every aspect of school transportation, including routing, navigation, hiring, training, safety, maintenance, and electric vehicle (EV) charging. HALO’s groundbreaking impact has earned First Student a place on Fast Company’s prestigious list of the World’s Most Innovative Companies of 2025, reinforcing the company’s leadership in transforming the industry through proven technology and real-world results.

“This school year, we continued to live out our values by setting the highest standards for student transportation,” said First Student CEO and President John Kenning. “With more than one billion student rides completed and the launch of HALO, we continue to demonstrate our commitment to our values of safety, innovation and student service. These principles guide everything we do as we deliver unmatched care and the safest possible ride to school for every student we serve.”

First Student’s alternative transportation solution, First Alt, experienced significant growth. Over the past year, First Alt increased its customer base by 105%, expanded its presence in states by 62%, and grew the number of trips completed by 94%. First Alt provides safe, reliable and flexible transportation for students with Individualized Education Programs (IEPs), those experiencing homelessness, out-of-district students, and hard-to-serve trips. The program utilizes a dedicated network of vetted drivers and small-capacity vehicles to provide districts with greater flexibility, reducing costs, and freeing up resources for higher-capacity routes. First Alt’s success in helping districts manage complex transportation needs earned First Student the Forrester Technology Strategy Impact Award for North America in 2024.

First Student’s First Serves program achieved a 27% reduction in disruptive incidents year-over-year, setting a new benchmark for supporting students with special needs on the school bus. Developed in collaboration with experts in special education and student behavior, First Serves equips drivers and onboard staff with specialized training and real-time monitoring tools, creating a safer, more positive transportation experience for every student. The program’s success was recognized with the T-Mobile Innovation in Customer Experience Award, reinforcing First Student’s leadership in delivering exceptional service and improving the school transportation experience.

First Student also introduced Fleet Management and Maintenance Services through its First Services division as part of its expanding suite of transportation solutions. These offerings provide school districts with flexible, cost-effective options to maintain and modernize transportation fleets. With a network of over 1,250 ASE-certified technicians who maintain more than 45,000 vehicles, First Student ensures optimal fleet performance and safety. Districts can choose to have vehicles serviced at their facilities or one of First Student’s more than 100 ASE Blue Seal Certified shops across North America. Additionally, the Fleet as a Service program offers tailored solutions, including vehicle leasing, procurement and comprehensive fleet management, which allows districts to upgrade fleets without significant capital investment, enabling them to focus more on educational outcomes while ensuring students have safe and reliable transportation.

First Student’s proprietary above-ground EV charging infrastructure solution, First Charge, is transforming how fleet operators electrify vehicles. The modular above-ground EV charging solution is designed to simplify and accelerate the transition to electric fleets by eliminating costly and time-consuming infrastructure challenges. First Charge reduces installation time and cost supports scalable fleet growth and enables organizations to adopt electric vehicles efficiently and affordably without the need for digging, trenching, or permanent construction.

As a result of First Charge, First Student has made significant progress toward its goal of converting 30,000 diesel school buses to electric by 2035. Its fleet of electric school buses surpassed seven million miles driven, reinforcing the company’s dedication to providing safer, healthier, and more sustainable student transportation.

Already delivering tangible results, First Charge has been recognized with some of the industry’s highest honors, including the Edison Award for Scalable Clean Transportation Energy, the American Business Awards Stevie Award for Product Innovation, the Green Product of the Year by the 2024 BIG Awards for Business, and a place on Fast Company’s prestigious list of the World’s Most Innovative Companies.

About First Student:
As the leading provider of K-12 transportation solutions, First Student ensures the safest and most reliable ride to school each day for 5.5 million students across North America’s communities. With a team of highly trained drivers, the company is on track to complete 1 billion student trips during the 2024-25 school year. Recognized as one of Fast Company’s 2025 Most Innovative Companies, First Student delivers a wide range of essential services, including home-to-school transportation, special needs transportation, fleet electrification, route optimization, maintenance and charter services. The company’s focus extends beyond logistics by creating a positive and welcoming environment for students on each of its 45,000 buses. By continuously enhancing the transportation experience for school districts and families, First Student helps ensure every child arrives at school ready to achieve their full potential.

The post First Student Marks Major Milestones in Innovation, Service and Sustainability During 2024-2025 School Year appeared first on School Transportation News.

When Todd Hawkins reflects on his nearly 46-year career in vehicle maintenance, he doesn’t focus on the number of buses he’s responsible for – more than 44,000 across North America or the size of his staff. Instead, he talks about people: how to train them, keep them, and help them grow.

“There’s three jobs for every technician looking right now,” said Hawkins, senior vice president of maintenance at First Student, the largest school bus operator in North America. “So you better be the place where they want to stay.”

As industries from transit to logistics face growing technician shortages, Hawkins’ experience offers a blueprint for how to retain and develop a strong maintenance workforce. His strategies blend old-school leadership with modern technology, and his results speak for themselves: certified technicians at First Student leave the company at roughly half the rate of uncertified staff.

Here are a few lessons other fleet operators can learn from Hawkins’ approach.

1. Invest in people, not just tools
Hawkins began his career as a technician at Ryder Truck Rental before First Student spun off as its own entity. From day one, he said, having the right mindset mattered more than technical ability.

“What I’m looking for is attitude more than aptitude,” he said. “I can teach the aptitude.”

First Student fully funds technician training and encourages ASE (Automotive Service Excellence) certification. With more than 5,000 certifications, including over 300 master techs, Hawkins said the company has seen a direct correlation between professional development and employee retention. Certified tech turnover rate is substantially lower than for an uncertified tech.

“We celebrate certifications,” he said. “Shoutouts in the newsletter, pizza parties—little things that show we value the work.”

2. Make performance transparent and supportive
Every First Student shop is ranked monthly based on key metrics. The rankings are posted openly, not to punish but to create accountability and encourage mentorship.

“You don’t just go fire people,” Hawkins said. “You go help them. Jim did great on brakes, Johnny didn’t — Jim’s gonna help Johnny on the next brake job.”

This philosophy has helped shift the culture from blame to collaboration. Shops that underperform are paired with stronger ones, and technicians are encouraged to learn from one another.

3. Embrace technology but explain the “why”
Hawkins leads a team that uses predictive analytics to identify potential mechanical issues before they lead to breakdowns. The company’s asset management system, Hexagon, has been in place for over 20 years and is customized to highlight failure patterns, technician diagnostics, and fleet readiness.

“People think that not fixing things is how you save money. That’s the opposite,” Hawkins said. “Bring the bus in, fix everything, and don’t bring it back for 90 days. That’s good maintenance.”

Predictive tools also help educate new techs on diagnostic accuracy. And for younger recruits, the digital-first environment where iPads have replaced paper is a selling point.

As part of its tech-forward strategy, First Student also integrates its HALO platform, which unifies the company’s systems into a comprehensive, 360-degree view. HALO connects maintenance, training, dispatching, vehicle telematics and navigation to provide advanced analytics and real-time insights that improve safety, boost efficiency and the overall transportation experience.

4. Grow your own leaders
Hawkins’ leadership model is rooted in humility and empowerment. “My goal is to be the dumbest person on my staff,” he said, “and I’ve been pretty successful at that.”

By creating opportunities for advancement and providing clear expectations, he’s helped technicians view their jobs as long-term careers. Shops go through a certification process — bronze, silver, gold — that provides structure and recognition.

And when it comes to promoting someone, he looks for the ability to mentor others.

“It’s really about developing people — showing them what good looks like, measuring their performance, and then helping them be successful,” he said.

5. Be honest about generational shifts
Hawkins acknowledges the changing expectations among younger workers.

“A lot of these guys, after five years, think they should be running the place,” he said.

Instead of resisting that ambition, he channels it through training and clear career pathways. “Find something that matches your family situation, and find somebody that offers training,” he advises new techs.

He also sees potential in artificial intelligence, with First Student beginning to test AI for analyzing vehicle specs and helping reassign buses across regions.

A career built on buses and people
From transit and school buses to Greyhound and back again, Hawkins’ career has spanned nearly every sector of fleet maintenance. What remains constant, he said, is the importance of systems that support both vehicle performance and human potential.

“You’ve got to show people the tools to do their job well,” he said. “And then help them do it.”

Reprinted with permission of BusandMotorcoach.com

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ANAHEIM, Calif. — What was considered “plug and play” solution years ago, that being fleet electrification, is far more complicated. OEMs, vendors and transportation leaders are highlighting the continued challenges but also the benefits of electric school buses while also promoting collaboration as the industry enters uncharted territory. But continued funding is necessary.

Brad Beauchamp, EV product segment leader for Blue Bird, moderated a related session, “School Bus Sector: Rolling out the New Generation of School Buses,” on April 30 at the Advanced Clean Transportation (ACT) Expo that provided the perspectives of two student transporters, a leader of electrification at the nation’s largest school bus contractor, a mechanical engineer, and a smart charging technology provider.

Mike Bullman, director of transportation for the South Carolina Department of Education. described the uniqueness of The Palmetto State, as the DOE owns and maintains all 5,600-plus school buses. Bullman noted the fleet fuel makeup is currently 88 percent diesel, 10 percent propane, and three-and-a-half percent electric. He noted that his operation has taken a multi-pronged approach to alternative fuels with a focus on advancing technology.

He added that the South Carolina state specifications committee will be convening in the this summer, and gasoline will be on the agenda as well. “We feel that fleet diversity is very important as we certainly move into the future,” he said.

The South Carolina fleet travels 78 million miles a year and supports 77 public school districts. Those 78 million miles serve 365,000 students a day using about nine or 10 million gallons of diesel fuel annually and 1.2 million gallons of propane. There are 42 statewide school bus maintenance facilities and a staff of about 375 employees, with an annual budget of $170 million.

“It’s quite a large endeavor,” Bullman shared.

In addition to fuels, Bullman is focused on technology adoption. “We take a safety-first approach, but we want to make sure that technology is in there,” he said, adding that buses have tire pressure monitoring systems, stability control, camera systems, stop arm cameras, student management, GPS tracking. “All of that is part of this comprehensive multi-prong approach,” he added.

He noted that preventative and predictive maintenance are also important. Bullman and his team in South Carolina lead the inspection program offered at STN EXPO conferences.

Bullman’s department also has a statewide routing program and a comprehensive driver training program. “Additional investments in charging and fueling infrastructure is on our list and important to us, long cycle cost analysis for vehicle procurement, and staff training,” he said.

He added that South Carolina will continue to seek additional funding sources, noting that was the main driver for purchasing electric vehicles. In 2021, the state received $1.3 million in grant money to purchase four electric school busses and in 2022 received $6.6 million to purchase 16 EVs and then in 2024 they got another $6.9 million to purchase another 20.

He added that with the EVs, they are seeing cost savings with maintenance and operating costs, it’s the initial cost gap that needs to be bridged. “I personally and professionally believe that the school bus space is an ideal space for an electric vehicle,” he said. “It just fits. You’ve got long dwell times. You’ve got repeatable routes. Certainly, 80 to 90 percent of the routes in South Carolina can be covered quite comfortably with an EV bus.”

Bullman cited the current challenge is uncertainty surrounding federal funding for ESBs — which many in the industry would agree with. He noted that without grants, South Carolina would not have been able to purchase electric, citing the cost gap with diesel. He noted that data collecting will be key and help to convince naysayers that this is the right technology moving forward.

Sam Hill-Cristol, director of strategy and business development for The Mobility House, noted that V2G technology is a way to offset some of those costs. “We’re optimistic about the contributions that V2G revenues can make in the total cost of ownership calculation,” he said.

He noted that while there are ongoing V2G projects across the U.S., it is currently not scalable. He expects V2G to gain more popularity in the years to come.

Meanwhile, Lauren Lynch, senior mechanical engineer with the National Renewable Energy Laboratory (NREL), noted that the agency focuses on energy systems research and development with an eye on data collection. She said NREL provides data to fleets of school buses to enable fleet managers who are adopting the technologies to better understand their use and performance.

She said the fully funded program is a free service to fleets right now. Going forward, she explained that NREL will provide buses with a data logger that works in conjunction with telematics systems, so it won’t interfere with other data logging taking place on the bus. The data is transferred to NREL, who stores the data and conducts an analysis. Currently, they are working with seven different fleets and aim to collect data for at least 30 days. NREL is also hoping to capture a year after year performance and is coming up on year two working with Beaverton School District near Portland, Oregon.

“It’s been exciting, and we’re expanding our analysis to include a maintenance and cost study,” she shared. “We want to ensure that we provide a value back to the fleets. So, as part of our overall objective, we not only want to provide this analysis to the fleets, where we highlight key insights or maybe identify some areas of opportunity, but we also hope to utilize the data as an aggregated study for the vocation, utilize the data and other tools and models to inform driver developments or address any barriers within the industry.”

She explained that the data shows electric buses are more efficient than other powertrains. They do, she confirmed, have higher capital costs but have resulted in an overall lower dollar-per-mile cost when operating the same routes.

“We’re looking at all powertrains within the fleet to understand the performance of each and identifying areas of opportunity and what’s going well,” she explained, adding that the end-goal is to make the electric school bus data publicly available via the online tool FleetREDI. Currently, the website has data on heavy- and medium-duty findings.

San Marcos Unified School District in California also received about $30 million in grant funds for infrastructure and school buses. “It was very overwhelming,” Executive Director of Transportation Mike Sawyer said.

He noted that the district had 84 old diesel buses, so he started applying for grants — one of them being the Carl Moyer Memorial Air Quality Standards Attainment Program grant in California and the Zero Emission School Bus and Infrastructure Program — and the money kept flowing.

To help him navigate all the funding, he said he reached out to partners, including Engie, which helped San Marcos find inefficiencies in charging infrastructure. Engie helped San Marcos create “one of the biggest” charging infrastructure bus yards. Phase one was completed with 40 EV chargers, six of which are 120 kW, the remainder being 30 kW chargers. Phase two, which is about to break ground, will bring the district to a total of 75 chargers.

The location holds about one megawatt of solar and 1.5 megawatts of battery storage, and it includes a 60kW diesel generator to serve as backup if the power goes out. Sawyer noted SMUSD currently has 33 electric buses on the road.

Providing a Service

Meanwhile, First Student operates over 45,000 school buses across 43 states and eight Canadian provinces. Of those, 450 are electric vehicles.

“EVs, they are providing not only cleaner and quieter rides to school, but these kids are arriving to school calmer,” said Jennifer Harp, the contractor’s vice president of the electric vehicles program, discussing a recent project in rural Westville, Illinois that electrified its entire fleet of 17 school buses with help from the U.S. Environmental Protection Agency Clean School Bus Program, IRA tax credits, and the Illinois Volkswagen Environmental Mitigation Trust program.

“They had some limited resources,” she said, adding that they were on a lease property and needed an infrastructure solution that would avoid high costs.

She added the company integrated its First Charge, a trenchless, flexible and quick-to-deploy. purpose-built charging hub with that removes the barrier of having to trench locations.

Harp also noted First Student currently deploys 14 First Charge units. It took about nine months to deploy the one operating in Westville.

“If we want to follow Westville’s playbook for electrification success, we really need to remember that continued success in this space requires continued funding incentives from all of our government sectors,” she said. “It also requires that we minimize costly infrastructure as much as possible. Requires partnerships and a willingness to share those learnings. …With the right strategy and infrastructure, school bus electrification is not only possible, it is absolutely practical.”

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She noted the conversations on battery-electric adoption at ACT Expo have evolved from the initial belief that it could be a plug-and-play option. “If you’ve been here long enough, you know that it’s not that simple,” she shared. “Fleet electrification takes partnerships, very strong partnerships, high increased project coordination, industry standardization, and, above all else, patience.”

Meanwhile, The Mobility House provides smart charging to fleets to over 2,500 sites globally, 100 of which are location in North America. Hill-Cristol shared that the grand vision is to achieve “zero emission transportation at zero cost,” he said. “We think we can get there in some cases, through the technology that we provide.”

He explained that vehicle grid integration is an umbrella term The Mobility House uses to talk about a suite of use cases that are becoming more common with the next-generation electric school bus projects.

“The days of going to the utility, getting a totally new service, 100 percent paid for, putting in enough capacity for every charger to be on at once, and then just turning it on and not worrying, I think those days are pretty much behind us,” he said, adding that now customers are looking for ways to solve challenges, like vehicle-to-grid, charging off peak and backup power integration.

Hill-Cristol also mentioned off-grid supplemental solutions, which consists of using solar storage or a backup generator to help with capacity challenges and the delay in receiving chargers. All of this is also provided by The Mobility House.

He elaborated that the off-grid solutions can be either a long-term or temporary solution. For instance, some districts are using it as a bridge as they wait for their infrastructure, whereas some districts can solely use it as a charge management system. Other use cases include a micro-gird if districts need additional power on site.

“Depending on where you fall on that spectrum, and the investment that you’re making, I think that would lead you to the conclusion of whether this is a two-to-five-year solution or whether this is going to be something that sticks around,” he said. “Because with the right combination of technologies, you’re also going to get operational cost saving.”

The post Funding, Data and Resiliency Needed for Electric School Bus Success appeared first on School Transportation News.

ANAHEIM, Calif. – ACT Expo, the largest advanced clean transportation convention in the world, featured how school bus contractor First Student plans to electrify 30,000 school buses by 2035 as well as enhance its technology solutions to provide even safer and more efficient rides to students across North America.

During a Tuesday general session panel with transportation executives, President and CEO John Kenning highlighted the company’s innovative electrification approach, which includes developing a proprietary charging infrastructure called First Charge that can be installed in 30 days or less.

The company has secured over $500 million in federal grants to support electrification efforts. To date, the company said its electric school buses have traveled over 4 million miles.

As previously reported by School Transportation News, First Charge is a trenchless solution designed by Chief Engineer Alex Cook and his team to allow electric school buses to go online while awaiting the construction of permanent infrastructure.

Kenning also highlighted that First Student is exploring V2G technologies, partnering with utilities like Con Edison in Brooklyn, New York, to create microgrids that can use school buses as energy storage during off-hours.

Beyond electric vehicles, First Student is leveraging advanced technologies through its “Halo” system, which integrates multiple safety technologies. The system includes parent tracking for student bus boarding and drop-off, driver monitoring for speeding and idling, collision prevention technologies that have reduced preventable collisions by 17 percent, and AI-powered routing optimization to improve efficiency.

Kenning emphasized that First Student’s ultimate goal remains ensuring student safety while driving sustainability in school transportation. A case in point, he noted that customer Syracuse City Schools in New York is adding stop-arm camera cameras across its fleet, including about 200 school buses operated by First Student.

The panel discussion also considered the role of autonomous technology in commercial transportation. Moderator Erik Neandross, president of ACT Expo producer CRT Clean Transportation Solutions, commented that school buses are not best suited for complete autonomy because student passengers will continue to need monitoring.

“I was just at a conference, which is called the Council of Great City Schools with the top 110 school districts, and [autonomous school bus] was a topic. It was almost unanimous we’re not ready for that yet,” Kenning added.

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Tony Corpin sat down with First Student CEO John Kenning at the Advanced Clean Transportation Expo to discuss the company’s innovative offerings, the launch of the HALO technology platform and more! Watch the full interview.

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CINCINNATI, Ohio – First Student, the leading provider of student transportation, today announced it was selected by Fort Worth Independent School District to provide a comprehensive suite of fleet maintenance services. Through its division, First Services, the company will manage maintenance for the district’s 240 buses, integrating its advanced HALO technology platform to improve efficiency, safety and reliability. The partnership reflects First Student’s leadership in fleet management, predictive maintenance, and route optimization, ensuring a smoother, more dependable ride for students.

First Student will offer Fort Worth ISD’s existing technicians the opportunity to join their team with competitive wages and benefits, or they can choose to remain district employees. Forth Worth ISD will now be supported by ASE-certified technicians, providing the highest standards of service and reliability. Through First Services, the district will gain a more efficient and cost-effective approach to fleet maintenance and management, with potential savings of up to 20%.

“We’re proud to partner with Fort Worth ISD to deliver comprehensive fleet maintenance and services that keep student transportation reliable, safe and efficient,” said Leslie Norgren, vice president of First Services. “This partnership reflects First Student’s commitment to helping districts operate more efficiently, reduce costs, and uphold the highest standards of safety and service excellence.”

Operating directly from Fort Worth ISD’s facilities, First Student will equip the district with its comprehensive HALO technology platform. Technicians will leverage tablets for real-time diagnostics and integrated fleet maintenance, ensuring efficient service tracking. Through predictive analytics, the system will minimize breakdowns, while enterprise-level inventory and asset management will enhance parts availability across the district’s fleet.

“Partnering with First Student to manage our fleet maintenance allows us to ensure safe, reliable transportation for our students, minimizing the risk of bus breakdowns and ensuring they arrive at school on time,” said Kellie Spencer, Deputy Superintendent at Fort Worth ISD. “Reliable transportation is essential to student success, and this partnership enables us to provide high-quality service while focusing on our core mission, education.”

Through customized transportation assessments, First Services collaborates with school districts to identify challenges, align with their goals, and improve operational efficiency. By evaluating current transportation systems and providing recommendations, First Services helps districts optimize performance and achieve long-term success. Its comprehensive offerings include:

Fleet Management: Fleet as a Service (FaaS) enables districts to create a program that meets their transportation needs and lower costs. First Services supports bus procurement, vehicle maintenance, technician training, and best practices.

Fleet Maintenance: Maintenance as a service (MaaS) offers best-in-class, full service maintenance as a stand-alone contract, to ensure well-maintained vehicles without worrying about parts, technician staffing or varying maintenance costs.

Fleet Electrification: First Student is the largest operator of electric school buses in North America with more than 5 million electric miles driven. As more districts look to electrify fleets, First Service’s experts assist with grant applications, infrastructure design, hardware and software selection, charger and bus selections, site assessments, utility outreach and construction, and deployment.

School Bus Routing: First Services offers a standalone routing efficiency analysis, reviewing routes, school schedules, and bus utilization. With experience managing more than 44,000 vehicles a year, First Student helps districts improve on-time performance and reduce costs.

Transportation Management: First Services brings extensive experience in evaluating key metrics, maintaining high safety standards, and delivering consistent analytics and reporting to stakeholders.

About First Student:
As the leading provider of K-12 transportation solutions, First Student ensures the safest and most reliable ride to school each day for 5.5 million students in communities across North America. With a team of highly trained drivers, the company is on track to complete 1 billion student trips during the 2024-25 school year. Recognized as one of Fast Company’s 2025 Most Innovative Companies, First Student delivers a wide range of essential services, including home-to-school transportation, special needs transportation, fleet electrification, route optimization, maintenance, and charter services. The company’s focus goes beyond logistics by creating a positive, welcoming environment for students on each of its 45,000 buses. By continuously enhancing the transportation experience for students and families, First Student helps to ensure every child arrives to school ready to achieve their full potential.

The post First Student Selected by Fort Worth ISD to Provide Comprehensive Fleet Maintenance Services appeared first on School Transportation News.