SCHENACTADY, N.Y. — A new nationwide survey of school transportation professionals revealed that while most districts consider their bus routes moderately efficient, major operational challenges continue to limit optimization.

Key findings show that:

· Most districts rate their routing as only “somewhat efficient,” with clear room for improvement

· Driver shortages are the leading barrier to efficiency, cited across nearly every respondent group

· Between 25 percent and 50 percent of school buses on the road run below capacity in many

· On-time performance and bus utilization are the top metrics used to measure success

The School Bus Routing Efficiency Poll, conducted by Transfinder in April–May 2026, gathered feedback from transportation leaders in more than 30 states, highlighting both persistent pain points and emerging strategies for improvement. The survey was sent to Transfinder clients as well as users of other transportation products or those who manually create routes.

“The challenges transportation leaders are facing are real and in many cases have been longstanding, such as the driver shortage,” said Transfinder President & CEO Antonio Civitella. “But the survey also reveals that transportation leaders have some actions they can take to regain some control and mitigate some of the external forces.”

Districts Balancing Efficiency with Real-World Constraints

While some districts report highly optimized operations, the majority say practical limitations prevent full efficiency.

“Efficiency for us is balancing trip duration, student safety, bus capacity, and trip distance so that neither of the components becomes a parental or school issue,” said Michael Bebko, Transportation & Financial Assistance Coordinator of Hopkinton Public Schools in Massachusetts.

Patricia McGrane, a transportation supervisor at Northport-East Northport Union Free School District in New York, added: “Efficiency is the ability to streamline processes so that work is completed smoothly, on time, and with the best use of available resources, while minimizing unnecessary stress.”

Driver Shortages Continue to Reshape Routing Decisions

The survey underscored that driver shortages are not just a staffing issue but are directly shaping routing outcomes.

Districts report running less-than-full buses, combining routes, or adding complexity to meet service expectations.

“We are meeting our bell times better but we still encounter a driver shortage and we are running half empty buses or more regularly to meet the bell times,” said Lori Smith, transportation coordinator at Bellbrook Sugarcreek Schools in Ohio.

Others noted that consolidating routes, while necessary, can have trade-offs.

“We have combined and eliminated buses. This hurt my company financially but it had to be done due to driver shortage,” said Shae Harkleroad, president of Raystown Transit Service, a transportation contractor in Pennsylvania.

Community Expectations and Bell Schedules Limit Optimization

Beyond staffing, respondents repeatedly pointed to community expectations and school schedules as major constraints.

Requests for shorter ride times, neighborhood stop preferences and strict bell schedules often conflict with efficiency goals.

“Political/community expectations, such as stop locations and ride times, ranked among the most frequently cited barriers to efficiency.

In many cases, districts must prioritize service levels over cost savings or capacity optimization, respondents said.

Technology Widely Used—but Confidence Varies

The vast majority of districts rely on routing software, yet confidence in these systems is mixed. Some respondents expressed strong confidence in their tools, while others said software alone cannot replicate real-world nuances.

“We relied heavily on the Optimize feature to build trips after we set up our general education stops,” said Jack Gershon, a dispatcher at Livonia Public Schools in Michigan. “We then revise those trips based on institutional knowledge and mirror trips.”

Despite Challenges, Districts Are Finding Gains

Even with constraints, many districts are making measurable progress through creative strategies:

· Tiered bell schedules to reduce fleet size

· Double runs and wave scheduling to offset driver shortages

· Route consolidation and redesign to eliminate overlap

“Our routes looked like someone threw a bowl of spaghetti on a map,” said James Graham, financial secretary at Norman Public Schools in Oklahoma. “We had routes crisscrossing, two or three buses in the same neighborhood. With Transfinder tools we solved this.”

Efficiency Gains Could Deliver Immediate Impact

Respondents said a modest 10 percent improvement in routing efficiency would yield significant benefits, including:

· Fewer buses required

· Lower fuel costs

· Easier daily operations

· Shorter student ride times

Summarizing the stakes for school systems, Chris Corder, transportation director at Hardin County Schools in Kentucky, said: “Maximizing taxpayer monies that we are entrusted with to run our department.”

Debbie Schomisch, transportation director at Farwell Area Schools in Michigan, put it this way: “Getting the most bang for the schools money.”

An Ongoing Effort, not a One-Time Fix

The survey makes clear that routing efficiency is a continuous process—not a one-time achievement.

“Efficiency is an evolving target,” one respondent noted, emphasizing the importance of ongoing data analysis, route reviews, and stakeholder collaboration.

For districts nationwide, improving transportation efficiency will require balancing technology, policy, and community needs—while adapting to changing conditions year after year.

About the Survey: The School Bus Routing Efficiency Poll was conducted in April–May 2026 and includes responses from school transportation professionals across the United States and Canada.

Key Results

· Route Efficiency Ratings

o 64 percent — Somewhat efficient (room for improvement)

o 22 percent— Very efficient

o 14 percent — Neutral or inefficient

· Top Barriers to Efficiency (selecting up to two)

o 68 percent — Driver shortages

o 46 percent — Long geographic distances / rural coverage

o 44 percent — Bell time constraints

o 41 percent — Special education routing requirements

o 39 percent — Community/political

· Bus Capacity Utilization

o 49 percent — 25–50 percent of buses run below

o 27 percent — Less than 25 percent under capacity

o 24 percent — More than 50 percent under capacity

· Top Metrics for Measuring Efficiency

o 72 percent — On-time performance

o 69 percent — Bus utilization (capacity usage)

o 51 percent — Student ride time

· Routing Review Frequency

o 58 percent — Multiple times per year

o 28 percent — Once per year

o 14 percent — Only when issues arise or rarely

· Primary Routing Tools

o 72 percent — Routing software

o 18 percent — Institutional knowledge/manual

o 10 percent — Spreadsheets or mapping tools

· Confidence in Routing Technology

o 55 percent — Very confident

o 26 percent — Somewhat confident

o 19 percent — Not confident

· Top Benefits of a 10 Percent Efficiency Gain (Respondents pick top two benefits)

o 63 percent — Fewer buses required

o 52 percent — Easier daily operations

o 49 percent — Reduced fuel costs

o 46 percent — Shorter student ride

About Transfinder: Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to school districts, bus contractors, police departments and adult care facilities. Transfinder, has been on Inc. magazine’s “fastest-growing company” list for 13 years. The software and hardware company has received numerous awards, including Best Software, Best Hardware and Best Safety Technology. In addition, Transfinder has repeatedly won Best Places to Work, Top Workplace and Best Companies to Work for accolades. Transfinder develops and supports routing and scheduling solutions for optimal transportation logistics. Transfinder also created the award-winning Patrolfinder policing technology to enhance law enforcement. For more information, visit www.transfinder.com.

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For school transportation leaders, the pressure to deliver safe, reliable service—while managing staffing shortages, parent expectations, and operational complexity—has never been greater.

Van Buren Public Schools in Michigan faced all of these challenges across a geographically diverse district spanning rural roads, subdivisions and commercial areas. What followed was a rapid, full-scale transformation powered by Transfinder solutions.

“We have a very diverse type of area in a very diverse district, with a little over 4,500 students in the study body that we transport,” said Elizabeth Banks, Van Buren Public School’s director of transportation.

From Fragmented Systems to a Unified Platform with ‘Over-the-Top Customer Service’

Before Transfinder, the district relied on outdated tools that slowed operations and limited visibility. Routing changes required external support, and inefficiencies compounded during peak planning periods.

“The functionality was horrible,” Banks said. “It took a long time to get anything done.”

After evaluating nine vendors for the better part of a year, the district chose Transfinder for its comprehensive platform—integrating routing, driver navigation, maintenance, and parent communication into one ecosystem.

“It was all together,” she said. “It wasn’t like we would have to go to this company to get this piece and this company to get that piece.”

There was another reason the Van Buren Public School District chose Transfinder technology: “The ease of use,” she said.

Topping it off was the support team behind the solutions, one that returns calls swiftly. “The customer service aspect was a big draw as well.”

The other vendors the district looked at, she said, “weren’t as responsive. We’ve never had that problem with Transfinder. Matter of fact, your (Transfinder’s) customer service has been over-the-top helpful. We have a call back within a couple of hours. It’s not like we’re waiting days.”

In fact, she raved, “I love your staff. I love everybody at Transfinder that we’ve talked to, all of our trainers that we’ve dealt with. They’re just amazing, amazing people.”

Combine it all, the functionality, the all-in-one approach and customer support to back it, and the choice was clear.

“The determination was easy to make once we had our data,” Banks said.

Today, Van Buren has Transfinder’s award-winning suite of solutions, including Routefinder PLUS, parent app Stopfinder, driver app Wayfinder, fleet maintenance tool Servicefinder, and Viewfinder, which provides staff access to monitor the day-to-day operations of the transportation department.

Improving Safety with Wayfinder and Real-Time Visibility

Driver confidence and student safety improved immediately with Wayfinder, Transfinder’s in-vehicle navigation solution.

Instead of relying on paper route sheets, drivers now benefit from turn-by-turn directions and precise stop guidance.

“I’m grateful that we’re able to utilize the tablet and the turn-by-turn direction,” she said. “It makes it safer for the students. It makes it safer for our staff out on the road. It makes them more confident and comfortable doing a route that they may not know because of the turn-by-turn directions.

This is especially critical in a district with varying terrain and unfamiliar routes for substitute drivers. By guiding drivers exactly where they need to go and where to stop, Wayfinder reduces errors that can compromise student safety.

Strengthening Parent Communication with Stopfinder

A major pain point for the district was the volume of parent calls during peak hours—especially around missed buses, delays, and daily uncertainties.

“With the driver shortage, oftentimes our office staff were short as well because we’re covering routes,” Banks said. During the busiest times the office was fielding calls from parents with a reduced staff while other team members were out on the road.

Stopfinder changed that by opening up two-way messaging.

The rollout of Stopfinder transformed that dynamic. Initially piloted with special needs routes, the app quickly expanded district-wide, reaching approximately 75 percent parent adoption.

“We really pushed it in our messaging and then parents started talking to each other,” Banks explained.

Stopfinder enabled:

• Real-time bus updates and delay notifications
• Two-way communication between parents and transportation staff
• Automated alerts that put information directly in parents’ hands

“It’s saving time because we’re not having to field phone calls,” Banks said.

More importantly, it shifted the relationship with families.

“I think that they feel more in control now because they can set up that alert to tell them if the bus is running earlier, if the bus is running late,” she said. “it’s putting more control in their court.”

Driving Operational Efficiency Across the Department

Everything starts with the Routefinder PLUS platform. The safest and most efficient routes are created in PLUS, which is read by Wayfinder and then communicated out via Stopfinder.

With Routefinder PLUS, staff gained the ability to make real-time map edits and routing adjustments internally—eliminating delays that sometimes took months.

“Being able to do these ourselves, we were never able to do those ourselves in our own system,” Banks said. “We had to reach out to (the vendor) and put in a ticket for them to make an adjustment on the map and a lot of times those addresses were not put in the correct place.”

That’s all changed with PLUS.

“The biggest thing I’ve noticed with this program is that we are able to easily get in there, make the map edit because we know what it looks like and it saves time. It definitely saves time,” she said.

It’s a changing landscape, literally, this is critically important.

“Especially with new builds, new construction, it’s just amazing that we can just get in there and do it,” Banks said. “I don’t have to wait.

The impact was immediate, measurable and personal. Banks recalled talking with her router and remembering routinely putting in 12-hour days during the summer in preparation for the fall opening.

“Usually come August we’re here 12 hours a day trying to get all the kids routed,” she said. “This year, we’re done. We actually get to take Friday off before the holiday weekend. Wow, look at us go!”

Data-Driven Maintenance and Better Decision-Making

Because safety starts in the garage, by using Servicefinder, Banks and her team now track maintenance data and identifies patterns across its fleet.

This visibility supports smarter, data-driven decisions—helping prevent breakdowns and ensuring safer, more reliable vehicles for students.

A True Transformation

In just one year, Van Buren Public Schools moved from fragmented systems to a fully integrated transportation operation—improving safety, communication, and efficiency across the board.

When asked if Transfinder transformed the transportation department, Banks didn’t hesitate: “Yeah, 100 percent, unequivocally.”

And she’s not shy about sharing it with other transportation leaders. Banks said supervisors will often ask, “Is there something better? What do you use? And I always tell them Transfinder, that’s what we use. Don’t judge a book by its cover, she warned.

“I looked into several of these other companies and they may have looked good on the surface but there was nothing behind the pages in the book,” she said. “We turned the pages. It was empty.”

Key Takeaways for Transportation Leaders:

• Safety improves when drivers have real-time guidance and accurate routing tools
• Parent communication reduces operational strain and builds trust
• Integrated platforms eliminate inefficiencies and streamline workflows
• Data visibility supports better decisions across routing and maintenance
• Strong vendor support is critical to long-term success

To learn more about Transfinder’s transformational tools and service, visit transfinder.com/solutions, call 800-373-3609 or email solutions@transfinder.com.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post Michigan District Transforms Transportation Safety, Efficiency, and Communication with Transfinder appeared first on School Transportation News.

When the 2025 school year approached, leaders at Bismarck Public Schools in North Dakota knew they were heading into unfamiliar territory, a local television station reported.

Like districts across the country, Bismarck was grappling with a severe shortage of school bus drivers. Routes were harder to staff, schedules were tighter, and margins for error were shrinking by the day. Something had to change if buses were going to keep rolling—and students were going to get to school safely and on time.

The district made a bold decision: implement a two tier bus system with staggered bell schedules. Elementary and secondary students would ride at different times, allowing each driver to cover more ground and easing the immediate staffing crunch, KX News, a CBS affiliate, reported.

Operationally, the move worked. But almost overnight, a new set of challenges emerged.

Routes became more complex. Timing windows narrowed. Parents had more questions—and fewer easy answers. Calls to the transportation office increased as families struggled to understand where buses were, when they would arrive, and what had changed.

Transportation leaders realized quickly that solving the staffing problem had exposed a communication problem.

Parents didn’t just need reassurance—they needed real time visibility. Drivers needed help navigating increasingly complicated routes. And staff needed a better way to manage information in an environment where every delay was magnified.

That’s when Bismarck turned to Transfinder.

To support the new transportation model, Bismarck Public Schools deployed an integrated technology approach built around the driver app Wayfinder and parent app Stopfinder. Each district bus was equipped with a tablet running Wayfinder, giving drivers reliable, turn by turn navigation—especially critical as routes shifted and expanded. At the same time, Stopfinder connected that live bus data directly to families through a secure parent app.

For parents, the difference was immediate. They could see exactly where a bus was, receive notifications if it was delayed, and get alerts when it entered their customized geofence. For the transportation team, the payoff came in the form of fewer phone calls, better situational awareness, and a noticeable uptick in trust during a period of major change.

Still, Bismarck didn’t treat the rollout as a finish line.

While district owned buses performed smoothly, some contracted buses operated by Harlow’s Bus Service were using older onboard technology, creating occasional inconsistencies. Rather than accept uneven performance, the district took a long view.

For the upcoming school year, Harlow’s buses will also run Wayfinder, bringing the entire fleet—district and contractor—onto a single Transfinder platform.

Transportation Supervisor Jason Schafer describes the shift as a turning point.

“Next year, Harlow’s buses will have something very similar to what we have on our BPS buses,” Schafer told a local television station. “Instead of a third party communicating with the app, they’ll have Wayfinder right on here (the bus). … The reliability of the app on Harlow’s general education side should really be flawless.”

For Schafer, the contrast was already clear. “We’ve had no issues at all with our BPS buses this year,” he added.

As the technology matured, so did the district’s understanding of adoption. About 30 percent of families had activated Stopfinder—a solid start given the scope of operational change happening simultaneously. The remaining challenge wasn’t the platform itself, but helping families fully use it.

Bismarck is pairing its technology investment with stronger parent education to ensure families get the full benefit of real time communication and safety features.

Looking back, what began as a staffing crisis became an opportunity.

Bismarck Public Schools maintained service despite driver shortages, successfully supported a complex two tier schedule, and replaced uncertainty with transparency for families. By unifying fleet technology and focusing on communication, the district turned a headline worthy challenge into a long term operational win.

Bismarck’s story is one many districts will recognize—and one that proves transportation technology isn’t just about routes and buses. It’s about delivering clarity when uncertainty is unavoidable, and confidence when communities need it most.

To learn more about Transfinder’s suite of award-winning solutions, from routing to fleet maintenance, call 800-373-3609 or email solutions@transfinder.com.

The post How District Turned a Transportation Crisis into a Communication Win appeared first on School Transportation News.

Findlay City Schools (OH) has faced its share of challenges in the past couple of years, from funding cuts to the tune of $6 million, key personnel departures in transportation and the ongoing driver shortage.

Superintendent Andy Hatton knew transportation would be one of the hardest areas to touch—and one of the most visible.

“We had to announce $6 million in cuts,” Dr. Hatton said. “Out of a budget of about $60 million to $65 million.”

Those reductions included roughly $820,000 from transportation alone, which led to significant alterations and hard choices.

“We eliminated high school busing,” he explained. “We went to a two-mile walk radius for all students, which is the state’s minimum requirement.”

For many superintendents, this would have been a crisis to survive. For Hatton, superintendent at the district for just under three years, it became a leadership test: How to protect families, support drivers, and still keep the system functional with fewer resources.

Turning to an Underutilized Partner: Transfinder

Findlay is a community of about 40,000 people located in the northwest of Columbus, about 40 miles south of Toledo. Its claim to fame is Marathon Petroleum, which traces its origins to the late 1880s, resulting in Findlay being a boomtown. Marathon Petroleum (NYSE: MPC) is still headquartered in Findlay today.

Findlay City Schools has 5,000 students attending two primary schools, three intermediate schools, two middle schools, and the high school. Also on the central office campus is the Career Center which serves 14 school districts across four counties.

As the district was learning of the funding shortfall it was facing, Hatton was also learning that the transportation department had a solution it wasn’t fully using: Routefinder PLUS.

“What we discovered was we were not leveraging this really powerful, amazing tool to help us route our district efficiently,” he said. “We found out that we had not updated our maps in 10 years.”

Hatton and Kelly Cheney, Findlay’s director of communications, are quoted saying in The Courier story how Transfinder’s solutions would play a role in helping the transportation navigate the challenges and get back on course. Cheney noted, before Transfinder, “our transportation department was hand-routing every single student who rode the bus, manually inputting the information for each student and then tweaking it as the year went on … again manually,” according to coverage in the local newspaper, The Courier. “Adjustments were not able to be made quickly for special circumstances, like construction, for example, so buses were delayed.”

Cheney said Transfinder’s technology was playing a key role in not just modernizing its transportation operation but solving critical issues and supporting drivers.

“This program will allow us to immediately message parents of any and all buses as soon as it is needed,” Cheney told The Courier. “Substitute drivers will have turn-by-turn directions to follow as they drive a new route, and student stop information will be updated daily.”

Hatton, in an interview with Transfinder following that meeting, said there were other challenges the transportation department was facing, such as losing key transportation staff.

“In early June, we realized we lost our router,” Hatton said. “She had been routing our district for like a decade.”

The combination of funding cuts, staff turnover, and a driver shortage could have pushed the department into chaos. But Hatton reframed the challenge as an opportunity to update the operation and increase efficiency.

“We had literally stacks of 500 pages of paper all over tables all summer long,” he said. “And then ‘sort of’ using Transfinder.” The district rebuilt its routing process inside Transfinder’s award-winning Routefinder PLUS routing software, cleaned up rider data, and upgraded GPS so routes were no longer guesswork.

He also reorganized leadership needs in the transportation department. Rather than refilling a high-cost director role, Hatton created a transportation manager position with deep system expertise.

“We decided not to replace our director of transportation position,” he said. “We went with a transportation manager and she’s been amazing.”

For Hatton, this wasn’t just about efficiency—it was about accountability to the community.

“We feel this responsibility to live up to the expectations that the community has with a high level of service,” he said. “One of the things that the Board of Education then put together for us was a set of goals that they would like to see implemented. I’m calling it our Path to Progress as we rebuild our district.”

How did Transfinder play a key role in meeting those goals? Continue reading the rest of the story below.

Not Just a Bird’s Eye View but a Windshield View

Hatton doesn’t want just a “bird’s eye view” of transportation but wants to see how things are really working. Last year, he said, “I jumped on a bus on the second to last day of school. It was Miss Tammy’s bus and she was showing me how she used the tablet.”

Hatton said the driver app installed on the tablet combined with the parent app Stopfinder has done wonders for the transportation operation.

“She’s one of those drivers who has incredible relationships with her kids,” Hatton said. “That was the first time I really got to see it and some of the potential that we have behind it.”

Transfinder technology and the support provided became a way to stabilize operations under pressure.

“When we had a really rough start to the year, we had this amazing client success manager who jumped on calls with us at the ready – like daily,” Hatton said. “He showed us little shortcuts and tweaks… and that will solve this issue.”

He said as the district looked route by route, often challenging a driver’s perspective of the best way to drive a route, efficiencies surfaced immediately.

For example, Hatton said, on Day 1 the driver would travel his or her usual route. “And then Day 2 we’d say, let’s run this route exactly the way Transfinder’s mapped it out.” The result?

“It actually saves three minutes here, two minutes there, a minute there,” Hatton said. “And then they (the drivers) start to believe, ‘Wow! This is actually going to be better!’”

Communication also changed for the better. Instead of broad, districtwide alerts, tools now allow precise updates.

“Almost instant communication is expected,” Hatton said. “If we’re not communicating with our families within five to 10 minutes of something happening on that bus… that’s just not acceptable in this day and age.”

Hatton’s approach resonates with other district leaders because it blends realism with vision. He does not promise quick fixes.

“I anticipate efficiencies in our routing,” he said. “I anticipate efficiencies with not having to hire as many drivers because I think we’re going to have fewer bus stops and we’re going to be much more efficient with our routes. … I think we’re going to see savings in the efficiencies of the routing.”

But he also ties technology to human impact.

“The power of what Transfinder can bring allows that driver to focus on the road,” Hatton said. “Take their anxiety and stress down and build those relationships with kids.”

For superintendents and business managers watching state dollars shrink, Hatton’s lesson is clear: leadership is not just about absorbing cuts—it is about using the right tools and people to keep services intact.

“We’re really proud of that,” he said.

In Findlay, funding cuts forced change. Leadership—and smart use of technology—made stability possible.

Hatton’s goal is to restore the service his community received prior to the funding cuts. He is approaching that goal methodically. Certain checkpoints have to be met before making major changes, such as increasing the number of drivers to cover routes.

“We’re just looking forward to maximizing the technology,” he said. Then, referencing the movie The Matrix, he added: “Never send a human to do a machine’s job. But also, never send a machine to do a human’s job. I firmly believe that even though we need to leverage AI and prepare children for their future, the classroom teacher is never going to be replaced and I think should never be replaced. The same with the bus driver. I think that relationship is so important.”

Transfinder technology is at the intersection.

“I think the power of what Transfinder and the resources it can bring to bear allows the driver to focus on the road, take their anxiety and stress down and build those relationships with kids,” Hatton said. “And then in terms of the parents, they feel safer. They can look at their phones and see exactly where the bus is.”

To learn more, visit transfinder.com/solutions, call 800-373-3609 or email solutions@transfinder.com.

Key Takeaways from Findlay’s Experience

• Leverage technology fully before cutting service further. Findlay discovered it had powerful tools in place with Transfinder but wasn’t using them to their potential. Updating maps, data, and routing inside the system created immediate efficiencies when funding was reduced.
• Use disruption as a catalyst to modernize. The loss of state funding and key staff forced the district to abandon paper-based processes and rebuild routing digitally, improving accuracy, visibility, and long-term sustainability.
• Pair software with the right people. Leadership restructured transportation staffing around system expertise, ensuring the technology was supported by someone who could actively manage and optimize it.
• Efficiency protects students and drivers. More precise routing reduced unnecessary stops and confusion, helping drivers focus on safety and relationships with students while maintaining service under tighter budgets.
• Strong vendor partnership matters in crisis. Access to hands-on support and problem-solving from the Transfinder team helped stabilize operations quickly during a difficult transition period.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

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CONCORD, N.C. – An STN EXPO East panel of student transporters shared how utilizing Transfinder’s technology suite has made their school bus operations safer and more efficient.

Improving Efficiency

Edgar Franco, assistant transportation director for Modesto City Schools in California, stated that technology has assisted with internal digitization, timeliness and streamlining communication between schools and the transportation department.

Christopher Faust, transportation director for Sangamon Valley Community Unit School District #9 in Illinois, noted that a district does not need to use Transfinder’s entire product suite since the Routefinder Plus routing software alone is powerful and convenient to also rapidly send parents relevant messages, as an example.

Kathleen Guarini, transportation coordinator for Loudoun County Public Schools in Virginia, and Elizabeth Cannata, supervisor of transportation for Haverhill Public Schools in Massachusetts, both agreed that a tech portal also eases the difficulties of driver shortages and substitutions. Guarini advised rolling out a tech stack slowly, so staff does not get overwhelmed and become averse to future integrations.

Enhancing Safety, Accountability

“In an emergency situation, you need fast access to the data at your fingertips, and that’s what having an all-in-one platform is going to allow you to do,” stated panel facilitator and Transfinder Sales Engineer Shea Marstaller.

Cannata utilizes student RFID cards, which she said have been able to prevent lost-child debacles involving police and helicopters.

To help parents adopt the Stopfinder parent app, Franco advised “building a community, getting it out there and showing them [its] value.”

Guarini said Stopfinder has “been hugely impactful” especially during the first few weeks of school startup. She noted her eight dispatchers were spared having to field calls from parents of the 60,000-strong student population.

She also shared how the driver app Wayfinder provides directions via tablets which is much safer than drivers “searching for a piece of paper or dropping it, tucking it under [their] thigh while [they’re] trying to make the turns, so [they] can use two hands on the wheel.”

Leveraging Data, Statistics

Cannata noted a key performance indicator of the software is that it can show gaps in driver schedules, so one who is free can pick up a student who missed the bus and get them to school.

Guarini said that Transfinder’s team was able to find additional efficiencies when her district went from a three-tiered bell system to a five-tiered bell system. Additionally, she said she uses Formfinder for a special needs application that has saved her staff the workload of transferring 400 columns of data nightly for 3,000 students.

Franco stressed the importance of bringing in clean data to avoid messy problems down the road.

Cannata added that the technology assists with special needs routes.

“We have to separate who requires specialized transportation and what that specialized transportation is — be it a wheelchair, a 1-to-1 monitor, and anything like that,” she explained. “We have to have that inside of our end of year report and I’m able to simply filter, edit and I can get it within minutes. Pull my end of year report. It’s saved me from hours of going through each route individually to check.”

Rick Walterscheid, who spent 25 years as a transportation director and is now a sales executive with Transfinder, said using ServiceFinder in his district operations gave him actionable data for bus repairs and replacement cycles.

“What this enabled me to do was to put evidence into what I already knew because I kept the records,” he stated.

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Related: Technology Webinar Takes Detailed Dive into School Bus Efficiency
Related: (STN Podcast E296) Technology Has Blossomed: School Bus Mirrors & Student Safety
Related: School Bus Adaptive Technology: Safer Rides, Stronger Teams, Better Access
Related: (STN Podcast E286) End of Year Review: Safety & Technology Trends of 2025
Related: Ohio Announces School Bus Safety Grant Recipients for Technology Enhancements

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Implementing Technology

Since school bus drivers on the roads everyday may have suggestions on route improvements, Franco said he layers planned routes and bus GPS data to compare them and determine if there is a way to optimize that route. Digitization has helped simplify things when drivers bring in notes on how their routes could be better, Guarini concurred.

With older drivers who may be hesitant to adopt new tech, Cannata advised providing copious training and having tech-savvy drivers assist if possible.

Franco agreed that identifying and empowering tech-forward leaders among drivers and technicians is crucial. He also confirmed that Transfinder’s tablet system is easy and intuitive for those less tech-friendly drivers.

While Transfinder offers multiple products, Faust advised student transporters to “take what works for you.”

“I love all of the features that Transfinder offers, but I feel like you need to identify which are the most important, which are the immediate needs for your division and start chipping away as you can manage,” agreed Guarini.

Looking Forward to the Future

Faust said he looks forward to AI integrations which can save time by answering conversationally spoken questions rather than requiring staff to manually seek out information.

Franco praised Servicefinder’s assistance in keeping track of white fleet vehicles that need repairs and getting that information to technicians in a timely manner.

“We’re all being asked to do more with less, right?” Marstaller commented.

“Being in a small district, we have to be as efficient as possible,” Faust agreed.

“Everybody’s afraid to change from what you know,” Guarini said. “The benefit of doing that, though, gives you a fresh mindset.”

Appreciating Customer Service

Cannata and Franco praised the clear and streamlined customer service Transfinder provides.

“Instantly, like within like an hour – not even, sometimes – it’s instantly quick, but we have an answer. We got it fixed,” Cannata declared.

“We all feel supported by Transfinder with anything we need help with,” Guarini confirmed.

Faust noted that having one vendor for the whole tech stack makes troubleshooting much easier.

All four panelists said they used the Transfinder Community feature through which their peers and fellow users help them better utilize the technology.

The post How Technology Powers Daily Student Transportation Operations appeared first on School Transportation News.

SCHENECTADY, N.Y. and CLEVELAND, Ohio –Transfinder Corporation is pleased to announce Cleveland Metropolitan School District in Ohio has selected Transfinder’s award-winning solution Tripfinder to manage its field trips.

The district spans nearly 80 miles and serves 35,000 students attending more than 100 schools from pre-kindergarten to 12th grade.

Transfinder President and CEO Antonio Civitella welcomed Cleveland Metropolitan School District to the Transfinder family.

“We are so happy to have Cleveland Metropolitan School District as a client.” Civitella said. “Large and small districts alike benefit from having this powerful tool that has Artificial Intelligence Optimization embedded in it. Because it is highly customizable, districts like Cleveland Metropolitan can tailor their experience to their individual needs.”

About Transfinder:
Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and adult care facilities. Transfinder, has been on Inc. magazine’s “fastest-growing company” list for 13 years. The software and hardware company has received numerous awards, including Best Software, Best Hardware and Best Safety Technology. In addition, Transfinder has repeatedly won Best Places to Work, Top Workplace and Best Companies to Work for accolades. Transfinder develops and supports routing and scheduling solutions for optimal transportation logistics. Transfinder also created the award-winning Patrolfinder policing technology to assist law enforcement. For more information, visit www.transfinder.com

The post Cleveland Metropolitan SD Picks Transfinder appeared first on School Transportation News.

SCHENECTADY, N.Y. and GLASFORD, Ill. – Transfinder Corporation is pleased to announce Illini Bluffs District #327 in Illinois has selected Transfinder’s award-winning routing solution Routefinder PLUS to create the safest and most efficient routes for its students.

Located in Glaston, Illini Bluffs transports 70 percent of its student body to one of three school buildings and covers 174,000 miles each year.

In addition to PLUS, Illini Bluffs purchased the parent app Stopfinder and Viewfinder, which gives users a bird’s eye view of the district’s transportation operation.

Transfinder President and CEO Antonio Civitella welcomed Illini Bluffs to the Transfinder family.

“We are so happy to have Illini Bluffs as a client.” Civitella said. “Large and small districts alike benefit from having this powerful tool that has Artificial Intelligence Optimization embedded in it. Because it is highly customizable, districts like Illini Bluffs can tailor their experience to their individual needs.”

About Transfinder:
Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and adult care facilities. Transfinder, has been on Inc. magazine’s “fastest-growing company” list for 13 years. The software and hardware company has received numerous awards, including Best Software, Best Hardware and Best Safety Technology. In addition, Transfinder has repeatedly won Best Places to Work, Top Workplace and Best Companies to Work for accolades. Transfinder develops and supports routing and scheduling solutions for optimal transportation logistics. Transfinder also created the award-winning Patrolfinder policing technology to assist law enforcement. For more information, visit www.transfinder.com

The post Illini Bluffs SD #327 (IL) Picks Transfinder appeared first on School Transportation News.

When school districts talk about closing buildings, redistricting and changing routes, transportation is often expected to “just make it work.” For Clara Bisaillon, transportation supervisor at Scotia Glenville CSD in upstate New York, that was no longer acceptable without better tools in place.

“There’s a difference between want and need,” Clara said. “And getting everybody else to understand that… those tablets, the Wayfinder tablets, are really a need.”

Her urgency came from what she sees coming next year: school closures, major route changes, and drivers being sent into unfamiliar territory.

“If I don’t get them up and running and make sure that we have our system set, we’re in the water next year when we make those changes of closing an elementary school and throwing my drivers into areas they’ve not been,” she said. “They don’t know those kiddos yet, they don’t know those areas.”

For Clara, this isn’t about technology for technology’s sake. It’s about protecting her people. “The one thing I want to do is give my staff tools to make sure that those challenges are minimized as much as possible,” she said.

She knows how close many drivers already are to the breaking point. “We ask a lot of our drivers,” Clara explained. “We’re adding extra routes to cover for their co-workers… and just people who are frustrated with student behavior. Those are the things that really tip the scale for those drivers to say this isn’t worth it anymore.”

That’s why she changed her message to district leadership. This was no longer a “nice to have.”

“It’s the only tool that I can offer my staff to kind of make them… feel like it’s going to be OK,” she said. “We’re going to be in uncertain environments and uncertain times with uncertain kids, but these are the tools that I’m going to provide you.”

The start of a new year always come with some jitters, she said. “We’re going to minimize that with these tablets.”

What finally sealed the decision was data. After testing Wayfinder for two weeks, Clara saw its impact. “The stats that get provided, the ridership, the times, the updating, the stops, the drivers being able to give me feedback on the routes—what was working, what wasn’t working—that two-week time frame gave me so much fighting power,” she said. “That really sealed the deal.”

For transportation leaders waiting on the sidelines, Clara had a warning: delays may cost more than time. With chip shortages and districts adopting tablets at once, supply is tightening. If people hold on their decision and wait on their decisions, they might find themselves not being able to get up and running, she said.

And the mindset has shifted across the industry. “A lot of us are saying now that it’s not a luxury, it’s a necessity,” Clara said. “This has definitely shifted in our mindset.”

Ultimately, her argument came back to value—of the drivers and the operation. “It’s an extra tool not only for your driver for working, but you want them to feel valued,” she said. “It’s going to make my drivers know that they are valued even more.”

For school transportation leaders facing route upheaval, staffing shortages and rising scrutiny, Clara’s message is clear: waiting carries its own risk. “You gotta fight for every little tool that you give,” she said. “You gotta be willing to fight for them.”

To learn more about how Transfinder technology can help your operation navigating challenges, email solutions@transfinder.com, visit transfinder.com/solutions or call 800-373-3609.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post “It’s Not a Luxury Anymore—It’s a Necessity.” appeared first on School Transportation News.