AI Takes a Larger Role in School Transportation Management
In a first of its kind, STN EXPO West introduced a new session series focused on the use of artificial intelligence in school transportation. Held July 14, the track focused on AI in dispatch, personnel productivity, budgeting, fleet management, risk mitigation and bell schedules. Prior to the six breakout sessions, a general session “Beyond ChatGPT: The AI Revolution in Student Transportation,” consisted of all AI session speakers and served as an opening panel, helping transportation leaders cut through the hype to define what AI actually is—and isn’t—today.
Moderated by STN Editor-in-Chief Ryan Gray, the panel consisted of Richard Jimenez, director of transportation for Placentia-Yorba Linda Unified School District; Timothy Purvis of Pupil Transportation Information; GP Singh, the founder of Bytecurve and a strategic advisor to Transit Technologies after selling his company last year; and Rosalyn Vann-Jackson, Ph.D., the executive director of enrollment and student services for Broken Arrow Public Schools in Oklahoma and founder/CEO of Bloom Bigger Coaching.
The panel dissected AI’s transformative impact, referencing tools like ChatGPT, Google Gemini and Claude. It spotlighted Broken Arrow’s integration of AI for daily operations, policy analysis, comparative studies on sick leave and overtime (notably for special education aides), and public records requests.
Jimenez shared how AI use at Placentia-Yorba Linda streamlines compliance, special education (IEP/IDEA) processes, legal messaging to parents, and multi-services bid response summarization, reducing manual workloads and enhancing communication.
Tim Purvis, however warned of data exposure risks in field trip and alternative transportation bids, public records requests and contract reviews, reinforcing the “bad data in, bad data out” principle. He advocated for robust policies like Broken Arrow’s Vision and Mission.
Singh clarified that true AI synthesizes multi-source data for actionable insights, distinguishing it from mere automation and recommended retrieval augmented generation (RAG) for fact-based outputs. The panel outlined essential AI safeguards: Exclusive use of IT-approved and licensed tools, multi-factor authentication, and strict avoidance of uploading confidential or personally identifiable information.
The panelists detailed the many ways AI is being integrated into school transportation operations, from predictive maintenance, vehicle diagnostics, telematics, and fleet management to dispatch automation, field trip planning, attendance tracking, and master bell schedule optimization. They also highlighted applications in driver and employee performance, including driver coaching, behind-the-wheel assessments, accident analysis, training plan development, safety modules, and automated performance reviews.
Beyond daily operations, panelists described using AI to support budgeting, identify contract issues, research laws and regulations, analyze public documents and district-specific data, plan travel, develop parent communication templates, and even compare social media claims with more reliable information.
A recurring theme was the importance of “context engineering,” or providing AI tools with detailed, relevant instructions. Panelists recommended using prompts of roughly 300 words tailored to a district’s specific needs. They also encouraged gradual staff adoption, internal model training and continued human review to reduce errors and prevent AI-generated misinformation or “hallucinations.”
Survey data of 23 STN EXPO attendees found that 65 percent of respondents use AI at least occasionally or daily, with ChatGPT dominating use. Eighty-two percent of respondents are using it for writing emails/communications. Whereas 59 percent are using AI for customer/parent communication, 45 percent for policy or document drafting, 41 percent for training or onboarding materials. The percentage falls to 32 percent for data analysis and reporting. The lowest use cases are database/app development (14 percent) and routing/logistics support (9 percent). Plus, the survey found that most districts are still in “Wild West” mode with only 33 percent having formal organization-wide guidance and policies.Lack of training at 68 percent is the main driver for holding transportation employees back from using AI.
Cathy Whitney, transportation coordinator at Glenn County Office of Education in California, shared with School Transportation News after the conference that she is still new to use of AI. She said she doesn’t believe her organization has any policies or guidance on use cases.
“I’m looking forward to seeing how it can help and improve on what we’re already doing that may save time and save the funds for other needed items. It’s exciting to see how fast it’s growing and the things that it can do in a very short time,” she added.
However, her biggest fear is getting the wrong information and using it in a report or a way that presents false information. “When I was at the STN [EXPO] conference, they kept saying check and make sure that the information is correct. We already do that in our regular lives every day,” Whitney added. “I think a lot of people are unsure or aren’t good with change and [fear] that AI is going to take jobs away from other people. I think they would have to see the positive side and see how it helps them in their lives and jobs to save time.”
Her takeaway from the sessions was to learn more about AI. “I want to create and gather data by putting information into AI that would [normally] take me hours to do and have it create it in a very short time. I look forward to a future with AI in it,” she concluded.
Meanwhile, Keba Baldwin, the director of transportation and central garage for Prince George’s County Schools in Maryland, shared on the School Transportation Nation podcast that his district has adopted AI policies and is cautious about its AI use cases. He said transportation is unable to use ChatGPT or Claude because they don’t meet the district’s security standards.
In a year’s time, PGCPS has expanded from using AI for help crafting emails to now analyzing data. “I’m thankful it’s helping to cut some of our workload in half,” he said on Episode 319. “But the technology is still developing, and we just want to keep up with it.”
When navigating vendors who say they have AI integrated into their technology suites, Baldwin advised asking the right questions. “At the end of the day, I need to know if their infrastructure can align with my infrastructure to get us the outcome,” he said, adding that some companies might not even meet the district security measures, and student transporters should be aware of that.
“How much time it’s going to take to implement? What’s the customer care on that? Can I call you 24/7?” he said of some other questions to ask. Additionally, he said technology demos are great but remain at surface level. When implementing new technology, he advised directors to get into the weeds of the offerings.
Editor’s Note: As reprinted from the September 2026 issue of School Transportation News.
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