FRISCO, Texas – A Transporting Students with Disabilities and Special Needs (TSD) Conference panel featuring three female special needs routing specialists explored how technology tools for routing, communication and real-time updates can help school transportation teams respond quickly to keep students safer and give parents peace of mind.

Garland Independent School District near Dallas, Texas, transports 1,000 students on 77 daily special education (SPED) routes. During the Sunday Lunch and Learn sponsored by Transfinder, special needs router Sierra Long said paper route sheets and siloed communication posed challenges that were fixed by implementing Transfinder technology. The technology streamlines information and disseminates it to the school bus drivers who need it.

The fleet is equipped with tablets, which both drivers and monitors were trained to access information specific to the student riders they transport. While switching from paper was challenging for veteran drivers, Long said they can troubleshoot over the radio if needed.

She added that operations got a safety boost now that school bus drivers are not glancing at paper route sheets and directions displayed on tablets can be quickly updated due to road conditions or blockages.

Long confirmed a “significant lack of calls” from parents who are now accustomed to finding their child’s bus information on the Stopfinder parent communication app.

She related an incident in which a parent berated a substitute driver who unknowingly released a student to an unapproved person. She said Transfinder customer support modified settings to show drivers pertinent notes on what students with IEPs need and who is approved to take custody of them.

With so many students to route for and paperwork to get in order, Long praised Routefinder’s capability to route dozens of students per hour, saving her team time.

“We don’t set our drivers up to fail,” she said. “We held a lot of trainings and we were very supportive of our staff.” The Transfinder suite was rolled out starting with a pilot program so as not to overwhelm staff.

Melissa Independent School District, also near Dallas, Texas, transports about 170 students with special needs.

Bailey Wouters, special education routing coordinator, said the district previously used different routing software but switched to the more user-friendly Transfinder. She said it took a little while for drivers to come around but once they did, implementation was smooth. The district can utilize an auto-routing feature and then tweak the routes according to student needs.

“The parent calls decreased because all the info is much more accessible,” she confirmed. Geographic filters were set up so parents can see when the bus is approaching predetermined locations and notifications can be sent to affected families if a bus is delayed due to frequent construction in the area.

Wouters praised Transfinder tech support and customer support. With one click, she said she can see all the SPED students populated on a map and can easily consolidate or split routes.

“You can focus more on the child because the route’s just going to fall right into place,” she declared.

Related: (STN Podcast E278) Expert Advice: Special Needs Legal Spotlight, Technology & Top Teams
Related: Transfinder, RIDE Win Big with STN EXPO Innovation Awards
Related: Ins, Outs of Routing Software Discussed at STN EXPO Reno
Related: Bus Technology Summit Session Advocates for Integrated Tech Platform
Related: WATCH: Transfinder at TSD 2024

Meanwhile, Yvonne Morrison, special needs coordinator for Widefield School District #3 in Colorado Springs, Colorado, transports just over 200 students with disabilities on 27 routes.

The district is using paper ridership records and attendance sheets in addition to separate routing and GPS providers. Plus, she said, it is a manual process for drivers to check students on and off the bus. It can get heated when a parent is on the phone and wants answers as to their child’s location, she said to knowing chuckles in the audience.

Routefinder Plus routing software is in use and the Wayfinder driver app is being rolled out, with Morrison’s stated goal being to get all pertinent information in one place.

“Try and keep everything on one platform so it’s quicker and easier to access,” she advised attendees.

All three panelists spoke on the importance of digital records in cases of an emergency. Wouters and Long confirmed that RFID cards have proved helpful in pinpointing student locations. When route changes occur, student information is prepopulated in messages sent to parents through Stopfinder.

“Parents want to make sure their students are in good hands and they are where they need to be,” Long added.

She confirmed that risk management staff have access to Transfinder systems so if an accident occurs it can be quickly determined which students and families are affected. Additionally, educators are given access to Viewfinder so special education teachers can see where their students are.

An attendee noted that routes sometimes need feedback from drivers on the road so planned vs. actual routes line up. Long confirmed that things like right-side pickups and drop-offs can be stipulated in Routefinder systems.

Zach Moren, sales engineering lead at Transfinder, noted that technology is not always easy, but knowledgeable student transporters can make it work for their districts.

The post TSD Panel Shares How Technology Improves Special Needs Transportation Operations appeared first on School Transportation News.

FRISCO, Texas — Several TSD Conference sessions were held on cultivating safe, inclusive and comfortable transportation for students with special needs.

Plus, a hands-on evacuation training for students with special needs and preschoolers was hosted at Prosper Independent School District.

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FRISCO, Texas — Saturday featured a keynote from special education attorney Betsey Helfrich and numerous breakout sessions on collaborating across departments for the safety and support of students with special needs.

Additionally, the Roadeo Competition was coordinated by Women in Transportation (wit.) offsite at Frisco Independent School District.

A Lunch & Learn saw Blue Bird and Zonar client representatives discuss fuel of choice and technology case studies.

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FRISCO, Texas – Transportation Supervisor Todd Silverthorn shared how Kettering City Schools in Ohio improved efficiency, safety and accountability by integrating technology and promoting hands-on staff engagement.

Silverthorn said in Saturday’s Zonar-sponsored TSD Conference Lunch and Learn session that Kettering City Schools was looking for a technology solution to help with issues such as drivers being unfamiliar with routes, two-way radios not working in communication blackout spots, and the need to improve on-time performance.

Pairing Transfinder routing information and ByteCurve driver management with Zonar GPS helped the transportation department discover efficiencies and eliminate multiple routes, he said. Tracking the school buses helps direct mechanics to a broken-down vehicle or locate a one when a parent asks where it is.

Payroll issues are also solved faster as each driver’s route is tracked so it can be determined, for instance, if they were on a field trip route on a day that they missed clocking in. Turn-by-turn navigation has replaced paper route sheets and digital report keeping allows the pulling of data requested by law enforcement, Silverton explained.

To assist with implementation, the district took a “train-the-trainer” approach and educated several employees who then instructed the rest of the staff. It also received National Association for Pupil Transportation (NAPT) grants to help offset the cost of the software and subscriptions.

Related: (STN Podcast E278) Expert Advice: Special Needs Legal Spotlight, Technology & Top Teams
Related: School Bus Maintenance Process Recommendations Influenced by Technology
Related: Feeling Super About Transportation Technology?
Related: Gallery: Green Buses, Bus Technology Highlighted on STN EXPO West Day 3
Related: (STN Podcast E275) Teamwork & Innovation: Alabama Top Transportation Team & Exclusive Zonar Interview

Silverthorn advised not to add too many technologies at once. He underscored the importance of involving staff in planning discussions and building in time for troubleshooting. He said he shows his drivers that both he and the data are there to support them, not simply surveil them “Big Brother” style.

He added that the data from his technology stack facilitates fuel savings, route efficiencies, streamlined payroll, DVR storage, easier driver navigation and conflict resolution.

A third of his fleet transports students with special needs and on-time performance is huge for this population, he said, noting how crucial it is to pinpoint specific bus locations. He recounted one incident in which a bus on the highway needed immediate assistance due to a student having a meltdown. The live GPS tracking allowed a trained aide to be dispatched there quickly.

Being able to monitor bus locations and provide parents with answers as to where their children are helps prevent said parents from showing up to bus stops and becoming aggressive with drivers, said Silverthorn, who is also the executive director of the Ohio Association for Pupil Transportation.

In answer to an attendee’s question on data security, Silverthorn said that the data is simply a livestream within the routing software and does not leave that environment.

The post Case Study on Data-Driven Technology Presented at TSD appeared first on School Transportation News.

FRISCO, Texas – An Illinois transportation director shared the story of how propane school bus implementation turned things around for students with special needs.

Recently retired Diana Mikelski has 32 years of experience in student transportation and, until this summer, served as director of transportation for Township High School District 211 in Illinois, overseeing 163 buses and 45 vans transporting nearly 9,000 students more than 7,700 miles each school day.

She recalled in the Blue Bird-sponsored TSD Conference Lunch and Learn Saturday afternoon that the construction of a new parking lot necessitated a change to where the school buses were parked. When school bus drivers started the ignition on the diesel vehicles, the smoke penetrated a nearby school building. Things got so bad. the principal came running out to alert the drivesr of the issue.

Seeking a cleaner energy option, she said district administrators consulted with nearby districts and chose propane as the new fuel to transition to. She received a budget of $1 million approved by Township High School District and paired it with EPA grant money to initially purchase and implement 15 propane buses, in what she described as a “seamless” process working with Blue Bird, ROUSH CleanTech, fuel provider AmeriGas, and local vendors.

Mikelski reviewed the extra particulate matter filters and treatment that older diesel buses require, which means more work and more money spent. District bus mechanics adjusted to propane well, she said.

“My shop was fine. If you can handle diesel and gas, you can handle propane,” she stated.

Fuel currently costs her $1.25 per gallon for Township, which frees up funds for bus air conditioning and other perks.

Related: Webinar Discusses Impact of Propane School Buses on Costs, Health and Maintenance
Related: Propane School Buses Save Districts 50% on Total Cost of Ownership
Related: Roundup: Informative Green Bus Summit Held at STN EXPO West
Related: Propane ‘Easy Button’ to Replace Diesel School Buses, STN EXPO Panel Claims
Related: Students, Staff at Illinois District Approve of Propane School Buses

The propane buses were a boon for special needs students, Mikelski said. An amazed special education teacher called to inform her that students were coming into school calmer, de-escalated and ready to learn. Together they discovered that the propane buses the students were riding were quieter than the diesel ones, so both drivers and students could communicate without shouting. They could actually hear the music they used to soothe themselves, and some students did not need their normal noise cancelling headphones.

“Everyone was calmer, happier getting off the bus and going into the building,” she confirmed. “It is a marked improvement.”

STN Publisher and session moderator Tony Corpin recalled that Saturday morning’s keynote by Betsey Helfrich discussing legal aspects like Individualized Education Programs (IEPs) noted that parents seeing these benefits may request propane buses in their child’s IEP.

In addition to the sound-level reduction, Mikelski shared that students in wheelchairs did not have to create makeshift blanket shields against noxious diesel fumes while loading the school buses, as they sometimes had to do. She confirmed that propane buses do not have to idle longer than 15 minutes to warm up, even in Illinois winters.

“These buses are running cleaner than anything right now,” she said, referring to the ultra-low nitrogen oxide levels of 0.02 g/bhp-hr that ROUSH CleanTech propane fuel systems are certified to meet. She added that Ford, Blue Bird and ROUSH CleanTech were more than satisfactory partners, noting she is not anxious about winter operations.

She corrected common misconceptions that propane could literally blow up the whole bus operation. Corpin reviewed the domestically produced, clean and safe nature of propane, which is commonly used to cook food via burners and grills. Mikelski said she even performed a test using a white hanky test to illustrate that propane school bus tailpipes don’t emit black soot like older diesel models can.

“Know that you’re supported,” she said. “This is a very easy way to move into an alternative fuel without a lot of angst along the way.”

The post Transportation Director Shares How Propane Buses Benefit Special Needs Routes appeared first on School Transportation News.

Discover the new STN Transportation Director of the Year featured on our November issue cover. Other headlines include a NHTSA investigation after a driverless Waymo car illegally passed a stopped school bus and NTSB recommendations on seatbelts following a Texas school bus crash.

Frank Girardot, senior communications director for RIDE, discusses the electric school bus manufacturer’s School Bus Safety Week efforts.

Jennifer Gardella, director of transportation for Rockwall Independent School District in Texas and a 2025 STN Rising Star, discusses her childcare background, improving student relationships, training staff and receiving inspiration from fellow student transporters.

Read more about operations.

This episode is brought to you by Transfinder.

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The official app sponsored by Transfinder gives attendees of the TSD Conference in Dallas-Frisco, Texas, all the event information they need as well as aa dedicated space to make connections.

1. Download the EventScribe App

Search for “Eventscribe” on the Apple App Store or on Google Play. Alternatively, scan the QR code, below, with your smart phone and it will automatically direct you to download. 

Install and open the app. Find your event icon in the Upcoming Events (bottom row) or search for TSD Conference.

2. Log in to the App

Once the event is selected, you will be prompted to log in. Enter your email address and password (the same credentials you used to register for the event — password is your Registrant ID).

3. Access the Event Features

After logging in, access event schedules, session details, speaker information, exhibitor lists, and more.

Browse the event information and create a personal schedule by tapping on the star next to presentation titles. If you pre-registered for a session, it will show up as a “Favorite.”

Tips!

Download the app before you go! Wi-Fi connection onsite can affect the functionality of the app.

The four icons at the top of the home screen allow quick access to information on Schedules, Speakers, Exhibitors, and the Activity Feed. Also on the home screen are shortcuts to the Scavenger Hunt, Trade Show Floor Plan, list of Attendees, and Event Information.

Use the Schedule tab to see all the available sessions and select the star button next to your chosen ones to create personalized schedules for the week.

From the app homepage, access lists of Attendees and Trade Show Exhibitors. Send connection requests to other attendees and mark the star next to vendors you connect with to keep the conversations flowing even after the conference.

Share your thoughts! After each session, complete a three-question survey to provide feedback. Near the end of the conference, an overall evaluation will be available for your general impressions. Your input is greatly appreciated!

The Touchdown Challenge Scavenger Hunt starts on Sunday, Nov. 11, the day of the Trade Show. Visit vendor booths to scan QR codes and unlock questions to answer. The more Trade Show booths you visit and correct answers you give, the faster you climb the leaderboard toward some end zone prizes!

Also featured is the Ride & Win Scavenger Hunt, which takes place during Friday evening’s Safety & Technology Product Demonstration/Special Needs Ride & Drive. Complete all sponsor demos and scan QR codes on the app to earn a spin at the prize wheel.

Rules and details for both scavenger hunts are available on the app under the Information button.

We’re excited to introduce Snapsight, an AI-powered tool available during select sessions at this year’s TSD Conference. Snapsight provides live text, transcription and translation during presentations. It also generates AI key takeaways and summaries so attendees can easily review important points after each session. In addition, Snapsight’s Ideal Cloud feature visually maps out key ideas and themes discussed, offering an engaging way to reflect on the content.

As always, stay tuned at stnonline.com and social media channels for extensive conference and trade show coverage, including articles, photo galleries, videos and more. Plus, visit tsdconference.com for more conference information, including the conference program.

Related: TSD Conference Session to Focus on Mental Health Supports
Related: TSD Keynote to Outline Legal Considerations When Transporting Students with Disabilities
Related: TSD Conference to Tackle Critical Challenges in Transporting Students with Disabilities
Related: Foundations of Transporting Students with Special Needs Returns to TSD Conference

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Technology is a helpful option for school district transportation departments looking to improve efficiency and cut costs, a transportation coordinator shared during a Thursday webinar.

Bryan Mitchell, marketing director for webinar sponsor Transit Technologies, reviewed current challenges related to on-time student transportation plagued by slashed budgets, driver shortages and increasing parent demands.

Rome City Schools in Georgia was facing a costly and inefficient payroll process, he said. With more than 100 transportation staff members relying on paper-based timesheets, including multi-colored paper for different shifts, Mitchell explained that the monthly task of preparing payroll was a logistical nightmare.

By using ByteCurve digital time clocks and payroll software, the district realized $30,000 in monthly labor cost savings totaling about $300,000 annually, even after wage increases. Jonathan Agenten, director of sales for ByteCurve, explained that the savings came from shaving a few minutes off each driver’s paid hours due to more accurate data collection. Christina Buffington, transportation coordinator for Rome City Schools, confirmed that no driver experienced a significant wage loss.

Buffington shared that the previous paper time sheet method would take up to a month to add up hours and verify before finalizing. She confirmed that the ByteCurve digital process has reduced the time it takes to complete the process and allows management to verify drivers’ route completion via GPS. Payroll errors were nearly eliminated and 10 hours were saved per week in driver communications and payroll reconciliation.

“It’s the work that drives the day – it’s the work that drives the pay,” quipped Agenten.

He reviewed the way ByteCurve streamlines and improves communication between the normally siloed transportation segments of routing, payroll and GPS tracking. The system provides a digital clock-in experience for drivers, an airport terminal-like dashboard emphasizing delayed or canceled routes that require staff attention, a real-time bus location view and the ability to automatically calculate complex pay scenarios based on district policies.

Related: Arkansas District Uses Technology to Save Money and Time
Related: (Recorded Webinar) Arkansas Transportation Department Saves $15K per Month with Bytecurve
Related: Feeling Super About Transportation Technology?
Related: (STN Podcast E274) Can I Make a Difference? Tips From Top Transportation Team & Technology Super User

Mitchell and Agenten reviewed the rugged and reliable Vehicle Camera Systems and Driver-Facing Cameras offered by Vestige, a sister company to ByteCurve via parent company Transit Technologies. AI-Powered Safety Solutions include a Driver Monitoring System to detect drowsiness, distraction, smoking, and phone use as well as Advanced Driver Assistance System alerts for forward collision, lane departure and pedestrian detection.

Transit Technologies also offers FASTER maintenance software which it says was “purpose built to match how fleets operate, not how companies think they do,” and can save 10-15 hours per week with automated reports and real-time dashboards.

Also recently added to the Transit Technologies family of companies was field trip management software provider busHive.

Mitchell spoke to the company’s goal of offering an integrated tech stack to meet all of a school district’s transportation needs.

These technologies are beneficial as they discover savings and efficiencies in fuel and payroll, which are the two biggest expenses in transportation, noted STN Publisher Tony Corpin.

Agenten emphasized the “white glove” treatment offered by ByteCurve in initially setting up the systems to fulfill the needs of each individual district. From Rome City Schools, both Buffington and Director of Transportation Elander Graham praised the customer service experience.

Watch the webinar on demand. 

The post Payroll Technology Saves Thousands of Dollars for Georgia School District appeared first on School Transportation News.

After a year of being STN’s Transportation Director of the Year, Craig Beaver of Beaverton School District in Oregon joins us to discuss the ins and outs of running a large mixed-fleet school bus operation, pushing the limits with technology and data, navigating current federal changes, and looking to the future of the industry.

Read more about operations.

This episode is brought to you by Transfinder.

Message from School Bus Safety Co.

Message from Ride.

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The post (STN Podcast E280) Nuts and Bolts: Transportation Director of the Year Talks Data-Focused Oregon Ops appeared first on School Transportation News.

Headlines on “The Lost Bus” movie set during recent California wildfires, a school bus Wi-Fi solution for fiscal year 2025, a $10 million Ohio safety grant for seatbelts, and a Maryland school bus driver union sending flyers home with students to gain parental support of a strike.

Gregg Fox, transportation director for Franklin Square Union Free School District in New York and a 2025 Top Transportation Teams Award winner, discusses improving workplace culture, retaining staff amid a changing economy, leveraging technology for efficiency and meeting the challenging state electrification mandate.

Read more about operations and register for the TSD Conference.

This episode is brought to you by Transfinder.

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Message from Ride.

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The post (STN Podcast E279) Encourage, not Discourage: NY Top Transportation Team Talks Work Culture appeared first on School Transportation News.

Headlines include federal restrictions on undocumented workers obtaining CDLs and an investment into education technology.

Transfinder President and CEO Antonio Civitella shares how the company’s technology tools support students with special needs and discusses the value in participating in the free annual Top Transportation Teams program.

Special education attorney and returning TSD Conference keynote speaker Betsey Helfrich joins us to discuss current legal issues such as bus video and student cellphones, as well as overall support for students with special needs.

Read more about special needs and register for the TSD Conference.

Conversation with Transfinder.

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The post (STN Podcast E278) Expert Advice: Special Needs Legal Spotlight, Technology & Top Teams appeared first on School Transportation News.

A webinar gave advice on meeting community needs with school bus service while also making efficient operational decisions.

“We know back to school is behind us, but the heavy lifting is not over,” said Tammy Cook, senior transportation advisor and board member of webinar sponsor Pathwise, during the Thursday presentation

The other panelists were Michael Roche, VP of customer engagement and business development for EZRouting, and Carl Allen, chief executive officer of 4MATIV, both of whom served as transportation directors for school districts.

Roche noted that a big challenge for school districts is bridging the gap between planned and actual ridership. He encouraged districts to use anything from manual headcounts to RFID card tracking to determine actual ridership numbers. Allen added that teachers and school staff can help by noting which buses seem emptier.

“You want to be sure your data is grounded in reality and not just assumptions from the summer,” Roche said. He and Allen advised loading accurate bell time data into routing software and coordinating with individual schools, which assists in making small adjustments in bus routing and tiered schedules.

“Buses will fill up with kids or time,” Allen quipped.

Each fall, Roche said that transportation staff, who often have spent the previous months in school startup “survival mode,” have a chance to catch their breath and look for efficiencies. He advised re-analyzing routes that have 25 to 50 percent underutilization.

Ridership data can be used to drive smarter scheduling, said Cook. While a headcount could tally the same ridership numbers across different days, Allen urged drilling into the data and counting exactly which students are riding the bus and when.

While seeking efficiencies, Allen cautioned districts to be aware of compliance issues, such as ensuring students with special needs always receive their legally mandated transportation. When routing, Roche said he adds buffers since student ridership can increase during the winter months or ones that coincide with individual sports off seasons.

“Just because they aren’t riding now doesn’t mean they won’t,” Cook agreed.

Allen noted that stop removal or consolidation boosts efficiency but requires communication and collaboration with parents, since they have already planned for their set bus stops. Parents may be more inclined to agree to bus stop changes if they know their stop can be reinstated, he said.

Roche agreed that due diligence should be performed to ensure that no one is using a particular bus stop before it is removed outright. He also noted that some districts use vans or sedans to shuttle rural students to a centralized bus stop location.

“Be thoughtful and communicative and transparent with your families,” Allen encouraged.

Related: Ins, Outs of Routing Software Discussed at STN EXPO Reno
Related: Rethinking School Startup for Students with Special Needs
Related: Avoiding False Starts
Related: Navigating Parental Transportation Concerns Amid School Startup

Roche advised soliciting community and district staff feedback on bus stop and routing changes. For instance, having a school receive students five minutes early could get 20 buses back on the route on time, but union requirements affect the hours school staff can work. Negotiation is necessary, Allen said.

Allen advised collecting key performance indicators – including on-time performance metrics, safety metrics, bus capacity utilization and driver performance – and then using them to effect changes, which should be slowly implemented so families and staff can effectively adjust. He also encouraged districts to route students as they enroll throughout the year, respond promptly to parent concerns, and reevaluate operations to ensure progress is being made.

Having this data helps legitimize transportation department requests and effect necessary changes at the district administration level, Roche underscored.

Roche pointed out that a route could be covered but still consistently running two hours late or repeatedly requiring substitute drivers, which signals improvement is needed. He noted that efficiency means different things to different operations. Each district has its own goals, with the ultimate goal being safe service to students.

Watch the webinar on demand.

The post From First Day to Fine-Tuning: Webinar Gives School Bus Routing Tips appeared first on School Transportation News.

Analysis on upcoming TSD Conference education, National Association for Pupil Transportation election results, the Federal Brake for Kids Act and the Federal Communications Commission revoking E-Rate eligibility of school bus Wi-Fi.

Jeff Cassell, president of the School Bus Safety Company, discusses the need for safety leadership training, removing risk and reducing accidents in student transportation.

Glenna Wright-Gallo, vice president of policy at neurotechnology software company Everway, has worked at the state government level and served as the assistant secretary for the U.S. Department of Education’s Office of Special Education and Rehabilitation Services. At the TSD Conference this November, she brings her perspective as a person with a disability on educating and empowering individuals with disabilities.

Read more about safety and special needs.

This episode is brought to you by Transfinder.

Conversation with School Bus Safety Co.

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The post (STN Podcast E277) Make the System Better: Safety Leadership Training & D.C. Insider on Disability Supports appeared first on School Transportation News.

More federal and legal wrangling over school bus Wi-Fi and emissions regulations, plus bus manufacturing updates. Read the new October issue of School Transportation News magazine and watch our recent webinars.

“I’m thankful I had the job that I had, to do the work that I had, at the time that I did.” Jeremy Stowe, director of transportation for Buncombe County Schools in North Carolina, transports us into the story of when Hurricane Helene hit last September and how student transporters assisted with emergency response and recovery. The dedication of the district’s maintenance team is reflected in the Garage Star award it won this year. Stowe also discusses benefits of vendor partnerships in technology and alternative transportation.

Read more about operations.

This episode is brought to you by Transfinder.

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Images courtesy of Buncombe County Schools. 

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A Kansas transportation director and two behavioral experts discussed how collaborative, personalized solutions help reduce behavior incidents and support students on the school bus while empowering drivers and monitors.

“My favorite part of student transportation is the students,” declared Lisa Riveros, director of transportation for Wichita Public Schools in Kansas, during the Thursday webinar sponsored by First Student. The district has over 16,000 student riders, 3,000 of whom have special needs. Riveros said partnering with First Student empowers her 600 drivers and monitors to work with students. Riveros confirmed that these techniques have reduced severe behavior incidents.

She recounted the story of a young student who racked up numerous behavior incidents within days, confounding transportation staff. Finally, they discovered that he needed attention and solved the issue by assigning him a teacher to ride with.

The district’s partnership with First Serves by First Student manifests itself in practical ways. School bus drivers will watch videos of their bus rides and discuss what could be improved. Sunglasses and noise-canceling headphones are provided to sensitive students. Storing and sharing notes across schools, buses and drivers reveals what works and what doesn’t. “About Me” forms are prepped with student input and tell staff what their current fixation is. Information in referral forms is available to administration and drivers.

“I feel that we can transport any student in a way that is safe and makes them ready for school,” Riveros stated.

“Positive results are driven by customized solutions.”

-Laura Greene-Halley, Senior Director of Student Services, First Student

Laura Greene-Halley, senior director of student services for transportation contractor First Student, reviewed challenges including increasing incidents of disruptive student behavior on buses, increasing frustration in drivers and monitors, one out of every six students having individual education programs calling for transportation as a related service, ineffective traditional paper referral processes, and the disproportionate educational impact on students with disabilities.

Greene-Halley stressed the importance of student support systems in bringing together educators, school bus staff and parents for the best interest of the student.

Dr. Susan King, executive director of CLP Consulting Group and a member of the FirstServes advisory board, reviewed the need for placing students in the least restrictive environment, which could mean a yellow bus, van or car with attendants available as needed.

“This is fluid – a student doesn’t have to be assigned to one vehicle forever,” King said. “When they have the right supports and the behavior gets under control, we can move them back to their same-age peer group and try to help foster their social and emotional development.”

“We’re quick to make it more restrictive as a response to behavior,” Greene-Halley agreed. “We really have a duty to these students to treat transportation the same as education, and that’s why the partnership becomes so important.”

“I feel that we can transport any student in a way that is safe and makes them ready for school.”

-Lisa Riveros, director of transportation, Wichita Public Schools (Kansas)

“Our students respond to consistency,” said King. She shared how First Student’s Multi-Tiered System of Supports (MTSS) uses an inverted triangle to illustrate how more restrictive supports should be used for increasingly smaller groups of students.

Tier 1, the largest, includes interventions that are successful for most students, like priority seating and positive behavior intervention support (PBIS). Medium-sized Tier 2 includes Tier 1 interventions plus mild individualized interventions, like check-in and check-outs, or an informative “About Me” form. Tier 3, the smallest, includes both Tier 1 and Tier 2 interventions plus collaborative, specialized, intentional behavior intervention plans for the bus.

“They’re a gen-ed student first and then we put on supports as needed,” Riveros explained.

Training is only 15 percent effective when provided alone, Greene-Halley said. She advised additionally utilizing the First Serves offering, which creates a continuum of expectations and support so that pupil transporters and classroom educators are on the same page and can provide consistent service for students. This does not involve sharing Individualized Education Plan (IEP) information, she added, but rather notes such as a student’s preference for a favorite comforting blanket or an aversion to sitting by the stop arm. Technology speeds this whole process up and quickly gets pertinent information to necessary staff.

Consequently, she said, students arrive at school calmer and ready to learn, drivers and monitors feel empowered and supported, and leadership is better equipped to provide behavior-based support. Schools experience fewer referrals, stronger community ties and a reduced need for crisis support personnel.

“Our students respond to consistency.”

-Dr. Susan King, CLP Consulting Group

“It’s a matter of shifting the paradigm and making some changes up front so that there’s less having to react to things in the long run,” Greene-Halley stated. She shared that the First Serves system has won a T-Mobile Innovation Award and been recognized at educator conferences.

“Positive results are driven by customized solutions,” she said. “We all have the kids at the center of our heart.”

She confirmed that First Serves is available for districts that manage their own transportation in-house.

A key piece of driver coaching, Greene-Halley explained, is getting them to see that challenging student behavior is a form of their communication rather than simply something bad happening to the driver.

“Behavior is behavior is behavior,” she remarked, adding that MTSS works on general education buses as well. King noted that many gen ed students still have significant mental health issues and would benefit from support.

Watch the webinar on demand. 

Transportation professionals nationwide are invited to attend the Transporting Students with Disabilities & Special Needs Conference and Trade Show from Nov. 6—11, 2025 at the Embassy Suites Dallas-Frisco in Texas. Immerse yourself in the latest trends in special needs transportation training, products, and services. Connect with like-minded individuals, attend educational sessions and workshops, and explore product demonstrations. Learn more and register at tsdconference.com.

The post Webinar Gives Tips to Improve Student Behavior, Bus Driver Experience appeared first on School Transportation News.

The struggle continues over E-Rate funding for school bus Wi-Fi, the NCST addresses the omission of alternative transportation in its national specs manual, and NASCAR star power boosts a school bus illegal passing PSA in Michigan.

Just announced: the Zonar Bus Suite, an all-in-one routing ecosystem. During July’s STN EXPO West in Reno, Nevada, STN Publisher and President Tony Corpin caught up with Zonar CEO Charles Kriete and ez enRoute Founder Amit Anand to discuss their partnership that produced this solution.

Brad Hayn, director of transportation for Hoover City Schools in Alabama and a 2025 Top Transportation Teams Award winner, discusses building relationships for a cohesive team and successful technology implementation.

Read more about operations.

This episode is brought to you by Transfinder.

Message from School-Radio.

Stream, subscribe and download the School Transportation Nation podcast on Apple Podcasts, Deezer, Google Podcasts, iHeartRadio, RadioPublic, Spotify, Stitcher and YouTube.

The post (STN Podcast E275) Teamwork & Innovation: Alabama Top Transportation Team & Exclusive Zonar Interview appeared first on School Transportation News.

Headlines on tragic violent incidents, electric endeavors, drug testing, a bus fire and more.

Sean Hollas, interim transportation director for Goddard Public Schools in Kansas and a 2025 Top Transportation Teams Award winner, discusses fostering positive workplace culture and leveraging technology for efficiency.

Take a look behind the operational curtain with Brenda Boyd, transportation director for Holland Public Schools in Michigan and the Technology Super User featured on the STN September issue cover.

Read more about operations.

This episode is brought to you by Transfinder.

Message from School-Radio.

Stream, subscribe and download the School Transportation Nation podcast on Apple Podcasts, Deezer, Google Podcasts, iHeartRadio, RadioPublic, Spotify, Stitcher and YouTube.

The post (STN Podcast E274) Can I Make a Difference? Tips From Top Transportation Team & Technology Super User appeared first on School Transportation News.

Join Elander Graham and Bryan Mitchell for an exclusive webinar showcasing how Rome City Schools uncovered six-figure annual savings by transforming payroll accuracy.

Discover how Rome slashed $30,000 per month in hidden costs while reducing payroll processing from days to hours.

Learn practical strategies that student transportation professionals can apply to improve efficiency, reclaim budget, and reinvest in students – all without cutting staff or compromising service.

Key Takeaways:

1. How Rome City Schools uncovered $30,000 in monthly payroll savings.
2. How the district cut payroll processing time from a week to hours.
3. How Bytecurve identifies and eliminates payroll leakage in your district.

Bought to you by Bytecurve

REGISTER BELOW:

Presenters:

Elander Graham
Director Of Transportation
Rome City Schools

Bryan Mitchell
Marketing Director
Transit Technologies

The post (Free Webinar) How School Districts Save $30,000 per Month with Smarter Payroll appeared first on School Transportation News.

Dive into school bus safety, technology and data security in the new STN September issue. We also analyze a Canadian study on electric bus equity and the school bus industry’s lobbying efforts in the U.S.

Lisa Navarra, certified child behavior specialist, author and upcoming TSD Conference keynote speaker, discusses bringing together education and transportation personnel to support good behavior in student bus riders with special needs.

Read more about special needs.

This episode is brought to you by Transfinder.

Message from School-Radio.

Stream, subscribe and download the School Transportation Nation podcast on Apple Podcasts, Deezer, Google Podcasts, iHeartRadio, RadioPublic, Spotify, Stitcher and YouTube.

The post (STN Podcast E273) Supportive, not Punitive: Collaborating for Improved Student Rider Behavior appeared first on School Transportation News.

Headlines on the 2025 National Association for Pupil Transportation award winners, a new study on the financial savings of electric school buses, and the clean fuel choices districts are making.

“Our work is nowhere near done.” Mother and educator Michele Gay joins us for a heartfelt conversation about her daughter with special needs, losing her in the 2014 Sandy Hook Elementary School shooting in Newtown, Connecticut, subsequently co-founding Safe and Sound Schools, the continued need for classroom and bus safety advocacy, and her upcoming TSD Conference keynote.

Read more about special needs.

This episode is brought to you by Transfinder.

Message from School-Radio.

Stream, subscribe and download the School Transportation Nation podcast on Apple Podcasts, Deezer, Google Podcasts, iHeartRadio, RadioPublic, Spotify, Stitcher and YouTube.

The post (STN Podcast E272) Overcoming Tragedy: Newtown School Shooting Creates Classroom, Bus Safety Advocate appeared first on School Transportation News.