CONCORD, N.C. — School bus aides are often under-recognized for the roles they serve in student transportation, particularly for children with disabilities, but they provide much-needed assistance to school bus drivers regardless of the route being driven, industry leaders said during a session at STN EXPO East.

Panelists at the conference last month emphasized that school bus aides — often referred to as attendants, monitors or, in New York City, matrons — are responsible for far more than child supervision. Their duties include supporting students’ social and emotional needs, managing behavior, assisting with medical situations, and ensuring safe transportation from stop to stop. School bus routes operated for children from birth to kindergarten are required by federal Head Start regulations.

“We aid and support those students … regardless [of] what disability,” said Stephanie Walker, a transportation leader and certified instructor from Habershaw County Schools in Georgia. “Our goal is to have a safe and positive ride.”

The panelists highlighted a shift in terminology, reflecting the evolving role. Many districts have moved away from bus monitor or attendant, which suggests passive observation, toward bus aide, a title that better captures the hands-on responsibilities required.

Training and clear expectations are critical, said Teena Mitchell, special needs transportation coordinator for Greenville County Schools in South Carolina and past-president of the National Association for Pupil Transportation. She stressed that detailed job descriptions help prevent confusion and improve safety outcomes.

“The safety of these kids depends on what they know they have to do and what the expectations of them are,” Mitchell said.

School bus aides are expected to perform tasks such as securing wheelchairs, assisting with emergency medications, monitoring student behavior and helping students safely board and exit the bus. Panelists said aides should be actively engaged, including greeting students and ensuring proper seating at every stop.

Staffing Aides Based on Student Needs

The discussion also underscored the importance of proactively staffing buses based on student needs, not just legal requirements. Mitchell referenced a South Carolina case in which a district faced a multimillion-dollar settlement after a student was harmed on a bus without an aide.

“You need to know who’s on your bus,” she said, urging transportation departments to collaborate more closely with special education teams.

Comprehensive training programs are essential, the panelists agreed. Some districts require several days of instruction covering disability awareness, equipment securement, emergency response and de-escalation strategies. Ongoing evaluations, including written and physical tests, help ensure aides can perform under pressure.

Emergency preparedness was a major focus. Panelists cited demonstrations showing how quickly a bus fire can escalate, emphasizing the need for regular evacuation drills.

“If you can’t evacuate them in one minute and 16 seconds, they’re going to die,” Mitchell said.

Beyond safety, school bus aides also contribute to students’ emotional well-being. Building trust through consistent, respectful interaction can improve behavior and communication, particularly for students with special needs.

“If you’re not pouring into that child, that child’s not going to build that bridge with you,” Walker said.

Cross-Department Collaboration

Panelists encouraged districts to leverage resources such as school nurses, behavioral specialists, and classroom aides to provide consistent support across all settings. They also highlighted the importance of ongoing oversight, including reviewing bus video footage and conducting spot checks to ensure aides are following procedures.

Despite the critical nature of the role, staffing and compensation remain ongoing challenges. Many districts struggle to recruit and retain qualified aides, in part due to lower pay compared to other positions.

Mitchell said some districts have improved wages by classifying aides as “safety-sensitive” employees, helping to elevate the role’s importance.

Speakers also urged transportation leaders to collect and share data demonstrating the value of aides, including reductions in behavioral incidents, improved student attendance and increased rider confidence.

“We do a lot that we do not sell,” said session moderator Launi Schmutz Harden. “You guys are the ones that can speak the story.”

As schools face increasing mental health needs and tighter budgets, panelists agreed that investing in trained school bus aides is essential to maintaining safe, supportive transportation systems.

Written with assistance from AI.

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An Ohio veteran known for a simple daily gesture has brightened the lives of generations of schoolchildren. He received an unforgettable tribute for his 95th birthday, reported WLWT 5.

According to the news report, residents organized a school bus parade to pass by the home of Bob Jones, who for nearly two decades has made a habit of standing outside and waving as buses drive past. The surprise celebration turned the tables on Jones, whose friendly routine has long brought smiles to students and drivers alike.

As the line of buses rolled by last week, many children waved back enthusiastically, some opening windows to call out greetings to the man they know as “Mr. Bob.”

“I wave at the kids and bus drivers, and they wave back,” Jones told local news reporters. “A lot of people in the cars wave, and the kids roll the windows down and then holler, ‘Mr. Bob.’ Some of them say, ‘I love you.’”

Community Shares in Appreciation

Neighbors said the outpouring of affection reflects the impact Jones has had on the community. What began as a simple act of kindness has grown into a daily tradition that connects him with multiple generations of local families.

Shelly Tipton, a nearby resident, reportedly said her sister drives a school bus along the route and has witnessed firsthand how students respond to Jones. “This is the second or third generation of students that are coming by, and that we’ll say hi to him as they go past,” Tipton said.

She described Jones as a role model whose consistency and warmth have made a lasting impression on young people.

The birthday school bus parade was organized by community members who wanted to show appreciation for Jones’ years of positivity and service, both as a veteran and as a neighbor. For many, the event was a chance to give back to someone who has quietly given so much.

As the buses passed and horns sounded, Jones stood smiling and waving, just as he had for years. Only this time, the celebration was all for him.

Written with assistance from AI.

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The post School Bus Parade Honors 95-Year-Old Veteran Who Greets Students Daily appeared first on School Transportation News.

Police in central Oregon arrested a school bus driver on suspicion of driving under the influence for a blood-alcohol concentration four times the legal limit for a commercial driver.

The school driver, identified as 67-year-old Martha Ann Gerlicher, reportedly completed one route for Bend La-Pine Schools April 3 and was preparing to begin another when a school district employee observed the alleged impairment.

According to a statement released by the City of Bend Police Department, the Bend-La Pine Schools transportation employee called authorities after suspecting Gerlicher was intoxicated. Earlier, Gerlicher had contacted the transportation office to report brake problems on her bus after finishing a route for Pine Ridge Elementary School. She was at High Desert Middle School to begin another route when the other transportation employee arrived around 3:15 p.m.

The employee reportedly found no mechanical issues with the bus but detected signs Gerlicher might be under the influence. Gerlicher was removed from the vehicle and taken to a private testing facility, where she reportedly showed high levels of alcohol.

Blood-Alcohol Testing Indicate Impairment

Police were then contacted and took Gerlicher into custody. Later testing administered at the Bend Police Department around 11 p.m., roughly seven hours after the alleged drunk driving and initial screening, indicated a bloodalcohol concentration of 0.16 percent. The legal limit  for all commercial driver’s license holders nationwide is 0.04 percent, half of the 0.08 legal limit for other motorists in Oregon.

Gerlicher was booked into the Deschutes County Jail on suspicion of driving under the influence of intoxicants and reckless endangerment. As of April 7, court records indicated no formal charges had been filed. No students were reportedly harmed during the alleged drunk driving incident.

In a statement to local news reporters, Bend-La Pine School District said that student safety remains its top priority and confirmed that Gerlicher was placed on leave pending further action.

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Related: South Carolina School Bus Driver Charged with DUI While Transporting Students
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Related: West Virginia School Bus Driver Accused of DUI, Accepts Guilty Plea

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We cover industry shoutouts, conference connections, a terrifying bus vs. train encounter and Diesel Emissions Reduction Act updates.

“One thing about transportation [is] it’s never boring.” Transportation Supervisor Melody Best offers a behind-the-scenes look at how operations are handled in Kenai Peninsula Borough School District in Alaska amid adverse weather, multiple school closures, budget cuts, technology needs and even moose in the road. She also shares the benefits of participating in the STN EXPO East Mentorship Program in Charlotte, North Carolina last month.

Read more about operations.

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The post (STN Podcast E303) Moose in the Road: Making School Bus Operations Work in Alaska appeared first on School Transportation News.

Nathan Bauman first found love, then he found his work passion.

And finally he helped his student transportation department recover roughly $500,000 in funds associated with field trips funded by various departments.

His journey began in 2009, when he was a bus driver at Aldine Independent School District in Texas and his then-girlfriend’s mother was running the field trip department.

She was struggling to integrate a new digital system the district had invested in to streamline the request-and-approval process for field trips. The new system was designed to replace the inefficient process of back-and-forth emailing that required a month’s notice for a typical field trip.

He volunteered to troubleshoot the issue, resolved it with the vendor and was promptly asked to take on more technical tasks as challenges arose across the student transportation department.

“I was naturally strong at solving these problems and was able to help the district a lot more in a technical role that served the entire department than simply as a driver,” he explained. “It’s rewarding to be able to troubleshoot issues that I know help the drivers and the staff run smarter.”

A year later he was promoted into a technical assistant role and he’s been helping the transportation department leverage busHive, the field trip software, ever since.

His work culminated in the efficient recouping of approximately $500,00 every school year from different district departments which rely on the transportation department to shuttle students to and from a diverse set of activities and programs.

“The process to recoup these funds would take an incredible amount of time, energy and focus to complete if it were not for busHive,” Bauman said.

“The fact that it automates so many of the calculations involved in so many different types of unique trips makes it easy for me to work across the district to recoup a significant amount to our department.”

A Texas-Sized Challenge: Capturing Trip Data from Various Funding Sources

Not every field trip is created equal, especially as it relates to funding.

Burnham said about 65 percent of the field trips are normal activities that are already part of the funding schedule for the transportation department, including athletics and inter-district activities.

The remaining 35 percent of the non-fixed route trips are associated with a third-party funding source, often federal or some other academic funding.

These trips carry a significant cost, averaging about $300 – $500 per run.

“There is so much variability and diversity among these trips so it’s not something we can easily crank out in a spreadsheet,” he said. “It takes a lot of focus and expertise to capture all the unique data in a way that makes it easy for us and simple for the other departments.”

In a district with 56,000 students and a transportation department that maintains 474 buses that traveled nearly five million miles last academic year, the costs of these trips add up to significant sums.

Barnham estimates these special field and activity trips total approximately 2,500 per year.

That’s where the district’s investment in the busHive software application pays dividends.

Its ability to automate the request-to-approval-to-driver assignment process without a flurry of back-and-forth emails has silenced the chaotic noise long associated with this process.

The 30-day request is still department policy, but the busHive software allows Barnham and his team to respond rapidly when a one-off last-minute request knocks at their door.

“Most of the district staff are very good about putting their requests in well in advance and it helps us manage and plan, but we’re also able to respond nearly immediately when someone forgets or a true last-minute opportunity presents itself,” he explained.

“We can get a request today and be ready to dispatch a bus tomorrow and not have it disrupt us. busHive makes it easy to route it across all the approvals and get the driver assigned in no time.”

Automating Complex Reimbursements: A Texas-Sized Challenge

But the financial side of the equation is where the busHive investment shifts from efficiency accelerator to financial differentiator.

Prior to busHive, the district had to manually calculate the value of each of those 2,500 unique trips and then engage in email requests for reimbursements. The process was slow, tedious and rife with opportunities for clerical or accounting errors to disrupt prompt payments.

“There is so much variability and diversity among these trips so it’s not something we can easily crank out in a spreadsheet,” he said. “It takes a lot of focus and expertise to capture all the unique data in a way that makes it easy for us and simple for the other department.”

Today, busHive automates the calculations, creates an invoice, integrates with a third-party financial management software to make the request and receives the reimbursement.

From request to receipt, the money is often received in about three days.

“Without busHive, this could take weeks of back and forth,” he said. “The calculations alone would be an enormous burden nevermind the reconciliation of the receipts. busHive automates so much of the heavy lifting and creates a smooth system for every person in the process.”

Bauman calculates the funds recouped equate to about $500,000 per school year. Without busHive, it would be nearly impossible to process all the requests required to achieve that recouping.

“Not everyone appreciates so many of the intricacies of special trips and how we pay for them and how the transportation department serves the district,” he said.

“It has made a world of difference to our department and our accounting to have a system that automates nearly every part of the process.”

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The post Aldine ISD Transportation Uses BusHive Technology to Save Big appeared first on School Transportation News.

Teaching school bus safety behavior to younger student riders comes in a variety of forms. A Georgia grandmother is using a children’s book to bring the safety lessons to life.

Annette Bentley-Smith, or Mrs. Annie, has a passion for writing. She self-published her first book in 2015. Since then, she has expanded her books for children to cover various facets of education and other childhood experiences, including bullying, wearing braces, living through divorce and sleepovers. This eventually led her to the yellow school bus, a part of millions of children’s educational journey.

Bentley-Smith said her longtime friend of over 10 years, school bus driver Jeremy Tackett, mentioned to her that he doesn’t see children’s books on the topic of school bus safety. He shared many real-life experiences from his own career as a school bus driver. Her own two grown sons rode the school bus and her six-year-old step-grandson now does the same. All those experiences shaped the story.

She added that Tackett shared with her that his daughter, who was in first grade at the time, being bullied onboard the bus by a fifth-grade student. It escalated to a physical assault inside the school.

“Safety is a broad word, it’s an umbrella,” she said.

She continued that physical safety, emotional safety, bravery, challenging new life experiences, these are all things she writes about as they’re not only situations faced by many children but “all of my books are based on actual experiences” which she said hopes will help children relate to the stories.

She said that her titular character, “Kobe the Koala,” was created to resonate with children and that she has tried to use a rhyming style to make the safety education easier to remember .

“I love my books to rhyme it because I feel like it makes it stick more and makes it more relatable. It makes it more fun and then it’s not just a book of rules,” said Bentley-Smith.

Safety Book Character Kobe Inspired by Granddaughter

Kobe is also a plush toy. Bentley-Smith, the Georgia grandmother, explained that the toy not only serves as a physical comfort to students but as an auditory reminder. The children’s families can record themselves reading the book aloud, and the audio is stored within the Kobe toy. She said her granddaughter had once said to her, “I wish you could be here every night to read to me.” That inspired this journey to create a toy that can carry the voice of their loved ones.

The story in “Kobe the Koala and the School Bus Mission” follows the main character walking through the woods and seeing a school bus drive by. As it does, students demonstrate unsafe behaviors by hanging out the windows and throwing objects outside. Kobe then goes onto the school bus and starts explaining to the students that safe behaviors means staying seated, keeping backpacks out of the aisle, and speaking softly.

The goal of the story is to teach students how to be brave and set good examples for their peers which makes the school bus ride safe and fun, not only for themselves but for the driver.

“They [school bus drivers] are trying to, you know, stay focused on the road, but then at the same time, they have to stay focused on these kids and when all this commotion is going on, it’s unsafe for the kids and unsafe for the bus driver.,” stated Bentley-Smith. “So, it kind of ties in with my mission, with the kids, teaching the kids bravery and speaking up. And being willing to practice good safety and good behavior,”

Bentley-Smith posted the following review on LinkedIn from a first-grade teacher who used the book with her class:

“I read this book before our field trip and it was perfect,” the reader wrote. “I went over how to behave during the field trip and this helped to discuss how to ride a bus for the ones who are not bus riders. It helped to keep our bus clean and they were ready to discuss the right and wrong ways to ride a bus. They loved it and appreciated the fact that the author was local!”

Bentley-Smith recommends using a rewards system that gives students a sense of accomplishment when they consistently practice safe school bus behavior through a “School Bus Bucks” program that has a prize of a pin that reads “School Bus Safety Star.”

She explained that she plans to use the Kobe character in a series of 10 books that will be set in different states across the country. This first book in the series is set in her home state of Georgia.

Her website provides information about a sponsorship called the “The 485 Children’s Mission,” which looks to give 485 copies of the “Kobe the Koala and the School Bus Mission” as resources to students across the country through placement in schools, community organizations, families in need, literacy programs, and directly to student transportation professionals as part of their own safety training programs.

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Related: NC Transportation Manager Channels Passion for Education, Safety into Children’s Books
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The post Georgia Grandmother Writes School Bus Safety Book for Children appeared first on School Transportation News.

The National Transportation Safety Board recounted the incidents leading up to the fatal March 27 Clarksville-Montgomery County School System bus crash with release of a preliminary report, but the agency won’t know or release the exact cause for another year and a half.

NTSB wrote in its preliminary report that the crash occurred April 16 at about 11:35 a.m. A Clarksville-Montgomery school bus was traveling west on US-70 in Carroll County, Tennessee, a two-lane roadway with a 55-mph speed limit. The school bus was occupied by the driver, named in a lawsuit as Sabrina Ducksworth, four adult chaperones and 24 student passengers. Ducksworth was taking students from Kenwood Middle School to a school event in Jackson.

At the same time, a 2013 International WorkStar dump truck operated by the Tennessee Department of Transportation and occupied by a driver and passenger as well as a 2014 Chevrolet Trailblazer sport utility, also occupied by a driver and passenger, were traveling east in the oncoming lane. The weather was clear and the roadway was dry.

As the school bus approached a curve in the highway, it crossed the centerline and entered the eastbound lane. NTSB said the left side of the school bus struck the left side of the dump truck in a sideswipe collision. After hitting the dump truck, the school bus then collided with the SUV, departed the roadway to the south, and came to rest facing down the roadside embankment. The school bus remained upright.

Two student school bus fatalities resulted. Local media outlets identified the students as two eighth-grade girls: Zoe Davis and Arianna Pearson, both 13 years old. School bus driver Ducksworth sustained serious injuries. Bus passenger injuries ranged from minor to serious and the two occupants of the dump truck also sustained serious injuries. The NTSB stated that occupants of the SUV were uninjured.

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Related: Update: Tennessee Crash Kills 2 Students During Field Trip
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NTSB Preliminary Report Follows Filing of Lawsuit

As STN previously reported, the parents of Davis filed a wrongful death lawsuit in response to the school bus fatalities. The family seeks a jury award of up to $5 million.

The suit alleges that Ducksworth was distracted, fatigued, reckless, and failed to follow training, traffic laws and lane discipline. The lawsuit also claims the Clarksville-Montgomery County School System was negligent in hiring, training and supervising her. The lawsuit additionally argues the district failed to adequately check her fitness for the job before hiring her.

However, others in local media reports or on social media expressed that Duckworth may have suffered a medical episode.

The Tennessee Highway Patrol and Federal Motor Carrier Safety Administration are aiding in the investigation, which remains under investigation. NTSB told School Transportation News it cannot share details of what the FMCSA is assisting on, but said all NTSB investigations operate under what a “Party System,” which allows the agency to bring in technical experts from other organizations to supplement the knowledge of our investigators.”

The post NTSB Preliminary Report Details Fatal Tennessee School Bus Crash appeared first on School Transportation News.

CHATHAM, Ill. – In recognition of April being designated as Distracted Driving Awareness Month, BusGates, the makers of LED stop arm extensions, is raising awareness about the ongoing risks students face at school bus stops and asking drivers to be more diligent while encouraging communities to consider additional safety measures aimed at preventing illegal passing incidents that put students at significant risk of injury or worse.

Seeing motorists repeatedly ignore traditional school bus warning signals is a daily frustration for many school bus drivers, including Cindy Morris, a veteran bus driver for the Ball-Chatham school district in Illinois whose perspective is the subject of a new video campaign being launched this month.

“It’s been a huge issue. I’ve literally had people just watch me drop off [students] and still go by. Anytime you can draw more attention to something, it’s going to make changes and BusGates has,” said Morris.National data emphasizes the scale of the issue. According to the National Highway Traffic Safety Administration, an estimated 43.5 million illegal school bus passings occur each year in the United States, highlighting the persistent danger students face when boarding and exiting the bus.

“It’s time to move beyond reactive tools after a child has already been put at risk”, said Dan Thompson, Co-Founder at BusGates. “Real solutions exist today that proactively reduce illegal passing and protect children in the moment, and our stop arm extensions are a proven way to reduce violations before they happen.”

Communities that have implemented stop-arm extensions have reported reductions in illegal passing incidents, with some school districts noting significant decreases following deployment. The approach focuses on addressing driver behavior at the point of risk by increasing visibility of the school buses’ stop arm and reinforcing the expectation to stop when it’s extended.

BusGates is also encouraging parents and educators to use Distracted Driving Awareness Month as an opportunity to talk with students about safe crossing practices and to engage in conversations about bus stop safety within their communities.

Drivers are reminded to remain alert, particularly in residential areas and along school bus routes. Safety officials recommend avoiding phone use while driving, reducing speed near bus stops, and anticipating that children may cross the street unexpectedly.

“In today’s environment of constant distraction, we need safety measures that make school buses impossible to miss”, added Jeff Stauffer, Co-Founder at BusGates. “Stop-arm extensions increase visibility of the school bus and help reduce illegal drive arounds, keeping students safe when they get on and off the bus.”

BusGates, a stop-arm extension technology designed to increase the visibility and physical presence of a school bus stop signal, is being implemented in districts across the U.S. and Canada as part of broader efforts to improve student safety. The device extends into the roadway when the bus is stopped, creating a more prominent visual cue for approaching drivers and prompting them to slow down and stop.

BusGates Stop Arm Extensions are being used by school districts in 26 states including:
Arizona, Arkansas, Colorado, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Missouri, Montana, New Mexico, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Texas, Utah, Virginia, Washington, West Virginia, as well as in Canada.

About Bus Gates:
Bus Gates is on a mission to reduce vehicle “drive-arounds” at bus stops across America and make getting to and from school safer for students. Bus Gates stop-arm extensions are a simple, cost-effective solution to a major problem – cars ignoring stopped school bus warnings putting students at risk. Bus Gates stop-arm extensions easily retro fits to the existing school bus stop signs. They offer additional visibility and stick out further from the bus to make drivers more aware and reduce illegal “drive-arounds” by up to 95%. www.busgates.com

The post BusGates Urges Proactive Measures During Distracted Driving Awareness Month to Protect Students at Bus Stops appeared first on School Transportation News.

Emergency response is non-negotiable safety and security training for student transportation professionals as they are the first line of defense in active-threat situations that take place on the school bus.

The “Elements of School Transportation Active-Threat Response Training” four-hour seminar on Friday, July 10 at STN EXPO West conference will be organized into four distinct sections. It begins with the doctrine of in loco parentis, Latin for “in the place of a parent,” the legal term for assuming the responsibility of a child or minor. In this instance, in loco parentis ensures safety through threat recognition as well as understanding physiological stress responses.

The second part moves to de-escalation training and crisis response, explaining how to address behavioral or emotional triggers with appropriate communication techniques to defuse the situation before it becomes physical.

The third section covers behavioral intelligence. Attendees will learn to train their school bus drivers to recognize their unique placement of observation of student behavior patterns and be alert to areas of concern before an incident occurs.

Part four of the seminar will shed light on quick-threat response, including emergency communication, scenario-based security training and defensive physical intervention.

Attendees will leave the seminar with a realistic and actionable plan to equip their school bus drivers and other student transportation staff with following legal protocol, recognizing warning signs and communicating them before incidents occur, and formiong a structured response to cases of violence onboard the school bus.

Meet the Instructors Teach Active-Threat Response

The seminar is presented School Transportation Active Threat Response Training, or S.T.A.R.T., a program created by veteran Ohio law enforcement officers to train student transportation professionals in the school bus environment to be prepared for emergency situations. The lead presenters will be Jim Levine, founder of S.T.A.R.T., and John Zippay, S.T.A.R.T. co-founder and current program coordinator, along with Kevin Spackman, a S.T.A.R.T senior instructor, and Greg Truhan, former U.S. Secret Service special agent, and S.T.A.R.T program developer and senior training instructor.

All four of the instructors have extensive experience in law enforcement. Levine began his career at the Arlington County Police Department in Virginia and since then has served as a S.W.A.T. instructor as well as a field training officer, co-founded a global security organization near Washington D.C., is certified in active-shooter response techniques as well as through the Ohio Crime Prevention Association in the concepts of CPTED (Crime Prevention Through Environmental Design) and Crisis Intervention Training. Zippay currently serves as full-time police officer for the South Russell Police Department in Ohio alongside Spackman and is also a member of the Ohio School Resource Association and a certified Crisis Intervention Team member.

Save $100 on main conference registration with Early Bird Savings when you act by June 5. The STN EXPO West conference will be held July 9-15 at the Peppermill Resort in Reno, Nevada. Updates to agenda and speaker lists can be found at stnexpo.com/west.

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The post Active-threat Response Training Subject of Opening STN EXPO West Session appeared first on School Transportation News.

Thomas Built Buses is acting on one of pupil transportation’s most vulnerable part of a child’s school day: The Danger Zone and illegal passing of stopped school buses.

With its recent “If You Pass” campaign, the school bus manufacturer combined direct messaging, community engagement and financial support to elevate awareness and encourage safer driver behavior nationwide. The initiative, launched in October during National School Bus Safety Week, culminated in nearly $6,000 raised for Bryan County Schools in Georgia to support local safety efforts. Thomas Bus announced the award in February.

“The campaign was driven by a critical safety issue: The illegal passing of stopped school buses,” Mario DiFoggio, general manager of dealer channel sales and marketing for Thomas Bus, told School Transportation News last month. “There are an estimated 45.2 million illegal passings of school buses each year, which underscores just how serious and widespread the problem is.”

Rather than relying on traditional messaging, Thomas Bus leaned into a more direct and attention-grabbing approach.

“The If You Pass campaign was intentionally direct because politeness doesn’t stop traffic — awareness does. For a short, three-week campaign, the response exceeded our expectations, and we know these funds will go a long way in supporting the important work Bryan County Schools is doing to protect students and keep this conversation going,” DiFoggio added in a statement.

That approach appeared to resonate. The campaign utilized social media and a limited-edition merchandise line to spark conversation and invite participation. Proceeds from merchandise sales were directed toward safety education, while communities were encouraged to nominate deserving school districts for funding.

DiFoggio said the campaign exceeded expectations.

“The response was overwhelmingly positive,” he noted, indicating strong engagement from drivers, educators, parents and community members. “Many people thanked us for addressing the issue in a bold and memorable way.”

Thomas Bus Awards Georgia District for Making a Public Splash

Bryan County Schools ultimately stood out among nominees due to its grassroots efforts and community involvement.

“Their transportation team actively encouraged participation, which led to a high volume of nominations and broad community involvement,” DiFoggio explained.

For Thomas Bus, supporting the district reflects a broader mission that extends beyond manufacturing school buses.

“While we’re known for building school buses, our responsibility doesn’t end when we hand over the keys,” DiFoggio said. “We see ourselves as partners in student transportation.”

The nearly $6,000 contribution is intended to help Bryan County Schools expand safety education and outreach, though district leaders will ultimately determine how the funds are used.

“Our hope is that the campaign and contribution inspire and encourage the district to amplify their safety education efforts and extend the reach of their impact,” he added.

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Related: Seatbelt, Danger Zone Recommendations Highlight NTSB Discussion at STN EXPO East
Related: Children’s Books by School Bus Drivers Double as Safety Education Tool
Related: NHTSA Kicks off Distracted Driving Awareness Month with Campaign
Related: Minnesota Passes Bill to Strengthen Law on Illegally Passing School Buses
Related: Iowa Launches Inaugural School Bus Safety Week Poster Contest

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The campaign also highlights the role manufacturers can play in addressing safety challenges beyond vehicle design. “It takes a collective effort — manufacturers, drivers, school districts, parents and the general public all play a role,” DiFoggio said.

Thomas Bus plans to continue building on the initiative, with future outreach tied to National School Bus Safety Week in October and beyond.

“We see this as an ongoing effort, not a one-time initiative,” DiFoggio said.

His advice for districts and communities aiming to improve school bus safety awareness is to be straightforward, bold and consistent.

“This is a serious issue, and sometimes it takes a message that truly stands out to change behavior,” he said.

The post ‘If You Pass’ Campaign Drives Awareness, Engagement on School Bus Safety appeared first on School Transportation News.

A semi-truck driver says his brakes failed moments before he rear-ended a school bus carrying about 30 kindergarteners on a field trip April 9, reported News 4 Jax.

According to the news report, the Duval County school bus was transporting students from San Pablo Elementary School to the Jacksonville Zoo. It stopped at railroad tracks when it was struck from behind by the semi.

Four children were reportedly taken to the hospital with injuries. Injuries included two broken legs, cuts to the head and chest pain. Authorities have not released updates on the conditions of those injured.

According to the report, the semi-truck driver told police he saw the bus stopped at the tracks and attempted to brake but said his, “brakes were not working.” The driver swerved in an effort to avoid the collision but was unable to stop in time. He was cited for careless driving. Investigators noted he was not distracted at the time of the crash.

Investigation Into Vehicle Records

Dalya Farah, an attorney representing the families of three injured students, said the focus now shifts to the truck’s condition and maintenance history.

“We will most likely inspect the truck. There’s a lot of information on semi-trucks that we can’t obtain otherwise,” Farah said via the article.

She added that inspection records and maintenance logs will be critical in determining whether mechanical failure played a role or if other factors contributed. “When it comes to a semi case, there could be a lot of factors that go into fault,” she said.

Records reviewed by local news reporters show five other crashes linked to the trucking company, Universal Logistics Holdings, over the past two years. It is unclear whether the same semi-truck driver was involved or who was at fault in those incidents. The company has also undergone 74 inspections during that period, though that figure may include its entire fleet.

A company manager declined to comment when contacted by local news reporters, the article states.

Investigators continue to examine whether mechanical issues, including possible brake failure, contributed to the crash.

Written with assistance from AI.

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Related: Oregon School Bus Driver Charged in Fatal Field Trip Crash
Related: Florida Man’s School Bus Crash Claim Highlights Limits of Government Immunity
Related: Pennsylvania School Bus Driver Dies as Result of Crash
Related: West Virginia School Bus Driver Faces Sentence After DUI Crash

The post Semi-truck Driver Says Brakes Failed Before Florida School Bus Crash appeared first on School Transportation News.

DENVER, Colo. —EverDriven, the leading provider of alternative student transportation solutions, today released new caregiver survey data demonstrating high levels of satisfaction, trust, and reliability, reinforcing EverDriven’s role as a critical partner for school districts navigating ongoing transportation challenges.

As districts across the country face persistent school bus driver shortages, increasing demand for individualized transportation, and rising expectations around safety and reliability, caregiver trust has become a clear measure of whether a transportation solution is truly working. EverDriven’s latest data shows that its model doesn’t just meet student needs; it earns the confidence of the families it serves

Based on 2026 feedback from nearly 600 caregivers, over 80% of caregivers say they would recommend EverDriven to others, a strong indicator of trust in the company’s safety-first approach and consistent service delivery. Beyond satisfaction, these results underscore the essential role transportation plays in a student’s daily experience, including consistent attendance, stability and better overall student outcomes.

Real Caregiver Experiences
“As a single mother, I am big on my kid’s safety. I had been skeptical about putting my kids in a stranger’s vehicle without me. But EverDriven changed all of that,” said Angie Nelson of Iowa. “The staff are kind, helpful and very understanding. The EverDriven VIP App allows me to track my kids from the second they get into the vehicle to when they arrive at school. EverDriven provides safety and gives caregivers comfort their kids are safe every day.”

“My child has gone through EverDriven for the last two years, and as a parent, my experience with the company has been amazing,” said Caressa Palmer of South Carolina. “The drivers are trustworthy, honest, and understanding. EverDriven is reliable and always on time. I would definitely recommend it to a friend or family member.”

What Caregivers Value Most
The survey data points to four things caregivers say matter most:
Safety and trust: Every driver undergoes rigorous background checks, identity verification, and ongoing monitoring, supported by a culture of accountability and care. Safety protocols are designed specifically for student transportation, not ride-share.
Real-time visibility: The EverDriven VIP app enables caregivers to track their child’s ride in real time, providing end-to-end visibility from pickup through drop-off.
Consistency and reliability: Dedicated drivers and optimized routing support dependable, on-time service and a more familiar experience for students. For students with disabilities, 83% of rides are completed by the same driver, helping build consistency, trust and comfort.
Communication and support: Responsive support teams work closely with families and districts to proactively address concerns and adapt to student needs.

“When a caregiver trusts you with their child, there is nothing more important than getting that right every single day,” said Mitch Bowling, CEO of EverDriven. “These results reflect the trust families place in us and our unwavering commitment to safety. From the drivers we vet to the technology we provide, everything we do is designed to give caregivers confidence that their children are safe, supported, and cared for from pickup to drop-off.”

Meeting a Growing Need
With ongoing driver shortages, increasing numbers of students requiring specialized transportation, and rising expectations around safety and reliability, districts are under pressure to deliver transportation solutions that work for every student.

In this environment, caregiver trust serves as a critical validation point. When families feel confident in transportation, districts experience fewer disruptions, reduced administrative burden, and greater confidence that students can consistently access their education.

To learn more about how EverDriven helps districts reduce transportation challenges while ensuring safe, consistent access to education, visit everdriven.com.

About EverDriven
EverDriven delivers modern student-centered transportation that’s safe, consistent, and built for those who need it most. EverDriven specializes in routing and transporting students across all ranges of needs — from everyday support to the most complex circumstances — including students with disabilities, students experiencing housing instability, and other high-need populations. Serving more than 800 districts across 37 states, the company completed over 2 million successful trips last year. EverDriven’s deeply human, fully compliant, and AI-powered approach helps districts get students on the road in hours, not days, while maintaining consistent, high-trust rides that complement traditional yellow bus fleets. For more information, visit everdriven.com.

The post When Caregivers Trust the Ride, Students Thrive: New EverDriven Survey Data Shows 8 in 10 Caregivers Would Recommend the Service appeared first on School Transportation News.

REDWOOD CITY, Calif., — Zūm, the leader in Connected Mobility Experience (CMX), today announced a $100 million investment from TPG, bringing the company’s total funding to $430 million and valuing Zum at $1.7 billion. TPG is making its investment through The Rise Funds, the multi-sector strategy of its global impact investing platform, and in connection with the investment, Steve Ellis, a Managing Partner of The Rise Funds, will join Zum’s Board of Directors.

The funding follows the introduction of the Zum CMX platform, a Connected Mobility Experience designed to address the fragmentation, delays, and lack of visibility that have long defined student mobility. New research unveiled today quantifies the impact of this antiquated system, identifying that 54% of parents report their child experiences worry or concern about school transportation—contributing to what Zum calls a nationwide “Transportation Anxiety Crisis” — and roughly $15 billion educational loss a year.

Together, these developments reflect a growing recognition that while transportation moves vehicles, mobility is about moving people, and that daily experience has remained largely unchanged for decades.

“Every day, millions of students depend on systems that were never designed to work in real time,” said Ritu Narayan, Founder and CEO of Zum. “Zum CMX is our answer — a system we have been building and refining across 4,500 schools that brings visibility, coordination, and reliability to daily mobility. This funding allows us to accelerate what we know works and bring it to every student in America.”

Investor Conviction in a Category-Defining Platform
“TPG invested in Zum because it’s the leading innovator in one of the largest and most underserved critical transportation markets in the country,” said TPG’s Steve Ellis. “By fundamentally redesigning how student mobility is managed in real time, Zum’s fully integrated AI powered system is delivering measurable gains in reliability, efficiency, and outcomes for students, their families, and school districts across the country.”

This is a category-defining movement. Zum is not just improving student mobility —it is fundamentally redesigning how people, vehicles, and operations are coordinated in real time.

Across the $50 billion student mobility market, the largest segment of mass mobility, millions of daily rides are still managed through fragmented systems that lack real-time coordination. Zum CMX addresses this by integrating routing, dispatch, workforce management, safety, and communication into a single, continuous operating system.

Scaling Across School Districts Nationwide
Zum currently operates across more than 4,500 schools in 17 states, serving some of the largest districts in the country, including Los Angeles Unified School District, Boston Public Schools, San Francisco Unified School District, Omaha Public Schools, and Kansas City Public Schools.

The $100 million investment will accelerate:

Expansion of Zum CMX across additional school districts nationwide.
Continued investment in AI-driven coordination and predictive operations.
Scaled infrastructure to support large-scale, real-time mobility system.

Proven Outcomes at Scale
Zum CMX is already delivering measurable results across every district it serves:

98% on-time bus arrival rate on average.
20% reduction in bus fleet size through route efficiency.
4.9 out of 5-star parent satisfaction across more than 1.7 million reviews.
Up to 10% reduction in annual transportation costs for the San Francisco Unified School District.
These outcomes demonstrate how improved transportation reliability directly impacts attendance, learning readiness, and district financial sustainability.

The Transportation Anxiety Crisis
The investment coincides with the inaugural Zum Mobility Symposium in Sunnyvale, where school district leaders, policymakers, and researchers will gather to discuss the future of student mobility. At the event, Zum will formally introduce CMX as a new category and unveil research from NORC at the University of Chicago.

The findings highlight a system that was never designed to operate in real time, in which routing, dispatch, communication, and safety have historically operated in silos, creating anxiety for families and inefficiencies for districts. Zum CMX is designed to eliminate these root causes by bringing visibility, coordination, and accountability to every ride.

About Zum
Zum is revolutionizing mass mobility with its Connected Mobility Experience (Zum CMX) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zum CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zum CMX. Recognized globally for its innovative approach and operational execution, Zum has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zum is backed by leading investors including Sequoia Capital, GIC, SoftBank, and TPG. Zum, Zum CMX, and associated logos are trademarks of Zum Services, Inc. All rights reserved. Learn more at www.ridezum.com.

About TPG
TPG is a leading global alternative asset management firm, founded in San Francisco in 1992, with $303 billion of assets under management and investment and operational teams around the world. TPG invests across a broadly diversified set of strategies, including private equity, impact, credit, real estate, and market solutions, and our unique strategy is driven by collaboration, innovation, and inclusion. Our teams combine deep product and sector experience with broad capabilities and expertise to develop differentiated insights and add value for our fund investors, portfolio companies, management teams, and communities.

About The Rise Funds
The Rise Funds are a core pillar of TPG’s global impact investing platform. Founded in 2016 by TPG in partnership with Bono and Jeff Skoll, The Rise Funds invest behind impact entrepreneurs and growth-stage, high potential, mission-driven companies that are focused on building and scaling solutions to the world’s most complex challenges. The Rise Funds deliver capabilities and expertise across a wide variety of sectors and countries at scale, focusing on opportunities in climate and decarbonization, education, financial inclusion, healthcare, and impact technology.

TPG’s Impact Platform is the world’s largest of its kind, managing approximately $31 billion in assets across a family of funds that pursue non-concessionary returns and social and environmental impact at scale through growth equity, private equity, and infrastructure investing strategies.

The post Zum Raises $100 Million From TPG to Accelerate Zum’s Connected Mobility Experience (CMX) and for Continued Growth and Expansion appeared first on School Transportation News.

Why is finding qualified school bus drivers, mechanics and fleet managers such a continuous pain point? According to the Transportation Director Summit survey of 82 industry leaders who attended last month’s STN EXPO East, 57 percent ranked driver retention and shortages as their single biggest challenge in 2026.

The labor market remains tight, and the challenge is no longer just “finding people”—it’s competing for them when districts cannot simply raise wages. School board-approved pay scales lock compensation into predetermined steps, often tied to seniority or certifications rather than market demand. Corporate giants like Amazon, Walmart and local logistics firms can adjust to pay overnight while public school districts cannot. So, how do you market your district or company effectively and retain talent when the most obvious lever—higher pay—is off the table?

Marketing for job candidates demands precision and authenticity, not bigger budgets. Instagram, YouTube, TikTok (where district policies permit), and Facebook remain the most cost-effective channels for hyperlocal reach. Paid campaigns now use AI-driven targeting that zeroes-in on CDL holders, retirees seeking part-time stability, stayat-home parents needing mid-day flexibility, military veterans with logistics experience, or gig-economy workers craving predictable routes—all without ever leaving your district’s geographic radius. Organic content is even more powerful because it costs nothing beyond staff time.

“Your current school transportation team members are your best brand ambassadors,” said 2026 STN EXPO East keynote speaker Jim Knight, formerly the head of global training for Hard Rock International. For more than 20 years, Knight built one of the world’s most legendary service cultures by turning every Hard Rock employee from stagehands to executives—into passionate, authentic advocates. He proved that no amount of slick advertising or big-budget campaigns can match the credibility of real people who live the brand every day. The exact same principle applies to school transportation operations. It is especially powerful when pay scales are locked by district policy.

School bus drivers are already the face of your organization. Every morning, they greet families at bus stops. Every afternoon they deliver children safely home. They interact with students, parents and the community in ways no recruitment poster or corporate ad ever could. When these insiders voluntarily share their real experiences—the satisfaction of a flawless pre-trip inspection, the joy of a kindergartner’s first-day high-five, the pride in mastering new safety technology or efficiency tools, or the camaraderie during a snow-day operation—prospects listen with a level of trust that money alone cannot buy.

This internal advocacy is your ultimate competitive advantage. Job candidates today don’t just want a paycheck. They want proof that the job is meaningful, the culture is supportive and the technology makes their day easier. Your team already has those stories. All you have to do is give them a megaphone.

Hiring is only step one. Retention must come from non-monetary levers that you can control. Offering a flexible schedule can be valuable as people demand more work-life balance. Many districts now offer split-shift or four-day route options, mid-day breaks
for drivers, and predictable “no-weekend” commitments that competing employers cannot match. These arrangements often require creative planning and dialogue—not more money.

Technology makes the job easier (most of the time). Mobile apps for real-time schedule changes, instant PTO requests and digital pay stubs reduce frustration. Performance dashboards track on-time performance and safety metrics, then automatically trigger personalized digital “thank-you,” bonus points toward extra vacation days, gift cards or priority shift selection—recognition that feels immediate and data-informed.

Districts succeeding in 2026 need to consider that public recognition events (Driver of the Month with a reserved parking spot and district-wide shout-out) create belonging. Positive reinforcement and safety are tightly linked. Districts using digital recognition platforms report measurable drops in minor incidents and absenteeism because people who feel seen and supported simply drive and maintain equipment more carefully. School transportation leaders do not need unlimited budgets. They need a deliberate, tech-enabled strategy that showcases the job realistically, removes daily friction through smart tools, and builds a culture of appreciation and growth within the financial and policy guardrails that already exist.

Start with your own employees’ stories, amplify them with the platforms and targeting tools available today, and then surround those new hires with technology and human-centered perks that make your operation the place people choose to stay, even when the pay scale stays the same.

Editor’s Note: As reprinted from the April 2026 issue of School Transportation News.

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Related: Technology Improves Driver Recruitment and Retention at Missouri District
Related: Transportation Directors Receive Rock Star Training on Driver Retention
Related: (STN Podcast E302) Technology Tools for Bus Drivers: No More Struggling with Paper Route Sheets
Related: Bus Monitors: Your Next Driver Retention Strategy?

The post Fresh Ideas: Recruitment, Retention appeared first on School Transportation News.

When a student experiencing homelessness moves in the middle of the night, how quickly can your district get them a ride to school the next morning? When a student with an IEP can’t be adequately served by a traditional bus route, who do you call — and what happens if they don’t show up?

For most transportation directors, solving for the most complex student needs consumes 95% of your time. McKinney-Vento compliance, IEP mandates, chronic absenteeism, driver shortages, and the everyday scramble of last-minute changes don’t slow down — and neither can you.

Join School Transportation News and HopSkipDrive for a candid, peer-led conversation on how districts are rethinking their transportation mix to serve every student — not just the ones the yellow bus can reach. You’ll hear directly from a McKinney-Vento Coordinator and a Director of Pupil Transportation and Fleet Management who have navigated these challenges firsthand, alongside a HopSkipDrive transportation analyst who has sat on both sides of the table.

We’ll dig into the real costs and tradeoffs of different transportation operating models — Transportation Network Companies (TNCs), brokers, and taxis — and explore what a smarter, multimodal approach can mean for attendance, compliance, and the students who need you most. You’ll leave this webinar with:

• A clearer framework for evaluating transportation operating models and where each fits in your district’s plan
• A practical look at what McKinney-Vento transportation can and should look like
• Real-world strategies for using supplemental transportation to reduce chronic absenteeism
• A comparison of TNCs, brokers, taxis, and white fleets: what each model actually delivers in terms of safety, speed, visibility, cost effectiveness, and compliance

This content is brought to you by HopSkipDrive

REGISTER BELOW

Featured speakers:

Claire Bergman
McKinney-Vento Coordinator
Sun Prairie Area School District (WI)

Claire Bergman currently serves as the McKinney-Vento Coordinator for the Sun Prairie Area School District, where she is dedicated to removing barriers to education for students experiencing housing instability. With a deep passion for policy reform and systems-level change, she focuses on strengthening districtwide support frameworks to ensure equitable outcomes for vulnerable students and their families. Ms. Bergman holds a Master’s in Social Work from Loyola University Chicago.

 

MeChale’ Johnson
Director, Office of Pupil Transportation and Fleet Management
Alexandria City Public Schools (VA)

MeChale’ Johnson is the Director of Pupil Transportation and Fleet Management for Alexandria City Public Schools (ACPS). For the past four years, she has overseen a fleet of 124 school buses and more than 85 passenger vehicles, ensuring the safe and reliable transportation of students to and from school each day. Her operation also provides specialized transportation services for students with unique needs through partnerships with contracted public carrier vendors. Prior to joining ACPS, Ms. Johnson served as the Director of Transportation for Falls Church City Public Schools. She possesses more than 15 years of experience in transportation management, beginning her career at the University of Maryland (UMD), where she supervised transportation services that supported university students commuting to campus from surrounding counties and local communities. She also spent several years in public mass transit leadership with the Washington Metropolitan Area Transit Authority (WMATA). Ms. Johnson holds a bachelor’s degree in Criminology and Criminal Justice from the University of Maryland and a Master of Business Administration (MBA).

Greg Dutton
Senior Transportation Analyst
HopSkipDrive
Former Director of Transportation
Renton School District (WA)

Greg Dutton is a Senior Transportation Analyst at HopSkipDrive with nearly three decades of experience spanning transportation operations and technology leadership. Greg brings a uniquely informed perspective to his role — having first engaged with HopSkipDrive on the client side as Director of Transportation at Renton School District in Washington State, he has a deep understanding of the daily struggles and tough decisions facing school transportation professionals, including issues related to the national school bus driver shortage. In that role, Greg led all aspects of the district’s transportation department — from personnel management and route planning to budget administration, safety, and fleet operations. Prior to that, Greg held the role of Assistant Director of Transportation, overseeing daily operations, accident investigations, and coordination with law enforcement and community stakeholders. He holds an MBA in Telecommunications Management from Alaska Pacific University, a BA in Telecommunications from Texas Tech University, and an AA in Mass Communications from Amarillo College.

The post (Free Webinar) Beyond the Bus: Comparing Transportation Models for Serving Today’s Most Complex Student Needs appeared first on School Transportation News.

Michelle Summers was a part of both the Transportation Director Summit and the inaugural STN EXPO Peer-to-Peer Mentorship Program at the STN EXPO East conference. She joined Senior Editor Taylor Ekbatani on the School Transportation Nation Podcast to share the impact of networking within the industry, discover new solutions, take actionable strategies and meaningful relationships from the STN EXPO East conference back to her district.

Listen to STN Podcast E300: Fuse Your Ideas: Connection & Innovation at STN EXPO East 2026.

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Related: WATCH: STN EXPO East 2026
Related: (STN Podcast E301) STN EXPO East: Connection, Leadership & Quality Transportation Products
Related: Transportation Directors Receive Rock Star Training on Driver Retention

The post WATCH: Michelle Summers on the School Transportation Nation Podcast appeared first on School Transportation News.

A Thursday webinar went behind the scenes into how a Dallas-area school district transportation department utilized data and alternative transportation to support student attendance amid budgetary concerns.

Budget Pressure is Rising

“We know efficiency is going to be top of mind for every district,” declared Courtney Pallotta, chief marketing officer for EverDriven.

She said the sponsored webinar Thursday was meant to provide tools so districts can submit budget plans with the goal of “[making] sure every kiddo gets to school every day, safely.”

Timothy Logan, director of transportation for nearby Garland Independent School District, advised keeping an eye on data and trends, such as enrollment fluctuations, spiking fuel costs, staff overtime and legislative mandates without funding.

“Prepare and pivot,” he encouraged.

Alex Muirbrook, strategic sales director for EverDriven, noted that the student-centric mission stays the same no matter the cost increases or how much the budget shrinks.

“It’s a very interesting paradox in that, when you think about student transportation, there are elements of what has to be managed every day that are incredibly operational like fuel or drivers, but the flipside is that the outcome is incredibly human,” Pallotta said. “At the end it’s still about a student experience.”

Pallotta reviewed a recent survey sent to STN readers that indicated pressure on transportation leaders continues despite varying budget outlooks.

Logan and Garland ISD Operations Supervisor Jazmyn Ware agreed with the survey results, which found that the top reasons transportation departments expected a funding decrease were: District-wide budget cuts, state and federal funding reductions, declining enrollment and rising operational costs elsewhere.

It costs just as much to run the same scope of operations even if the school buses grow empty as more students move out of the area, Logan said.

Budgetary challenges aren’t going away soon. Logan said transportation leaders must reconsider vehicle choices, utilize third parties, or make hard decisions such as cutting field trips or overtime. Wared added it’s a tough conversation because “we have the overtime because we have the need” for sports or band trips.

Ware underscored the importance of intentionality to reduce idling and deadhead (miles travelled without cargo), consolidate routes, run fuller buses and overall be more efficient. That must be balanced with student welfare since “we want to get the students to and from in a timely manner but also a safe manner,” she said.

Muirbrook and Logan praised the student transportation industry for being a close-knit group whose members converse and brainstorm solutions to budget issues.

“Phone a friend,” Ware agreed.

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Related: As School Bus Production Spikes, So Do Alternative Vehicles?
Related: (STN Podcast E299) Meeting Needs: Answering Questions on Alternative Student Transportation
Related: National Specifications Manual Republished to Fix Alternative Transportation Section Omission
Related: Alternative Transportation a Fit for this Catholic All-Girls High School in L.A.
Related: State Budget Calls for Real-world Range Testing for Electric School Bus Sales
Related: Texas Team Takes Home Roadeo Award at TSD Conference

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Three Practical Transportation Shifts

The first of three practical transportation shifts advised was to align transportation decisions with student access and attendance goals.

Serving special education, medically fragile, or McKinney-Vento eligible students is an important piece of the puzzle, Muirbrook said. He noted that adding these students to existing routes and buses is a different consideration than if they need new routes or vehicles.

Ware spoke to continuing economic hardships resulting in more McKinney-Vento eligible students. Logan reiterated the need for data, which shows a spike near the winter holiday season but indicates that the overall trend is increasing.

The second tip was to improve efficiency by matching student need with the right transportation mode, which Pallotta noted may not always be the yellow school bus.

“This is an outcome-driven approach,” she said. She advised considering enrollment data and planned routes then asking, “How do I plug this into the choices I have, or do I need to introduce a choice I don’t have to gain more efficiency and flexibility?”

For students with special needs, Ware noted that the many considerations include ride times, student disabilities, level of service needed and more. “We are very creative,” she confirmed.

“I’m sure there’s a lot of both art and science to how you do that,” Pallotta quipped.

Logan agreed, “Our goal is to get them there, and that’s what we do.”

Ware stated that the team first looks to put a student on a yellow school bus and, if that doesn’t fit, works with EverDriven for alternative transportation. Logan noted that this partnership helps fill a need where the district requires alternatives.

Having the flexibility to choose the most appropriate options lets transportation teams focus on safety, student support and affordability amid increased homelessness or school closures, Muirbrook noted.

Lastly, the panel advised connecting transportation outcomes to the district’s 2026 – 2027 budget request.

Clear communication and avoiding surprises, Logan said, have resulted in transportation having a seat at the table in Garland ISD and securing buy-in from administration.

Muirbrook noted that investing in student attendance is not only valuable for the children but often ends up cyclically paying off financially for the district.

“Have multiple tools in your kit so you have the flexibility to do the right thing for the right student within your budget,” Pallotta said.

Watch the webinar on demand. 

The post ‘Prepare and Pivot,’ Advises Texas Student Transportation Director appeared first on School Transportation News.

JEFFERSON HILLS, Pa. – Matthews Bus Company’s West Jefferson maintenance team has received a letter of commendation from the Pennsylvania State Police for their extraordinary commitment to safety and fleet maintenance. This is the second time the team has received praise for their fleet inspections in the last few years – proving their unwavering, continuous dedication to ensuring their buses are maintained to the highest standards.

The letter of commendation, written by Corporal Jacob Y. Roberts, Patrol Supervisor and US DOT Inspector for the Pennsylvania State Police, praised Maintenance Supervisor Sam Borrelli and his team, stating the following:

“Sam and his team are far and away among the absolute best to work with. The buses are always extremely well maintained, clean, and never have any issues that would result in a violation on a DOT Inspection. There is never a concern when coming to the garage that things will be out of place or that the process will be difficult. In addition to the buses, the garage itself is always well kept and maintained, and it is always a pleasurable experience to visit.”

Corporal Roberts also lauded Sam, sharing, “I have known Sam for many years at this point, and I personally believe that he does an excellent job. He reflects extremely well upon the company, and more importantly, has a genuine care and concern for the children and drivers that are in the school buses every day. He should be commended for such consistent and excellent work.

John Hinners, who is Sam’s manager and also the Regional Maintenance Manager for the Company’s Great Lakes area, shared his sentiments regarding Sam and his team’s incredible achievement and efforts, stating, “This letter is a phenomenal testament to the dedication Sam’s team provides to fleet maintenance at West Jefferson. Determination and commitment builds integrity and character. It is clear we have made an impact with our consistent and steady approach to quality maintenance. I am beyond proud of the team and their achievement. Congrats and keep up the amazing work.”

Matthews Bus Company has served the Jefferson Hills community for over 60 years and currently provides transportation for the West Jefferson Hills School District. In addition to providing transportation services, the company is proud to support the community as part of its Partners Beyond the Bus community outreach program. Examples include donating 20,000 lbs. of food to a local food pantry for the holidays, holding a Stuff a Bus event, donating a bus to the West Jefferson Hills School District for mobile mental health services, donating backpacks to local students, and more.

About Matthews Bus Company
Matthews Bus Company has been providing safe and reliable student transportation across Pennsylvania since 1961. Its mission is to transport students to school safely, on time and ready to learn® and is a sister brand to Petermann Bus, Durham School Services, Stock Transportation, and more. Through this mission and a grassroots approach to our operations, Matthews Bus Company and its sister brands have earned recognition as a trusted transportation provider among our Customers and the Communities they serve.

The post Matthews Bus Company’s West Jefferson Maintenance Team Praised for Outstanding Dedication to Safety appeared first on School Transportation News.

LOS ANGELES, Calif. — HopSkipDrive, the leader in safe, fast, and simple supplemental student transportation, today announced the introduction of Flexible Invoice Groups. This new self-service tool, available directly within the ride management software RideIQ, allowing transportation directors to automate and customize how they group rides—aligning them instantly with specific school budgets, grant funding, or departmental structures.

In school transportation,”simple” billing is often a myth. Managing these operations is about more than just a ride; it’s about navigating a complex web of budgets, grants, and departmental funding. For large districts, the reality of McKinney-Vento funds, General Ed budgets, and changing Foster Youth placements often means transportation directors end up buried in manual spreadsheets and custom workarounds.

Flexible Invoice Groups is designed to simplify these complex needs by putting control back in the hands of districts and eliminating the need for manual workarounds. Every month, the system automatically generates:

● Custom Budget Alignment: Invoices are automatically pre-sorted into your district’s
specific “buckets”—such as McKinney-Vento or General Ed. Because riders are mapped to these groups on the backend, your billing arrives already aligned with your funding and departmental structures.
● Total Transparency: Every invoice automatically generates a consistent Excel backup with trip-level details. Because we maintain a direct relationship with every CareDriver, you get a verified audit trail showing exactly how each student’s ride is billed.
● Clear Reporting: Access clean, standardized PDFs that are pulled directly from our ride records. Our direct relationship with drivers on our platform means reports are generated directly from our data, not from a middleman’s spreadsheet. These PDF reports provide the easy-to-understand documentation that procurement teams often need to share with other departments and district leadership.

From a Manual Marathon to Total Accuracy
Aligning invoices with internal cost centers used to be a manual marathon, especially for
districts juggling multiple funding sources. We’ve transformed that”spreadsheet scramble” into a centralized, automated system, slashing the time spent on reconciliation and freeing your team to focus on what matters most: getting students to school safely and reliably. Unlike unregulated brokers who can subcontract to unknown third-party fleets—leading to “middleman markups” and fragmented data—HopSkipDrive maintains a direct relationship with every CareDriver. This oversight provides the verified audit trail and transparent reporting necessary to protect your district’s budget and liability, without the hidden costs.

Precision at Scale
The strength of Flexible Invoice Groups lies in providing the granular data needed to track every dollar. By enabling admins to create custom groupings and providing a standardized Excel backup for every billing cycle, this feature ensures that your financial reporting stays seamless and manageable, no matter how many rides you’re coordinating.

At HopSkipDrive, we are committed to being a trusted partner in your district’s financial health. While Flexible Invoice Groups automates the technical side of billing, it is just one part of our support ecosystem. From Shared Billing that automatically splits costs between districts, to RideIQ reports that provide the documentation needed for Medicaid reimbursements, we are giving administrators back their most valuable resource: time. As districts continue to scale their operations, these tools ensure that your billing remains as agile and transparent as you need.

About HopSkipDrive
HopSkipDrive is the leader in safe, fast, and simple supplemental student transportation. Modernizing the $30 billion school transportation industry through its care-centered transportation marketplace which supplements school buses by connecting kids to highly-vetted caregivers on wheels, such as grandparents, babysitters, and nurses in local communities. HopSkipDrive also offers its industry-leading transportation intelligence platform, RouteWise AI, to address critical challenges, including budget cuts, bus driver shortages, and reaching climate goals. With this technology, HopSkipDrive has supported over 14,500 schools and over 2,000 school districts, government agencies, and nonprofit partners. Since its founding in 2014 by three working mothers, HopSkipDrive has surpassed more than 100 million safe miles driven. This record includes nearly 3 million foster and McKinney-Vento rides and 1.7 million Individualized Education Program (IEP) rides, alongside millions of additional trips for General Education, Career and Technical Education (CTE) programs, and extracurricular activities.

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CONCORD, N.C. — Federal safety officials are urging stronger seatbelt usage by students and increased awareness of dangers around school buses following a series of high-profile crashes, including a recent fatal incident under investigation in Tennessee.

In providing the parting takeways at STN EXPO East conference last month, Meg Sweeney, lead investigator and project manager for the National Transportation Safety Board, outlined how ongoing investigations and previous crash reconstructions are shaping new safety recommendations aimed at protecting student passengers and pedestrians.

“Our mission is to investigate crashes, determine a probable cause and then write recommendations to prevent future similar crashes,” Sweeney told attendees during the final conference session March 31.

The NTSB recently launched a “go team” to Tennessee after a fatal school bus crash killed two middle school students, though Sweeney said details remained limited in the early stages of the investigation. The crash took the lives of two middle school girls and parents of the deceased have since filed a lawsuit against the district and the driver.

The agency is also examining a separate student dragging fatality, underscoring the risks students face not only inside the bus but also in Danger Zone, the area immediately surrounding the vehicle during loading and unloading.

Sweeney said the agency focuses on crashes with the greatest potential to improve safety outcomes. With only about 35 staff members in its highway division, the NTSB investigates roughly 15 to 20 crashes annually out of tens of thousands reported nationwide.

“With a staff of 35 people… we have to be really selective in the crashes that we investigate,” she said, noting that cases often involve recurring safety issues or high public interest.

A key focus of recent investigations has been occupant protection, particularly the effectiveness of lap/shoulder seatbelts compared to traditional lap-only restraints or compartmentalization.

“We know and recognize that there are several other types of crashes,” Sweeney said, explaining that while compartmentalization works well in frontal impacts, it is less effective in rollovers, side impacts and other complex crash scenarios.

In multiple investigations, including crashes in Texas and New Jersey, the agency found lap-only belts provide limited protection. “They can provide a benefit… if they’re worn properly,” Sweeney said, but passengers remain “very vulnerable to injury from the flailing upper body.”

In the Leander ISD Texas rollover crash, that Director of Transportation Tracie Franco also presented during the conference, only six of 42 observed students were wearing seatbelts, and most were wearing them incorrectly. Students who were restrained were less likely to be thrown from their seats or ejected, though injuries still occurred due to the severity of the crash.

Based on such findings, the NTSB has repeatedly called on states to require lap/shoulder belts on large school buses and to strengthen enforcement of proper usage through driver training, onboard monitoring and clearer district policies.

Danger Zone Risks Examined

Beyond the bus interior, Sweeney emphasized that some of the most dangerous moments for students occur outside the vehicle.

One of the most dangerous areas for the student is the zone within about 10 feet of the bus, she said, particularly during pickup and drop-off times.

In a 2018 Indiana crash, a pickup truck traveling about 41 mph struck and killed four students crossing to board a stopped school bus despite warning lights and an extended stop-arm.

Other cases have highlighted the role of distracted driving. In Wisconsin, a teenage driver exchanging text messages struck a school bus and fatally hit a student moments later.

To address these risks, the NTSB has recommended stronger enforcement of stop-arm violations, expanded use of camera systems to catch illegal passing, and new vehicle technologies such as automatic emergency braking and pedestrian detection systems.

“We asked school districts to work with law enforcement to create educational campaigns and high-visibility enforcement,” Sweeney said.

Despite the risks and ongoing challenges, Sweeney stressed that school buses remain the safest form of student transportation in the U.S.

“We advocate and tell people school buses are the safest way to transport a student,” she said.

Still, industry leaders at the session warned that driver shortages, operational challenges and declining ridership could increase risks if more families rely on personal vehicles instead of buses.

The Tennessee crash investigation is expected to produce a preliminary report in the coming months, with a final report, including safety recommendations, likely more than a year away.

Written with assistance from AI.

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Related: California School Bus Report Shows Lap/Shoulder Seatbelts Reduce Injuries
Related: NTSB Calls for Seatbelt Polices, Procedures Following Texas School Bus Crash
Related: School Bus Seatbelt Law Appears Imminent in Illinois
Related: (STN Podcast E251) Making Safety Safer: Seatbelts, Technology, Training & Electric School Buses

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