For school transportation leaders, the pressure to deliver safe, reliable service—while managing staffing shortages, parent expectations, and operational complexity—has never been greater.

Van Buren Public Schools in Michigan faced all of these challenges across a geographically diverse district spanning rural roads, subdivisions and commercial areas. What followed was a rapid, full-scale transformation powered by Transfinder solutions.

“We have a very diverse type of area in a very diverse district, with a little over 4,500 students in the study body that we transport,” said Elizabeth Banks, Van Buren Public School’s director of transportation.

From Fragmented Systems to a Unified Platform with ‘Over-the-Top Customer Service’

Before Transfinder, the district relied on outdated tools that slowed operations and limited visibility. Routing changes required external support, and inefficiencies compounded during peak planning periods.

“The functionality was horrible,” Banks said. “It took a long time to get anything done.”

After evaluating nine vendors for the better part of a year, the district chose Transfinder for its comprehensive platform—integrating routing, driver navigation, maintenance, and parent communication into one ecosystem.

“It was all together,” she said. “It wasn’t like we would have to go to this company to get this piece and this company to get that piece.”

There was another reason the Van Buren Public School District chose Transfinder technology: “The ease of use,” she said.

Topping it off was the support team behind the solutions, one that returns calls swiftly. “The customer service aspect was a big draw as well.”

The other vendors the district looked at, she said, “weren’t as responsive. We’ve never had that problem with Transfinder. Matter of fact, your (Transfinder’s) customer service has been over-the-top helpful. We have a call back within a couple of hours. It’s not like we’re waiting days.”

In fact, she raved, “I love your staff. I love everybody at Transfinder that we’ve talked to, all of our trainers that we’ve dealt with. They’re just amazing, amazing people.”

Combine it all, the functionality, the all-in-one approach and customer support to back it, and the choice was clear.

“The determination was easy to make once we had our data,” Banks said.

Today, Van Buren has Transfinder’s award-winning suite of solutions, including Routefinder PLUS, parent app Stopfinder, driver app Wayfinder, fleet maintenance tool Servicefinder, and Viewfinder, which provides staff access to monitor the day-to-day operations of the transportation department.

Improving Safety with Wayfinder and Real-Time Visibility

Driver confidence and student safety improved immediately with Wayfinder, Transfinder’s in-vehicle navigation solution.

Instead of relying on paper route sheets, drivers now benefit from turn-by-turn directions and precise stop guidance.

“I’m grateful that we’re able to utilize the tablet and the turn-by-turn direction,” she said. “It makes it safer for the students. It makes it safer for our staff out on the road. It makes them more confident and comfortable doing a route that they may not know because of the turn-by-turn directions.

This is especially critical in a district with varying terrain and unfamiliar routes for substitute drivers. By guiding drivers exactly where they need to go and where to stop, Wayfinder reduces errors that can compromise student safety.

Strengthening Parent Communication with Stopfinder

A major pain point for the district was the volume of parent calls during peak hours—especially around missed buses, delays, and daily uncertainties.

“With the driver shortage, oftentimes our office staff were short as well because we’re covering routes,” Banks said. During the busiest times the office was fielding calls from parents with a reduced staff while other team members were out on the road.

Stopfinder changed that by opening up two-way messaging.

The rollout of Stopfinder transformed that dynamic. Initially piloted with special needs routes, the app quickly expanded district-wide, reaching approximately 75 percent parent adoption.

“We really pushed it in our messaging and then parents started talking to each other,” Banks explained.

Stopfinder enabled:

• Real-time bus updates and delay notifications
• Two-way communication between parents and transportation staff
• Automated alerts that put information directly in parents’ hands

“It’s saving time because we’re not having to field phone calls,” Banks said.

More importantly, it shifted the relationship with families.

“I think that they feel more in control now because they can set up that alert to tell them if the bus is running earlier, if the bus is running late,” she said. “it’s putting more control in their court.”

Driving Operational Efficiency Across the Department

Everything starts with the Routefinder PLUS platform. The safest and most efficient routes are created in PLUS, which is read by Wayfinder and then communicated out via Stopfinder.

With Routefinder PLUS, staff gained the ability to make real-time map edits and routing adjustments internally—eliminating delays that sometimes took months.

“Being able to do these ourselves, we were never able to do those ourselves in our own system,” Banks said. “We had to reach out to (the vendor) and put in a ticket for them to make an adjustment on the map and a lot of times those addresses were not put in the correct place.”

That’s all changed with PLUS.

“The biggest thing I’ve noticed with this program is that we are able to easily get in there, make the map edit because we know what it looks like and it saves time. It definitely saves time,” she said.

It’s a changing landscape, literally, this is critically important.

“Especially with new builds, new construction, it’s just amazing that we can just get in there and do it,” Banks said. “I don’t have to wait.

The impact was immediate, measurable and personal. Banks recalled talking with her router and remembering routinely putting in 12-hour days during the summer in preparation for the fall opening.

“Usually come August we’re here 12 hours a day trying to get all the kids routed,” she said. “This year, we’re done. We actually get to take Friday off before the holiday weekend. Wow, look at us go!”

Data-Driven Maintenance and Better Decision-Making

Because safety starts in the garage, by using Servicefinder, Banks and her team now track maintenance data and identifies patterns across its fleet.

This visibility supports smarter, data-driven decisions—helping prevent breakdowns and ensuring safer, more reliable vehicles for students.

A True Transformation

In just one year, Van Buren Public Schools moved from fragmented systems to a fully integrated transportation operation—improving safety, communication, and efficiency across the board.

When asked if Transfinder transformed the transportation department, Banks didn’t hesitate: “Yeah, 100 percent, unequivocally.”

And she’s not shy about sharing it with other transportation leaders. Banks said supervisors will often ask, “Is there something better? What do you use? And I always tell them Transfinder, that’s what we use. Don’t judge a book by its cover, she warned.

“I looked into several of these other companies and they may have looked good on the surface but there was nothing behind the pages in the book,” she said. “We turned the pages. It was empty.”

Key Takeaways for Transportation Leaders:

• Safety improves when drivers have real-time guidance and accurate routing tools
• Parent communication reduces operational strain and builds trust
• Integrated platforms eliminate inefficiencies and streamline workflows
• Data visibility supports better decisions across routing and maintenance
• Strong vendor support is critical to long-term success

To learn more about Transfinder’s transformational tools and service, visit transfinder.com/solutions, call 800-373-3609 or email solutions@transfinder.com.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post Michigan District Transforms Transportation Safety, Efficiency, and Communication with Transfinder appeared first on School Transportation News.

We are excited to announce that our RouteWise AI platform has identified over $100 million in cumulative savings for school districts to date. As districts nationwide face severe driver shortages and budget constraints, RouteWise AI has become an essential tool for returning millions of dollars to classrooms, capturing hundreds of thousands of hours of previously lost learning time, and supporting district staff and bus drivers.

The Design Canvas for Modern School Transportation
Unlike traditional software that simply rearranges vehicles and routes, RouteWise AI serves as a strategic design canvas. The software considers every possible vehicle, student locations and individual needs, district policies (bell times and boundaries), local dynamics (traffic and construction), and transportation team preferences (rider mixing and route preferences).

By analyzing billions of these data points, RouteWise AI is able to design the right routing solution, provide various scenarios, and iterate on that plan constantly as new information becomes available. The platform has allowed districts to “look before they route,” modeling complex scenarios in hours to uncover non-intuitive efficiencies.

By identifying over $100 million in savings to date, RouteWise AI has delivered high-value outcomes including:

Eliminating Underutilized Routes: Analyzing a district’s entire fleet of available vehicles to identify opportunities to eliminate underutilized routes. By identifying the right vehicle and the right stop pairings for every student, the platform enables districts to match low-occupancy routes with small-capacity vehicles, and high-capacity routes with large buses, thereby maximizing the utilization of CDL drivers.

Operating Cost Reduction: Reducing operating budgets by 10–12% by identifying efficiencies in routing and vehicle-to-student matching. These identified savings allow districts to bridge budget gaps and redirect millions of dollars back into the classroom to support teacher salaries, student programs, and competitive driver pay.

Capital Budget Optimization: Reducing the total number of routes required to serve the student population. For every nine routes reduced through RouteWise AI optimization, a district can eliminate 10 planned vehicle purchases, avoiding costs between $150,000 and $400,000+ per bus.

Efficiency Without Trade-Offs: Identifying improved routing and vehicle use while ensuring students experience no increase in transit time through custom student commute settings. This allows districts to set firm parameters on maximum ride times, ensuring efficiency never comes at the expense of the student experience.

Class Time Hours Added Back: Optimizing route efficiency and on-time performance to ensure students spend less time in transit and more time in the classroom. In Colorado Springs School District 11, RouteWise AI helped increase on-time arrivals, recovering over 17,000 hours of invaluable learning time for students in a single school year.

By automating modeling that previously took months, RouteWise AI serves as a force multiplier, giving transportation teams the tools to solve challenges without compromising service.

Real-World Impact
The financial efficiencies identified by RouteWise AI are being used by districts to solve their most pressing human resource challenges.

“RouteWise AI provides the clarity essential to maximizing our resources. As we navigate a district-wide bell time transition, the platform delivers sophisticated analyses on route design, service windows, and deadhead miles in a fraction of the time it once took to compile manually. This agility allows us to simultaneously optimize our network and resolve operational pain points, ensuring our transportation system more effectively supports student achievement.”

—Oz Flores, Director of Transportation , Aurora Public Schools in Colorado

“RouteWise AI helps us think outside the box to find solutions that were previously not possible with existing tools. By leveraging RouteWise AI optimization, we’ve effectively integrated complex schedules and substantially reduced overloads, which has helped us maintain an average of two uncovered routes per day, a significant reduction from last year. RouteWise AI isn’t about replacing our staff — it’s an essential enhancement that helps our team find creative solutions to eliminate route overlaps and drive efficiency. RouteWise AI effectively positions us to better accommodate the diverse needs of our young scholars while ensuring that each one gets to school and home safely and on time.”

—Dr. Stacey Benson Taylor, Associate Business Manager of Dayton Public Schools in Ohio

Transforming the Industry Through Multimodal “Right-Sizing”
RouteWise AI has empowered districts to embrace a multimodal transportation model — the practice of using the right vehicle for the right student at the right time. By right-sizing school bus fleets, districts have been able to allocate expensive 72+ passenger buses to high-density routes while using smaller buses, vans, and even small vehicles for low-occupancy or geographically dispersed routes — ultimately reducing the immense strain on bus drivers and transportation staff.

The post RouteWise AI Hits $100M in School Transportation Savings appeared first on School Transportation News.

The May issue dives into security and connectivity within student transportation departments. Technology meets training and utilization as incidents of violence onboard the school bus require detailed policies to address. Read articles about AI’s role in routing, how modern technology options can modernize transportation communications, maintenance software to assist the garage side of school bus operations and how safety standards are a joint effort between families and transportation personnel.

Read the full May 2026 issue.

Cover Story

Hands On
Defining policies for school bus drivers when violence occurs on the school bus is only half the story. Video cameras are showing the full picture.

Features

Route Optimization -With or Without AI-
Transportation directors define what optimization means to their operations by using routing software integrated with various AI features.

Beyond the Garage
Maintenance software helps technicians catch even the smallest of school bus defects that can lead to big out – of- service issues.

Special Reports

The Importance of Uniformity
Education is a key piece of ensuring student safety in the Danger Zone, from educating the public on the rules of the road to educating school bus drivers on proper mirror adjustment to ensure visibility. (And don’t forget the kids.)

Conversations
STN EXPO East Photo Spread
Ad Index

Editor’s Take by Ryan Gray
A Purchasing Perfect Storm

Thought Leader by Gaurav Sharda
Modernizing School Transportation Communications

Publisher’s Corner by Tony Corpin
Meeting the Minimum Standards

The post May 2026 appeared first on School Transportation News.

When the 2025 school year approached, leaders at Bismarck Public Schools in North Dakota knew they were heading into unfamiliar territory, a local television station reported.

Like districts across the country, Bismarck was grappling with a severe shortage of school bus drivers. Routes were harder to staff, schedules were tighter, and margins for error were shrinking by the day. Something had to change if buses were going to keep rolling—and students were going to get to school safely and on time.

The district made a bold decision: implement a two tier bus system with staggered bell schedules. Elementary and secondary students would ride at different times, allowing each driver to cover more ground and easing the immediate staffing crunch, KX News, a CBS affiliate, reported.

Operationally, the move worked. But almost overnight, a new set of challenges emerged.

Routes became more complex. Timing windows narrowed. Parents had more questions—and fewer easy answers. Calls to the transportation office increased as families struggled to understand where buses were, when they would arrive, and what had changed.

Transportation leaders realized quickly that solving the staffing problem had exposed a communication problem.

Parents didn’t just need reassurance—they needed real time visibility. Drivers needed help navigating increasingly complicated routes. And staff needed a better way to manage information in an environment where every delay was magnified.

That’s when Bismarck turned to Transfinder.

To support the new transportation model, Bismarck Public Schools deployed an integrated technology approach built around the driver app Wayfinder and parent app Stopfinder. Each district bus was equipped with a tablet running Wayfinder, giving drivers reliable, turn by turn navigation—especially critical as routes shifted and expanded. At the same time, Stopfinder connected that live bus data directly to families through a secure parent app.

For parents, the difference was immediate. They could see exactly where a bus was, receive notifications if it was delayed, and get alerts when it entered their customized geofence. For the transportation team, the payoff came in the form of fewer phone calls, better situational awareness, and a noticeable uptick in trust during a period of major change.

Still, Bismarck didn’t treat the rollout as a finish line.

While district owned buses performed smoothly, some contracted buses operated by Harlow’s Bus Service were using older onboard technology, creating occasional inconsistencies. Rather than accept uneven performance, the district took a long view.

For the upcoming school year, Harlow’s buses will also run Wayfinder, bringing the entire fleet—district and contractor—onto a single Transfinder platform.

Transportation Supervisor Jason Schafer describes the shift as a turning point.

“Next year, Harlow’s buses will have something very similar to what we have on our BPS buses,” Schafer told a local television station. “Instead of a third party communicating with the app, they’ll have Wayfinder right on here (the bus). … The reliability of the app on Harlow’s general education side should really be flawless.”

For Schafer, the contrast was already clear. “We’ve had no issues at all with our BPS buses this year,” he added.

As the technology matured, so did the district’s understanding of adoption. About 30 percent of families had activated Stopfinder—a solid start given the scope of operational change happening simultaneously. The remaining challenge wasn’t the platform itself, but helping families fully use it.

Bismarck is pairing its technology investment with stronger parent education to ensure families get the full benefit of real time communication and safety features.

Looking back, what began as a staffing crisis became an opportunity.

Bismarck Public Schools maintained service despite driver shortages, successfully supported a complex two tier schedule, and replaced uncertainty with transparency for families. By unifying fleet technology and focusing on communication, the district turned a headline worthy challenge into a long term operational win.

Bismarck’s story is one many districts will recognize—and one that proves transportation technology isn’t just about routes and buses. It’s about delivering clarity when uncertainty is unavoidable, and confidence when communities need it most.

To learn more about Transfinder’s suite of award-winning solutions, from routing to fleet maintenance, call 800-373-3609 or email solutions@transfinder.com.

The post How District Turned a Transportation Crisis into a Communication Win appeared first on School Transportation News.

Conversations on a fatal Tennessee school bus crash that killed two girls last month, a new funding strategies playbook that includes transportation opportunities, and the National School Bus Inspection Training Program offered at STN EXPO East and STN EXPO West.

Keith Corso identified operational challenges while riding his high school bus, then went on to co-found technology provider BusRight. Now as CEO, he discusses tools to support student transporters and recent success at Poughkeepsie City School District in New York.

Read more about operations.

This episode is brought to you by Transfinder.

Message from School Radio.

Message from RTA.

 

Conversation with BusRight. 

 

Stream, subscribe and download the School Transportation Nation podcast on Apple Podcasts, Deezer, iHeartRadio, Spotify and YouTube.

The post (STN Podcast E302) Technology Tools for Bus Drivers: No More Struggling with Paper Route Sheets appeared first on School Transportation News.

Findlay City Schools (OH) has faced its share of challenges in the past couple of years, from funding cuts to the tune of $6 million, key personnel departures in transportation and the ongoing driver shortage.

Superintendent Andy Hatton knew transportation would be one of the hardest areas to touch—and one of the most visible.

“We had to announce $6 million in cuts,” Dr. Hatton said. “Out of a budget of about $60 million to $65 million.”

Those reductions included roughly $820,000 from transportation alone, which led to significant alterations and hard choices.

“We eliminated high school busing,” he explained. “We went to a two-mile walk radius for all students, which is the state’s minimum requirement.”

For many superintendents, this would have been a crisis to survive. For Hatton, superintendent at the district for just under three years, it became a leadership test: How to protect families, support drivers, and still keep the system functional with fewer resources.

Turning to an Underutilized Partner: Transfinder

Findlay is a community of about 40,000 people located in the northwest of Columbus, about 40 miles south of Toledo. Its claim to fame is Marathon Petroleum, which traces its origins to the late 1880s, resulting in Findlay being a boomtown. Marathon Petroleum (NYSE: MPC) is still headquartered in Findlay today.

Findlay City Schools has 5,000 students attending two primary schools, three intermediate schools, two middle schools, and the high school. Also on the central office campus is the Career Center which serves 14 school districts across four counties.

As the district was learning of the funding shortfall it was facing, Hatton was also learning that the transportation department had a solution it wasn’t fully using: Routefinder PLUS.

“What we discovered was we were not leveraging this really powerful, amazing tool to help us route our district efficiently,” he said. “We found out that we had not updated our maps in 10 years.”

Hatton and Kelly Cheney, Findlay’s director of communications, are quoted saying in The Courier story how Transfinder’s solutions would play a role in helping the transportation navigate the challenges and get back on course. Cheney noted, before Transfinder, “our transportation department was hand-routing every single student who rode the bus, manually inputting the information for each student and then tweaking it as the year went on … again manually,” according to coverage in the local newspaper, The Courier. “Adjustments were not able to be made quickly for special circumstances, like construction, for example, so buses were delayed.”

Cheney said Transfinder’s technology was playing a key role in not just modernizing its transportation operation but solving critical issues and supporting drivers.

“This program will allow us to immediately message parents of any and all buses as soon as it is needed,” Cheney told The Courier. “Substitute drivers will have turn-by-turn directions to follow as they drive a new route, and student stop information will be updated daily.”

Hatton, in an interview with Transfinder following that meeting, said there were other challenges the transportation department was facing, such as losing key transportation staff.

“In early June, we realized we lost our router,” Hatton said. “She had been routing our district for like a decade.”

The combination of funding cuts, staff turnover, and a driver shortage could have pushed the department into chaos. But Hatton reframed the challenge as an opportunity to update the operation and increase efficiency.

“We had literally stacks of 500 pages of paper all over tables all summer long,” he said. “And then ‘sort of’ using Transfinder.” The district rebuilt its routing process inside Transfinder’s award-winning Routefinder PLUS routing software, cleaned up rider data, and upgraded GPS so routes were no longer guesswork.

He also reorganized leadership needs in the transportation department. Rather than refilling a high-cost director role, Hatton created a transportation manager position with deep system expertise.

“We decided not to replace our director of transportation position,” he said. “We went with a transportation manager and she’s been amazing.”

For Hatton, this wasn’t just about efficiency—it was about accountability to the community.

“We feel this responsibility to live up to the expectations that the community has with a high level of service,” he said. “One of the things that the Board of Education then put together for us was a set of goals that they would like to see implemented. I’m calling it our Path to Progress as we rebuild our district.”

How did Transfinder play a key role in meeting those goals? Continue reading the rest of the story below.

Not Just a Bird’s Eye View but a Windshield View

Hatton doesn’t want just a “bird’s eye view” of transportation but wants to see how things are really working. Last year, he said, “I jumped on a bus on the second to last day of school. It was Miss Tammy’s bus and she was showing me how she used the tablet.”

Hatton said the driver app installed on the tablet combined with the parent app Stopfinder has done wonders for the transportation operation.

“She’s one of those drivers who has incredible relationships with her kids,” Hatton said. “That was the first time I really got to see it and some of the potential that we have behind it.”

Transfinder technology and the support provided became a way to stabilize operations under pressure.

“When we had a really rough start to the year, we had this amazing client success manager who jumped on calls with us at the ready – like daily,” Hatton said. “He showed us little shortcuts and tweaks… and that will solve this issue.”

He said as the district looked route by route, often challenging a driver’s perspective of the best way to drive a route, efficiencies surfaced immediately.

For example, Hatton said, on Day 1 the driver would travel his or her usual route. “And then Day 2 we’d say, let’s run this route exactly the way Transfinder’s mapped it out.” The result?

“It actually saves three minutes here, two minutes there, a minute there,” Hatton said. “And then they (the drivers) start to believe, ‘Wow! This is actually going to be better!’”

Communication also changed for the better. Instead of broad, districtwide alerts, tools now allow precise updates.

“Almost instant communication is expected,” Hatton said. “If we’re not communicating with our families within five to 10 minutes of something happening on that bus… that’s just not acceptable in this day and age.”

Hatton’s approach resonates with other district leaders because it blends realism with vision. He does not promise quick fixes.

“I anticipate efficiencies in our routing,” he said. “I anticipate efficiencies with not having to hire as many drivers because I think we’re going to have fewer bus stops and we’re going to be much more efficient with our routes. … I think we’re going to see savings in the efficiencies of the routing.”

But he also ties technology to human impact.

“The power of what Transfinder can bring allows that driver to focus on the road,” Hatton said. “Take their anxiety and stress down and build those relationships with kids.”

For superintendents and business managers watching state dollars shrink, Hatton’s lesson is clear: leadership is not just about absorbing cuts—it is about using the right tools and people to keep services intact.

“We’re really proud of that,” he said.

In Findlay, funding cuts forced change. Leadership—and smart use of technology—made stability possible.

Hatton’s goal is to restore the service his community received prior to the funding cuts. He is approaching that goal methodically. Certain checkpoints have to be met before making major changes, such as increasing the number of drivers to cover routes.

“We’re just looking forward to maximizing the technology,” he said. Then, referencing the movie The Matrix, he added: “Never send a human to do a machine’s job. But also, never send a machine to do a human’s job. I firmly believe that even though we need to leverage AI and prepare children for their future, the classroom teacher is never going to be replaced and I think should never be replaced. The same with the bus driver. I think that relationship is so important.”

Transfinder technology is at the intersection.

“I think the power of what Transfinder and the resources it can bring to bear allows the driver to focus on the road, take their anxiety and stress down and build those relationships with kids,” Hatton said. “And then in terms of the parents, they feel safer. They can look at their phones and see exactly where the bus is.”

To learn more, visit transfinder.com/solutions, call 800-373-3609 or email solutions@transfinder.com.

Key Takeaways from Findlay’s Experience

• Leverage technology fully before cutting service further. Findlay discovered it had powerful tools in place with Transfinder but wasn’t using them to their potential. Updating maps, data, and routing inside the system created immediate efficiencies when funding was reduced.
• Use disruption as a catalyst to modernize. The loss of state funding and key staff forced the district to abandon paper-based processes and rebuild routing digitally, improving accuracy, visibility, and long-term sustainability.
• Pair software with the right people. Leadership restructured transportation staffing around system expertise, ensuring the technology was supported by someone who could actively manage and optimize it.
• Efficiency protects students and drivers. More precise routing reduced unnecessary stops and confusion, helping drivers focus on safety and relationships with students while maintaining service under tighter budgets.
• Strong vendor partnership matters in crisis. Access to hands-on support and problem-solving from the Transfinder team helped stabilize operations quickly during a difficult transition period.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post Leadership Under Pressure appeared first on School Transportation News.

According to our recent survey, 75% of student transportation teams cite driver shortages are the top operational bottleneck. Budget constraints and rising operational costs weren’t far behind.

This white paper outlines 12 practical, proven ways to improve efficiency, control expenses, strengthen compliance, and protect student riders.

Learn how to stretch your transportation budget with strategies that could pay for themselves in a year.

• Right-size your fleet using actual utilization and ridership data.
• Optimize routes, stops and fuel use to reduce operating costs.
• Cut required vehicle inspection times while catching more defects.
• Reduce idling and emissions for added overhead expense control.
• Manage driving performance without adding administrative work.

Download the complimentary white paper to access all 12 strategies.

Fill out the form below and then check your email for the white paper download link.

The post (Free White Paper) 12 Ways to Do More Without Blowing Your Fleet’s Budget appeared first on School Transportation News.

A webinar sponsored by Zonar saw Katrina Falk, director of transportation routing and training compliance at Madison Consolidated Schools in Indiana, share tools and tips that help her maximize student safety and school bus routing efficiency.

Falk, also a certified pupil transportation specialist through the National Association for Pupil Transportation and frequent speaker at events organized by School Transportation News, Transfinder and Zonar, said Thursday technology provides accountability and efficiency opportunities for managers dealing with ever-rising fuel costs, which have increased to over $5 per gallon for diesel in her area.

When it comes to evaluating planned versus actual routes, she said she uses Zonar maps and reports to carry out route reviews or high-level audits in mid-August and during spring break.

“We do a quick shakedown to make sure everything is going to work properly when school is in session again,” she commented.

She explained that she works with route sheets turned in by drivers, updated student housing or eligibility information, and special education or related accommodations. Her audit keeps safety as the bottom line by confirming safe and appropriate bus stop locations, verifying that students end up where they need to be, and ensuring drivers comply with state and local laws.

She shared the benefits of updated, accurate route sheets, including reduced operational costs, fuel savings, route consolidations or reduction, accurate information on parent apps and therefore happier parents, and improved driver adherence.

Quality data received means quality decisions made, not “garbage in, garbage out,” Falk quipped. She explained that decisions the transportation department makes rely heavily on information flowed in by parents and schools, such as enrollment information and authorized bus stop locations.

She noted that small data entry errors can create large operational and money-wasting problems, such as a bus repeatedly going miles out of the way on a country road to pick up a student who is not there because they moved. Accurate, timely updates about new enrollments, withdrawals, or schedule changes are essential, she said.

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Related: From First Day to Fine-Tuning: Webinar Gives School Bus Routing Tips
Related: Ins, Outs of Routing Software Discussed at STN EXPO Reno
Related: New Technology Provides Data to School Bus Routing
Related: TSD Conference Panel Discusses Routing for Students with Special Needs
Related: (STN Podcast E263) Not an Easy Button: Expert Gives School Bus Routing Technology Tips

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Falk reviewed two scenarios of school bus drivers deciding to deviate from planned routes for seemingly innocuous reasons that created major safety concerns. In one case, a time-saving change canceled planned right-hand curbside stops which forced students to cross an unsafe curved road with a history of speeding and stop-arm violations.

The other scenario was a driver adding an unauthorized shortcut, which backed the bus down obstructed roads and an uncontrolled intersection. A bigger issue was the driver habitually running late on her morning run and attempting to make up time by making these on-the-spot decisions.

“This is an accident waiting to happen,” Falk pointed out.

A third situation involved incorrect geocoded locations keeping students from showing up on the routing software, preventing almost 1,000 students from being routed correctly. Suitably utilizing technology and manually reviewing it to catch glitches prevents issues from snowballing, Falk stated.

Bryant Maxey, product marketing manager for Zonar, reviewed triggers such as opened doors or stop-arm deployments that capture data points managers can later review, comparing where the bus really went to where it was supposed to go.

Alerts can also be captured for illegal passing incidents, but Falk added that proving stop-arm violations requires data showing bus performed the stop procedures correctly.

Falk advised transportation supervisors to regularly check their incoming data and request updated information or suggestions from drivers.

“Your local knowledge cannot be replaced with technology,” she declared.

Leave the office, take the wheel of a bus, or watch your routes in real-time, she encouraged.

“Make deliberate, decisive changes backed by data and your local knowledge,” Falk said. “All of these pieces have to be there for the puzzle to work.”

Concluded Maxey: “At the end of the day, we’re all trying to be the most efficient and optimized we can be.”

Watch the webinar on demand. 

The post “An Accident Waiting to Happen”: Transportation Director Gives Routing Advice appeared first on School Transportation News.

DENVER, Colo. —EverDriven, the nation’s leader in Alternative Student Transportation, today announced the launch of its Consolidated Routing Services, unifying routing across yellow buses, vans, and alternative transportation as a continuously optimizing solution. Designed as a complement to a district’s existing routing strategy, it acts as an accelerant on top of current approaches — pairing advanced route intelligence with deep human expertise to make every route deliver the best outcome

The launch marks a pivotal shift in how districts approach transportation planning. Many districts manage separate, disconnected processes for every mode. This is a fragmented reality that can drain budgets and slow down service. EverDriven’s Consolidated Routing Services replaces that with a unified solution that learns, adapts, and improves in real time — driving measurable cost savings, faster ride times, and district-wide operational performance.

As the pioneer in the industry, EverDriven has spent 20+ years tackling the hardest transportation challenges in K-12 education — from students with disabilities to those experiencing housing instability. Consolidated Routing Services brings that same depth of knowledge to every student a district serves. Working alongside leading AI-enabled technology that layers real-world expertise on top of a district’s current approach — analyzing ridership patterns, modeling route adjustments, and surfacing optimization opportunities before they become challenges, in ways that automation alone cannot deliver.

“Over the past 20 years, we’ve learned a lot and gained deep expertise supporting the students who need it most — and now we’re bringing that same rigor to every student a district serves,” said Mitch Bowling, CEO of EverDriven. “What sets this solution apart is the combination of industry-leading technology and the deep human expertise to act on it. Our Consolidated Routing Services give leaders a reliable way to modernize planning, operate with greater confidence year-round, and ensure every student arrives at school safely and on time.”

Following a thorough evaluation of a district’s routes, EverDriven’s team gets to work delivering measurable results: up to 15% reduction in route costs, shorter ride times for all students, stronger on-time performance, and faster turnaround when daily changes arise. For transportation directors, CFOs, and superintendents, one of the most immediate opportunities lies in identifying vacated and unassigned routes. These hidden costs often compound over time and can go unnoticed without the right level of visibility. Through EverDriven’s ability to optimize routes and improve fleet utilization across the entire operation, districts gain clear insight into these inefficiencies. This creates a straightforward and compelling case for action, especially for districts operating under increasing budget pressure.

“Fragmented routing is one of the most expensive invisible problems in K-12 transportation,” said Greg Jackson, General Manager of School Bus Services at EverDriven. “Most districts are managing separate processes for general education, students with disabilities, and McKinney-Vento students—creating daily inefficiencies that add up fast. By delivering visibility and unifying those workflows, we help teams cut costs, shorten ride times, and deliver more consistent service for the students who depend on it most.”

EverDriven’s Consolidated Routing Services support districts with:

Cost-neutral routing services.
Route-building prior to each semester.
Two weeks of dedicated on-site planning and testing timed with back to school
Ongoing route optimization as student needs change.
Technology-agnostic integration that works alongside your existing routing software.
Comprehensive end-of-year data analysis and performance report.
Districts ready to explore the impact of consolidated routing can learn more at everdriven.com.

About EverDriven:
EverDriven delivers modern student-centered transportation that’s safe, consistent, and built for those who need it most. EverDriven specializes in routing and transporting students across all ranges of needs — from everyday support to the most complex circumstances — including students with disabilities, students experiencing housing instability, and other high-need populations. Serving more than 800 districts across 36 states, the company completed over 2 million trips last year, 99.99% of them accident-free with 100% safety compliance. EverDriven’s deeply human, fully compliant, and AI-powered approach helps districts get students on the road in hours, not days, while maintaining consistent, high-trust rides that complement traditional yellow bus fleets. For more information, visit everdriven.com.

The post EverDriven Launches Consolidated Routing Services Unifying Student Transportation Planning Across Every Mode appeared first on School Transportation News.

Does your team know exactly where each school bus goes every day? The gap between planned routes and real-world activity often reveals inefficiencies, detours, unapproved stop changes, and safety risks that quietly add up over time. Before you know it, operational efficiency and reliability aren’t what they were.

In this webinar, Katrina Falk, who oversees Transportation Routing and Training Compliance at Madison Consolidated Schools, shares how her district used their fleet data and routing software to conduct route audits, comparing planned versus actual performance. Through real-world examples, hear how they turned those insights into measurable improvements to optimize operations, reduce risk, and improve routing accuracy without adding to their workload.

Katrina will also share the route audit process she refined as a director and router, using real scenarios that illustrate how actual versus planned insights helped them address challenges nearly every operation faces: ongoing driver shortages, budget constraints, administrative demands to streamline, and the need for greater fleet visibility. You’ll walk away with a practical framework for conducting route audits, as well as insights into how real-world fleet visibility supports accurate routing, reduced risk, and operational accountability.

Learn how fleet data can reveal efficiencies, improve safety, and support more effective decision-making. Bring your questions and share your experiences during an interactive conversation about improving routing processes districtwide.

Brought to you by Zonar

REGISTER BELOW:

 

Presenters:

Katrina Falk
Transportation Routing and Training Compliance
Madison Consolidated Schools

Katrina has worked within the Pupil Transportation Industry for 25 years, having started as a School Bus Driver at 18-years-old. As a previous Zonar Gold All Star Award Winner, she has a keen interest in Routing, Fleet Management, Fleet Optimization, and Telematics.

She was previously Director of Transportation for Fayette County Schools (IN) and Shelby Eastern Schools (IN) and is now fulfilling a newly-created role at Madison Consolidated Schools (IN) that concentrates solely on Routing and Training Compliance.

She has professional certifications as a Certified Pupil Transportation Specialist, Certified Supervisor of Pupil Transportation, and Transfinder Routefinder Pro and PLUS Certification.

Bryant Maxey
Product Marketing Manager
Zonar

Bryant Maxey has been with the Zonar team for over 9 years and currently serves as the Product Marketing Manager, where he currently leads various go-to-market strategies and product launches at Zonar. Bryant started his career in the customer support department, where he was the Tier III escalation for Zonar’s tablet solutions. He has also performed many onsite and virtual training courses to Zonar’s customer base.

The post (Free Webinar) Route Reality Check: Turning Planned into Actual Efficiencies appeared first on School Transportation News.

When school districts talk about closing buildings, redistricting and changing routes, transportation is often expected to “just make it work.” For Clara Bisaillon, transportation supervisor at Scotia Glenville CSD in upstate New York, that was no longer acceptable without better tools in place.

“There’s a difference between want and need,” Clara said. “And getting everybody else to understand that… those tablets, the Wayfinder tablets, are really a need.”

Her urgency came from what she sees coming next year: school closures, major route changes, and drivers being sent into unfamiliar territory.

“If I don’t get them up and running and make sure that we have our system set, we’re in the water next year when we make those changes of closing an elementary school and throwing my drivers into areas they’ve not been,” she said. “They don’t know those kiddos yet, they don’t know those areas.”

For Clara, this isn’t about technology for technology’s sake. It’s about protecting her people. “The one thing I want to do is give my staff tools to make sure that those challenges are minimized as much as possible,” she said.

She knows how close many drivers already are to the breaking point. “We ask a lot of our drivers,” Clara explained. “We’re adding extra routes to cover for their co-workers… and just people who are frustrated with student behavior. Those are the things that really tip the scale for those drivers to say this isn’t worth it anymore.”

That’s why she changed her message to district leadership. This was no longer a “nice to have.”

“It’s the only tool that I can offer my staff to kind of make them… feel like it’s going to be OK,” she said. “We’re going to be in uncertain environments and uncertain times with uncertain kids, but these are the tools that I’m going to provide you.”

The start of a new year always come with some jitters, she said. “We’re going to minimize that with these tablets.”

What finally sealed the decision was data. After testing Wayfinder for two weeks, Clara saw its impact. “The stats that get provided, the ridership, the times, the updating, the stops, the drivers being able to give me feedback on the routes—what was working, what wasn’t working—that two-week time frame gave me so much fighting power,” she said. “That really sealed the deal.”

For transportation leaders waiting on the sidelines, Clara had a warning: delays may cost more than time. With chip shortages and districts adopting tablets at once, supply is tightening. If people hold on their decision and wait on their decisions, they might find themselves not being able to get up and running, she said.

And the mindset has shifted across the industry. “A lot of us are saying now that it’s not a luxury, it’s a necessity,” Clara said. “This has definitely shifted in our mindset.”

Ultimately, her argument came back to value—of the drivers and the operation. “It’s an extra tool not only for your driver for working, but you want them to feel valued,” she said. “It’s going to make my drivers know that they are valued even more.”

For school transportation leaders facing route upheaval, staffing shortages and rising scrutiny, Clara’s message is clear: waiting carries its own risk. “You gotta fight for every little tool that you give,” she said. “You gotta be willing to fight for them.”

To learn more about how Transfinder technology can help your operation navigating challenges, email solutions@transfinder.com, visit transfinder.com/solutions or call 800-373-3609.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post “It’s Not a Luxury Anymore—It’s a Necessity.” appeared first on School Transportation News.

EverDriven is expanding its support for school districts with the launch of a new school bus routing consulting service designed to improve efficiency, reduce costs and ease staff burnout without requiring a change to existing software platforms.

The new offering, currently in early development and pilot planning stages, will focus on providing expert routing support for districts nationwide. Rather than introducing proprietary school bus routing software, EverDriven will work within the systems districts already use.

“We’re not forcing districts into new platforms,” explained Greg Jackson, who was recently hired as general manager of EverDriven’s new school bus services division. “We’re coming in vendor agnostic, preserving their workflows and institutional knowledge and helping them operate more efficiently.”

The service will combine remote routing work with periodic on-site visits to build relationships with transportation directors, office staff and drivers. Jackson emphasized that maintaining a human connection is critical to long-term success.

“We’re going to come into your community, sit down with your team and work alongside you,” said Jackson, who was the 2019 STN Transportation Director of the Year for his work at JeffCo Public Schools in Colorado.

EverDriven’s Routing Process

 

Greg Jackson, the general manager of EverDriven’s new school bus services division, explained that the company organizes its services into two distinct areas: Alternative student transportation, which provides individualized transportation for students with unique learning needs or housing instability, and consolidated routing services, which integrate school buses, vans and alternative transportation into a unified strategy. Each service has specialized teams and processes due to their differing operational requirements.

 

While school bus routing focuses on large-scale, fixed-route planning aligned with schedules, capacity, geographic boundaries, vehicle type and ride-time standards, alternative transportation requires a more individualized and dynamic approach. Drawing on over 20 years of experience and leadership from former transportation directors, EverDriven delivers efficient, safe, and optimized routing designed to reduce costs, improve on-time performance, shorten ride times, and quickly adapt to daily changes, Jackson said.

 

Routing oversight is collaborative. School districts typically provide student data, service requirements, and guidelines, while EverDriven develops routes within those parameters. Districts maintain full visibility into route plans and performance and may choose to be highly involved in route design or rely on EverDriven to lead, depending on their preference. Routing is an ongoing partnership, with school districts regularly providing feedback and updates to ensure routes remain safe, practical and aligned with district goals.

 

“We view routing as a partnership built on shared goals and well defined roles and responsibilities,” Jackson said. “District teams bring critical local knowledge about communities, schools and student needs. Our routing specialists bring experience, deep technical abilities, and process consistency. Together, this collaboration ensures routes remain practical, safe, and aligned with district goals throughout the school year.”

 

EverDriven takes a technology-agnostic approach, working within a school district’s existing routing systems rather than requiring proprietary software. Integration focuses on secure data sharing, validation, and structured reporting, allowing districts to retain ownership of their systems while benefiting from EverDriven’s routing expertise.

 

Read more about partnering with vendors and the importance of collaboration in the March issue of School Transportation News

EverDriven said assigned school bus routing specialists will collaborate closely with school district leaders and IT departments to establish data-sharing protocols, validate student information and normalize routing data before making adjustments. Data points include enrollment, home addresses, bell schedules, eligibility requirements and accommodations for students with disabilities or those eligible under the McKinney-Vento Homeless Assistance Act.

EverDriven Focuses on Efficiency, Budget Relief

The consulting model is designed to help districts address rising transportation costs and driver shortages. By taking a deep dive into existing routes, EverDriven said it aims to identify opportunities to consolidate routes, reduce overtime and improve vehicle utilization.

Jackson noted that many school districts struggle with overtime budgets and staffing challenges, especially when routing staff are also required to drive routes. By shifting routing responsibilities to a dedicated external specialist, he said, districts can reduce burnout and allow in-house teams to focus on daily operations and safety oversight.

“[School] boards are asking why costs keep rising,” Jackson explained. “If we can help combine routes, reduce overtime and improve efficiency, the service pays for itself.”

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Related: Ins, Outs of Routing Software Discussed at STN EXPO Reno
Related: School Districts Use Data, Routing For Medicaid Reimbursements

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The new school bus routing consulting arm will operate separately from EverDriven’s existing alternative transportation division. While there may be collaboration between divisions, school bus routing consulting is positioned as a standalone support function.

School districts will not need to be EverDriven alternative transportation customers to access the new routing consulting service.

“This is about helping districts be more efficient,” Jackson said, adding that EverDriven plans to launch pilot programs in select markets to refine the service before a broader rollout.

Feedback from participating districts and the company’s customer advisory board will shape final implementation, he added.

“We’re in the beginning phases,” Jackson said, noting that details on pilot opportunities are expected in the coming months. “But the focus is student first. And now, student first with district support.”

The post EverDriven Launches Vendor-Agnostic Routing Consulting Service for School Districts appeared first on School Transportation News.

Learn more about the teamwork needed to keep operations running smoothly at student transportation operations. Cover stars from Loudoun County in Virginia highlight the importance of working together and with their routing software provider. Also read articles on the benefits of school bus LED lighting, beyond safety considerations, how districts are choosing the best fuel options for them, the usage of parent apps and how RFP’s and pilot programs can help districts find the best transportation technology solutions.

Find the full STN EXPO East preview for the upcoming conference in Charlotte-Concord, North Carolina.

Read the full March 2026 issue.

Cover Story

Hand-in-Hand
Communication between vendor partners and customers is the key to developing successful, safe routes for students.

Features

The One & Only
School districts and companies are realizing the maintenance and time savings of LEDs, despite the higher upfront cost compared to incandescent lighting.

More Than Fuel Costs
Among the various options available, districts are leaning into the fuel that makes the most sense for their local operations.

Special Reports

Where is the Bus?
School districts report that using parent apps have helped streamline their operations, and software providers are seeing increased community usage.

More Than a Letter Game
Pilot programs are vital to the RFP process by helping school districts confirm if a chosen solution does what is promised.

STN EXPO East Preview
Prepare for the content, community and commerce waiting this month in Charlotte/Concord, North Carolina.

Feedback
Online
Ad Index

Editor’s Take by Ryan Gray
The Security of Consistency

Thought Leader by Jim Harris
The Intersection of Autonomous Vehicles and School Buses

Publisher’s Corner by Tony Corpin
Ignite Your Leadership

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