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Thomas Built Buses Achieves “World Class” Net Promoter Score for Tenth Consecutive Year

By: STN

HIGH POINT, N.C. – Thomas Built Buses (TBB), a leading manufacturer of school buses in North America, has once again achieved a “World Class” Net Promoter Score (NPS), marking its tenth consecutive year earning this distinction. This achievement reinforces the company’s strong commitment to customer experience (CX) and dealer support.

“For a decade, Thomas Built has remained dedicated to delivering a best-in-class CX, reflected in our consistent achievement of a “World Class” Net Promoter Score,” said Anca Matache, general manager of CX and service at Thomas Built Buses. “This ongoing recognition speaks to the strong collaboration between Thomas Built and our dealer network, prioritizing customer satisfaction at every stage of the bus ownership journey. We remain committed to continuous improvement, using advanced tools and insights to further enhance our service and support.”

The NPS is widely recognized as a leading indicator of customer loyalty. On a scale of 0 to 10, customers are surveyed on how likely they are to recommend Thomas Built to a friend or colleague. Scores above 50 are considered “Excellent,” while scores above 70 are deemed “World Class.”

Thomas Built Buses continues to prioritize exceptional customer service, leveraging data-driven insights and dealer collaboration to maintain and improve customer satisfaction.

About Thomas Built Buses:
Founded in 1916, Thomas Built Buses is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at thomasbuiltbuses.com or at facebook.com/thomasbuiltbuses.

Thomas Built Buses, Inc., headquartered in High Point, North Carolina, is a subsidiary of Daimler Truck North America LLC, a leading provider of comprehensive products and technologies for the commercial transportation industry. The company designs, engineers, manufactures and markets medium- and heavy-duty trucks, school buses, vehicle chassis and their associated technologies and components under the Freightliner, Western Star, Thomas Built Buses, Freightliner Custom Chassis Corp and Detroit brands. Daimler Truck North America is a subsidiary of Daimler Truck, one of the world’s leading commercial vehicle manufacturers.

The post Thomas Built Buses Achieves “World Class” Net Promoter Score for Tenth Consecutive Year appeared first on School Transportation News.

Are airline flights the safest mode of transportation in the U.S.?

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Wisconsin Watch partners with Gigafact to produce fact briefs — bite-sized fact checks of trending claims. Read our methodology to learn how we check claims.

Yes.

Federal data show that airline flights are safer than other major transportation modes in the U.S.

A claim about safety was made by U.S. Transportation Secretary Sean Duffy after 67 people were killed in the Jan. 29 midair collision of an American Airlines flight and an Army helicopter near Washington’s Ronald Reagan National Airport.

Duffy is a Republican former congressman from northern Wisconsin.

Highway transportation accounts for 95% of fatalities and over 99% of injuries from transportation incidents.

From 2008 through 2022, airline flights had lower passenger death rates than buses, railroad passenger trains and passenger vehicles, according to the latest annual figures. 

The rate is deaths per 100,000 passenger miles. 

In 2022, the rates were:

0.001: Air

0.004: Bus

0.03: Rail

0.54: Passenger vehicles

There were four fatal airline crashes from 2008 through 2022.

The lifetime odds of dying as an aircraft passenger in the U.S. are “too small to calculate,” the nonprofit National Safety Council said.

This fact brief is responsive to conversations such as this one.

Sources

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Are airline flights the safest mode of transportation in the U.S.? is a post from Wisconsin Watch, a non-profit investigative news site covering Wisconsin since 2009. Please consider making a contribution to support our journalism.

Next-gen Jouley: The Future of Electric School Buses

By: STN

The second-generation Jouley represents a new era in electric school bus innovation from Thomas Built Buses. Building on the foundation of its predecessor, this latest model features cutting-edge advancements and improvements shaped by customer feedback, delivering enhanced efficiency, performance and serviceability. Once again, Thomas Built Buses redefines the standard for sustainable student transportation.

Leading the Way

Since its introduction in 2017, the Saf-T-Liner® C2 Jouley® has been built on the trusted foundation of the C2 bus, providing a dependable platform for electric school bus innovation. With the second-generation Jouley, Thomas Built Buses has reimagined that design to better meet the evolving needs of schools and districts. This updated model introduces features that minimize energy loss, reduce weight and enhance overall efficiency, delivering improved performance and serviceability for today’s transportation challenges.

Power Meets Innovation

At the heart of the second-generation Jouley is the 14Xe eAxle, manufactured by Accelera™ by Cummins. This integrated ePowertrain eliminates the traditional driveshaft and integrates essential power components into one source, making it simpler to service and maintain. Advanced engineering reduces complexity and allows technicians to perform efficient maintenance, helping to keep buses on the road and supporting school schedules.

Equally important, the 14Xe eAxle delivers power directly to the wheels, enhancing torque response, acceleration and maneuverability. The result is a smoother, more dynamic driving experience that bus drivers will immediately notice and appreciate—making every route not just easier to navigate, but more enjoyable to drive.

Photo Credit: Accelera by Cummins

Double the Battery Voltage

With an 800-volt Proterra battery system, the second-generation Jouley offers twice the voltage of the original model. This increased power coupled with the 14Xe eAxle provides enhanced startability, gradeability and overall performance, making it ideal for diverse terrains and challenging conditions, from steep hills to extreme temperatures. The high-voltage system is also capable of supporting multiple onboard systems—like air conditioning, heating and more—without compromising performance.

Customer-Driven Design

The second-generation Jouley incorporates features tailored to the needs of drivers and technicians alike. The new 219-inch wheelbase option enhances maneuverability for tight spaces and service bays. A 12” x 12” floor access panel provides direct access to high-voltage components, saving technicians time and reducing risks involved with handling high voltage components.

The new liquid-crystal display (LCD) digital dashboard aligns with current automotive technology, providing drivers with intuitive controls, important diagnostics and operational data at a glance. Software-based updates also make it easy to implement future improvements without hardware adjustments, allowing the bus to further evolve with technology advancements. In addition to helping drivers operate the bus more safely and efficiently, Jouley Gen 2’s technology advancements help streamline diagnostics and repairs, enabling technicians to work more efficiently to get buses back on the road.

Photo Credit: Thomas Built Buses

Safe, Efficient, Effective

The second-generation Jouley leads the way with innovations designed to meet the needs of today’s schools and set new standards for tomorrow. With clean, quiet operation and significant cost savings in maintenance and energy, this electric bus is ready to support districts as they transition to sustainable, zero-emission transportation.

Production of the second-generation Jouley is already underway, delivering the latest in electric performance, serviceability and reliability for both experienced electric bus operators and those new to electric transportation.

Explore how the second-generation Jouley can transform school transportation with Thomas Built Buses.

The views expressed are those of the content sponsor and do not reflect those of School Transportation News.

The post Next-gen Jouley: The Future of Electric School Buses appeared first on School Transportation News.

Thomas Built Buses unveils next-gen electric school bus with second-generation Jouley

By: STN

HIGH POINT, N.C. – Thomas Built Buses, a leading manufacturer of school buses in North America, today announced the launch of the second-generation Saf-T-Liner C2 Jouley battery-electric school bus. As the second iteration of its flagship electric school bus, originally introduced in 2017, the Jouley incorporates customer-driven improvements and technological advancements to create a product that excels in efficiency, performance and serviceability.

Enhanced efficiency with the Accelera 14Xe eAxle

At the core of the second-generation Jouley is the 14Xe eAxle from Accelera by Cummins, the zero-emissions brand of Cummins Inc. This next-generation traction technology is backed by 25 years and one billion miles of real-world transportation experience. A compact, all-in-one power source, the 14Xe eAxle integrates the motor, two-speed transmission, disc brakes and rear-drive gear set into one package mounted on the rear axle. It removes the need for a traditional driveshaft, making the drivetrain lighter, more efficient and reducing complexity. This design, coupled with Accelera’s ELFA inverter, delivers power directly to the wheels, enhancing acceleration and torque for a smoother ride.

Optimized performance with the Accelera eAxle and the Proterra 800V Battery

The second-generation Jouley is equipped with an 800-volt Proterra battery system that improves startability, gradeability and acceleration. The higher voltage along with the eAxle makes it ideal for diverse terrains, including hills and mountains. This upgrade also supports the integration of additional components like air conditioning, heaters and other essential features without compromising performance.

Streamlined serviceability

The streamlined design of the eAxle simplifies maintenance by reducing the number of moving parts and centralizing major components, which leads to lower service costs and improved uptime for school districts.

The second-generation Jouley electric school bus also features a new 12-by-12-inch toe board floor access panel that allows direct access to high-voltage junction box connectors without removing the battery packs. Additionally, the body heating loop surge tank has been relocated to the left side of the bus, providing even easier access and further simplifying maintenance tasks. These enhancements are designed to streamline diagnostics and repairs, enabling technicians to work more efficiently and get buses back on the road even faster.

Continuing the legacy of electric school bus innovation

The second-generation Jouley offers a new 219-inch wheelbase, a highly requested feature by customers that accommodates up to 60 passengers. Accelera’s eAxle enables shorter wheelbase architectures, significantly improving the overall maneuverability of the vehicle and making the bus ideal for navigating tight spaces and fitting into service bays.

The new liquid-crystal display (LCD) digital dash aligns with current automotive technology, offering drivers a more advanced and intuitive interface. The LCD dash supports a wider range of visual information, including crucial diagnostics and operational data. The integration of more detailed information and animations compared to previous instrumentation makes it easier to operate the bus safely and efficiently. Future updates can be implemented through software alone, enabling Thomas Built to provide ongoing technological enhancements without hardware changes.

“We are proud to introduce the second generation of our Saf-T-Liner C2 Jouley, a product that reflects our commitment to innovation, meeting the evolving needs of our customers and driving the future of sustainable student transportation,” said T.J. Reed, president and CEO of Thomas Built Buses. “With features that enhance efficiency, performance and serviceability, the new Jouley delivers unmatched value for both current electric bus operators and new adopters who are ready to embrace cleaner, smarter solutions.”

“Partnering with Thomas Built Buses to deliver the next-generation eAxle technology for the Jouley is an exciting step to decarbonize commercial transportation,” said Brian Wilson, general manager of eMobility for Accelera. “The 14Xe eAxle elevates expectations for performance, efficiency and serviceability, setting a new standard for the industry. School buses are an ideal application for electrification, and we are excited about the positive impact this innovation will have on communities and the environment.”

Production of the second-generation Jouley in the 219-inch wheelbase has already begun. Additional wheelbase options will be coming in 2025.

As the Electric Bus Authority, Thomas Built Buses continues to expand and optimize its lineup and service offerings, including infrastructure consulting. Learn more about the second generation of the Jouley electric school bus.

About Thomas Built Buses:
Founded in 1916, Thomas Built Buses is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at https://thomasbuiltbuses.com or at https://www.facebook.com/thomasbuiltbuses.

Thomas Built Buses, Inc., headquartered in High Point, North Carolina, is a subsidiary of Daimler Truck North America LLC, a leading provider of comprehensive products and technologies for the commercial transportation industry. The company designs, engineers, manufactures and markets medium- and heavy-duty trucks, school buses, vehicle chassis and their associated technologies and components under the Freightliner, Western Star, Thomas Built Buses, Freightliner Custom Chassis Corp and Detroit brands. Daimler Truck North America is a subsidiary of Daimler Truck, one of the world’s leading commercial vehicle manufacturers.

The post Thomas Built Buses unveils next-gen electric school bus with second-generation Jouley appeared first on School Transportation News.

(STN Podcast E238) Time Will Tell: Shakeups in the School Bus Business World (+ Thomas Built Buses CEO Interview)

Ryan and Tony analyze headlines including Lion Electric’s reduction of electric school bus manufacturing, technology provider Zonar’s acquisition by GPS Trackit, and what such developments mean for the industry.

T.J. Reed, the new president and CEO of Thomas Built Buses, joins us to discuss his vision for the company and exciting future innovations.

Join us at STN EXPO Charlotte for an exclusive behind-the-scenes tour of the Thomas Built Buses C2 Plant in High Point, N.C. Learn more at stnexpo.com/east.

Read more about leadership.

This episode is brought to you by Transfinder.

 

 

Conversation with Thomas Built Buses.

 

 

Message from Zonar.

 

Stream, subscribe and download the School Transportation Nation podcast on Apple Podcasts, Deezer, Google Podcasts, iHeartRadio, RadioPublic, Spotify, Stitcher and YouTube.

The post (STN Podcast E238) Time Will Tell: Shakeups in the School Bus Business World (+ Thomas Built Buses CEO Interview) appeared first on School Transportation News.

Thomas Built Buses Welcomes New Dealers to Platinum Support Program for 2024

By: STN

HIGH POINT, N.C. – Thomas Built Buses, a leading manufacturer of school buses in North America, is proud to announce the addition of three new dealerships to its esteemed Platinum Support Dealer Program for 2024. Western Mountain Bus Sales of Nampa, Idaho, Myers Equipment of Canfield, Ohio, and Velocity Truck Centers serving British Columbia have all achieved Platinum certification. This designation demonstrates their commitment to providing unparalleled service and support to Thomas Built Buses customers.

The Platinum Support Dealer Program recognizes dealerships that go above and beyond in customer service, parts availability and service capabilities. These dealers have met rigorous standards and demonstrated unwavering dedication to operational excellence. Through an extensive training regimen, Platinum Support dealerships learn to eliminate waste from day-to-day business operations, pass down faster vehicle assessment, reduce vehicle downtime and lower vehicle lifecycle costs for the customer.

“The dedication and commitment demonstrated by Velocity Truck Centers, Myers Equipment and Western Mountain in achieving Platinum Support status is truly commendable,” said Dee Dee Parnell, general manager of dealer network development at Thomas Built Buses. “Their continuous pursuit of excellence ensures that our customers receive unparalleled sales and aftermarket support, reinforcing our commitment to superior service.”

Established in 2015, the Thomas Built Buses Platinum Support Dealer Program is focused on improving the customer experience. Today, nearly 80% of all Thomas Built dealers are Platinum Support-certified.

For more information on service offerings, contact your local Thomas Built dealer.

About Thomas Built Buses:
Founded in 1916, Thomas Built Buses is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at thomasbuiltbuses.com or facebook.com/thomasbuiltbuses.

Thomas Built Buses, Inc., headquartered in High Point, North Carolina, is a subsidiary of Daimler Truck North America LLC, a leading provider of comprehensive products and technologies for the commercial transportation industry. The company designs, engineers, manufactures and markets medium- and heavy-duty trucks, school buses, vehicle chassis and their associated technologies and components under the Freightliner, Western Star, Thomas Built Buses, Freightliner Custom Chassis Corp and Detroit brands. Daimler Truck North America is a subsidiary of Daimler Truck, one of the world’s leading commercial vehicle manufacturers.

The post Thomas Built Buses Welcomes New Dealers to Platinum Support Program for 2024 appeared first on School Transportation News.

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