While attending the STN EXPO East conference in March, School Transportation News connected with the Charlotte-Mecklenburg Schools student transportation professionals in North Carolina. One of these individuals is Monique Jackson, an education veteran who recently wrote a children’s book focused on school bus safety.

Jackson is an area manager for Charlotte-Mecklenburg, the second largest school district in the state. One of 14 area managers, Jackson oversees services for over 5,000 families across 12 different schools. Jackson recalled her time as president of her senior class in high school, where in the yearbook she had said that she would like to be a kindergarten teacher. Little did she know, that would only be the start of her over 25-year career working with students.

Her educational career began at Crispus Attucks Children’s Center, a non-profit childcare center in Roxbury, Massachusetts as a preschool teacher. Jackson transitioned from early childhood care to a program director in Boston that led to her education advocacy work with a group that she described as a “inner city network of childcare provider professionals.”

She later became the president of this group, serving for three years. Her job included working on legislative bills to provide quality and affordable child-care for all the children in the community. She also led the Dorchester Neighborhood Cluster, an organization that utilized funding from the state’s Department of Education for parent advocacy, continuing education for educators, training and workforce development.

Additionally, she was the director of court child-care, where she helped to provide a safe and therapeutic environment for children whose parents were in the courtroom, so they would not be exposed to all the things being discussed in courts.

“I’ve been around for quite some time in terms of the education field,” said Jackson. “I have worked in diverse programs, that are traditional and nontraditional.”

After moving to North Carolina in 2004, Jackson continued her educational journey in after-school care programs and later as a teacher for another five years before entering the world of student transportation.

As a young child, Jackson shared that her mother would walk her to school. However, she rode the school bus for one year during middle school.

“One of the things that we were dealing with at the time, which is really sad, was some issues around racism, because they integrated the schools, and we were basically bused into areas [where] people that look like me did not live,” she recounted.

She described a traumatic incident when someone outside the bus threw a glass soda bottle that struck her black school bus driver in the face.

“I have never forgotten that as a child on the bus and seeing that happen,” she said, adding she believes that everything happens for a reason and there was a silver lining to witnessing the shocking event.

“I think for me, it helped me to realize I still want to work in education and work with children and families. However, it made me realize the importance of cultivating and fostering an environment that is inclusive and inviting for all, and then, of course, focusing on the component of safety as a core value,” she said.

This sentiment is highlighted in Jackson’s first children’s book, “Mommy, Why is Everyone So Mad?” Published in 2020, Jackson shared the book unfolds the feelings surrounding the lack of acceptance that many people face in today’s world and, despite that, how we can all model respect and kindness in our interactions.

“You know, children have a squabble in the sandbox. They go back to being friends again. They forgive each other. They give second chances,” said Jackson. “And sometimes as adults, we lose that softness and that ability to be forgiving and to realize that guess what, we’re human beings. We’re not perfect, we’re going to make mistakes, you know, different things are going to happen. But we have to remember that it’s all about building community and supporting each other.

“We need to breathe,” she continued. “Recognize our humanity. That’s the piece that’s missing. Because when you look at humanity, it doesn’t matter about color, race, politics, religion, socioeconomic background. It matters about people, and what people need to thrive and grow and be successful and happy in our lives.”

Before joining student transportation, Jackson went back to graduate school to obtain a master’s degree in school administration with the goal of becoming a principal. She expressed that she was looking for something different, and a friend recommended that she apply for an open position of transportation manager for the Hopewell area. She was hired and she has stayed in the transportation arena since 2018.

Jackson channeled her love of storytelling, education and safety into her latest children’s book, “Gus the Talking Safety Bus.” The two characters are based on her own twin granddaughters, Ava and Libby, who know all about Gus, a robot used by CMS to train students in kindergarten and first grade about school bus safety.

Jackson said Gus served as her inspiration to use a familiar face to teach children about the importance of safety in the Danger Zone at bus stops and onboard the bus.

She explained that it’s important for students to know what is expected of them from a safety perspective before they get on the school bus. She outlines five safety basics in her book, which she hopes is used as a teaching tool. Her advice is to confirm the expectations, restate them to students, and develop a routine so that they know exactly what to do. This ranges from waiting until the bus has come to a complete stop to how to sit securely in the school bus seats.

Of course, school bus safety doesn’t rely simply on the students but also the school bus drivers. Jackson said she considers her drivers to be “rockstars.”

“Drivers do a lot behind the wheel and then also keep those students safe every day. This is a tough job, and I tell people the same way teachers have a tough job, school bus drivers do too,” she said. “Who knows what it’s like to get behind the wheel of a one-ton machine, and you have precious cargo on board? They don’t realize the things that drivers face and what they run into every day in order to keep those children safe and to get them to school and get them back home every day.”

She said she tries to provide a strong safety foundation by encouraging her drivers to keep in mind that it takes 21 days to form a habit. She encourages them to start the new school year by reinforcing safety rules consistently with the students and modeling them. This sets the tone for the year and can be adjusted to developmental age with each route.

Jackson said she makes sure to let her drivers know that they are fully supported by her, which means following up on behavioral incidents that may require action from school administration. She said she makes sure to follow due process, which includes reporting incidents as referrals to lead drivers and forwarding to school administration. If a resolution isn’t reached, she said she can pull evidence of past referrals as well as videos of the infractions to ensure that the driver is best equipped to handle the school bus and students safely.

As she shared on Episode 254 of the School Transportation Nation podcast, Jackson said she supports a multi-prong approach to school bus and Danger Zone safety, an effort that includes transportation leadership, the drivers, the students and their families and educational material.

Jackson’s passion for educational access and transportation safety is evident to anyone who interacts with her. “I love children and families, and I think that it’s important that all children have access to a quality education, whether it’s before school, after school, of course for our daily school routines as well,” she said.

To add to her ever-growing list of accomplishments, Jackson is also the founder of Kingdom at Work, an online faith platform that she created during the COVID-19 pandemic to provide support for people struggling during a time of isolation. She said of transportation “when there’s a crisis, we transform,” and that the group assisted in transporting educational materials, devices and meals to students.

Jackson said she is excited to continue her journey as an author and has plans for future writing projects. Her books are available on Amazon, Barnes and Noble and directly from her website.

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Related: School Bus Driver Creates Children’s Book to Promote School Bus Safety
Related: Charlotte-Mecklenburg’s New Transportation Leader Came Through the Ranks
Related: WATCH: Women in Transportation at STN EXPO East

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Every Day In K-12 Transportation is an Adventure!
Tyler Technologies

Tyler Technology’s interactive session provided attendees with a peek into a day at a school district using its Total Tyler integrated suite of offerings. Weston Bartlett, manager of the Tyler account executive team; Crystal Duchane, account representative and supervisor; and Jason Riley, chief accounting officer, played school office staff, including: the transportation director, mechanic, a school bus driver and a student. 

They showed how a science teacher, for example, can log into the system and request a field trip. The transportation director receives a link in his email which brings him into the software to approve the request and schedule it out to a driver, which the driver sees on their tablet. The software provides notification of any conflict, such as if the driver has an afternoon route.

The demo showed how the driver can complete his or her pre-trip inspection with the tablet, which recognizes if an inspection failed and a new bus is needed. For example, if there’s a broken headlight, the driver can take a picture on the inspection tablet.

Once the maintenance manager receives the notification that the headlight is broken, panelists illustrated how they can log into the fleet-specific dashboard to see the new work order, including notes and photos and can assign it to a technician.

Dispatchers have a specific portal through which they can utilize routing parameters and the fleet schedule to make changes, which are sent to driver tablets. Panelists showed that notifying parents with cellphone push notifications can be done directly from the system as well.

The demonstration included RFID cards for students, which are scanned upon boarding a bus. If a student scans onto the wrong bus, the driver tablet receives a notification and it shows which is the correct bus. School administrators can also go in and find student rider information if they need it for parents.

The presenters shared that software builds an optimized route based on district parameters, which can easily be updated yearly. Any rerouting needed after missed turns happens automatically, with the system not finding the quickest way, but the safest route. They explained that drivers can create a bus route on the fly with a random group of students, based on who is scanned on the bus.

Tyler representatives confirmed that cybersecurity and student registration systems are available through Tyler. They advised that the integrated pieces of the platform may be purchased at one time or in pieces over time as the district sees fit.

Mitigating Risk on the Road: Proactive Fleet & Student Safety Management
Zonar

Zonar’s session first centered on its Fault IQ product, a diagnostic software for predicting school bus faults before they happen and grabs data throughout a mixed fleet regardless of the OEM. Matt Dickey, Zonar’s vice president of regional sales, was joined by Bryant Maxey, senior product marketing specialist and Sales Engineer Erick Cole. They explained that they’ve seen a 25 percent reduction in maintenance costs, a 20-50 percent reduction in downtime and a 10-20 percent increase in vehicle lifespan.

They advised installing a dual facing Zonar camera in a school bus during the first 30 days of a driver’s employment to monitor behavior and help determine if the driver will work out. It also serves as a coaching and training tool since transportation leaders can view recommended videos based on severity, analyze driver scorecards and trends and exonerate drivers

Transportation staff can receive real time safety alert notifications, access video evidence in minutes, customize the video resolution and download format, view incidents on a map of the route and leverage the RideView companion app for video management.

Upcoming features discussed included backup cameras with a full 360-degree experience and AI accident recreation reports which can read video of an incident, detect the key points and explain what happened.

Best Practices with Student Ridership
Transfinder

Terrell Doolen, professional services manager for Transfinder, and Zachary Moren, manager of enablement and engineering, reviewed why tracking student ridership in real-time is important to today’s parents, how to collect ridership data through scanning students on the bus through RFID cards or manual driver input and what to do with the data once it is captured.

Notifications can be sent to just the parents who have children on a specific bus. Data can also be added on special needs or other pertinent information drivers should know.

They added that the benefits of collecting and having this data readily available include bus breakdown tracking, vehicle utilization optimization and route consolidation due to driver shortages.

They advised tracking registered riders against actual ridership to produce custom reports based on district needs as well as trip efficiency reports for better routing, enabling districts to take action based on real-time data. Dashboards can be created or reports run automatically.

Doolen and Moren explained that Transfinder staff will visit districts to conduct train the trainer events consisting of teaching the drivers about the technology. Instead of having to wait till the end of the school year to make changes, they said transportation staff could make them during the year and send out notifications to parents to let them know right away.

Some attendees said they were looking to add this technology soon and panelists advised getting complete data sets, noting that full participation from all departments was needed for a successful integration.

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Related: (STN Podcast E252) Onsite at STN EXPO East in Charlotte: School Bus Technology Interviews
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Related: Gallery: Ride & Drive Caps Day of Technology Demos, Green Energy Panels
Related: Gallery: Second Day of STN EXPO East Green Bus, Technology Sessions
Related: STN’s 2021 School Bus Technology Super Users

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Bus Technology Summit Lab & Demo
Geotab

Business Development Manager Craig Berndt focused on how the Geotab system can utilize data for better school bus driver monitoring and training. He added that while it can consolidate multiple different camera systems and provide video review for incidents no matter the camera vendor, it can also use data like speed, stops and following distance. The Collision Reconstruction feature, Safety Center and Risk Analytics give drivers safety scores and assess the likelihood of getting into an accident, using AI to contextualize the driving habits and lower the risk of collision.

During the hands-on demo, attendees logged into the Geotab website and app to see how trip data was recorded. They saw examples of customizable rules and alerts regarding harsh braking, speeding, hard turns and more. The system can recognize if the vehicle stops for longer than 200 seconds, if the ignition is turned on and off too many times, if a driver is idling in a specific area, if the door is opened while the bus was moving, and more.

The GoTalk device can beep at drivers to alert them to rules being broken, and automated email alerts can be sent to transportation leadership for specific incidents or drivers.

Other utilizations include giving context to maintenance info and data sharing with contractors through one database with a telematic data feed.

AI-Powered Safety: A Hands-On Experience with First Alt & Samsara
First Student

Gregg Prettyman, who was named by STN Publisher Tony Corpin “the Godfather of alternative transportation,” was with transportation network company ALC Schools for 11 years and now serves as vice president of FirstAlt by student transportation contractor First Student.

He noted that the cars and vans used for this variation of student transportation are starting to have the same onboard cameras as school buses, which is a big improvement on visibility for transportation staff.

Alan Geygan, senior strategic customer success manager, explained that Samsara is a global camera company with a single platform for operations data, which Prettyman confirmed FirstAlt can now tap into when placing the cameras on school buses. Transportation staff can toggle bus route, construction or weather map overlays to give parents information about late rides.

Geygan and Prettyman explained that the video is live and sections can be quickly downloaded, blurred, password-protected, or shared via web link, for example to law enforcement.

Notably, AI-enabled software is used to capture real-time safety alerts triggered by G-force changes like a potential or actual crash, as well as poor driver behavior like drowsy or distracted driving, which are immediately sent to relevant staff. Driver behavior coaching applications are included as the system gives audible alerts like “put down phone,” “take a break,” or “increase following [distance].” Geygan responded to an attendee question on a bus being driven by multiple drivers in a day, that there are several ways to determine which driver is at fault based on a badge scan or AI facial recognition.

Transportation staff can determine the strictness levels and set custom parameters for alerts so notifications don’t overwhelm them, Geygan confirmed. Smoking, food and drink usage recognition is in development, he added. Software updates with updated AI technology are pushed over the cloud and many integrations are available via API.

Bus Technology Summit Lab & Demo
Edulog

Jason Corbally, Edulog president and COO,emphasized the importance of product interconnectivity so routers can build routes taking into consideration attendance, walk or hazard boundaries by school, grade or program as well as so parents know their child’s bus information even if there is a vehicle substitution. He recounted an instance where a district’s 29 special needs routes were speedily rerouted based on vehicle capacity, wheelchair bays and bus depot location.

Director of Transportation Jeremy Stowe recounted how Buncombe County School in North Carolina modernized its old school bus garage with GPS, Samsung tablets, electronic route sheets, and digital time and attendance recording. He added that a parent app implementation was a life saver after Hurricane Helene.

“We had to pivot and change daily,” he said. “[The Department of Transportation] would be reopening roads faster than I could route.”

Industry veteran and consultant Derek Graham added that parents don’t like when the bus is late. “But they really don’t like not knowing the bus will be late,” he said.

Arthur Whittaker, director of transportation for Cabarrus County Schools in South Carolina, underscored the importance of community education when new tech comes to school buses and talked through potential pitfalls.

“Some parents were watching the whole route and critiquing where the bus was going. Part of the confusion was that there were three tiers, so parents would see their student’s bus running the first tier and be confused,” he said. “[Some] parents are using the app to send the kids out at the very last second but due to cellphone lag or bad signal it might lead to them not paying attention to when the bus is actually there.”

Corbally noted some districts use the parent app as a messaging system without connecting to the routing system.

Revolutionizing Student Transportation: How AI is Driving Efficiency and Addressing Budget Challenges for School Districts
HopSkipDrive

Strategic Account Executive Chris Wickman said that creativity and innovation is needed with many school bus drivers calling out or retiring, resulting in 60 percent of surveyed districts reducing school bus service. He urged listeners to not fear or avoid AI but leverage it as a tool.

Dustin Kress, software and advisory director, pointed out that HopSkipDrive’s RouteWise AI is not a replacement to a district’s current routing system but a partner that helps districts relieve burdens on staff and do what’s best for students. Using it, Colorado Springs District 11 reduced bus routes, increased wages and increased on-tine rates.

Gregory Dutton, transportation analyst for HopSkipDrive and former transportation director, noted that RouteWise AI can complete billions of calculations in an hour while considering bell times, driver constraints, students with special needs, maximum commute times and the other myriad aspects that student transporters might have to manually work in. Human expertise is still needed to analyze and confirm everything, he assured.

The presenters handed out routing scenario worksheets and attendees worked out potential schedules, identifying challenges like obtainable tiers, driver availability, teachers’ unions, community desires, and sunrise and sunset conditions. Given the problem, RouteWise AI suggested 13 schedules and brought the number of buses needed from 70 to 48. Transportation can also create models and easily share data from this application, such as cost per student rider, with district administration and other stakeholders, Kress said.

Take Action Now: How First Light’s Illuminated Solutions Are Saving Lives
First Light

First Light Sales Manager Stephen Climer and Regional Account Executive Graham Matthews shared that their technology is the most visible stop arm in the industry today, observable from over 1,000 feet away. They said the signs will not lose their yellow color for 14.5 years and come in a floating padding frame for extra durability on rough roads.

Air or electric options are available with five-year, full replacement warranties, sold through traditional dealer networks regardless of bus OEM. As recently announced, IC buses will offer the illuminated stop arms standard on CE Series buses, with electric currently in effect and equipped diesel buses coming around August 1.

Addressing light failure, the panelists said that their stop arms and school bus signs contain over 450 LED lights each with heat compressed over them.

“If you look at your product, you can’t count LED bulbs because they’re hitting fibrotic mesh and it’s dispensing the light evenly. So, if the light goes out, you would have to lose over half of the bulbs to notice a slight difference,” Climer explained.

The panelists predicted about four and a half years before the internal LED lights start to dim or go out and if a couple did, no one would notice.

To retrofit, the school bus signs take about an hour and half. Stop arms are plug and play, coming in at 15-minute installation time.

Attendees were engaged, with about one-third of the room indicating they have at least one First Light product installed on their buses.

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Related: WATCH: School Bus Safety Systems Demonstrated Live at Bus Tech Summit
Related: Bus Technology Summit Session Advocates for Integrated Tech Platform
Related: Eclipse to Have Little if Any Impact on School Bus Technology

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Empowering Schools Across the US
Samsara

Mackenzie Krebs, senior public sector account executive and team lead, shared that Samsara provides foundational, integrable technology that drives real-time visibility, operational safety, immediate incident response, accessible and actionable data, and fuel efficiency.

Dash cameras have panic buttons that allow districts to view the footage immediately and Satellite View includes real time location and ETA, vehicle tracking, parent portal integrations, and asset tracking. The ability to remotely pull audio in addition to video will be added next year, he confirmed.

Idling summaries illuminating fuel waste district and tracking planned versus actual route stops help improve efficiency.

He shared facets that can be used for proactive response and training, like AI based incident detection, existing camera investments, driver safety scores and automated coaching workflows. Investigative data like speeding, phone usage and seatbelt usage can be used in place of cameras so there are no SD cards or hard drives.

Krebs revealed that Canyons School District in Utah reduced incidents by 50 percent with proactive coaching and spent 75 percent less time pulling camera footage for review. It also saved $80,000 in insurance claim payouts.

He closed with Samsara’s free trial offer, since purchasing school bus technology is a five- to 10-year commitment. “We want to make sure it’s going to work for you,” he assured.

Next-Gen School Bus Safety: Tech Innovations and Cloud Solutions for a Safer Ride
Safe Fleet

Mike Hagan, president of Safe Fleet/Seon Digital Solutions Group; Chris Dutton, director of product development; Chris Fox, senior product manager of visibility solutions; and Julian Jimenez, senior product manager of violation detection and enforcement solutions, led an informative session on their Predictive Stop Arm, which utilizes radars, sensors, AI and predictive algorithms to actively notify students of imminent illegal passing danger with an audible warning.

They explained how the Stop Arm Violation Enforcement System (SAVES) issues a citation so motorists won’t repeat the offense. Video capture activates automatically when the stop arm is deployed, autonomously identifies a violating vehicle’s license plate and sends evidence to the Safe Fleet Cloud for review and enforcement. Districts can set what kind of evidence is needed and what triggers a report. Cameras show the right side of the bus too even when a left side incident is taking place because people contest tickets saying that there weren’t kids exiting the bus.

A law enforcement official does not have to witness the incident or make a report, and drivers are not distracted from students by having to activate anything manually. Presenters discussed the importance of Compelling Evidence that is handled correctly and will hold up in a court of law.

Panelists demonstrated during the demo how, during research to make the stop arm more visible, a black background with flashing red lights was found to be most effective. They promoted the security benefits of cloud data management, which also allows supervisors to gather insights about fleet operations.

Connected, Protected, Perfected: Transportant’s Evolution of Bus Safety
Transportant

National Sales Executive Paul Gandrud and Vice President of Sales Jeff Shackelford shared that technology could improve driver stress levels compared to having to follow a paper route, not knowing the names of students on their routes, and receiving no support in resolving student behavior issues.

School bus drivers are able to see names and pictures of every student assigned to each stop, which also fosters relationships between drivers and students. Students can scan on and off a bus with an RFID card or a driver can check in each student on their tablet.

Robyn Pickard, transportation director for West Des Moines Community Schools in Iowa, explained how the software assists in parent communications. Real time student rosters on the Director Dashboard let office staff quickly inform parents of a student’s location in case of emergency. Staff can use the Bus Compass App to answer common questions about student locations as well as to send out messages to the whole school or just to the families of the students that are on a particular bus.

Gandrud and Shackelford explained how the Live Video System allows a driver to hit the incident button which sends a link to the Director Dashboard, where supervisors can see and hear both live and recent video, then take action to resolve or response.

These technologies are still subject to state laws. One attendee in West Virginia said parents didn’t want students’ faces on the RFID cards and another stated that in Illinois it’s illegal to gather biometric information on students.

Panelists explained that Transportant doesn’t have routing but can partner with any other routing software and is the only company that is a fully integrated cloud-based solution.

The post Roundup: Bus Technology Summit at STN EXPO Charlotte 2025 appeared first on School Transportation News.

It’s common for technology inside the school bus to talk to one another —  especially when it’s provided by the same vendor. If school buses aren’t already connected, it’s surely a priority for most school districts.

But what if there’s more to the connected technology conversation? A general session at STN EXPO East on March 24 says there is. “School Bus V2X & Transit Planning” by Bob Riebe, the vice president of transit for Applied Information, Inc., discussed a new layer of connected technologies. Technology is connected not just to the vehicle but the surrounding community in the form of stop lights, infrastructure and other vehicles on the road.

Riebe explained that Applied Information’s Glance Transit Signal Priority system combines hardware and software into a solution that gets transit buses where they need to be — on time. School buses can be equipped with this technology, too, which ensures transportation operations are never losing communication with the bus. Applied Information’s Connected School Bus System has already been piloted on Georgia’s Fulton County Schools buses with partners Audi, Blue Bird, and Temple, Inc.

Cellular Vehicle to Everything or C-V2X technologies communicate with motorists driving in school zones. Riebe explained that distraction is at an all-time high and the technology tells motorists if they’re speeding and provides advanced warning that a school bus stop is approaching, right on their dash. (Currently, the technology is only available for a select few vehicle manufacturers, but the TravelSafely app leverages Smart City technology and alerts motorists of upcoming red lights, emergency vehicles approaching, as well as school zones.)

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Related: School Bus Safety Technology Showcased on NBC Today Show
Related: Audi Connected Vehicle Deployment to Boost School School Bus, Zone Safety
Related: Bus Technology Summit Session Advocates for Integrated Tech Platform
Related: Zonar CEO Kriete Reminds Student Transporters of the Business They’re In
Related: NYC ‘School Bus of the Future’ Focuses on Increased Pedestrian Safety

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Additionally, the technology can communicate with stop lights using routing information, as well as speed, time, location and stop information, on when the school bus is supposed to arrive at the stop. The technology is able to communicate with the stop lights, which turns the signal yellow then red for perpendicular traffic and the light green for the approaching school bus. This is beneficial if a school bus is running late. The school bus driver would only experience green lights along their route.

Riebe added this also decreases the amount of time school buses are idling at red lights and reduces fuel consumption and the number of emissions being admitted into the air. These can result in improved on-time performance, additional cost-savings, and increased school zone safety.

The system monitors real-time traffic and knows exactly where the school buses are located and when they would arrive at the stop light. If two school buses approach an intersection and are traveling perpendicular to each other, Riebe said the vehicle green light priority is on a first come, first serve basis. He added that the technology also provides 16 levels of priority, and different school buses could be set at a higher priority than others.

Riebe noted to integrate such a system into cities takes working with officials to allow devices be placed in the stop lights. If interested, he advised to start meetings with the local transit authority and speak with school bus OEMs to learn if they would put transponders on every school bus.

He noted the use case makes the most sense for bigger cities because there is more routes and traffic congestion. Riebe added that the Federal Communications Commission approved the technology to move forward and its use is growing throughout cities and districts.

The post C-V2X Technology Hold Promise of School Bus Time, Cost Savings appeared first on School Transportation News.