How Technology Can Assist the 2026 State of Student Transportation
A webinar dove into the 2026 State of Student Transportation report conducted in February by Zonar and School Transportation News as well as how technology can assist with both current and projected challenges.
Operational, Safety Challenges
Rachel Trindade, chief marketing officer for webinar sponsor Zonar, shared Thursday that almost 60 percent of the 118 survey respondents were transportation directors or assistant transportation directors. About two-thirds operate under 100 buses and the rest have over 100.
Hiring and maintaining drivers was the top reported operational challenge at 75 percent, followed by budget constraints at 52 percent, rising operational costs at 42 percent and aging fleet and maintenance issues at 30 percent.
Trindade noted that the school bus driver shortage and recent sharp fuel increases compound all these issues. This was confirmed by panelist Tony Harris, the director of transportation for Monongalia County Schools in West Virginia who oversees 135 buses transporting almost 12,000 students on mostly urban routes.
Tim Ammon, a longtime industry consultant, noted that these top four challenges create a feedback loop that keeps districts struggling.
The panelists agreed that modern technology, which supports things like preventative maintenance, reduced idling and optimized tire pressure, results in incremental savings that add up to a significant difference.
The most challenging student safety issues, per the survey, were parent communication gaps and driver behavior and compliance at 45 percent each, followed by tracking student ridership at 36 percent.
In both safety and operational challenges, on-time performance was still the number one Key Performance Indicator (KPI) ranking, Trindade noted.
Implementing Technology to Help
Harris shared that Monongalia County Schools will soon be implementing a student ridership tracking app, which he estimates will lead to a 50 percent reduction in parent calls to the office. He added that it will also help in data collection for reporting and reimbursement purposes.
As a consultant who works with both district and contracted fleets, Ammon noted that more districts are moving toward multi-modal transportation – often due to driver shortages or budget pressure – which means that parents want more visibility than ever into their children’s whereabouts.
When it comes to data management difficulties, over half the survey respondents ranked limited staff resources as number one. Manual processes and managing video footage volume came in at about 35 percent each.
The data problem is a people and process problem rather than a technology gap, Trindade explained, since many transportation teams are data-rich and resource-poor. Ammon noted that technology must be leveraged wisely. For instance, onboard video may be implemented to deal with behavior incidents, but staff could also utilize it for driver training and then to arrange more efficient student seating.
The survey found practically all respondents were either using or planned to use routing software. About half use parent communication apps and dashcams. Forty-one percent use student tracking, and 33 percent said they considered it for 2026, making this the most desired technology.
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Harris said that the student ridership tracking the district is adding will produce an accurate student ridership count, which previously had been attempted via onboard cameras. Ammon spoke on survey respondents’ interest in predictive maintenance, which shows districts want to better utilize school bus assets.
“Transportation has always been kind of behind when it comes to technology, and I think now we’re starting to move in the other direction, where we’re embracing technology,” Harris commented.
To help drivers accept new technology, he recommended showing them its advantages. For instance, he said, explained that onboard cameras can help protect drivers accused of improper behavior.
Before adding technology, Harris recommended seeking feedback from peers. Ammon advised determining what the district is trying to control, then taking that issue to vendors.
“Start small, look at what you’re wanting to accomplish first, and build from that,” Harris agreed. “Don’t just think you’ve got to jump in all the way because, if you do, you’re going to overwhelm yourself and it’s going to defeat the purpose.”
Future-Facing Outlook
The top transportation technology investment priorities for 2026 were student ridership verification, driver coaching and safety tech, real-time GPS tracking, and parent communication solutions.
The respondents’ primary overall transportation focus over the next two to three years is on addressing driver shortages, reducing operational costs and improving student safety and compliance. Trindade pointed out how these are all interconnected.
Harris and Ammon agreed that an effective leader will distribute the right information and grant technology access to the right people, so staff isn’t burdened with unnecessary concerns.
Ammon addressed how industry suppliers can use AI to become more intuitive and provide the most accurate reports to districts. Trindade added that AI can expedite manual processes and bring actionable insights to leaders, who can then make informed decisions.
Trindade quipped that Zonar’s motto is, “AI where you want it, humans where you don’t.” She noted that Zonar supports over half of all U.S. school districts with transportation technology.
The post How Technology Can Assist the 2026 State of Student Transportation appeared first on School Transportation News.


Tony Harris brings more than two decades of firsthand experience to his role as Transportation Director at Monongalia County Schools in Morgantown, West Virginia. He spent 18 years as a school bus driver in Preston County before moving into administration, navigating mountain roads, narrow lanes, and harsh winter conditions before transitioning to overseeing the operation. Today he manages more than130 drivers across over 100 routes, providing daily transportation for roughly 9,500 students across both urban Morgantown and the rural reaches of the county.
With more than 25 years in marketing and 15+ years in logistics, Rachel has helped companies drive significant growth faster than industry norms. At Zonar, she leads marketing and demand generation.
Tim Ammon has spent more than 25 years supporting transportation and fleet operations, working with more than 500 organizations across three countries. His work focuses on identifying opportunities to improve operational performance through process improvements, technology adoption, and personnel practices, consistently helping organizations bridge the gap between desired and actual performance.
Claire Bergman currently serves as the McKinney-Vento Coordinator for the Sun Prairie Area School District, where she is dedicated to removing barriers to education for students experiencing housing instability. With a deep passion for policy reform and systems-level change, she focuses on strengthening districtwide support frameworks to ensure equitable outcomes for vulnerable students and their families. Ms. Bergman holds a Master’s in Social Work from Loyola University Chicago.
MeChale’ Johnson is the Director of Pupil Transportation and Fleet Management for Alexandria City Public Schools (ACPS). For the past four years, she has overseen a fleet of 124 school buses and more than 85 passenger vehicles, ensuring the safe and reliable transportation of students to and from school each day. Her operation also provides specialized transportation services for students with unique needs through partnerships with contracted public carrier vendors. Prior to joining ACPS, Ms. Johnson served as the Director of Transportation for Falls Church City Public Schools. She possesses more than 15 years of experience in transportation management, beginning her career at the University of Maryland (UMD), where she supervised transportation services that supported university students commuting to campus from surrounding counties and local communities. She also spent several years in public mass transit leadership with the Washington Metropolitan Area Transit Authority (WMATA). Ms. Johnson holds a bachelor’s degree in Criminology and Criminal Justice from the University of Maryland and a Master of Business Administration (MBA).
Greg Dutton is a Senior Transportation Analyst at HopSkipDrive with nearly three decades of experience spanning transportation operations and technology leadership. Greg brings a uniquely informed perspective to his role — having first engaged with HopSkipDrive on the client side as Director of Transportation at Renton School District in Washington State, he has a deep understanding of the daily struggles and tough decisions facing school transportation professionals, including issues related to the national school bus driver shortage. In that role, Greg led all aspects of the district’s transportation department — from personnel management and route planning to budget administration, safety, and fleet operations. Prior to that, Greg held the role of Assistant Director of Transportation, overseeing daily operations, accident investigations, and coordination with law enforcement and community stakeholders. He holds an MBA in Telecommunications Management from Alaska Pacific University, a BA in Telecommunications from Texas Tech University, and an AA in Mass Communications from Amarillo College.


Gladys De Lucio is the Director of Transportation for East Aurora School District 131, one of Illinois’ largest Spanish-speaking districts. With 21 years of experience in school transportation, she oversees daily operations with a strong focus on safety, bus stop planning, and community engagement. De Lucio leads both traditional bus services and alternative transportation programs, working closely with bilingual dispatch teams to support non-English-speaking families. Her deep commitment to equitable access ensures that every student has reliable transit to and from school. She holds a degree from Robert Morris University–Illinois.
Leon Fornelli, MBA, is the Area General Manager of Alternative Transportation at First Alt®, where he leads inclusive student transportation programs across nine states. A seasoned leader in education logistics, Fornelli develops and scales operations from the ground up, always with safety, equity, and innovation in mind. He’s deeply committed to increasing access, amplifying parent and community engagement, and building systems that meet diverse student needs, including non-traditional routes and support. Fornelli also champions technology integration and workforce development in transportation services.

