California Association Explores Future of AI, Leadership in School Transportation
GARDEN GROVE, Calif. — School transportation leaders examined how emerging technology, workplace culture and professional development can shape the next generation of school transportation operations.
As AI becomes increasingly integrated into daily operations, school transportation leaders face a new challenge: Balancing the opportunities presented by emerging technology with the human relationships necessary to run successful transportation departments.
That intersection of technology and leadership emerged as a central theme of the California Association of School Transportation Officials (CASTO) Business Management Forum Oct. 21-23, where discussions explored practical AI applications, employee development, psychological safety and the importance of building strong transportation teams.
While technology can streamline administrative responsibilities and support decision-making, presenters emphasized that effective leadership still depends on communication, accountability and a willingness to adapt.
Moving AI From Curiosity to Practical Application
Courtney Kane, an AI and STEM lecturer at the University of California at Riverside, challenged attendees on Oct. 22 to consider how to use emerging technology to support their existing responsibilities rather than viewing it as a replacement for human expertise.
An informal audience exercise demonstrated that AI is already finding its way into transportation departments. Most attendees indicated they had used AI professionally or personally, while approximately half reported using it weekly to learn something new or assist with writing tasks. About half also indicated they had access to a platform that assists with routing.
However, familiarity with AI does not necessarily translate into understanding how to use it effectively.
Kane explained that transportation leaders can improve AI-generated responses by providing clearer instructions, identifying trusted sources and asking the technology to evaluate potential trade-offs.
Rather than submitting a general question or prompt, users should identify the specific task, provide relevant context, establish expectations for the output, and flag assumptions that require verification.
For transportation directors, that could mean analyzing budget documents, identifying operational patterns, comparing possible solutions, or developing communication materials for staff and district leadership.
The technology could also assist with training materials and visual presentations, allowing transportation departments to communicate complex information more efficiently.
Still, Kane emphasized the importance of separating facts from interpretation and verifying AI-generated information against original sources.
Questions from attendees reflected concerns about data privacy, inaccurate responses and employees’ hesitation to embrace unfamiliar technology. Kane encouraged leaders to address those concerns through education, demonstrations and opportunities for staff to experiment with practical applications.
The discussion reinforced that implementing AI requires more than introducing another software platform. Leaders must understand the technology’s limitations and establish appropriate expectations before encouraging employees to rely on it.
Leadership Starts with Psychological Safety
As transportation departments consider new technologies and evolving workplace expectations, creating an environment where employees feel comfortable asking questions and acknowledging mistakes becomes increasingly important.
Eric J. Preston of insurance firm Keenan & Associates addressed that responsibility during his presentation, “Psychological Safety in the Workplace.”
Preston distinguished psychological safety from a mental health standpoint, explaining that workplace conditions can either support or undermine employees’ ability to contribute effectively.
He identified several potential hazards, including unclear job responsibilities, poor organizational structure, inadequate recognition, unrealistic expectations and management practices that discourage accountability.
Public criticism, punishment for unintentional mistakes and insufficient support during organizational changes can further undermine employee confidence.
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These concerns are particularly relevant as transportation departments introduce technologies that may change established workflows or require employees to develop unfamiliar skills.
Creating a supportive workplace does not mean eliminating accountability. Rather, it requires leaders to establish clear expectations while encouraging employees to communicate concerns, participate in problem-solving and learn from mistakes.
Building Teams That Can Adapt
The importance of leadership extended into Matthew Thomas’ presentation, “What it Takes to Build a Great Team.”
Thomas, who began his school transportation career as a bus driver nearly 30 years ago and is approaching retirement as director of transportation at Garden Grove Unified School District, reflected on the relationships and management practices necessary to develop successful transportation operations.
His discussion emphasized the importance of understanding employees’ strengths, establishing clearly defined responsibilities, and placing individuals in positions where they can contribute most effectively.
Thomas encouraged transportation leaders to remain visible within their departments and build relationships with everyone involved in operations, including drivers, mechanics, trainers, dispatchers, administrative employees and labor representatives.
A successful department, he suggested, depends on recognizing that every position contributes to the organization’s larger mission.
His recommendations also addressed employee retention through recognition programs, professional development opportunities and succession planning.
Continuous learning emerged as a particularly important component of effective leadership. Thomas encouraged attendees to remain open to different perspectives, acknowledge their own mistakes, and create opportunities for employees to expand their skills.
Those principles carry additional significance as technology changes the skills transportation professionals may need in the future.
By encouraging feedback and professional growth, transportation leaders can establish departments that are better prepared to adopt new tools while maintaining the experience and institutional knowledge of their existing workforce.
Article written with the assistance of AI.
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