When East Aurora School District 131 faced growing transportation challenges, the district turned to an unexpected solution. By partnering with First Student’s First Alt^®, East Aurora transitioned away from using taxis and cabs and implemented a safer, more reliable alternative for students who need it most.

In this webinar, you’ll hear directly from Gladys De Lucio, Director of Transportation at East Aurora, and Leon Fornelli, AGM at First Alt, as they share how the district:

• Built on its existing partnership with First Student to expand into alternative transportation.
• Leveraged FirstView^® and Samsara technology to improve visibility, tracking, and communication for schools and families.
• Met the needs of one of Illinois’ largest Spanish-speaking communities with bilingual dispatchers who provide trusted communication with parents in their native language.

Join us to discover how East Aurora created a student-first transportation model that improved efficiency, strengthened family trust, and set a new standard for safe, consistent rides.

Brought to you by First Student

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Presenters:

Gladys De Lucio
Director of Transportation
East Aurora School District 131

Gladys De Lucio is the Director of Transportation for East Aurora School District 131, one of Illinois’ largest Spanish-speaking districts. With 21 years of experience in school transportation, she oversees daily operations with a strong focus on safety, bus stop planning, and community engagement. De Lucio leads both traditional bus services and alternative transportation programs, working closely with bilingual dispatch teams to support non-English-speaking families. Her deep commitment to equitable access ensures that every student has reliable transit to and from school. She holds a degree from Robert Morris University–Illinois.

Leon Fornelli
Area General Manager of Alternative Transportation
First Alt^®

Leon Fornelli, MBA, is the Area General Manager of Alternative Transportation at First Alt^®, where he leads inclusive student transportation programs across nine states. A seasoned leader in education logistics, Fornelli develops and scales operations from the ground up, always with safety, equity, and innovation in mind. He’s deeply committed to increasing access, amplifying parent and community engagement, and building systems that meet diverse student needs, including non-traditional routes and support. Fornelli also champions technology integration and workforce development in transportation services.

Gregg Prettyman
Vice President
First Alt^®

As Vice President of First Alt^®, Gregg Prettyman brings more than 13 years of leadership in alternative student transportation and is recognized as one of the original architects of the alternative transportation model. Before joining First Student, Prettyman served as Chief Operating Officer at ALC Schools, where he supported over 400 district contracts across 20 states, and oversaw more than 10,000 student trips each day. Today, he leads a team with over 50 years of combined experience, all focused on helping districts deliver safe, reliable, and cost-effective transportation for students with unique needs.

The post (Free Webinar) From Taxis to Trusted Rides: East Aurora’s Student Transportation Transformation appeared first on School Transportation News.

A Kansas transportation director and two behavioral experts discussed how collaborative, personalized solutions help reduce behavior incidents and support students on the school bus while empowering drivers and monitors.

“My favorite part of student transportation is the students,” declared Lisa Riveros, director of transportation for Wichita Public Schools in Kansas, during the Thursday webinar sponsored by First Student. The district has over 16,000 student riders, 3,000 of whom have special needs. Riveros said partnering with First Student empowers her 600 drivers and monitors to work with students. Riveros confirmed that these techniques have reduced severe behavior incidents.

She recounted the story of a young student who racked up numerous behavior incidents within days, confounding transportation staff. Finally, they discovered that he needed attention and solved the issue by assigning him a teacher to ride with.

The district’s partnership with First Serves by First Student manifests itself in practical ways. School bus drivers will watch videos of their bus rides and discuss what could be improved. Sunglasses and noise-canceling headphones are provided to sensitive students. Storing and sharing notes across schools, buses and drivers reveals what works and what doesn’t. “About Me” forms are prepped with student input and tell staff what their current fixation is. Information in referral forms is available to administration and drivers.

“I feel that we can transport any student in a way that is safe and makes them ready for school,” Riveros stated.

“Positive results are driven by customized solutions.”

-Laura Greene-Halley, Senior Director of Student Services, First Student

Laura Greene-Halley, senior director of student services for transportation contractor First Student, reviewed challenges including increasing incidents of disruptive student behavior on buses, increasing frustration in drivers and monitors, one out of every six students having individual education programs calling for transportation as a related service, ineffective traditional paper referral processes, and the disproportionate educational impact on students with disabilities.

Greene-Halley stressed the importance of student support systems in bringing together educators, school bus staff and parents for the best interest of the student.

Dr. Susan King, executive director of CLP Consulting Group and a member of the FirstServes advisory board, reviewed the need for placing students in the least restrictive environment, which could mean a yellow bus, van or car with attendants available as needed.

“This is fluid – a student doesn’t have to be assigned to one vehicle forever,” King said. “When they have the right supports and the behavior gets under control, we can move them back to their same-age peer group and try to help foster their social and emotional development.”

“We’re quick to make it more restrictive as a response to behavior,” Greene-Halley agreed. “We really have a duty to these students to treat transportation the same as education, and that’s why the partnership becomes so important.”

“I feel that we can transport any student in a way that is safe and makes them ready for school.”

-Lisa Riveros, director of transportation, Wichita Public Schools (Kansas)

“Our students respond to consistency,” said King. She shared how First Student’s Multi-Tiered System of Supports (MTSS) uses an inverted triangle to illustrate how more restrictive supports should be used for increasingly smaller groups of students.

Tier 1, the largest, includes interventions that are successful for most students, like priority seating and positive behavior intervention support (PBIS). Medium-sized Tier 2 includes Tier 1 interventions plus mild individualized interventions, like check-in and check-outs, or an informative “About Me” form. Tier 3, the smallest, includes both Tier 1 and Tier 2 interventions plus collaborative, specialized, intentional behavior intervention plans for the bus.

“They’re a gen-ed student first and then we put on supports as needed,” Riveros explained.

Training is only 15 percent effective when provided alone, Greene-Halley said. She advised additionally utilizing the First Serves offering, which creates a continuum of expectations and support so that pupil transporters and classroom educators are on the same page and can provide consistent service for students. This does not involve sharing Individualized Education Plan (IEP) information, she added, but rather notes such as a student’s preference for a favorite comforting blanket or an aversion to sitting by the stop arm. Technology speeds this whole process up and quickly gets pertinent information to necessary staff.

Consequently, she said, students arrive at school calmer and ready to learn, drivers and monitors feel empowered and supported, and leadership is better equipped to provide behavior-based support. Schools experience fewer referrals, stronger community ties and a reduced need for crisis support personnel.

“Our students respond to consistency.”

-Dr. Susan King, CLP Consulting Group

“It’s a matter of shifting the paradigm and making some changes up front so that there’s less having to react to things in the long run,” Greene-Halley stated. She shared that the First Serves system has won a T-Mobile Innovation Award and been recognized at educator conferences.

“Positive results are driven by customized solutions,” she said. “We all have the kids at the center of our heart.”

She confirmed that First Serves is available for districts that manage their own transportation in-house.

A key piece of driver coaching, Greene-Halley explained, is getting them to see that challenging student behavior is a form of their communication rather than simply something bad happening to the driver.

“Behavior is behavior is behavior,” she remarked, adding that MTSS works on general education buses as well. King noted that many gen ed students still have significant mental health issues and would benefit from support.

Watch the webinar on demand. 

Transportation professionals nationwide are invited to attend the Transporting Students with Disabilities & Special Needs Conference and Trade Show from Nov. 6—11, 2025 at the Embassy Suites Dallas-Frisco in Texas. Immerse yourself in the latest trends in special needs transportation training, products, and services. Connect with like-minded individuals, attend educational sessions and workshops, and explore product demonstrations. Learn more and register at tsdconference.com.

The post Webinar Gives Tips to Improve Student Behavior, Bus Driver Experience appeared first on School Transportation News.

First Student will equip its 46,000 school buses across North America with Samsara’s AI-powered technology platform — video-based safety, telematics, commercial navigation, door monitors, and student ridership insights — to help predict risk, prevent incidents and ensure student well-being.

The announcement Tuesday comes as part of a new partnership between the two companies. Samsara’s technology will integrate into First Student’s Halo platform that rolled out earlier this year. The companies said school districts will have a unified system that combines telematics, video-based safety and monitoring, fleet tracking and ridership insights.

“By leveraging real-time data collected from Samsara’s Connected Operations Platform, First Student will build the most advanced safety and performance ecosystem in the student transportation industry,” a press release states, noting that the companies aim to set a new standard for how drivers, districts, families and students experience pupil transportation.

“This partnership between two industry leaders enables us to leverage advanced technology to deliver safer, smarter, and more connected student transportation,” said John Kenning, CEO and president of First Student in a statement. “By integrating Samsara’s AI insights into HALO, we are living out our value of setting the highest standards and redefining what student transportation can be. With Samsara’s AI capabilities, predictive analytics, and real-time safety monitoring, we are taking HALO to the next level, anticipating risks, preventing incidents, enhancing driver satisfaction, and advancing our mission to provide every student with the best possible transportation experience so they arrive at school ready to achieve their full potential.”

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Samsara said it AI-powered platform will further unlock key safety features in HALO across all vehicles, including the use of AI cameras with in-cab alerts; collision avoidance and hazard detection alerts for drivers and pedestrians; and predictive safety analytics that combine data from vehicle sensors and AI cameras to generate insights. It also integrates post-trip insights, giving supervisors visibility into coachable driver trends. Samsara said its models learn from billions of minutes of video footage to help identify and address risks proactively.

“We are proud to partner with First Student, which operates at an unmatched scale, serving millions of students daily across North America,” said Sanjit Biswas, CEO and co-founder of Samsara in a press release. “By integrating our AI-powered platform with First Student’s HALO, we are taking innovation to the next level to create a safer, more efficient experience. Together, we’re bringing students the best possible transportation experience, powered by data-driven insights.”

The post First Student to Integrate Samsara AI Technology into Halo Platform appeared first on School Transportation News.

How can schools and transportation providers work together to create safer, more supportive rides for students with disabilities?

In this webinar, leaders from Wichita Public Schools and First Student will share how they built a strong partnership to better support student needs on the bus. Together, they implemented Positive Behavioral Interventions and Supports (PBIS) and a Multi-Tiered System of Supports (MTSS) within transportation to provide the same consistency and care on the bus as in the classroom.

The panel will highlight the innovative transportation model they developed, which combines training, coaching, communication, and commitment to improve the student experience. Participants will leave with practical strategies to strengthen collaboration in their own districts.

Brought to you by First Student

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Presenters

Laura Greene-Halley
Senior Director, Student Services
First Student

Laura Greene-Halley is a critical member of First Student’s safety leadership and FirstServes teams. In her current role as Senior Director of Safety Performance and Improvement, Greene-Halley develops and implements ground-breaking innovation, safety strategies, and sustainable plans for over 440 locations across the United States and Canada. She has presented internationally to safety leadership coaches on becoming influential advocates for safety. As a 2015 National School Transportation Association Golden Merit Award winner, Greene-Halley has been an industry-recognized driving force in student transportation for over 30 years. She has served two consecutive three-year terms on the Advisory Board for School Bus Driver Instructor/Master Instructor with the New York State Education Department (NYSED). She also holds numerous professional certifications including NYSED Master Instructor and Safety Leadership Instructor and Coach certified by Aubrey Daniels International and is Certified in Special Needs Transportation by NAPT. Greene-Halley is an intentional role model, motivating others to become safety leaders and inspiring them to embrace safety as their core operating value. She is an enthusiastic professional who gains personal fulfillment from ensuring the safety of our students, employees, and the general public in our partner communities.

Dr. Susan King
Executive Director
CLP – Consulting Group

Dr. Susan King is an experienced special educator, researcher, and professor based in the Washington, D.C area. Prior to obtaining her doctoral degree, Dr. King was a special educator in one of the largest school districts in the Washington, D.C. area. She has been an assistant professor at Juniata College and faculty member at The George Washington University. Her expertise is in assessment, teacher training, behavior management and working with families of students with special needs. Recently she completed post-doctoral education at Harvard University with a focus on “Making Change.” Dr. King has consulted with public and private schools, served as an expert witness in legal cases, and conducted independent educational evaluations. She has served as the Chair of The National Advisory Committee for the HEATH Resource Center, National Clearing House on Post-Secondary Education for Individuals with Disabilities (Washington, D.C.). Currently Dr. King serves as a member of the FirstServes National Advisory Board (Cincinnati, Ohio) and the Committee of Disability Awareness (Baltimore Washington). Additionally, she is on the Harvard Business Review Advisory Council, an opt-in research community of business professionals.

Lisa Riveros
Director of Transportation
Wichita Public Schools (Wichita, Kansas)

Since 2018, Lisa Riveros has served as the Director of Transportation for Wichita Public Schools, where she has been a dedicated advocate for Special Education students. Overseeing a $30 million transportation budget and managing 16,000 daily bus riders across 2,000 routes, Riveros has worked tirelessly to ensure the safety and well-being of the district’s 3,000 special needs students who require transportation as a related service on their IEPs. Her leadership has driven the implementation of key initiatives, like restorative practices, specialized driver training, and an onboard behavior communication system to better support students. Ms. Riveros collaborates closely with IEP teams to address individual student needs and ensure transportation services align with their educational plans. Drawing from her background as a former teacher, assistant principal, and instructional coach, she equips bus drivers with strategies to provide a safe and emotionally supportive environment for students with special needs. Her commitment to training has empowered over 600 drivers and monitors to create positive experiences for students, ensuring they feel secure and cared for during their journey. Passionate about equity in education, Riveros is dedicated to ensuring students with special needs have reliable access to essential resources. Her focus on removing transportation barriers reflects her belief that every student deserves the opportunity to succeed.

The post (Free Webinar) Improve Student Experience with Student Services on the Bus appeared first on School Transportation News.

CINCINNATI, Ohio – First Student, the company setting the standard for innovation in school transportation, has been selected by Seneca Valley School District (SVSD) in Pennsylvania to provide student transportation services, beginning in the 2025-2026 school year. Backed by a brand-new fleet and advanced technology designed to elevate the ride experience for students and families, First Student will bring nearly 150 new buses to SVSD. All buses will be equipped with First Student’s award-winning HALO technology platform. HALO delivers real-time visibility, data-driven safety features, and streamlined communication tools that modernize school transportation to provide the best student transportation experience.

First Student is the industry leader in safety, utilizing on-vehicle technology that includes driver tablets, AI cameras, video systems, and a child check system. Guardians and caregivers of SVSD children will have access to First Student’s comprehensive transportation technology suite, which includes real-time tracking via the FirstView app. This feature provides families and district staff with live GPS updates, offering greater peace of mind and improved planning. Additionally, through performance monitoring and feedback channels, families will have an easy way to submit comments or concerns if needed.

“At First Student, we take great pride in delivering the best possible transportation experience for every student we serve,” said John Kenning, President and CEO of First Student. “For Seneca Valley families, that means combining a brand-new fleet with technology that keeps parents connected and informed. With the FirstView app, families can track their child’s bus in real time, creating greater transparency and peace of mind while ensuring every ride is safe, reliable, and welcoming.”

HALO’s technology also empowers school districts with an advanced driver navigation system for route optimization and timely arrivals, as well as student behavior monitoring tools that support communication between drivers and district staff.

“Seneca Valley is committed to providing the safest and most reliable transportation possible for our students,” said Dr. Tracy Vitale, Superintendent of Schools. “We welcome this new partnership with First Student and appreciate the expertise and resources they bring to support our transportation program.”

“Our partnership with Seneca Valley School District reflects a growing shift toward modern, connected, and student-centered transportation,” said Brian Fitzgerald, Senior Vice President, Mid-Atlantic Region at First Student. “Safety, service, and community are at the core of everything we do. We’re proud to bring our technology and expertise to support this outstanding school community.”

First Student is actively recruiting qualified drivers and offering competitive pay, paid instruction, and industry-leading training. This includes the First Serves program, which equips drivers with clinically backed communication tools and training to support students with disabilities, ensuring an inclusive and welcoming ride for every learner.

About First Student:
First Student is reimagining the school bus experience for 5.5+ million students across North America every single day. As the undisputed leader in K-12 transportation, the company is on pace to complete 1 billion student rides during the 2025-26 school year, delivering not just students, but confidence, reliability, and peace of mind to families and school districts alike. Backed by a workforce of highly trained drivers and an industry-leading fleet of 46,000+ vehicles, including electric buses, First Student is a mission-driven partner in education. Recently named to the Inc. 5000 list of America’s fastest-growing privately held companies, First Student offers cutting-edge services including special needs transportation, AI route optimization, fleet electrification, vehicle maintenance services, and charter services. First Student’s impact extends beyond logistics: every ride is designed to be a safe and supportive space where students can start their day with a great experience. With innovation at our core, First Student is driving the future of student transportation one ride at a time.

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