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• Pay raises and other efforts have done little to ease the 911 dispatcher shortage in Brown County: The county is short more than one in three of its needed dispatchers. 

• Boosting pay isn’t enough to attract and retain dispatchers, experts say – departments must boost morale, get creative with hiring and training and address the mental health toll the job takes. 

• Waukesha County officials made changes that show promise: The county’s 911 center went from over half-vacant to almost fully staffed in two years. 

• Furthermore, advocates support federal legislation that would reclassify all 911 dispatchers as first responders, which would allow dispatchers to access benefits like additional mental health resources.

For years, Brown County has struggled to hire people to answer 911 calls and coordinate responses to emergencies. Its emergency dispatch center was among many that grappled with worsened staffing shortages after the COVID-19 pandemic. 

But as the crisis eases nationwide, major shortages still beset Brown County’s 911 center. Despite past pay raises and other efforts, the county is missing more than one in three of its needed dispatchers. Industry experts say boosting pay isn’t enough to attract dispatchers nowadays. Departments must also boost morale, get creative with hiring and training and address the mental health toll the job takes. 

Waukesha County’s 911 center offers an example of how such measures can help alleviate shortages. It placed a laser focus on employee mental well-being and went from over half-vacant to almost fully staffed in two years.

The Brown County vacancies haven’t impacted how quickly dispatchers pick up the phone when residents dial 911 — employees still answer faster than the national standard recommends. But some county leaders are worried that mistakes will be made if the issue continues.

Only one of the five elected supervisors who helm a committee overseeing the county’s public safety operations answered calls and emails for this story. Supervisor Michael LaBouve, who represents most of the east side of De Pere, told Wisconsin Watch the county is following a plan to address the shortage and solving it is “going to take time.”

“I think we’re all seeing progress, so that’s all I have to communicate about that,” LaBouve said. “I feel good about what’s happening.”

But at 19 employees short, the center tallies more vacancies today than it did several years ago when the county first prioritized the crisis, and some are losing their patience. 

During a public meeting in late May, supervisors aired their frustration at the lack of progress. Dispatchers worked a combined 8,600 hours of overtime so far this year, the department said, and they’ve routinely taken to local government meetings to voice their experiences with stress and burnout. 

“Looking at us to go 60, 70, potentially 80 hours and being called in on the days off and 24/7 is just — it’s mind-boggling,” dispatcher Kirk Parker said during a May meeting. 

Money not the answer?

Staffing shortages have plagued the public safety communications industry for years, but the issue peaked during the COVID-19 pandemic. Between 2019 and 2023, about one in four dispatch jobs across the country were vacant, research by the International Academies of Emergency Dispatch suggested. 

There are still “alarming strains” on the industry, but there are recent signs of progress, said April Heinze, chief of 911 operations for the National Emergency Number Association, a national nonprofit of dispatch industry professionals. Research by NENA shows 74% of centers reported having vacant positions in 2025, improved from 82% in 2024. 

However, those improvements aren’t reflected locally. Brown County was short 19 staffers in early August, according to officials, leaving about 35% of the center vacant. 

“Like playing a game of Whack-a-Mole: as quickly as one issue can be addressed, another issue pops up,” Chancy Huntzinger, Brown County’s director of public safety communications, said in a statement to Wisconsin Watch. 

In 2023, in one of its first major efforts to attract and retain staff, Brown County’s Board of Supervisors voted to allocate over $400,000 for raises, retention bonuses and a starting pay boost. Pay now starts at $24.60 per hour, according to the department. 

But the raises haven’t attracted more staff the way county leaders hoped. The center is currently short more employees than when the pay bumps were approved.

“Obviously, pay is not always the most important thing,” Heinze said. Data from the study NENA completed in May showed the largest affliction for dispatchers across the country is burnout. 

Plus, the pay boost didn’t do much to make Brown County stand out to job seekers. The department’s minimum pay is middle-of-the-pack compared to other northeast Wisconsin counties.

Waukesha’s methods show promise

Roughly two hours south, Waukesha County’s 911 agency has made outsized progress in solving its dispatcher shortage. 

When COVID-19 prompted the “Great Resignation,” dozens of dispatchers left Waukesha County Communications Center for higher-paying, lower-stress jobs in public safety technology startups, utility company call centers and other nearby 911 centers.

By October 2023, the center was over half empty. Down over 20 dispatchers, senior staff were forced to pick up call-taking shifts. Staff worked during their time off. Employees regularly picked up back-to-back 12-hour shifts.

“People were starting to feel burnt out, and really it became a snowball effect,” said Gail Goodchild, the county’s emergency preparedness director. “We saw bad attitudes. People didn’t want to come into work. The culture was waning.”

Department leaders realized they needed “all hands on deck” to turn things around, Goodchild said — which they did. According to NENA, they had only two vacancies in July. 

The department did raise pay, bringing the starting hourly wage to $29.44 from roughly $27. This helped, but “wasn’t the leading thing that really turned us around,” Goodchild said. Department leaders also parted with staff they felt “didn’t contribute to a positive culture.” They revamped their hiring and training processes and eased the job requirements. And they introduced an intense focus on dispatchers’ mental health.

Waukesha’s hiring process once heavily relied on CritiCall, a software commonly used in 911 centers that tests potential dispatchers’ skills at multitasking, decision-making, map reading and more. It was determined the test was “weeding people out that would have probably been a really good fit,” said Chris Becker, Waukesha’s communications operations manager. 

“We looked at our numbers in that and determined that there was no correlation between our successful trainees and their CritiCall scores being high,” Becker said. “So we tossed that out.” 

Now, the hiring committee strictly focuses on if a candidate will fit the department’s culture. To ensure people learn the hard skills the exam measures, the department has refined and revamped its training. (Brown County candidates must pass the CritiCall exam to be hired, and the county has not considered changing that, Huntzinger said.)

Waukesha also removed its two-year work experience requirement from the job description to yield more candidates, a move it may soon reverse because it’s seen that having “some of that life experience” is good, Becker said. 

Finally, the county ramped up mental health support to dispatchers. In addition to regular benefits offered in the county’s employee assistance program, it contracted a local mental health provider specializing in first responders. Dispatchers now regularly attend mandatory, confidential 90-minute meetings with the providers, who help employees work through vicarious trauma, a type of trauma common among first responders that compounds when hearing, reading or witnessing distressing events. The grant-funded initiative costs roughly $16,000 for 18 months, Becker said. 

“In case our staff ever gets to a point where they need them, they feel more comfortable to reach out for that help, rather than living with it and burying it and then getting to that point of burnout again,” Becker said.

Brown County has not explored increased mental health support as a method of retention. Staff are encouraged to visit the Public Safety Communications director’s office if they have concerns, and they can receive counseling benefits through the county’s employee assistance program, Huntzinger said. 

“We’re listening to people’s worst days, right? We hang up the phone when the first responders get there, and then it’s left to our imagination to fill in the blanks,” Becker said. “But some of those traumatic calls just don’t go away, and they’ll pop up at random times, or a call three years later will remind you of a call that you took, and you’re right back to that place again. … It’s super important for our staff to have that outlet.”

Looking ahead

After bumping pay, Brown County’s Board of Supervisors requested an independent review of the dispatch center in 2024. The report, delivered in January 2025, made 65 recommendations on how the center could improve operations and its staffing. 

The department has made mixed progress on implementing the recommendations, which vary in complexity, and gives monthly progress updates to the board’s Public Safety Committee.

Per the advice of the consultants, the department introduced employee referral bonuses and now has candidates visit the call center before they interview, rather than after.

The department will also hire “traveling dispatchers” — temporary contractors who will work at the center for six months to cover some shifts, Huntzinger said. She did not answer a question from Wisconsin Watch about how much this will cost the county. 

Next year, the center will introduce a new shift schedule to help it operate more effectively with less staff, Huntzinger said. Though consultants recommended the county’s “unnecessarily complex” schedule be changed immediately, it was delayed following employee pushback. 

The report also suggested the county “substantially expand” partnerships with local education institutions to create a pipeline of candidates. Northeast Wisconsin Technical College, which offers workforce training in emergency dispatch, said it has not been formally assigned  recruitment efforts but it aims to support the region’s workforce needs. 

In the last four years, 84 students have completed programs that certify them in emergency dispatch. Twenty-seven of those included a tour of the Brown County Dispatch Center.

“One of the biggest barriers is awareness,” Jeff Steeber, the college’s associate dean of public safety, said of the struggle to get students into the field. “Many students enter our programs without knowing that emergency dispatch is a viable and rewarding career option.”

Industry leaders have spent years advocating for legislation they believe would change this. 

The federal 911 Saves Act, championed by both NENA and Waukesha leaders, would reclassify all 911 dispatchers as first responders for the U.S. Bureau of Labor Statistics, which currently lists them as clerical or secretarial employees, alongside office clerks and taxi dispatchers.

This would allow dispatchers to access a slate of benefits, such as increased mental health resources, and it would reinforce the cruciality of the job, Heinze said.

“You hear little kids say, ‘I want to be a firefighter. I want to be a police officer,’” Goodchild said. “They don’t look at a 911 telecommunicator dispatcher as a career path. That hurts the industry, too.”

Eighteen states have passed their own laws reclassifying telecommunicators, but Wisconsin is not one of them.

“We’re hopeful this year that it is going to (pass), and it would help us, I think, very, very, very much,” Heinze said. 

Miranda Dunlap reports on pathways to success in northeast Wisconsin, working in partnership with Open Campus.

Brown County’s 911 dispatcher shortage is relentless. What will it take to fix it? is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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• Northeast Wisconsin Technical College is part of a growing trend of technical colleges moving to shorter courses, and it’s among few to offer classes almost exclusively in an eight-week semester model.

• Administrators and instructors say the intensive pace helps students perform better and prevents them from dropping out when they face hardships outside of school.

• NWTC’s retention and graduation rates have improved since the college began offering shorter courses.

Halfway through his Monday morning class at Northeast Wisconsin Technical College’s Green Bay campus last month, Patrick Parise instructed his Introduction to Ethics students to hold up their fingers: one if they’re confused about the lesson, 10 if they’ve mastered it. When met with a sea of “jazz hands,” he moves on to review the next chapter.  

The students will take their final exam several days later, after absorbing major ethical theories and key philosophers’ views in just eight weeks — half the length of the traditional 16-week college course. 

That’s because NWTC leaders have overhauled nearly every course in recent years, accelerating them to move twice as quickly. Administrators and instructors say the intensive pace helps students perform better and prevents them from dropping out when they face hardships outside of school.

NWTC is part of a growing national trend of colleges moving to shorter courses, but it’s one of fewer to offer eight-week classes almost exclusively. Many others have recently flirted with the idea by piloting a smaller share of shortened course options. 

“Everybody wants shortened learning. Nobody wants to be in a class for 16 weeks anymore. That’s not the pace of learning,” said Kathryn Rogalski, the college’s vice president of academic affairs and workforce development. “That faster pace, that more intensive time together, I think, is making the difference.”

The schedule at NWTC splits the traditional semester in half — for example, rather than taking four classes over the course of 16 weeks, a student would complete two speedier classes in the first eight weeks, then complete two more in the latter half of the semester. 

Proponents of the approach say juggling fewer classes allows students to focus better while some worry the brisk pace makes it easier to fall behind. 

The transition required a heavy lift, which came with challenges. Some students say the swift pace required a learning curve, and administrators acknowledge that starting a new slate of courses every eight weeks can be intense. 

But data suggests the switch has brought positive change to the 23,000-student college. Retention rates are up, meaning fewer students are dropping out. Students are earning higher grades on average. More are graduating on time. 

Parise, who has taught at NWTC since 2007, says his students engage more in shorter courses. In the 16-week model, he would have taught the ethics students once a week. Now he sees them twice weekly, which reduces the material students forget between classes and strengthens relationships, he said. 

“I find classes develop a far better sense of a learning community,” Parise said. “That’s huge … in the classes that I teach, creating an environment where students feel safe and comfortable and share ideas and ask questions — I don’t know that you can teach somebody ethics without having an environment like that.”

Shortening courses to limit ‘stopping out’

In 2018, NWTC leaders contemplated how they could reduce the number of students who were “stopping out,” or withdrawing from their studies with the intention of returning later, at the six-week mark. 

At least one in three NWTC students rely on federal financial assistance to afford college costs, and many have jobs and families — meaning nonacademic challenges can easily derail the semester.

College leaders wanted these students to be able to “take a break when they needed to, but then not have to be gone a whole semester or a whole year before they could start back,” Rogalski said.

Breaking the semester up into smaller pieces could help, they realized. National research and data from a few short courses they already offered suggested students persist better in accelerated courses. Meanwhile, the eight-week course model was beginning to gain momentum at community colleges in Texas, showing promising results. 

“If (students) are in week six of eight, they can figure out those last two weeks of, ‘How do I figure out that child care? How do I find some transportation?’ And they can finish the courses that they started,” Rogalski said. “If they’re in week six of 16 weeks, it’s really hard for 10 more weeks to figure out how to make it through.”

So NWTC leaders went all in. By 2020, they shifted roughly half of classes to the model. By 2021, 93%. The college exempted select courses, such as clinical rotations in hospitals for nursing students, but otherwise asked all instructors to get on board. 

That sweeping overhaul across nearly every program is vital to seeing results, but it’s a feat few colleges have accomplished, said Josh Wyner, vice president of education nonprofit The Aspen Institute.

“That’s really one of the things that we’ve appreciated about Northeast Wisconsin for years, is that they went to scale when they found something that worked,” Wyner said. “If the data show that students will benefit, they ask themselves the question … ‘Why would we continue to offer things in other formats?’”

Overhauling courses isn’t easy

Accelerating college courses comes with speed bumps. 

A sick student absent for a week misses double the instruction. Financial aid payment schedules must be retooled. Some high schoolers taking dual enrollment classes must manage the condensed schedule. Instructors must revamp their courses. 

Many colleges make the mistake of “simply trying to take 16 weeks of coursework and squeeze it into eight weeks,” Wyner said. 

“It can’t be the same class when it was in 16 weeks as it is in eight weeks. It has to look different,” Rogalski said. “I don’t think any college could be successful at this if they just shrunk their curriculum and just did exactly what they were doing, but did it twice as fast.”

When Nick Bengry transferred to NWTC from Lawrence University in Appleton to save money on tuition, it came with a learning curve. The university used a lengthier semester schedule, so he worried about the transition to more rigorous courses at the technical college. In the last year he’s found “some (classes) that are a little bit rougher” than others in the eight-week format, but feels like the workload ultimately “ends up being similar.” 

“Some classes like, the medical terminology class, were really fast-paced because of the way they were designed,” said Bengry, who plans to transfer to the University of Wisconsin-Madison next year and eventually become an emergency room doctor like his father.

He also finds it easier to schedule the requirements he needs for his biomedical engineering major while juggling a job at Bellin Health. 

“It makes it easier to fit the courses you need into your semester,” Bengry said. “Each course being only half the length means that if I need to fit a course into this semester, there’s more spots — it could be the first half or the second half.”

When students do struggle with their coursework, college staff has half the time to get them back on track before their class ends.

For example, in Kristin Sericati’s developmental reading and writing class, which helps students with lower literacy skills, “resource navigators” visit the classroom during the first week to meet one-on-one with every student and advertise services like tutoring or financial assistance. The college also has an “early alert” system that enables staff to intervene with helpful resources immediately if a student isn’t showing up to class or scores poorly on an assignment.

“A student is not waiting two weeks to have some sort of support that they need, which is now a quarter of their learning experience in that class,” Matt Petersen, NWTC’s associate vice president for ​​institutional research and strategic analytics, said. “We just can’t afford that. Our students can’t afford that.”

As they’ve worked out the kinks, NWTC leaders have returned some classes to 16 weeks. One microbiology class changed back when eight weeks wasn’t enough time to grow the bacteria needed for the students’ research. Now, about 86% of courses are accelerated, fewer than the share in 2022, and administrators say they’ll continue evaluating what works best. 

Boosting retention and graduation 

Seven years after leaders conceived the overhaul, data shows it’s paying off. 

Retention for full-time students, or the share of students who stay enrolled or finish their program from one year to the next, has shot up by 19 percentage points since 2018, when the college introduced eight-week courses. Now, 77% of full-time NWTC students continue in their studies, federal data shows. Nationwide, full-time community college students had an average retention rate of 63% in 2023, according to the National Student Clearinghouse. 

Retention rates for part-time students have shown smaller growth, rising from 56% to 59%. Part-time students regularly have lower retention rates than full-time.

In addition, the share of NWTC students who graduate within three years of enrolling has risen 3% to 46% since 2018. That’s well above the national average of 35% — and a tough data point to budge, according to The Aspen Institute.

Petersen said the change also correlates with an improvement in students’ grades, with hundreds more students now receiving a “C” or above in their courses. 

Plus, students who do have to temporarily withdraw are having an easier time getting back to their studies, said Sericati, the developmental writing instructor. 

“Before, if a student is in five classes and they come up against a life issue in week six and drop out of all of their classes, they now are on (academic) warning. They failed all of these credits,” Sericati said. “Now, if a student comes up against a life issue, they likely can complete those two courses that they’re in and not have that issue when they rejoin us again in another eight-week session.” 

As colleges like NWTC share their success with shorter classes, the model is building momentum, said Karen Stout, CEO of Achieving the Dream, a nonprofit focused on community college success. For example, Western Technical College in La Crosse began transitioning to seven-week courses in the summer of 2024. 

“It is such a relief, actually, to see that this made a positive difference,” Rogalski said. “Students who probably never imagined that they could be successful in college …  They haven’t aspired to complete a degree or go on to a university, and now we’re seeing that these students have this hope that they didn’t have before. And within eight weeks, they’re seeing that they have been successful.”

Miranda Dunlap reports on pathways to success in northeast Wisconsin, working in partnership with Open Campus.

This college’s strategy for preventing dropouts? Classes half as long is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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• Responding to an order from President Donald Trump, several federal agencies are seeking to block undocumented immigrants and some immigrants with legal status from accessing programs that provide literacy classes, career education, medical and mental health care, substance abuse treatment, free preschool and more. 

• A range of institutions — including colleges, government agencies and nonprofits — manage the affected programs.

• The order has caused widespread confusion about which organizations must check immigration status of the people they serve and how they could do that. Parts of the order appear to conflict with federal law. 

• Wisconsin joined 20 other states in a lawsuit challenging the new restrictions.

A group of federal agencies announced in July that at least 15 federally funded health, education and social service programs would exclude undocumented immigrants and some who are living in the country legally. 

Responding to President Donald Trump’s February executive order to “identify all federally funded programs currently providing financial benefits to illegal aliens and take corrective action,” the departments of Education, Health and Human Services, Justice and Labor listed programs that provide literacy classes, career education, medical and mental health care, substance abuse treatment, free preschool and more. 

In Wisconsin alone, the state Department of Justice estimates the new federal restrictions “put at risk more than $43 million each year in substance abuse and community mental health block grants that fund services in all 72 counties, 11 Tribal nations, and approximately 50 nonprofit organizations.” 

Wisconsin Watch contacted more than a dozen Wisconsin organizations, government agencies and national experts to learn about the new policy’s effects. But we found more questions than answers. Most are unsure who is subject to the new rules or how to comply. 

While we were reporting this story, Wisconsin joined 20 other states in a lawsuit challenging the new restrictions. That suit is still pending, but the parties have agreed to a deal that would delay most of the restrictions in those states until September. 

Confusion created by the guidance could have serious consequences, experts say. Some providers might delay or cancel programs unnecessarily out of an abundance of caution, while some immigrants may avoid services for which they remain eligible, such as health care and education.

While much remains unclear, here’s what we know so far. 

Which immigrants would be barred?

A 1996 law already prohibited certain immigrants from receiving 31 “federal public benefits,” including Medicaid, Medicare, Social Security and cash assistance. The Trump administration’s new guidance bars the same immigrants from additional programs, according to the National Immigration Law Center.

Those ineligible include: 

• People with Temporary Protected Status (TPS). 
• People with nonimmigrant visas, such as student visas, work visas and U visas for survivors of serious crimes. 
• People who have pending applications for asylum or a U visa. 
• People granted Deferred Enforced Departure or deferred action. This includes Deferred Action for Childhood Arrivals (DACA) recipients — those who entered the country as children.
• Undocumented immigrants.
• Lawfully present immigrants who don’t fall into categories below. 

People in the following groups would remain eligible:

• Lawful permanent residents (green card holders). 
• Refugees. 
• People who have been granted asylum or withholding of removal. 
• Certain survivors of domestic violence.
• Certain survivors of trafficking. 
• Certain Cuban and Haitian nationals.
• People residing under a Compact of Free Association with Palau, Micronesia and the Marshall Islands.

Why the confusion? 

A range of institutions — including colleges, government agencies and nonprofits — manage the affected programs. Many did not previously check the immigration status of the people they serve; creating a process to do so may add costs and logistical challenges. It could prove especially daunting for organizations like soup kitchens and homeless shelters, which provide urgent services to people without easy access to documents. 

Meanwhile, entities that administer these federal funds include nonprofits and federally funded community health centers, which operate under laws that conflict with the guidance.

Health and Human Services said its settlement with the suing states “will permit the agency to consider, as appropriate, whether to provide additional information” about the restrictions it announced. 

How would the changes affect health care in Wisconsin?

Wisconsin has 16 federally qualified community health centers serving patients at 217 sites. They receive money from Congress to provide primary care to all, regardless of their ability to pay. Nationally, such clinics serve more than 32 million patients, making up 1 in 10 people in the United States and 1 in 5 people in rural America, according to the National Association of Community Health Centers. 

Aside from emergency rooms, they are often the only care options for undocumented immigrants or those with limited English proficiency, said Drishti Pillai, director of immigrant health policy at KFF, a national nonprofit providing information on health issues.

Federal law requiring those clinics to accept “all residents of the area served by the center” contradicts the Trump administration guidance. 

The national association said in a July 10 statement that it’s working with experts and legislators to understand the impact of the new rules and ensure centers “have the information and resources needed” to continue serving their patients. 

Access Community Health Centers, a nonprofit that provides medical, dental and mental health care at five south central Wisconsin clinics, will make “adjustments” if further federal guidance comes, CEO Ken Loving said.

“We don’t have the information we need to understand how this is going to impact us and how we can adapt to help our patients,” he said.

How would the changes affect education in Wisconsin?

The new restrictions target adult education services under the Adult Education and Family Literacy Act and career and technical education services under the Carl D. Perkins Career and Technical Education Act. Community and technical colleges would likely face the brunt of the impact, but just how much is unclear. 

The Wisconsin Technical College System has followed 1997 guidance that said public benefit restrictions did not apply to such educational services, spokesperson Katy Petterson said. She’s not sure how the updated guidance might affect the system, which will “wait to learn the impact of the lawsuit.” 

If community-college-operated programs begin checking immigration status, ineligible immigrants may remain able to take federally funded classes through nonprofits that are subject to different rules. 

The nation’s 1,600 Head Start agencies, which provide free early childhood education and family support services for low-income families, fall under the restrictions announced in the Department of Health and Human Services notice. But the document doesn’t say whether Head Start staff must verify the immigration status of children, parents or both.

“It’s very ambiguous about who this impacts. … If you read the language, it’s 26-plus-ish pages of legal jargon, and it’s shifting,” said Jennie Mauer, executive director of the Wisconsin Head Start Association, which supports the state’s roughly 300 Head Start service sites.

One thing Mauer wants families to know: Children already enrolled in Head Start won’t be forced out. 

“We want to follow the rules, but Head Start is not required to redetermine eligibility,” Mauer said, noting it has never been required to do so in 60 years. She’s been telling the center directors to sit tight, even as worried parents ask questions. 

One entity that won’t start checking immigration status: K-12 schools. The U.S. Supreme Court ruled in 1982 that denying education to undocumented students violated their constitutional rights.

Must nonprofit providers start checking immigration status?

Probably not. The 1996 law restricting public benefits says nonprofit charities are not required to “determine, verify, or otherwise require proof of eligibility of any applicant for such benefits.”

At Literacy Network, a nonprofit offering a variety of free ESL and basic education classes in Madison, staff aren’t planning changes based on the new rule. 

“It could certainly impact many of our students in other areas of their lives and therefore their ability to participate in our programs, but not who we can serve,” spokesperson Margaret Franchino said.

Still, guidance from the Department of Education is vague. It states that the exemption for nonprofits is “narrowly crafted,” and “the Department does not interpret (it) to relieve states or other governmental entities … from the requirements to ensure that all relevant programs are in compliance.”

Ryan Graham is the homeless systems manager at Wisconsin Balance of State Continuum of Care, a nonprofit that supports agencies responding to homelessness across most of the state. 

As his agency discusses updates with partner agencies, it is preparing for an “increased administrative burden on already stretched staff.”

“We don’t yet know whether there will be delays caused by having to check or validate someone’s citizenship status, especially in emergency situations where time is critical,” Graham said. 

When do the new rules take effect?

The notices published in July took effect immediately, though some federal agencies said they would likely not enforce them for about a month. The Trump administration later agreed to pause enforcement until Sept. 3 in the 21 states that sued. 

The Department of Health and Human Services, meanwhile, has voluntarily stayed enforcement of its directive in all states until Sept. 10. 

What is the basis of legal challenges? 

The multistate lawsuit argues the Trump administration failed to follow proper procedures in implementation and that it can’t retroactively change the rules after states accept grants to administer programs. Requirements to check the immigration status of every person served would unreasonably burden program staff and possibly force programs to close, the states argue. 

States “will suffer continued, irreparable harm if forced to dramatically restructure their social safety nets and render them inaccessible to countless of the States’ most vulnerable residents,” the plaintiffs wrote.

The American Civil Liberties Union and Head Start groups nationwide had already sued before the Trump administration published new guidance. That suit argued staffing cuts, funding delays and bans on diversity efforts threatened to destabilize Head Start — a long-standing, congressionally mandated program. A hearing in that suit was held Aug. 5 on a request to temporarily block the Health and Human Services notice. 

What does the Trump administration say? 

The 1996 public benefits ban exempted federal programs that offered services available to all people on the grounds that they were “necessary for the protection of life and safety.” 

Trump calls that exemption too broad. 

“A surge in illegal immigration, enabled by the previous Administration, is siphoning dollars and essential services from American citizens while state and local budgets grow increasingly strained,” the White House said.

Citing studies from congressional committees and groups that seek to severely curtail immigration, the White House argues that allowing broad access to federal resources incentivizes illegal immigration and costs U.S. taxpayers. The recent federal spending package also eliminated access to Medicaid, Medicare and food stamps for some authorized immigrants, including refugees and asylees.

Trump ran for office on a promise to carry out mass deportations, and the bureaucratic moves appear to be a new frontier in that immigration crackdown. Since he took office, the administration has raided stores and workplaces, built new detention centers and attempted to shut down the asylum process at the southern border. It has also urged many immigrants without permanent legal status, including DACA recipients, to self-deport. 

Why does this policy change matter?

Experts worry the confusion about the new rule could have a chilling effect, leading even eligible immigrants to stop using services. 

Pillai of KFF noted that the restrictions on community health centers, alongside congressionally approved changes “that limit health coverage to a smaller group of lawfully present immigrants,” will likely make immigrant families even more reluctant to seek health care and social services. 

The changes “may increase their reliance on emergency room care, which can be more costly in the long term,” she added. 

Graham, the homeless systems manager, believes the Trump change will create “a direct barrier to safe and stable shelter for undocumented individuals and mixed-status families” and qualified immigrants or citizens who “may not have identification or the means to attain identification after fleeing a dangerous situation or crisis.”

It could also prompt administrators of some programs not covered by the rule to start screening participants as a precaution, or shut down programs to avoid screening challenges.

That has happened before. When Trump issued an executive order in January saying the administration would no longer “fund, sponsor, promote, assist, or support” gender-affirming health care for people under 19, some providers stopped offering those services even though state law protected them. 

Likewise, a 2023 KFF study found that in states that institute abortion bans, the majority of health care providers say they worry about accidentally running afoul of the law.

Braden Goetz, who worked for more than 20 years in the U.S. Department of Education and now works as a senior policy adviser at the New America Foundation’s Center on Education and Labor, said it’s unusual for federal guidance to be so sparse and ambiguous. 

“​​Maybe that’s the intention: to confuse people and chill services to people who are not citizens or not legal permanent residents, and scare people,” Goetz said.

Natalie Yahr reports on pathways to success in Wisconsin, working in partnership with Open Campus. Sreejita Patra is statehouse reporting intern for Wisconsin Watch.

Trump is trying to exclude immigrants from many federally funded programs. Here’s what it means for Wisconsin. is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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• Video game quality assurance testers at Middleton-based Raven Software have ratified their first union contract, more than three years after launching the first union at a major U.S. gaming studio. 
  
• Testers are some of the lowest-paid employees in the video gaming industry.
  
• The deal comes after Microsoft purchased Activision Blizzard, Raven Software’s parent company. Activision had been accused of trying to bust the union. Microsoft agreed to stay neutral on the union. 
  
• Organizers said they learned plenty during the challenging years of contract negotiations.

Video game testers at Middleton-based Raven Software have ratified their first union contract, more than three years after making local and national headlines by launching the first union at a major U.S. studio. 

Ratified on Aug. 4, the contract gives employees a 10% raise while limiting mandatory overtime and preserving remote work options. 

The deal is the latest development in a saga involving some of the video game industry’s lowest-paid workers. It comes after Microsoft purchased Activision Blizzard, Raven Software’s parent company, leaving the roughly two dozen testers to negotiate with one of the world’s largest tech companies.

“I think we pretty much got everything we aimed for,” said Erin Hall, a seven-year veteran at Raven and one of two workers who negotiated the contract. As a quality assurance tester, she checks for bugs in the blockbuster Call of Duty franchise and works with developers to fix them.

An Activision Blizzard spokesperson declined to comment but directed Wisconsin Watch to a web page discussing Microsoft’s labor principles. 

Studios nationwide employ testers to play new video games and identify problems before release.

Raven’s testers make around $21 an hour, and they’re frequently required to work overtime in weeks-long “crunch time” stretches ahead of a game’s release. The volatile nature of their industry prompted the workers to organize. 

The testers walked off the job to protest layoffs of a dozen colleagues in December 2021. They announced the formation of a union the next month — the first at a AAA studio that makes high-budget games. The Game Workers Alliance represents the workers, organized with support from Communications Workers of America. 

Lessons from three years of negotiating

For Hall and fellow bargaining committee member Autumn Prazuch, contract negotiations required intensive lessons on bargaining and labor laws. Neither had joined a union before launching their own.

“We had no idea it would be this difficult, or that it would take three-and-a-half years, or that it’d be this stressful, that we would be giving up so many nights and weekends,” Hall said. “We felt like it was the right thing to do, and we did it, and we learned as we went.”

The process took about twice as long as a norm that has grown longer in recent years. Newly unionized workers between 2020 to 2023 spent an average of 17 months negotiating their first contract, according to a Bloomberg Law analysis.

The contract negotiations overlapped with a change of ownership: Microsoft’s $69 billion deal to buy Activision Blizzard. In 2022, while waiting for regulators to approve the deal, Microsoft committed to remaining neutral on the workers’ unionization efforts. 

That was after Activision took steps organizers called union busting, including withholding raises granted to nonunion workers and reorganizing Raven’s staff in what the union argued was an attempt to dilute its support ahead of the election.

Prazuch said negotiating with leaders at Activision and Microsoft made her feel like “a little fish in a big pond.”

“You’re sitting across from tech billionaires, and this is a huge company … and we’re 19 people at Raven QA in Middleton, Wisconsin,” she said. 

But in that process, Prazuch discovered strengths she didn’t know she had. 

“I’ve learned that I have more determination than I initially thought, that my voice is louder than I thought it was,” Prazuch said. 

She also learned that the same focus that helps her identify glitches in games allowed her to flag subtle wording changes that would shift the terms of the deal. 

The deal they reached limits mandatory overtime to half the weeks in a quarter, and it gives testers the flexibility to choose their schedules when working overtime. Workers who currently work remotely can continue to do so under a contract that also promises 10% raises over the two-year contract period, with potential for additional raises. 

Hall said she’d encourage other workers to start unions — if they’re in it for the long haul. 

“I would not want to take it back for anything, but it was really hard work,” Hall said. “If people want to unionize at their workplace, just know it’s going to be really difficult, and you have to be committed to seeing it through to the end.”

More video game workers are unionizing

While Microsoft’s promise to not oppose employees’ union efforts contrasts with many other major companies, the process has still had moments of controversy. Communications Workers of America, for instance, criticized Microsoft this summer when it announced plans to lay off around 9,000 workers across the company. That included its gaming division, where it halted production of several games.

Raven’s quality assurance team escaped those layoffs, along with a previous round, Hall said. Having a contract doesn’t guarantee the testers won’t be laid off, but it requires the company to offer notice and bargain over severance and benefits.

Keith Fuller, a former Raven Software employee who is now a Madison-based workplace culture consultant, called collective bargaining “one of the few levers that game developers have” as video game companies tighten their belts and as the Trump administration redefines workers’ rights.

“The power imbalance that’s inherent in capitalism shows up very easily in game development,” Fuller said. “I think that this is something that will benefit workers across the industry.”

The organizing trend comes as state lawmakers are exploring ways to encourage video game companies to move to Wisconsin or expand their in-state operations.

In the years since Raven workers unionized, workers at some other major studios have followed their lead. Communications Workers of America says it now represents 2,000 video game workers at Microsoft. 

“When we started (our union campaign), we were kind of ambitiously hoping that there’d be anyone that would do this too, and now there’s so many,” Hall said. 

These Wisconsin video game workers were first to unionize at a major U.S. studio. Three years later, they have a contract. is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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In a county where one in four adults read at or below a third-grade level, Literacy Services of Wisconsin is doing what it can to help break down adult literacy barriers. 

“We are here to provide educational opportunities for those who maybe either didn’t feel engaged in traditional classrooms or are just looking to improve their skills now,” said Holly McCoy, executive director of Literacy Services of Wisconsin.

On July 16, the organization opened its new headquarters, at 1737 N. Palmer St., in the Brewer’s Hill neighborhood. Literacy Services provides free help to Milwaukee-area adults looking to continue their education, including GED prep, help in the transition to college and more.

More space brings bigger opportunities

The organization’s new headquarters includes several classrooms, space for virtual learners and a lounge. 

Students can learn directly from Milwaukee Area Technical College professors teaching on site in the new dedicated MATC classroom.

MATC works with Literacy Services to help students transition from “community to college,” McCoy said. Classes typically build the necessary literacy and numeracy skills to succeed in college courses. Last year, 63 students transitioned from Literacy Services to a post-secondary school.

“We are kind of known for GED, whereas, like when people think of MATC, they think college,” McCoy said. “We kind of create the bridge.”

Literacy Services is also raising funds to develop a GED testing room with four stations. As the organization works to raise funds, it did receive good news recently as a $235,000 freeze in federal funding was lifted. 

Frozen funds had presented major challenge

Literacy Services was one of many adult education programs waiting on federal funds frozen by the Trump administration. The Adult Education and Family Literacy Act, which supports adult education programs, covers about 10% of Literacy Services’ budget.

The Trump administration had frozen nearly $7 million in federal funding for adult education programs in Wisconsin, impacting Literacy Services of Wisconsin and MATC. It was announced Friday, July 25, that the Trump administration had released $6.8 billion in frozen federal education funding.

McCoy said before the funds became available that losing them would have a “tremendous impact” on her organization’s programming.

“We’ve thought about these things and we definitely don’t want to see a disturbance to our students,” McCoy said.

‘Open to the community’

As the headquarters moves from downtown to Brewer’s Hill, McCoy looks forward to growing roots in a more accessible and centralized location. 

“I love the fact that we are in a neighborhood,” McCoy said.

Ray Hill, executive director of Historic King Drive Business Improvement District 8, is excited the new center is in her district. 

“This location matters. It’s not tucked away. It’s in one of Milwaukee’s most historic and visible neighborhoods. It’s accessible, it’s walkable, and, most importantly, it’s open to the community,” Hill said. “Having invested in partners like LSW here creates an effect.”

Mayor Cavalier Johnson said the new location opens doors for Milwaukee adults who want to grow, learn and thrive. 

“Here in our city, we believe that it’s never too late to finish your education, to earn a diploma, or even to pick up a brand-new skill,” Johnson said. “Literacy Services is making all of that possible, and I’m proud that Milwaukee is a place where opportunity doesn’t stop, it actually expands. It grows.”

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Alex Klaus is the education solutions reporter for the Milwaukee Neighborhood News Service and a corps member of Report for America, a national service program that places journalists in local newsrooms to report on under-covered issues and communities. Report for America plays no role in editorial decisions in the NNS newsroom.

New center helps Literacy Services of Wisconsin expand adult education in Milwaukee is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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• A provision of President Donald Trump’s big bill creates Workforce Pell grants, available to students who demonstrate “exceptional financial need” and lack a graduate degree. 

• The new grants can be used to pay for qualifying workforce training that can be completed in less than a semester.

• The grants are supposed to be available starting in fall 2026, but questions loom about whether the U.S. Department of Education will be ready. 

• Tech college leaders say a range of people could benefit, including working parents and the formerly incarcerated. They say the grants may lead to new training opportunities that help plug persistent labor shortages.

The federal budget bill that passed this month has drawn much attention for polarizing Medicaid work requirements, cuts to food aid and new funding for immigration enforcement. But one item tucked into the lengthy bill has been on bipartisan wish lists for more than a decade. 

It allows eligible Americans to use Pell grants, the federal government’s largest grant program for undergraduates, to pay for shorter workforce training courses than what previously qualified. 

Such courses could train a range of workers, including welders, truck drivers, emergency medical technicians and cybersecurity analysts, though exactly which programs will be eligible for funding hasn’t been decided. 

In Wisconsin, where many such jobs regularly go unfilled, proponents say the grants could set low-income residents on a path to better jobs, while also aiding the employers and the communities that rely on those workers. Meanwhile, a small group of critics say the new program could lead some students down a dead end road of low wages. 

Who qualifies for the grants? 

Like existing grants, the new Workforce Pell grants are available to students who demonstrate “exceptional financial need.” Funding will vary based on the number of hours or credits of the training, hovering below the maximum annual Pell grant of $7,395, according to Jobs for the Future, a national nonprofit focused on education and workforce issues. 

Unlike the existing grants, Workforce Pell is open to people who already have a bachelor’s degree, as well as those without. People who hold graduate or professional degrees are still barred. Students apply by filling out the Free Application for Federal Student Aid (FAFSA).

The grants, which can be used for qualifying courses of eight to 14 weeks and are expected to serve 100,000 students a year, are supposed to be available starting in fall 2026. Jobs for the Future calls that timeline “aggressive” and warns that the Department of Education, which the Trump administration has sought to dismantle, may need more time to implement the program. The U.S. Supreme Court on Monday ruled that the administration may follow through with plans to fire nearly 1,400 education department employees, with plans to assign duties to other agencies.

Leaders at the state’s 16 technical colleges have pushed for such a Pell grant expansion for years, said Layla Merrifield, president of the Wisconsin Technical College System.

“It’s a good idea to expand access to workforce credentials and help entry-level employees who are trying to join a career and get themselves into a better place economically,” Merrifield said. “This could be really important for moving folks into careers.”

Boost for in-demand jobs like truck driving

The funding could allow tech colleges to train more students for in-demand jobs like truck driving, Merrifield said. Wisconsin truck drivers earn a median salary just over $50,000, and Wisconsin employers are projected to hire more than 6,000 of them in each of the next seven years. That puts truck drivers at the top of the state’s “Hot Jobs” list. 

But training those drivers is expensive, Merrifield said, so colleges can’t necessarily afford to enroll more students. 

“You start to see employers starting their own (commercial driver’s license) programs because there’s such a tremendous need for folks with this credential out in the industry,” Merrifield said. 

Roger Stanford saw those challenges during his time as vice president of instruction at Chippewa Valley Technical College, where students had to pay around $5,000 up front for truck driving training, no matter their income. 

Thirty-two states directly fund short-term credential programs by supporting students or schools, but Wisconsin isn’t one of them, according to a report by higher education consulting firm HCM Strategists.

Students in some programs can apply for federal student loans, and all students can apply for scholarships if their college offers them. 

“When you’re coming out of poverty or you’re a single parent, it’s just impossible to come up with the cash. And so we were really limiting how many people could go into that program,” Stanford said. 

Still, some experts worry about using federal aid to fund such programs. A 2016 analysis by the left-leaning think tank New America found two in five adults with a short-term credential didn’t have jobs, and half of those who did earned $30,000 a year or less. 

“Obtaining only a short-term certificate is not a likely vehicle towards economic mobility for the average student,” the authors wrote. Earnings were particularly low for Black and Latino adults. 

The Workforce Pell legislation requires programs to meet wage and employment benchmarks to qualify, but experts disagree about whether that sufficiently protects students and taxpayers. 

More options for working parents and ex-incarcerated

A 2011 experiment previews the potential effects of the new grants. In the pilot program, the U.S. Department of Education offered Pell grants for short-term training for students who wouldn’t otherwise qualify and compared their outcomes to those without grants. The study found people who were offered the grants were more likely to enroll in and complete training, but long-term wages and employment rates were similar across the groups. 

Chippewa Valley Technical College was part of that pilot. Suddenly, Stanford said, more students started signing up to become truck drivers. 

“It makes people go, ‘Oh my gosh, if I can get financial aid for this, I’ll go into truck driving.’ It helps you fill those programs which are all tied to good jobs,” Stanford said. 

Today, Stanford is president of Western Technical College in La Crosse. Western Tech doesn’t train truck drivers, but the college predicts a handful of its programs will be eligible for the new grants. That could include training in welding, emergency medical services, auto repair, advanced manufacturing and dental care.

Workforce Pell grants will be especially helpful for adults returning to school while working or taking care of children, Stanford said.

“We probably all know some people that just can’t commit to a two-year program right now … Or they look at a two-year program and say, ‘I’ll take three credits each term.’ That puts them on a trajectory of five or six years, and they never finish,” Stanford said. Data show that students who attend school part-time are less likely to graduate than their full-time counterparts. 

“If we can put them on a trajectory to get them a credential in eight or 10 weeks, people can get their life around it,’” Stanford said, like by tapping relatives to watch their kids for a couple months. 

“They can say, ‘Wow, this is going to be hard, but I know at the end of it, there’s 24 bucks an hour, and I can do that,’” Stanford said. 

Another group that can benefit from access to shorter courses: recently incarcerated people.

“When you’re coming out of jail, you don’t have two years,” Stanford said. “If we could turn around and say, ‘We can take you right from the jail and give you 10 weeks and put you into a job that has life-sustaining wages, that helps (lower) recidivism.”

Pathways in construction, IT, auto repair and more 

The new grants will encourage colleges to expand their short-term training opportunities to fill other workforce gaps by parceling longer academic programs into stand-alone “stackable” courses, which would let students earn a credential, get a better job and then decide whether to pursue a technical diploma or associate degree, Stanford said. 

That model could work well for most of the building trades, Stanford said. About 15 students finished Western Tech’s yearlong program in building construction and cabinetmaking last year, but local construction companies need about five times that, Stanford said. He estimates a “modularized” approach could prepare 60 to 80 students to start working sooner.

Stanford also sees promise for fields like information technology, where the college could offer stand-alone courses in cybersecurity, programming or networking. The same could apply in machining, auto repair or mechatronics, an automation-related field that combines multiple types of engineering. Colleges could prepare students to start in operator jobs making $40,000 or $50,000 a year, with the potential to double that pay after earning a degree, Stanford said.

“I think in the next decade, you’re going to see probably less emphasis on diplomas and associate degrees and more on direct job credentials and certifications that get people (on the job) quicker, and then pathways to associate degrees,” Stanford said. “This is a really, really big opportunity for us … I think it really will help change the economic mobility of so many people that are struggling.”

Filling rural EMT gaps

The grants could help Wisconsin address some of its most serious labor shortages, including in health care. Rural Wisconsin communities have struggled for years to maintain adequate emergency medical services. 

Western Tech trains students to work as emergency medical technicians, providing life-saving care and transporting patients to hospitals. The median EMT salary in Wisconsin is just over $43,000, according to federal data, though many rural departments rely on volunteers. 

Western Tech’s EMT program trained more than 100 EMTs last year. The region could use far more. 

“Say we offer four sections a year right now. We could easily offer eight, and they would all have work, because there’s just so much demand,” Stanford said. 

Sometimes rural fire departments or hospitals wait months for new recruits to start training because the college can’t afford to run a class for just a couple students. Stanford expects the new grants will encourage more students to join the field.

“That’ll help across the whole country,” Stanford said. “EMT (training) is needed everywhere.”

Wisconsin lawmakers have also sought to fill the gap. The budget Gov. Tony Evers signed earlier this month includes $3.5 million to reimburse tech colleges for emergency medical services training.

Other Pell changes off the table for now

An earlier version of Trump’s bill would have allowed Workforce Pell grants to be used at unaccredited training providers, stirring fears that unscrupulous entities might take advantage. 

Lawmakers removed that provision, leaving existing accreditation requirements in place. 

Meanwhile, other headline-grabbing Pell proposals didn’t make the cut. House Republicans previously proposed raising the credits required to receive the maximum award and making students enrolled less than half-time ineligible.

Merrifield, the Wisconsin Technical College System president, was relieved to see those provisions removed from the final bill. She estimates around 7,000 students would have lost all aid and thousands more would have seen their aid amounts cut. 

“While Workforce Pell would be helpful on the margins, ending part-time Pell would be tremendously harmful to technical colleges and our students,” Merrifield said. 

Natalie Yahr reports on pathways to success in Wisconsin, working in partnership with Open Campus.

New financial aid for career training: What to know in Wisconsin is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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• The Trump administration has frozen $715 million in previously appropriated adult education funds nationwide, including $7 million in Wisconsin. 

• That’s left program staff scrambling to figure out how they’ll continue providing free services that prepare people for the workforce, such as helping people learn English and educating people in prisons and jails. 

• Education leaders say the cuts could kneecap efforts to grow Wisconsin’s thin workforce.

• Attorney General Josh Kaul has joined a coalition that is suing the federal government over a freeze he calls “unconstitutional, unlawful, and arbitrary.”

On a recent Wednesday evening, a handful of adults sat around a table in a classroom at Madison College’s Goodman South Campus. They chatted about the week, their plans for the weekend and, finally, the day’s discussion question: Are human rights universal? 

The Literacy Network’s “Transitions” class is designed as a final step for immigrants with advanced English skills, preparing them for college or careers. Students spend a year learning to set goals, write resumes and interview for jobs. On this day, the lesson was about finding reliable sources for their next big assignment: a college-style oral presentation on a historical human rights struggle.

The Madison-based adult education nonprofit has surpassed many of its goals in recent years, with particularly high enrollment in Transitions. It scored a $72,000 annual federal grant to grow the program from 100 to 150 students.

But in June, the organization learned the money wasn’t coming.  

On June 30, the Trump administration said it was withholding the nearly $7 million Wisconsin was previously set to receive for adult education — threatening programs that help adults complete high school, learn English and improve their literacy skills, among other services. 

If the funding isn’t distributed, the shortfall could shrink remedial programs in a state where around 340,000 adults don’t have a high school diploma, Wisconsin providers warn.

“Reducing funding from programs that have been proven to be effective — and impact not just individuals but whole communities — is really short-sighted,” said Literacy Network executive director Robin Ryan.

The administration has frozen $715 million in adult education funds nationwide, its largest blow to community college program funding to date. It’s part of $6.8 billion in total federal education funding frozen while the administration ensures “taxpayer resources are spent in accordance with the President’s priorities,” a U.S. Department of Education memo said. 

While the majority of funding on hold is for K-12 education, federal dollars make up a greater share of the adult education budgets. That’s left staff scrambling to figure out how they’ll continue to provide their free services, which range from helping people learn English to educating those incarcerated in prisons and jails. 

Sixteen technical colleges and seven community organizations in Wisconsin have received federal funding through a competitive process for adult education and literacy programs. More than 17,000 people attended these institutions for services during the 2023-24 school year, many of whom are people of color or are from low-income backgrounds.

“To me, that’s something that we should be doubling down on and tripling down on, not cutting funding,” said Wisconsin Technical College System President Layla Merrifield.

Wisconsin leaders are fighting to get the promised funds. On Monday, Wisconsin Attorney General Josh Kaul, a Democrat, joined 23 other states in suing the Trump administration, calling the freeze “unconstitutional, unlawful, and arbitrary.” 

“The Wisconsin Technical College System Board has already begun canceling professional development activities, and staff layoffs may soon follow, further disrupting services,” Kaul said in a statement. “This sudden funding loss leaves Wisconsin’s technical colleges facing budget shortfalls that threaten the stability of these essential programs.” 

Trump officials allege ‘dismal’ results

Funding fears began swirling in the adult education community months ago. In early May, President Donald Trump sent Congress a fiscal year 2026 budget outline that called for the elimination of grants under the Adult Education Family Literacy Act, asserting the funding produces “dismal” results. Organizations braced for the possibility of not receiving federal funding beyond the next year. 

“K-12 outcomes will improve as education returns to the states, which would make remedial education for adults less necessary,” the administration’s discretionary funding request read. “The budget redirects resources to programs that more directly prepare students for meaningful careers.”

The shock came two months later, when Trump’s administration withheld the money adult education providers had budgeted for the upcoming year — funding already approved under the Biden administration. 

Ryan of the Literacy Network felt déjà vu when she heard the news.

The Trump administration in April informed her it was canceling a different previously approved grant: $74,000 to help prepare students with green cards to take the U.S. citizenship test. 

“It used to be you would always fight for the next budget, the next grant, but once you got a grant, you knew you had it,” Ryan said. “Since this administration started …we’re in a new climate.”

Monday’s lawsuit argues Trump officials are violating the law in refusing to spend the money. The administration has not indicated whether it will eventually release the frozen funds. 

Ryan isn’t holding her breath, and she’s preparing for the worst. 

Adult education departments at technical colleges receive most of the adult education dollars allocated to Wisconsin. They are being  “extra tight” with their budgets, said Peter Snyder, associate dean of adult education at Moraine Park Technical College. Snyder expects community organizations — like Literacy Network — to feel the impacts of cuts even more because more of their work centers on adult education. 

“With our Technical College System colleges, we’re doing a lot of other work, so for us, it’s more of a matter of managing what we have,” Snyder said. “My heart goes out to those other programs that are doing really great work that are solely reliant on that funding.”

Milwaukee Area Technical College runs the state’s largest adult education program, serving more than 12,000 students between the 2020 and 2022 school years. It’s currently missing $800,000 in promised grant dollars, plus around $500,000 in other funds that were contingent on the federal money.  

“The loss of (this) funding would result in a significant negative impact for supplying the region’s talent pipeline and would negatively affect our students’ economic mobility and career success,” MATC spokesperson Darryll Fortune said in an emailed statement. 

Worsening workforce woes

Education leaders say the cuts could kneecap efforts to grow Wisconsin’s thin workforce.

In the 2023-24 school year, the most recently available data, more than 2,700 Wisconsin adult education students earned a high school equivalency credential, and over 2,500 enrolled in college or workforce training, preparing them for jobs for which they may not have otherwise qualified. 

Literacy Network associate director Jennifer Peterson said programs like the Transitions class are a wise investment. 

Recipients of these federal dollars must test students throughout their studies and report how many achieved at least one of the benchmarks the federal government tracks, which include raising scores by approximately two grade levels, earning a high school equivalency or enrolling in postsecondary education. 

Of the 77 Transitions students tested over the past three years, 71% showed that type of improvement. 

The funding freeze unfolds as Wisconsin employers struggle to find workers qualified for jobs in many key industries. 

“This is definitely not a case of not aligning with the priorities, because the priority is labor, and that’s what this work is doing,” Peterson said. “Wisconsin needs more workers and will continue to need more workers.”

Anna Mykhailova, a cardiologist who fled Ukraine after the 2022 Russian invasion, landed a new job after taking the Transitions class. 

Licensing laws make it complicated for many foreign-trained medical professionals to practice in the United States, so Mykhailova took what she learned in the class and became a phlebotomist — someone trained to draw blood — at SSM Health St. Mary’s Hospital in Madison. 

She later moved up to a role as a cardiac sonographer, taking ultrasounds with the skills she’d used as a doctor in Ukraine. Literacy Network, where she still attends tutoring to improve her English, awarded her scholarships to cover the cost of her board certification exams.  

Mykhailova’s husband Sasha Druzhyna, who worked as an anesthesiologist in Ukraine, took the same class. In fall, he’ll start a graduate program at the Milwaukee School of Engineering to become a perfusionist, a specialist who operates a heart-lung machine during open-heart surgery. 

That class won’t expand without the frozen funds, and Literacy Network has already cut some classes. 

Message to public: Please help 

Trump’s move to withhold already-appropriated funding surprised even those who have seen priorities ebb and flow under previous presidents.  

“This has historically, for many decades, been very stable funding that has strong bipartisan support. It has been, up until now, pretty outside of political winds blowing,” Peterson said. “It’s a big change in our field.”

Staff at Neighborhood House of Milwaukee had already found a way to do without these funds before the news came down. The nonprofit offers ESL and citizenship classes for around 150 immigrants each year, many of them refugees from the Middle East, Southeast Asia and Latin America. 

The organization previously received a $75,000 annual federal adult education grant, but staff didn’t submit all the necessary paperwork when the latest applications were due, so it wasn’t expecting a fresh round of funding. The organization instead turned to private donors and other grants — a shift others who long depended on federal funding may soon need to make, too. 

Liliane McFarlane, who manages the organization’s International Education program, said the organization raised enough to replace the federal funding for a year. 

The Literacy Network is bracing for the possibility of additional federal cuts. It relies on three other federal grants, with about 15% of its $2.6 million budget coming from Washington.   

“We consider all of that to be endangered,” Ryan said.

For now, Ryan said, the goal is just to keep all programs afloat and hope so the organization can scale up during a future presidential administration.  

“We are hoping that this is a Trump administration duration of difficulty,” she said. “We are very much reaching out to the public and saying, ‘Please help us. These are important, effective programs that affect the whole community and help people thrive.’”

Natalie Yahr and Miranda Dunlap report on pathways to success in Wisconsin, working in partnership with Open Campus.

Trump funding freeze threatens programs that prepare thousands for jobs in Wisconsin is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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If you live in northeast Wisconsin, I want to hear about your experience forging your path to meaningful, family-sustaining work.

But first, let me introduce myself. I’m Miranda Dunlap, and I’m Wisconsin Watch’s new reporter covering pathways to success in the region. That means I’ll write stories about how local people prepare themselves for their dream jobs and what roadblocks stand in the way. 

I’m a native Michigander, and I previously spent two years reporting on community colleges and K-12 education for Houston Landing in Texas. I’ve spent countless hours learning about the experiences of people pursuing affordable education and training to change the trajectory of their life. That was after community college opened doors in my own career. Completing a year’s worth of credits at my local institution helped me afford enrolling at a university and shaved thousands of dollars off my total student debt. 

I’m Wisconsin Watch’s second pathways to success reporter but the first journalist hired specifically to serve northeast Wisconsin. My colleague Natalie Yahr covers pathways from a statewide perspective, and I’m focused on reporting for Brown, Calumet, Door, Kewaunee, Manitowoc, Marinette, Oconto, Outagamie, Shawano and Winnebago counties. Based in Green Bay, I hope people will see me as more than a trusted source of information, but also their neighbor — someone who will ensure Wisconsin Watch’s work reflects the perspectives of local residents.

My goal is to produce journalism that confronts your challenges, highlights resources and opportunities for economic mobility and answers your burning questions.

You can expect my stories to explore barriers that prevent them from finding sustainable employment, and I’ll examine whether leaders and higher education institutions are investing in solutions and tools to overcome these obstacles. I’ll do it all with an eye toward the unique identities of northeast Wisconsin communities. 

As I dig into this beat, I’m particularly interested in hearing from people with nontraditional routes to the workforce — or those who face added barriers to success. That might include incarcerated or formerly incarcerated people, those from low-income families, folks living in rural, under-resourced communities or workers returning to education to switch careers. 

I hope you’ll point me in the right direction by answering some of my questions. 

What do you think I need to know about northeast Wisconsin to understand the challenges that people and communities here face when it comes to economic stability and mobility?

What are your career dreams — to fulfill your own professional goals and support your family? What, if anything, is standing in the way? 

Have you attended a community or technical college in the region, such as Northeast Wisconsin Technical College or Fox Valley Technical College? If so, what was your experience?

Are you a local employer struggling to find skilled workers to fill your jobs? What would help?

Do you know of an organization or institution successfully guiding people toward the skills and information they need to succeed? 

Your insights and experiences will shape my reporting. You can share them with me by filling out this form.

Miranda covers pathways to success in northeast Wisconsin in partnership with Open Campus. Reach her via email at mdunlap@wisconsinwatch.org.

Help us report on local workforce challenges and opportunities in northeast Wisconsin is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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A newly opened commercial-scale sawmill in Antigo is the only training sawmill of its kind in the U.S. 

The sawmill at Northcentral Technical College’s Antigo campus will be a teaching tool for northern Wisconsin students and members of the lumber industry. It’s part of the school’s wood sciences program and was funded by about $4.5 million out of an $8 million state Workforce Innovation Grant to the University of Wisconsin-Stevens Point’s Wisconsin Forestry Center. That grant is meant to provide career training that will help address worker shortages in the lumber industry.

In late May, wood sciences program director Logan Wells, who has been an instructor there for five years, stood by a stack of recently sawn lumber from cherry wood — the first batch of cuts from the sawmill to have gone through the kiln-drying and finishing process. The boards are all eight feet long, but of different widths.

“We take whatever width the log will give us,” Wells said. 

Scanners in the sawmill find knots and other imperfections inside the logs like woodpecker holes or bark pockets. Boards that are at least 83% “clean” are top-grade. The lowest-grade cuts will be used for pallet wood. Part of the art and science of milling is figuring out how to cut each log to yield the most high-quality lumber possible.

In addition to the eight students enrolled full time in the program for the fall, Wells leads certificate programs and continuing education courses for industry professionals looking to sharpen their skills or gain experience with new technology. About 100 students per year come through those programs.

Wisconsin’s forest industry employs about 58,000 people, according to the state Department of Natural Resources, and its forest products are worth more than $24 billion per year. In addition to building materials and pulpwood used for papermaking, notable Wisconsin-made wood products include white oak staves used for whiskey or wine barrels and high-grade maple for the hardwood basketball courts used by NBA teams and in the NCAA’s Final Four.

But the industry faces challenges, made worse by aging and declining populations in much of northern Wisconsin, where many of the state’s hardwood forests are located.

Wells, a Green County native who has worked in sawmills and as a forest products specialist for the Department of Natural Resources, said the industry is also in a time of technological advancement. Like other manufacturing industries, lumber companies are incorporating robotics and artificial intelligence. Advances in engineered wood have led to new uses for wood, such as the mass timber skyscrapers now going up in Milwaukee and elsewhere.

“It’s a very dynamic industry,” Wells said. “It’s been around a long time, and it’s gonna continue to be around.” 

Inside the 10,000-square-foot mill, most equipment is elevated. Logs move on conveyor belts through the process of being debarked, sawn into slabs and refined. 

From a cockpit with computer controls, Wells demonstrates how operators calculate cuts to the outside of the log until it resembles a massive railroad tie, then slice it into boards that are shaped and given square edges by other machines. 

Sawdust from the mill is collected and used for packaging material by a local potato farmer. Other byproducts are turned into wood chips used for landscaping at NTC.

Wells said giving students and industry professionals a chance to work on professional-grade tools will help the industry continue to adapt to fast-moving technological changes.

“We’re just scratching the surface with the new sawmill,” he said.

This story was originally published by WPR.

Antigo school’s first-in-the-nation training sawmill readies students for lumber industry is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

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• Southwest Wisconsin Technical College was named the top community college in the nation after revamping its curriculum and counseling to better position students for higher-earning careers. 

• The college cut majors that often led to low-paying jobs and added training for industry certifications that garner premium pay. It also raised pay for some of its own workers, then urged local employers to increase wages. 

• Southwest Tech alums five years after graduation earn $14,000 more a year than other newly hired workers in their area.

Eight years ago, Southwest Wisconsin Technical College faced a crisis. An accreditation agency had placed the Grant County community college on probation for shortcomings in using evidence to advance student learning. 

Without improvements the college risked losing its accreditation, which would have affected the roughly 3,700 students near the Iowa border training for careers as mechanics, midwives, farmers and more. Without Southwest Tech, many would have to travel farther, pay more or forfeit their plans.

The news jolted the college into action.

“We had some issues that we had to address,” Holly Clendenen, chief student services officer, recalled. “That really brought the campus together to find the best way to improve our assessment work and ensure students were learning.”

The efforts paid off and then some. Last month, Clendenen walked across a Washington, D.C., stage to accept an award in a competition former President Barack Obama once called “the Oscars of great community colleges.”

Organized every two years by the nonprofit Aspen Institute, the Aspen Prize for Community College Excellence recognizes schools setting an example in their field. It awards a total of $1 million to the top handful of institutions and publicizes their best practices for serving students. 

Southwest Tech took home the top prize: $700,000 for revamping its curriculum and counseling to better position students for higher-earning careers after graduation. It cut majors that often led to low-paying jobs and added training for industry certifications that garner premium pay. To practice what they preached, campus leaders raised pay for some of the college’s own workers, then urged other local employers to do the same.

Southwest Tech alums five years after graduation now earn $14,000 more a year than other newly hired workers in their area, the Aspen Institute found. 

Community colleges educate about two in five U.S. college students. But they don’t always set up those students for family-supporting careers, said Joshua Wyner, who oversees the Aspen Prize.

Community colleges have been underperforming for years, Wyner said. “If we are going to enable economic mobility and achieve the talent that we need for the economy, for democracy, etc., community colleges, frankly, just have to do better.”

On that front, Wyner said, Southwest Tech stood out. “This commitment to making sure every program leads to a living-wage job, and to actually confront programs that lead to low-wage work, is really unusual.”

Precision agronomy yields higher wages 

Jamin Crapp, 19, already knew plenty about farming when he enrolled in Southwest Tech’s agribusiness management program last fall. Growing up on his family’s farm just outside of nearby Lancaster, he learned to tend dairy and beef cattle and use basic equipment. 

But when he got a job at a farm in Rockville, he encountered a tractor he didn’t know how to drive. The newer model, which steers itself using GPS, was just one example of the kind of “precision farming” tools farmers are increasingly using to boost efficiency.  

Crapp was in luck. Southwest Tech had begun shifting to precision agriculture as part of its broader effort to set up graduates for higher wages. 

Two years ago, college leaders categorized academic programs by graduates’ average earnings: Programs leading to hourly wages of $16.50 or less were considered low-wage. Programs yielding at least $25 an hour were designated high-wage. A medium-wage category covered those in between.

Then the college set out to raise pay in every low-wage program. 

First, college officials turned to local employers. “We met with all of our partners to find out: Why aren’t these students making more money?” college spokesperson Katie Glass said. 

Agronomy was one low-wage program at the time. Local agriculture businesses, it turned out,  needed workers who could fly drones or apply pesticides — training Southwest Tech didn’t offer.  

“If our graduates could do those things, they could pay them more, because they could reorganize their business somehow,” Glass said.

So the college added that training. 

Southwest Tech agronomy graduates can now raise their starting hourly pay by up to $2 with drone and pesticide certification, the college said.

This fall the agronomy program will be completely reshaped and renamed precision agronomy, focusing on using technology to measure and analyze data to inform farming decisions. The college spent $1.3 million to purchase 85 acres of farmland to provide space for students to maneuver drones and gather the data they need.

‘Oh, that’s how you run that’

Agriculture instructor Andrew Dal Santo, who will lead the new program, likens the agronomy overhaul to switching from an analog clock to digital. 

On a sunny May afternoon, he led agribusiness management students as they filled compartments of an industrial planter with one soybean variety after another. The students took turns driving a tractor that recorded data throughout the drive. Students would later take those data back to the classroom.

“We can read everything from how many seeds per inch to how much pressure we’re putting into the ground, so the seed’s at the right depth,” Dal Santo said. “Instead of coming out here for five hours and collecting all that data, it’s right at your hands.”

One of the busy students was Crapp, who learned to operate an auto-steer tractor in another of Dal Santo’s classes — a lesson he brought to his job in Rockville.

“The next time I went to that farm, I said, ‘Oh, that’s how you run that,’” Crapp said.

He’s still weighing post-graduation plans, but he expects his new knowledge of precision techniques will help whether he’s running his own farm or writing loans for other farmers. 

“With my degree, I believe I can do almost anything,” Crapp said.

Changes to the agronomy program have already elevated it to the medium-wage category, Glass said. Six other previously low-wage programs made the same jump, while two more moved from medium-wage to high-wage. 

The college also added a new radiography program, training students to use medical imaging equipment like X-rays and CT scanners. That profession promises a median wage of around $38 an hour nationally, according to the federal Bureau of Labor Statistics. 

The overhaul at Southwest Tech drew criticism from some business leaders, including a few members of its advisory boards, Glass said.

“They built a business model off of paying our graduates lower wages, and we asked them to step down from our advisory board,” she added. “That’s not the direction that we’re going.”

Creative solutions to grow child care wages

Some programs weren’t worth saving, campus leaders found. Culinary arts and culinary management — programs considered successful by other measures — got the ax when the college couldn’t find ways to raise graduates’ wages.

“If our graduates don’t make family-sustaining wages, we’re not going to offer the program anymore,” Glass said. “Our degrees have to have value.” 

But some low-wage majors proved too important to cut, such as pathways for certified nursing assistants and child care workers. 

While many parents pay more for day care than they would for in-state university tuition, child care workers in Wisconsin earn an average of just around $14.50 an hour, U.S. Bureau of Labor Statistics data show. 

The state needs more people to fill these low-wage jobs: With waitlists for child care often months or years long, more than half of Wisconsin providers say they could serve more kids — if only they could find the staff. Without adequate child care, advocates say, many potential workers leave the workforce, worsening economy-wide labor shortages.

“Child care is so essential to our area that we can’t entertain the idea of not having the program anymore,” Glass said. “We have to find all the other avenues for what we can do to raise wages.”

Elementary school teachers, also high in demand, earn more than child care teachers. To set Southwest Tech graduates on a higher-earning path, the college revised the early childhood education curriculum to ease transfers to teacher training programs at Wisconsin’s four-year colleges. Faculty began talking “early and often” about that option, said Renae Blaschke, an early childhood education instructor. 

To improve immediate job prospects, the college began offering substitute teacher training, along with in-demand nonviolent crisis intervention training.

The school also helped students qualify for the Wisconsin Early Childhood Association’s TEACH scholarship, which supports Wisconsin students studying early childhood education. To be eligible, students must work at least 25 hours a week in a child care job. Southwest Tech students regularly perform such work to gain required field experience, but they struggle to find jobs that meet the scholarship requirements.

To help, the college created two substitute teacher jobs paying $19 an hour at its on-campus child care center. To set an example for other area child care providers, the college raised full-time staff salaries at the center to $40,000 a year, and it urged other local providers to raise wages too. According to the Aspen Institute, the center is now the region’s highest-paying child care provider.

Second-year early childhood education student Autum Butler, 20, who has worked at the on-campus center since 2023, is now a substitute in a toddler room. At Blaschke’s recommendation, she applied for a TEACH scholarship, which covered 90% of her school tuition this year and provided additional stipends for certain materials and technology.

Butler hopes to continue working with toddlers after graduation and possibly open her own day care.

Leaders vow to keep improving

Southwest Tech’s recognition comes during a tumultuous time for Wisconsin community colleges, several of which have recently closed amid declining enrollment.

Nationwide, college enrollment is down since the COVID-19 pandemic, with many students questioning whether the benefits of a degree are worth the growing cost. Community colleges with the biggest drops during the pandemic experienced bigger jumps than other types of colleges this year, according to data from the National Student Clearinghouse Research Center.

Southwest Tech isn’t the only Wisconsin community college earning kudos. The Aspen Institute, which analyzes data on about 1,100 U.S. community colleges, included seven others from Wisconsin on a list of 150 top institutions invited to apply for an Aspen Prize. 

One of those schools — Northeast Wisconsin Technical College in Green Bay — joined Southwest Tech as one of 10 finalists for the top prize, with judges citing dual enrollment opportunities for high schoolers and engagement with local employers to help more students learn on the job.

Southwest Tech prevailed after judges visited each finalist’s campus and compared data on how many of the students go on to transfer to four-year colleges or earn bachelor’s degrees — along with post-graduation earnings.

More than half of the college’s full-time students graduate within three years, far above the 35% national average. The school wants to raise that rate to 70%.

Other colleges could learn plenty from Southwest Tech, Aspen Institute judges said. Rural students often struggle to gain relevant work experience during school due to limited jobs and internships in smaller communities. But Southwest Tech leaders filled the gap by creating relevant work opportunities on campus.

Construction students now build student housing. A recent class completed an eight-bedroom duplex in just two semesters. Across campus, graphic design students create brochures and billboards advertising the college. 

Staff provide hands-on support outside of the classroom, including directing students to child care, mental health and food pantry services. They also help students draw up budgets that incorporate their income, financial aid, rent and school costs. 

“It’s a very sophisticated way of thinking about supporting students,” Wyner of the Aspen Institute said. “Other colleges often have lots of services that they offer, but it’s not tied to a particular sense of what students’ budgets are.”

Southwest Tech even won high marks for how it assesses student learning — the very worry of accreditors eight years ago. The college, which has since returned to good standing, now continually evaluates whether students are learning what instructors intended. When they don’t, faculty must create course improvement plans that everyone in the college can see, something Wyner calls “radical accountability.”

Looking back, Clendenen said the bad 2016 accreditation review was instrumental in bringing the college where it is today — rolling “a snowball that started us on this continuous improvement path.”  

“This prize is not the finish line,” Clendenen told the Aspen Prize crowd. “It’s also fuel for the road ahead. We accept this honor not just as recognition of our past success, but as a challenge to keep growing, innovating, leading and serving our community.”

How this rural Wisconsin community college raised grads’ wages — and saved its accreditation is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.