LOS ANGELES, Calif.—HopSkipDrive, the leader in safe, fast, and simple supplemental student transportation, today released its seventh annual Safety Report. The data reveals that in 2025, 99.7% of rides were completed without a safety concern of any kind—a consistent benchmark maintained even as the company doubled its partner network to serve over 2,000 school districts, government agencies, and nonprofits nationwide.

To date, HopSkipDrive remains the first and only company in the student transportation industry to proactively publish comprehensive safety data annually, reporting on not just collisions or accidents but on all safety incidents, including interpersonal and behavioral concerns. The 2025 report reveals a 99.99% accident-free record and a 0.000% critical safety incident rate—benchmarks supported by a track record of over 130 million safe miles driven since the company’s founding.

This vast experience includes a deep commitment to specialized populations, having safely facilitated nearly 3 million rides for youth in foster care and 1.7 million rides for students with IEPs. These results, driven by more than 50 proactive safety products, features and initiatives—underscore a safety-first approach that extends to millions more rides for students in Career and Technical Education, General Education, after-school activities, and extracurriculars. This record is made possible by HopSkipDrive’s industry-leading technology, rigorous regulatory oversight, and direct relationships with CareDrivers, which together enable the sector’s most responsive turnaround times and a sophisticated, data-driven standard of care.

“Safety has never been a secondary checklist item for us. The need for safe transportation is a core reason HopSkipDrive exists,” said Joanna McFarland, CEO and Co-founder. “Since day one, we’ve led the industry by staying ahead of the curve, constantly innovating the specialized care we provide to the children and families who depend on us. In 2025, we demonstrated our ability to significantly scale our impact while maintaining a near-perfect safety record. This data reflects the tireless work of our team and CareDrivers, who lead with a simple, personal standard: ‘What would it take to put our own children in this car?’

This results-driven culture ensures that as we get bigger, we also get better, safer, and more inclusive. But we’re never done when it comes to safety. Every mile driven is an opportunity to improve and innovate and ensure every child arrives at school safe and ready to learn.”

Key product developments from 2025
To maintain this record while scaling, HopSkipDrive introduced several key product developments in 2025:

● Achieved SOC 2 Type II compliance, making HopSkipDrive the first and only supplemental student transportation platform to achieve this high-level security attestation for data and privacy.
● Nationwide specialty transportation expansion, which scales wheelchair-accessible vehicle (WAV) and Rider Assistant support to districts across the country.
● Specialized driver education, featuring a neurodiversity-focused curriculum developed with child development experts to support students with diverse sensory and behavioral needs.
● Qualitative video screening, a new addition to the 15-point CareDriver certification process designed to evaluate situational judgment and empathy.
● Enhanced “Must Be Met” protocols, which provide a vital safety net by requiring specific verification for safe student handoffs to authorized adults.
● Caregiver Great Start Program, a proactive outreach initiative designed to ensure 100% of eligible families are equipped with safety protocols and ride-tracking features before their first trip.
● Dedicated rider supportline, providing students with direct text or call access to the Safe Ride Support team for autonomy and peace of mind.
● Advanced CareDriver qualifications, a verified in-app system ensuring rides requiring specialized training or equipment are only matched with expert CareDrivers.

Key roadmaps and launches in 2026
As we move into 2026, HopSkipDrive continues to evolve its platform with marquee offerings focused on inclusive technology and enhanced oversight through advanced recording.
● Track My Ride is a new feature that allows riders to monitor their own journeys via secure, masked SMS links. By providing real-time visibility without requiring a smartphone app, we’ve ensured inclusive access for students using wearables, smartwatches, or school- or government-issued devices.
● Ride Recording: In-App enhances our safety offering by providing a secure, integrated audio and visual recording system within the CareDriver app to complement our existing hardware-powered dashcams. This approach allows for encrypted oversight that is automatically wiped from driver devices after the ride to ensure student privacy. It also enables network-wide across all HopSkipDrive markets, which will include 100% of rides this Fall.

Safety is more than just data points; it’s about understanding the unique needs of the children in HopSkipDrive rides. Our Safety Advisory Council provides us with an externally led expert framework that informs our end-to-end safety protocols. By integrating child development and mental health expertise, we ensure our operational standards are grounded in a human-centric understanding of student well-being, providing a level of care that technology alone cannot achieve.

The complete 2025 Safety Report demonstrates HopSkipDrive’s ongoing commitment to transparency and continuous improvement. In the coming weeks, the company will introduce additional 2026 initiatives, further raising the bar for safety standards across the industry.

About HopSkipDrive
HopSkipDrive is the leader in safe, fast, and simple supplemental student transportation. Modernizing the $30 billion school transportation industry through its care-centered transportation marketplace which supplements school buses by connecting kids to highly-vetted caregivers on wheels, such as grandparents, babysitters, and nurses in local communities.

HopSkipDrive also offers its industry-leading transportation intelligence platform, RouteWise AI, to address critical challenges, including budget cuts, bus driver shortages, and reaching climate goals. With this technology, HopSkipDrive has supported over 14,500 schools and over 2,000 school districts, government agencies, and nonprofit partners. Since its founding in 2014 by three working mothers, HopSkipDrive has surpassed more than 100 million safe miles driven. This record includes nearly 3 million foster and McKinney-Vento rides and 1.7 million Individualized Education Program (IEP) rides, alongside millions of additional trips for General Education, Career and Technical Education (CTE) programs, and extracurricular activities.

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LOS ANGELES, Calif. —HopSkipDrive, a leading technology company partnering with
school districts to get kids to school more quickly, safely, and easily than anyone else, today announced advancements to its “on-time engine” designed to simplify the school day. By blending nearly a decade of Google Maps integration with real-world operational data, HopSkipDrive has achieved a meaningful reduction in lateness and early arrivals, ensuring students spend more time in the classroom and less time in transit.

While standard navigation gets a driver to a street address, student transportation requires navigating the “Timing Gap”—the complex minutes spent inside school loops and pickup lanes. For the students who are not a fit for the traditional bus, including those in foster care or with specialized IEP needs, this transition is critical; these riders often rely more heavily on a consistent and safe experience to start their school day successfully.

“We know that transportation directors spend 95% of their time solving for the last 5% of their students, the McKinney-Vento and IEP riders who require the most care. Five minutes can be the difference between a student receiving their morning meal or missing their first class,” said Corey McMahon, Chief Product and Technology Officer at HopSkipDrive.”We pair over a decade of operational data with purpose-built technology to deliver the exact precision needed to consistently improve on-time arrivals.”

Innovation Through Direct Accountability Coupled With Advanced Technology HopSkipDrive is able to make these advancements because of how it leverages data and technology and its direct driver relationship model. The company doesn’t subcontract to unknown third-party providers, giving HopSkipDrive the direct visibility needed to constantly improve the in-ride experiences, making it possible to provide a higher level of care and consistency. Specifically, three core innovations have helped accelerate the company’s work to improve timeliness:

● Predictive “Procedure Time”: By applying over 10 years of data to create and refine predictive models for unique cases, HopSkipDrive can more accurately predict the time it takes for students to safely and comfortably enter or exit a vehicle, ensuring they are supported without feeling rushed.

● Enhanced CareDriver Instructions: By improving the quality of pickup notes for complex school layouts, HopSkipDrive has doubled the quality scores of driver instructions, leading to smoother handoffs and fewer delays.

● Verified Location Pins: Navigation goes beyond the front office to provide precise map pins for the specific door or lane where a student is waiting, ending pickup confusion for good.

Real-Time Visibility for School Staff
To ensure these improvements translate into smoother school days, HopSkipDrive provides total transparency through a connected suite of tools designed for every stakeholder. By surfacing real-time data across RideIQ for administrators, Daily Queue for school staff, and the HopSkipDrive App for parents and caregivers, we provide real-time certainty into a student’s journey. This connected system is designed to eliminate the “game of telephone” and ensure that every student is safe and accounted for.

This ecosystem is backed by the Safe Ride Support team—in-house specialists who serve as “human-eyes-on-every-ride”. This proactive monitoring ensures that potential hurdles are identified and solved before they ever result in a phone call to the transportation office.

“Daily Queue has allowed me to fully focus on my role as a ride organizer by saving me valuable time,” said Marcy P., Director of Transportation at Littleton Public Schools.”Allowing on-site staff to see live ride data means they can effectively track rides, leading to better hand-offs and coordinating smoothly with CareDrivers.”

A Proven Standard of Safety for Better Student Outcomes Consistent, on-time transportation is critical for student well-being, and HopSkipDrive views timeliness as a fundamental safety requirement. By ensuring students arrive on time and ready to learn, HopSkipDrive helps districts reduce chronic absenteeism for vulnerable populations who might otherwise needlessly miss school due to transportation gaps.

“Our model is built on prevention, not reaction,” added McMahon.”By removing the middleman, we prevent the communication breakdowns that cause delays. This ensures district budgets go directly toward a reliable student experience and driver quality, protecting both learning time and the district’s bottom line.”

About HopSkipDrive:
HopSkipDrive is a leading technology company partnering with school districts to get kids to school more quickly, safely, and easily than anyone else. The company is modernizing the $30 billion school transportation industry through two core solutions: a care-centered transportation marketplace and an industry-leading transportation intelligence platform, RouteWise AI.

HopSkipDrive’s marketplace supplements school buses and existing transportation options by connecting kids to highly-vetted caregivers on wheels, such as grandparents, babysitters, and nurses in local communities. RouteWise AI helps schools and districts address critical challenges, including budget cuts, bus driver shortages, and reaching climate goals. HopSkipDrive has supported over 13,500 schools across 21 states, with nearly 1,300 school districts, government agencies, and nonprofit partners. More than five million rides over 95 million miles have been completed through HopSkipDrive since the company was founded in 2014 by three working mothers.

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LOS ANGELES, Calif. -HopSkipDrive, a leading technology company partnering with school districts to get kids to school more quickly, safely, and easily than anyone else, today released new data highlighting the impact of its expert-developed CareDriver education and the deep experience of its driver network. Following the launch of the company’s industry-leading driver education program focused on supporting students with neurodivergence, internal data reveals that 94% of surveyed CareDrivers say they feel confident supporting neurodivergent riders, a result that translates directly into greater preparation for students and better experiences for students, families, and school staff. Additionally, 85% of surveyed CareDrivers found these proprietary resources, developed in partnership with nationally recognized child development leaders, essential in preparing for these specialized rides.

Defining the “Caregiver on Wheels”

Unlike traditional rideshare platforms or traditional unlicensed brokers, HopSkipDrive vets the human, not just the paperwork. CareDrivers are highly qualified individuals from the community—often parents, nurses, or educators—who provide a dignified and supportive experience for students.

Reflecting a deep well of expertise within the network, CareDrivers bring a median of 10 years of prior caregiving experience. Every CareDriver is vetted through a rigorous 15-point certification process, which includes fingerprint-based background checks and mandatory video screenings to evaluate empathy and situational judgment before their first trip.

“My son’s driver was patient and understanding with him since he’s a special needs child,” says Andrea O., a parent in Los Angeles. “She always watched him get inside the building before she took off to make sure he got in safely. She provided a safe and calm atmosphere.”

The Differentiator: Education That Empowers Care

School districts often spend 95% of their time solving transportation for the most vulnerable 5% of their students, such as those with IEPs or those experiencing homelessness. HopSkipDrive’s customized curriculum provides CareDrivers with practical skills in:

Trauma-informed care to support students during difficult transitions.

Supporting neurodivergent riders and understanding sensory sensitivities to ensure a calm ride environment.

De-escalation techniques for proactive ride management.

“The integration [of HopSkipDrive] has significantly streamlined our processes, allowing for a smoother and more responsive service for our students,” says Marcy P., Littleton Public Schools in Littleton, Colorado. “It allows me to fully focus as a ride organizer by saving me valuable time.”

The Power of Direct Accountability

This specialized preparation is a primary differentiator of HopSkipDrive, which prioritizes direct accountability and verified oversight for every trip. As a fully licensed and regulated Transportation Network Company (TNC), HopSkipDrive maintains a direct relationship with every CareDriver on the platform. This allows for rigorous, transparent reporting and a level of verified compliance that provides school districts with peace of mind and reduced liability.

“Safety and education are not add-ons; they are the foundation of our entire model,” says Jennifer Brandenburger, SVP of Safety at HopSkipDrive. “Because we maintain a direct relationship with every CareDriver, we can ensure our specialized education reaches every person behind the wheel without a ‘game of telephone.’ This direct accountability ensures drivers are not just vetted, but truly prepared for the students they serve, providing districts with a level of verified compliance and risk reduction that subcontracted models simply can’t guarantee.”

About HopSkipDrive:
HopSkipDrive is a leading technology company partnering with school districts to get kids to school more quickly, safely, and easily than anyone else. The company is modernizing the $30 billion school transportation industry through two core solutions: a care-centered transportation marketplace and an industry-leading transportation intelligence platform, RouteWise AI. HopSkipDrive’s marketplace supplements school buses and existing transportation options by connecting kids to highly-vetted caregivers on wheels, such as grandparents, babysitters, and nurses in local communities. RouteWise AI helps schools and districts address critical challenges, including budget cuts, bus driver shortages, and reaching climate goals. HopSkipDrive has supported over 13,500 schools across 21 states, with nearly 1,300 school districts, government agencies, and nonprofit partners. More than five million rides over 95 million miles have been completed through HopSkipDrive since the company was founded in 2014 by three working mothers.

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The connection between student attendance and transportation is more direct and critical than often acknowledged. While a complex array of factors drives chronic absenteeism — one of the most critical threats to K–12 success — a fundamental and frequently overlooked root cause is the failure of existing transportation mechanisms to reliably connect all students to the classroom.

The student attendance crisis is not just an academic problem; it is a systemic challenge that directly impacts federal and state funding, staffing efficiency, and district stability, making the need for reliable transportation attendance imperative.

This white paper outlines a strategic, data-driven approach for district administrators to move beyond reliance on the yellow school bus alone.

Fill out the form below and then check your email for the white paper download link.

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