Findlay City Schools (OH) has faced its share of challenges in the past couple of years, from funding cuts to the tune of $6 million, key personnel departures in transportation and the ongoing driver shortage.

Superintendent Andy Hatton knew transportation would be one of the hardest areas to touch—and one of the most visible.

“We had to announce $6 million in cuts,” Dr. Hatton said. “Out of a budget of about $60 million to $65 million.”

Those reductions included roughly $820,000 from transportation alone, which led to significant alterations and hard choices.

“We eliminated high school busing,” he explained. “We went to a two-mile walk radius for all students, which is the state’s minimum requirement.”

For many superintendents, this would have been a crisis to survive. For Hatton, superintendent at the district for just under three years, it became a leadership test: How to protect families, support drivers, and still keep the system functional with fewer resources.

Turning to an Underutilized Partner: Transfinder

Findlay is a community of about 40,000 people located in the northwest of Columbus, about 40 miles south of Toledo. Its claim to fame is Marathon Petroleum, which traces its origins to the late 1880s, resulting in Findlay being a boomtown. Marathon Petroleum (NYSE: MPC) is still headquartered in Findlay today.

Findlay City Schools has 5,000 students attending two primary schools, three intermediate schools, two middle schools, and the high school. Also on the central office campus is the Career Center which serves 14 school districts across four counties.

As the district was learning of the funding shortfall it was facing, Hatton was also learning that the transportation department had a solution it wasn’t fully using: Routefinder PLUS.

“What we discovered was we were not leveraging this really powerful, amazing tool to help us route our district efficiently,” he said. “We found out that we had not updated our maps in 10 years.”

Hatton and Kelly Cheney, Findlay’s director of communications, are quoted saying in The Courier story how Transfinder’s solutions would play a role in helping the transportation navigate the challenges and get back on course. Cheney noted, before Transfinder, “our transportation department was hand-routing every single student who rode the bus, manually inputting the information for each student and then tweaking it as the year went on … again manually,” according to coverage in the local newspaper, The Courier. “Adjustments were not able to be made quickly for special circumstances, like construction, for example, so buses were delayed.”

Cheney said Transfinder’s technology was playing a key role in not just modernizing its transportation operation but solving critical issues and supporting drivers.

“This program will allow us to immediately message parents of any and all buses as soon as it is needed,” Cheney told The Courier. “Substitute drivers will have turn-by-turn directions to follow as they drive a new route, and student stop information will be updated daily.”

Hatton, in an interview with Transfinder following that meeting, said there were other challenges the transportation department was facing, such as losing key transportation staff.

“In early June, we realized we lost our router,” Hatton said. “She had been routing our district for like a decade.”

The combination of funding cuts, staff turnover, and a driver shortage could have pushed the department into chaos. But Hatton reframed the challenge as an opportunity to update the operation and increase efficiency.

“We had literally stacks of 500 pages of paper all over tables all summer long,” he said. “And then ‘sort of’ using Transfinder.” The district rebuilt its routing process inside Transfinder’s award-winning Routefinder PLUS routing software, cleaned up rider data, and upgraded GPS so routes were no longer guesswork.

He also reorganized leadership needs in the transportation department. Rather than refilling a high-cost director role, Hatton created a transportation manager position with deep system expertise.

“We decided not to replace our director of transportation position,” he said. “We went with a transportation manager and she’s been amazing.”

For Hatton, this wasn’t just about efficiency—it was about accountability to the community.

“We feel this responsibility to live up to the expectations that the community has with a high level of service,” he said. “One of the things that the Board of Education then put together for us was a set of goals that they would like to see implemented. I’m calling it our Path to Progress as we rebuild our district.”

How did Transfinder play a key role in meeting those goals? Continue reading the rest of the story below.

Not Just a Bird’s Eye View but a Windshield View

Hatton doesn’t want just a “bird’s eye view” of transportation but wants to see how things are really working. Last year, he said, “I jumped on a bus on the second to last day of school. It was Miss Tammy’s bus and she was showing me how she used the tablet.”

Hatton said the driver app installed on the tablet combined with the parent app Stopfinder has done wonders for the transportation operation.

“She’s one of those drivers who has incredible relationships with her kids,” Hatton said. “That was the first time I really got to see it and some of the potential that we have behind it.”

Transfinder technology and the support provided became a way to stabilize operations under pressure.

“When we had a really rough start to the year, we had this amazing client success manager who jumped on calls with us at the ready – like daily,” Hatton said. “He showed us little shortcuts and tweaks… and that will solve this issue.”

He said as the district looked route by route, often challenging a driver’s perspective of the best way to drive a route, efficiencies surfaced immediately.

For example, Hatton said, on Day 1 the driver would travel his or her usual route. “And then Day 2 we’d say, let’s run this route exactly the way Transfinder’s mapped it out.” The result?

“It actually saves three minutes here, two minutes there, a minute there,” Hatton said. “And then they (the drivers) start to believe, ‘Wow! This is actually going to be better!’”

Communication also changed for the better. Instead of broad, districtwide alerts, tools now allow precise updates.

“Almost instant communication is expected,” Hatton said. “If we’re not communicating with our families within five to 10 minutes of something happening on that bus… that’s just not acceptable in this day and age.”

Hatton’s approach resonates with other district leaders because it blends realism with vision. He does not promise quick fixes.

“I anticipate efficiencies in our routing,” he said. “I anticipate efficiencies with not having to hire as many drivers because I think we’re going to have fewer bus stops and we’re going to be much more efficient with our routes. … I think we’re going to see savings in the efficiencies of the routing.”

But he also ties technology to human impact.

“The power of what Transfinder can bring allows that driver to focus on the road,” Hatton said. “Take their anxiety and stress down and build those relationships with kids.”

For superintendents and business managers watching state dollars shrink, Hatton’s lesson is clear: leadership is not just about absorbing cuts—it is about using the right tools and people to keep services intact.

“We’re really proud of that,” he said.

In Findlay, funding cuts forced change. Leadership—and smart use of technology—made stability possible.

Hatton’s goal is to restore the service his community received prior to the funding cuts. He is approaching that goal methodically. Certain checkpoints have to be met before making major changes, such as increasing the number of drivers to cover routes.

“We’re just looking forward to maximizing the technology,” he said. Then, referencing the movie The Matrix, he added: “Never send a human to do a machine’s job. But also, never send a machine to do a human’s job. I firmly believe that even though we need to leverage AI and prepare children for their future, the classroom teacher is never going to be replaced and I think should never be replaced. The same with the bus driver. I think that relationship is so important.”

Transfinder technology is at the intersection.

“I think the power of what Transfinder and the resources it can bring to bear allows the driver to focus on the road, take their anxiety and stress down and build those relationships with kids,” Hatton said. “And then in terms of the parents, they feel safer. They can look at their phones and see exactly where the bus is.”

To learn more, visit transfinder.com/solutions, call 800-373-3609 or email solutions@transfinder.com.

Key Takeaways from Findlay’s Experience

• Leverage technology fully before cutting service further. Findlay discovered it had powerful tools in place with Transfinder but wasn’t using them to their potential. Updating maps, data, and routing inside the system created immediate efficiencies when funding was reduced.
• Use disruption as a catalyst to modernize. The loss of state funding and key staff forced the district to abandon paper-based processes and rebuild routing digitally, improving accuracy, visibility, and long-term sustainability.
• Pair software with the right people. Leadership restructured transportation staffing around system expertise, ensuring the technology was supported by someone who could actively manage and optimize it.
• Efficiency protects students and drivers. More precise routing reduced unnecessary stops and confusion, helping drivers focus on safety and relationships with students while maintaining service under tighter budgets.
• Strong vendor partnership matters in crisis. Access to hands-on support and problem-solving from the Transfinder team helped stabilize operations quickly during a difficult transition period.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post Leadership Under Pressure appeared first on School Transportation News.

CONCORD, N.C. – An STN EXPO East panel of student transporters shared how utilizing Transfinder’s technology suite has made their school bus operations safer and more efficient.

Improving Efficiency

Edgar Franco, assistant transportation director for Modesto City Schools in California, stated that technology has assisted with internal digitization, timeliness and streamlining communication between schools and the transportation department.

Christopher Faust, transportation director for Sangamon Valley Community Unit School District #9 in Illinois, noted that a district does not need to use Transfinder’s entire product suite since the Routefinder Plus routing software alone is powerful and convenient to also rapidly send parents relevant messages, as an example.

Kathleen Guarini, transportation coordinator for Loudoun County Public Schools in Virginia, and Elizabeth Cannata, supervisor of transportation for Haverhill Public Schools in Massachusetts, both agreed that a tech portal also eases the difficulties of driver shortages and substitutions. Guarini advised rolling out a tech stack slowly, so staff does not get overwhelmed and become averse to future integrations.

Enhancing Safety, Accountability

“In an emergency situation, you need fast access to the data at your fingertips, and that’s what having an all-in-one platform is going to allow you to do,” stated panel facilitator and Transfinder Sales Engineer Shea Marstaller.

Cannata utilizes student RFID cards, which she said have been able to prevent lost-child debacles involving police and helicopters.

To help parents adopt the Stopfinder parent app, Franco advised “building a community, getting it out there and showing them [its] value.”

Guarini said Stopfinder has “been hugely impactful” especially during the first few weeks of school startup. She noted her eight dispatchers were spared having to field calls from parents of the 60,000-strong student population.

She also shared how the driver app Wayfinder provides directions via tablets which is much safer than drivers “searching for a piece of paper or dropping it, tucking it under [their] thigh while [they’re] trying to make the turns, so [they] can use two hands on the wheel.”

Leveraging Data, Statistics

Cannata noted a key performance indicator of the software is that it can show gaps in driver schedules, so one who is free can pick up a student who missed the bus and get them to school.

Guarini said that Transfinder’s team was able to find additional efficiencies when her district went from a three-tiered bell system to a five-tiered bell system. Additionally, she said she uses Formfinder for a special needs application that has saved her staff the workload of transferring 400 columns of data nightly for 3,000 students.

Franco stressed the importance of bringing in clean data to avoid messy problems down the road.

Cannata added that the technology assists with special needs routes.

“We have to separate who requires specialized transportation and what that specialized transportation is — be it a wheelchair, a 1-to-1 monitor, and anything like that,” she explained. “We have to have that inside of our end of year report and I’m able to simply filter, edit and I can get it within minutes. Pull my end of year report. It’s saved me from hours of going through each route individually to check.”

Rick Walterscheid, who spent 25 years as a transportation director and is now a sales executive with Transfinder, said using ServiceFinder in his district operations gave him actionable data for bus repairs and replacement cycles.

“What this enabled me to do was to put evidence into what I already knew because I kept the records,” he stated.

---

Related: Technology Webinar Takes Detailed Dive into School Bus Efficiency
Related: (STN Podcast E296) Technology Has Blossomed: School Bus Mirrors & Student Safety
Related: School Bus Adaptive Technology: Safer Rides, Stronger Teams, Better Access
Related: (STN Podcast E286) End of Year Review: Safety & Technology Trends of 2025
Related: Ohio Announces School Bus Safety Grant Recipients for Technology Enhancements

---

Implementing Technology

Since school bus drivers on the roads everyday may have suggestions on route improvements, Franco said he layers planned routes and bus GPS data to compare them and determine if there is a way to optimize that route. Digitization has helped simplify things when drivers bring in notes on how their routes could be better, Guarini concurred.

With older drivers who may be hesitant to adopt new tech, Cannata advised providing copious training and having tech-savvy drivers assist if possible.

Franco agreed that identifying and empowering tech-forward leaders among drivers and technicians is crucial. He also confirmed that Transfinder’s tablet system is easy and intuitive for those less tech-friendly drivers.

While Transfinder offers multiple products, Faust advised student transporters to “take what works for you.”

“I love all of the features that Transfinder offers, but I feel like you need to identify which are the most important, which are the immediate needs for your division and start chipping away as you can manage,” agreed Guarini.

Looking Forward to the Future

Faust said he looks forward to AI integrations which can save time by answering conversationally spoken questions rather than requiring staff to manually seek out information.

Franco praised Servicefinder’s assistance in keeping track of white fleet vehicles that need repairs and getting that information to technicians in a timely manner.

“We’re all being asked to do more with less, right?” Marstaller commented.

“Being in a small district, we have to be as efficient as possible,” Faust agreed.

“Everybody’s afraid to change from what you know,” Guarini said. “The benefit of doing that, though, gives you a fresh mindset.”

Appreciating Customer Service

Cannata and Franco praised the clear and streamlined customer service Transfinder provides.

“Instantly, like within like an hour – not even, sometimes – it’s instantly quick, but we have an answer. We got it fixed,” Cannata declared.

“We all feel supported by Transfinder with anything we need help with,” Guarini confirmed.

Faust noted that having one vendor for the whole tech stack makes troubleshooting much easier.

All four panelists said they used the Transfinder Community feature through which their peers and fellow users help them better utilize the technology.

The post How Technology Powers Daily Student Transportation Operations appeared first on School Transportation News.

SCHENECTADY, N.Y. and CLEVELAND, Ohio –Transfinder Corporation is pleased to announce Cleveland Metropolitan School District in Ohio has selected Transfinder’s award-winning solution Tripfinder to manage its field trips.

The district spans nearly 80 miles and serves 35,000 students attending more than 100 schools from pre-kindergarten to 12th grade.

Transfinder President and CEO Antonio Civitella welcomed Cleveland Metropolitan School District to the Transfinder family.

“We are so happy to have Cleveland Metropolitan School District as a client.” Civitella said. “Large and small districts alike benefit from having this powerful tool that has Artificial Intelligence Optimization embedded in it. Because it is highly customizable, districts like Cleveland Metropolitan can tailor their experience to their individual needs.”

About Transfinder:
Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and adult care facilities. Transfinder, has been on Inc. magazine’s “fastest-growing company” list for 13 years. The software and hardware company has received numerous awards, including Best Software, Best Hardware and Best Safety Technology. In addition, Transfinder has repeatedly won Best Places to Work, Top Workplace and Best Companies to Work for accolades. Transfinder develops and supports routing and scheduling solutions for optimal transportation logistics. Transfinder also created the award-winning Patrolfinder policing technology to assist law enforcement. For more information, visit www.transfinder.com

The post Cleveland Metropolitan SD Picks Transfinder appeared first on School Transportation News.

SCHENECTADY, N.Y. and GLASFORD, Ill. – Transfinder Corporation is pleased to announce Illini Bluffs District #327 in Illinois has selected Transfinder’s award-winning routing solution Routefinder PLUS to create the safest and most efficient routes for its students.

Located in Glaston, Illini Bluffs transports 70 percent of its student body to one of three school buildings and covers 174,000 miles each year.

In addition to PLUS, Illini Bluffs purchased the parent app Stopfinder and Viewfinder, which gives users a bird’s eye view of the district’s transportation operation.

Transfinder President and CEO Antonio Civitella welcomed Illini Bluffs to the Transfinder family.

“We are so happy to have Illini Bluffs as a client.” Civitella said. “Large and small districts alike benefit from having this powerful tool that has Artificial Intelligence Optimization embedded in it. Because it is highly customizable, districts like Illini Bluffs can tailor their experience to their individual needs.”

About Transfinder:
Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and adult care facilities. Transfinder, has been on Inc. magazine’s “fastest-growing company” list for 13 years. The software and hardware company has received numerous awards, including Best Software, Best Hardware and Best Safety Technology. In addition, Transfinder has repeatedly won Best Places to Work, Top Workplace and Best Companies to Work for accolades. Transfinder develops and supports routing and scheduling solutions for optimal transportation logistics. Transfinder also created the award-winning Patrolfinder policing technology to assist law enforcement. For more information, visit www.transfinder.com

The post Illini Bluffs SD #327 (IL) Picks Transfinder appeared first on School Transportation News.

When school districts talk about closing buildings, redistricting and changing routes, transportation is often expected to “just make it work.” For Clara Bisaillon, transportation supervisor at Scotia Glenville CSD in upstate New York, that was no longer acceptable without better tools in place.

“There’s a difference between want and need,” Clara said. “And getting everybody else to understand that… those tablets, the Wayfinder tablets, are really a need.”

Her urgency came from what she sees coming next year: school closures, major route changes, and drivers being sent into unfamiliar territory.

“If I don’t get them up and running and make sure that we have our system set, we’re in the water next year when we make those changes of closing an elementary school and throwing my drivers into areas they’ve not been,” she said. “They don’t know those kiddos yet, they don’t know those areas.”

For Clara, this isn’t about technology for technology’s sake. It’s about protecting her people. “The one thing I want to do is give my staff tools to make sure that those challenges are minimized as much as possible,” she said.

She knows how close many drivers already are to the breaking point. “We ask a lot of our drivers,” Clara explained. “We’re adding extra routes to cover for their co-workers… and just people who are frustrated with student behavior. Those are the things that really tip the scale for those drivers to say this isn’t worth it anymore.”

That’s why she changed her message to district leadership. This was no longer a “nice to have.”

“It’s the only tool that I can offer my staff to kind of make them… feel like it’s going to be OK,” she said. “We’re going to be in uncertain environments and uncertain times with uncertain kids, but these are the tools that I’m going to provide you.”

The start of a new year always come with some jitters, she said. “We’re going to minimize that with these tablets.”

What finally sealed the decision was data. After testing Wayfinder for two weeks, Clara saw its impact. “The stats that get provided, the ridership, the times, the updating, the stops, the drivers being able to give me feedback on the routes—what was working, what wasn’t working—that two-week time frame gave me so much fighting power,” she said. “That really sealed the deal.”

For transportation leaders waiting on the sidelines, Clara had a warning: delays may cost more than time. With chip shortages and districts adopting tablets at once, supply is tightening. If people hold on their decision and wait on their decisions, they might find themselves not being able to get up and running, she said.

And the mindset has shifted across the industry. “A lot of us are saying now that it’s not a luxury, it’s a necessity,” Clara said. “This has definitely shifted in our mindset.”

Ultimately, her argument came back to value—of the drivers and the operation. “It’s an extra tool not only for your driver for working, but you want them to feel valued,” she said. “It’s going to make my drivers know that they are valued even more.”

For school transportation leaders facing route upheaval, staffing shortages and rising scrutiny, Clara’s message is clear: waiting carries its own risk. “You gotta fight for every little tool that you give,” she said. “You gotta be willing to fight for them.”

To learn more about how Transfinder technology can help your operation navigating challenges, email solutions@transfinder.com, visit transfinder.com/solutions or call 800-373-3609.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post “It’s Not a Luxury Anymore—It’s a Necessity.” appeared first on School Transportation News.

With more than two decades of experience in transportation, Craig Lipps has become a bit of an unofficial troubleshooter or change agent for school transportation operations.

He led the transportation operation at Ravena-Coeymans-Selkirk Central School District in upstate New York for a couple years, where he helped the district save more than $400,000 annually by optimizing routes with the use of Transfinder solutions.

“In this business, we’re working for the success of kids. That’s the bottom line. You need the best tools to do that. I rely on Transfinder to stay a step ahead of everybody else.”

Then he went to nearby Guilderland Central School District (NY) where he saved the district $2.6 million annually, again with Transfinder’s award-winning solutions.

So how does Lipps do it? Here’s the backstory.

When Lipps arrived at Guilderland, he faced a daunting challenge: a transportation department struggling with inefficiencies, outdated software and ballooning costs. The district was financially upside down, contracting dozens of routes to outside providers while its own buses sat idle.

For Lipps, a veteran transportation leader, the solution was clear—modernize operations with Transfinder technology.

The Problem: Inefficiency and Overspending

Guilderland’s transportation system was riddled with inefficiencies. The district had 115 buses in its fleet but was operating only about 70, while paying contractors to handle 36 out-of-district routes.

“It was very costly,” Lipps recalled.

And it just didn’t make sense.

“They (Guilderland) have the equipment and the drivers,” he said, “so you don’t need to contract when you have equipment and drivers.”

The software in place when Lipps arrived was outdated, locally hosted and lacked the tools needed to identify inefficiencies or optimize routes. The data, he said, “was messy.”

A hands-on kind of leader, Lipps left the office to see for himself what was going on.

“I’d get out there in my own vehicle just to watch what was happening,” Lipps said. What he saw confirmed his suspicions: buses sitting idle for hours. “I’ll never forget the day I saw three yellow buses parked at Crossgates Mall.”

He was curious if there was a field trip at the mall.

“So, the next day I went there, the same three buses were sitting there. And the next day I went there. So, I checked the GPS system and, sure enough, those buses were sitting there every single day for more than an hour. I’m like, ‘Yeah, that’s a problem.’”

The Solution: Transfinder’s Suite of Tools

The software product the district was using didn’t provide the tools “to look and find opportunities or inefficiencies,” Lipps said, yet he knew the district needed a cloud-based, data-driven system to regain control.

When Lipps arrived, he put a spotlight on the issues – “The problem was bigger than anyone realized” – and the district moved quicker to Transfinder, a solution he knew well.

The first step was implementing Routefinder PLUS, Transfinder’s award-winning flagship routing solution. Lipps personally sat down with every driver to build routes in the new system. “I have a large TV in my office and we sat at a table and worked from the laptop and built their routes. They watched it unfold before them. They were intrigued by it, and it was cool.”

Accurate data from the student information system was imported, giving the district a clear picture of transportation needs.

Coupled with Transfinder’s field trip management solution Tripfinder, which streamlined field trip management, the district was well on its way to greater efficiency. Previously, trip requests were handled through PDFs—a cumbersome process that led to mistakes and wasted time. “Tripfinder was a no-brainer,” Lipps said. “It integrated seamlessly with Routefinder and eliminated the nightmare of managing trips manually.”

The Results: $2.6 Million Saved in One Year

By the end of the school year, Guilderland had saved an astonishing $2.6 million. “That was one school year—September to June,” Lipps emphasized. “And those savings will continue every year as long as they keep using the tools.

Learn more and read the rest of this transformational journey.

To learn more about Transfinder’s technology and support, email solutions@transfinder.com, visit www.transfinder.com/solutions or call 800-373-3609.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post Troubleshooting with Transfinder appeared first on School Transportation News.

SCHENECTADY, N.Y. – Transfinder Corporation’s record-breaking growth continued in 2025, as the company closed the year with $50.15 million in revenue, a 19 percent increase over the prior year and the 28th consecutive year of annual revenue growth. Transfinder, the nation’s leading developer of school transportation management solutions, including routing software, parent and driver apps and fleet maintenance and law enforcement solutions, added 180 clients in 2025. Of those new clients, 64 of those new clients left competing systems.

President and CEO Antonio Civitella shared highlights from across the company’s departments and outlined ambitious plans for the year ahead during his annual “State of the Union” presentation that includes employees from every department. “We hit the goal I set at the start of 2025—$50 million in revenue,” Civitella said. “It was a total team effort.” For 2026, Civitella has set an even higher target, projecting $60 million in revenue.

Drivers of Growth:
Several factors contributed to Transfinder’s record-setting year. Hardware sales increased 22 percent to $11.5 million. Hardware sales included tablets and RFID card readers. A major driver of hardware growth was the continued adoption of Wayfinder, Transfinder’s driver app, which provides turn-by-turn navigation and student attendance tracking. Along with Transfinder’s flagship Routefinder PLUS routing solution, Wayfinder ranked among the most-purchased products in 2025, along with the Stopfinder parent app and Servicefinder maintenance solution.

Transfinder’s Patrolfinder solution closed 2025 with clients in four states. The first notable client being the Schenectady Police Department. The company also saw a significant rise in procurement activity, participating in 217 percentmore Requests for Proposals (RFPs) than in 2024. Transfinder won 51 percent of those RFPs,
generating more than $2.2 million in revenue.

“Transfinder has never been in a stronger position,” Civitella said. “We have the right team, the right solutions, and our finger on the pulse of the industry. We can now serve the largest districts in the country. There is no opportunity in this space that we will not go after.”

Industry Recognition and Engagement
In 2025, Transfinder once again earned recognition as a Best Place to Work, Top Workplace, and Best Company to Work For in New York State. Industry leaders also voted Transfinder Best Software, Best Hardware, and Best Safety Technology for the second consecutive year.“This isn’t just me saying we have the best team and the best solutions,” Civitella said. “Our clients are part of that recognition. More and more of them are stepping forward as references to share why they chose Transfinder.” The number of client references increased 244 percent in 2025.

Transfinder further strengthened its industry presence through its Annual Client Summit (ACS), which was held outside New York and Texas for the first time. The sold-out event took place in Nashville, Tenn., drawing a record 359 attendees.
Transfinder employees also went to more conferences last year, attending 67 compared with 25 in 2024.

Impact on Student Safety
“Perhaps the most meaningful growth isn’t revenue-related at all—it’s student-related,” Civitella said. “At the end of the day, what matters most is the safe transportation of every student.”

“Routefinder PLUS was named Best Software for a reason,” Civitella said. “We’ve cracked the code to make routing faster and easier while preventing students from crossing the street and helping districts manage the driver shortage. We are saving lives and saving districts significant money.”

Usage of the Wayfinder app also surged. Trips navigated using Wayfinder increased 103 percent to 5.3 million trips in 2025, while RFID attendance scans grew 210 percent to 21.9 million for the year.

Families increasingly relied on Stopfinder for real-time visibility into their children’s transportation. In 2025, 958 districts used Stopfinder, a 24 percent increase. Nearly 1 million subscribers received 128 million GeoAlert notifications, up 120 percent, including 57 million attendance notifications, an increase of 185 percent.“As a dad, I know how important peace of mind is,” Civitella said. “We have to get it right.

Growth in Fleet Safety and Operations
Transfinder’s Servicefinder also posted strong gains, growing 46 percent to 356 clients. Those districts documented 85,382 assets, completed 132,998 work orders, and submitted 989,143 vehicle inspection forms, representing triple-digit growth across all categories.

“We say it all the time—safety begins in the garage,” Civitella said. “Servicefinder ensures vehicles are reliable and safe, closing a critical gap in student transportation safety.”

2025 Highlights
• 28th consecutive year of revenue growth
• $50.15 million in annual revenue
• 180 new clients
• 13 new employees (212 total, most in the company’s history)
• Hardware sales up 22 percent
• Named Best Software, Best Hardware, and Best Safety Technology for the second straight year by School Transportation News
• Named to Inc.’s Fastest-Growing Companies list (13th time)
• Named to The Business Review Fastest-Growing Companies list
• Recognized as a Best Place to Work, Top Workplace, and Best Company to Work For in New York State
• Attended 67 conferences nationwide
• Hosted largest Annual Client Summit to date in Nashville, Tenn.

“We worked tirelessly on all fronts in 2025,” Civitella said. “There were no easy wins. But we grew financially, technologically, and mentally. We are sharper than ever—and I expect 2026 to be the best year in the company’s history.”

About Transfinder
Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and police departments. Transfinder has been an Inc. magazine “fastest-growing company” 13 times.

The company provides software, hardware and consulting services. Transfinder received Best Software, Best Hardware and Best Safety Technology awards by industry leaders two years in a row andhas been named a Best Place to Work, Top Workplace and Best Company to Work for in New York State multiple times, For more information, visit www.transfinder.com

The post Transfinder Tops $50.1M in Revenue appeared first on School Transportation News.

When the Gloversville Enlarged School District (NY) entered the 2024–25 school year, transportation was the last thing they expected to become a crisis. For years, the district had outsourced its student transportation operations, relying on a third-party provider to handle routing, driver management, and day-to-day logistics.

The district’s footprint covers 82 square miles and serves 2,800 students.

But just before the school year began, the district’s transportation provider abruptly announced it was done providing services. The district, which owned the buses, the garage, and now the responsibility to route and manage transportation.

“We were thrown into the [deep end of the] pool,” recalled Bill Cooper, Gloversville’s director of IT during a Q&A session at a New York Association for Pupil Transportation event. Fortunately, most of the drivers continued to drive for the district. The district hired a transportation director and began looking at various routing software vendors.

Initially, Gloversville chose the least expensive option—a decision driven by budget constraints rather than operational fit.

But within three weeks, the cracks began to show. Students were being dropped off at the wrong locations. Communication between drivers and schools was chaotic. Everything was managed on paper and spreadsheets, and updates rarely made it back to the right people.

Safety—the superintendent’s top priority—was at risk.

“It was a mess,” Cooper said bluntly during the Q&A session. “We had kids getting dropped off at the wrong location. We even had one kid just jump off the bus and leave. There was no accountability.”

At one point, Cooper said, “the transportation director considered quitting. We didn’t want that.”

Faced with mounting problems and growing frustration, Superintendent David Halloran made a decisive call, Cooper said: “We’re dumping this other company no matter what—even if we’re stuck paying for the year-long commitment. We’ve got to make a change.”

The Turning Point: A Call for Help

That’s when Gloversville reached out to Transfinder.

“We went back and swallowed our pride and then I called Transfinder,” Cooper said. Within 15 minutes Cooper had a response from Transfinder that help was on the way. Within three days, Transfinder was onsite, meeting with district leaders and mapping out a plan.

From the first conversation, one message stood out during calls with Transfinder’s experts: “The number one thing is children’s safety, student safety.” For Cooper, that was the moment he knew they had found the right partner.

“Right then I knew I would have the support of the superintendent to help them make the decision,” he said.

Transfinder didn’t just promise a solution—they provided true partnership and delivered with speed and expertise. The district was fast-tracked through implementation, and within two months, they were fully operational. Training was designed for every role—drivers, mechanics, administrators—and designed for staff with limited IT experience.

Cooper said Transfinder’s involvement was in marked contrast with the previous vendor. “The first company I never even heard from. I thought that was strange because I knew what they needed from our Student Information System and so forth.”

“The (Transfinder) training was unbelievable. It seems like it was tailored to each individual.” Cooper noted. “They took right to it and it was amazing that people with such limited IT skills picked it up as quickly as they did.”

Results That Matter

The impact was immediate and profound. No more missed stops. No more wrong drop-offs. Communication improved dramatically, and accountability returned to the system. For Cooper, the silence was golden: “The only time I get called now is when there’s a problem. And I don’t get called—which is good.”

Beyond solving the immediate crisis, Transfinder positioned Gloversville for long-term success. Features like student tracking and advanced analytics can be added gradually, ensuring the district scales at its own pace.

In fact, Cooper mentioned some in the district wanted to purchase additional Transfinder solution and were told: “Listen, we’ll work you into that. Right now, we’re going to concentrate on getting you guys up and getting your runs and making sure your kids are getting back and forth safely.”

From that position of strength, the district can add solutions like the award-winning parent app Stopfinder.

“This has been one of the easiest implementations of a software platform that I’ve ever been involved with,” Cooper said. “I do a bunch of them.”

Lessons Learned

Looking back, Cooper offers advice for other districts: “Follow (Transfinder’s) lead. Do your homework. Find out what your priorities are and make sure they match the company’s priorities. I knew when I heard that children are your main concern and the safety of our children, we were definitely on the right page.”

For Gloversville, the move to Transfinder wasn’t just a technology upgrade—it was a lifeline. In the face of a transportation crisis, the district found a partner that delivered speed, reliability, and peace of mind. Today, Gloversville’s transportation system is safer, smarter, and ready for the future.

“You guys really bailed us out of a pretty serious situation,” Cooper says. “So, thank you. I couldn’t be happier.”

To learn more, visit www.transfinder.com/solutions, call 800-373-3609 or email solutions@tranfinder.com.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post From Crisis to Confidence: Gloversville’s Journey to Transfinder appeared first on School Transportation News.