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Why AI in School Transportation Must Start with Empathy, Not Efficiency

As the school transportation industry wrestles with complex challenges—driver shortages, safety concerns and operational inefficiencies—artificial intelligence (AI) is often positioned as a silver bullet. Fleet management systems tout data optimization. Dash cams promise incident reduction. Digital platforms claim to centralize and simplify operations.

But in the rush to innovate, we risk forgetting what matters most: People. Specifically, the drivers, dispatchers and front-line staff who make student transportation possible every day. If AI is to truly move this industry forward, it must be rooted in empathy—not just algorithms.

Coaching, Not Surveillance
Take the growing adoption of AI-powered dash cameras. When framed solely as surveillance tools, these systems can alienate drivers. No one wants to feel like they’re being watched without context or support. However, when implemented with a focus on coaching rather than punishment, these same tools can become allies. Cameras that detect risky behaviors—such as distracted driving, hard-braking or rolling stops—can deliver real-time feedback and personalized training opportunities. This helps drivers improve their performance without feeling policed.

It’s a shift in mindset from compliance to confidence-building. Drivers begin to feel supported, not scrutinized. And fleets often see measurable improvements in safety outcomes and morale as a result.

Retention Through Respect
The transportation industry has a retention problem. Nationally, school bus operators report chronic shortages, with turnover rates frequently exceeding 50 percent. Recruitment incentives and signing bonuses help, but they rarely address the deeper issue: How drivers feel on the job.

This is where AI can play a powerful role, if used thoughtfully. Integrated platforms that
offer real-time route data, reliable communication and automated scheduling aren’t just operational tools. They’re stress reducers. When a school bus driver knows their route will be accurate, when help is one tap away, and that their feedback is acknowledged and
acted upon, it builds trust. And trust builds tenure. In some operations, these changes have reduced driver turnover by double digits. Not because of gimmicks or grand gestures but because the technology made drivers feel valued and protected.

The Quiet Power of Automation AI’s most human impact may come behind the scenes. The administrative burdens on drivers and staff, from payroll questions to incident reporting, can erode time, focus and job satisfaction. Enter virtual assistants, workflow automations and smart self-service tools. When designed well, they give employees 24/7 access to the information they need, cut response times and free up staff to focus on meaningful, person-to-person support.

This isn’t just about operational efficiency, it’s about respect. Respect for employees’ time. Respect for their need to focus on their core responsibilities. Respect for their mental bandwidth. It’s tempting to think of automation as impersonal. But when deployed with the employee experience in mind, it can be one of the most empathetic forms of technology.

Start With the End User Too often, transportation tech is built from the top down and optimized for operations managers, IT leaders, or compliance teams. But the most successful implementations flip that script. They ask, what do drivers actually need? What do dispatchers struggle with? Where do mechanics waste the most time? Empathy, in this sense, becomes a design principle. And when it is, adoption skyrockets. Engagement rises. Feedback loops get shorter. And frontline staff begin to see technology not as a burden—but as a partner.

The Bigger Opportunity We’re at a crossroads. AI and automation are poised to reshape school transportation over the next decade. But the question isn’t whether we’ll adopt these tools. It’s how we’ll use them. Will we chase efficiency at the cost of human connection? Or will we use technology to elevate the people who make the system work? The path forward requires us to recognize a simple truth: Buses don’t move students—people do. And when we center those people in our digital transformation efforts, everyone wins: the organization, the employees and most importantly, the children we’re entrusted to transport safely every day.

Editor’s Note: As reprinted from the September 2025 issue of School Transportation News.


Gaurav Sharda is the chief technology officer for Beacon Mobility companies and in July won the SchoolTransportation News Innovator of the Year Award for his direction of new human-focused AI solutions.



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(Free White Paper) The Essential Guide to School Bus Maintenance: Maximizing Safety and Uptime

By: STN

The safety and reliability of school buses are critical for secure student transportation, yet transportation departments must navigate a complex web of maintenance challenges, especially where budget constraints collide with ever-increasing safety standards.

Relying on reactive repairs or fixed schedules often results in unexpected breakdowns, disrupted schedules, and inefficient resource use. This essential guide explores why a proactive, technology-enabled strategy is absolutely critical for modern school bus fleet maintenance.

You will learn how to make the crucial shift from reactive to data-driven fleet management, leveraging real-time telematics data to gain unprecedented insights into your vehicles’ actual condition and performance.

This approach enables predictive maintenance, allowing you to identify and address potential issues before they escalate into major, expensive repairs. The results include dramatically reduced vehicle downtime, lower repair costs, and enhanced student safety. Additionally, these strategies help extend the lifespan of your aging fleet, maximizing the return on investment for each bus.

Discover how Geotab’s platform, with tools like Fault Code Enrichment, provides the actionable insights needed to prioritize critical maintenance, streamline operations, and keep your fleet route-ready.

Download the ebook to get the tools to revolutionize your maintenance practices and optimize the safety and efficiency of every school bus in your fleet.

Learn:

  • Why a proactive, technology-enabled strategy is critical for school bus fleet maintenance programs.
  • How to drive savings and safety through predictive maintenance, reducing vehicle downtime and lowering repair costs.
  • How data helps extend the lifespan of your aging school bus fleet and maximize return on investment.
  • How Geotab’s solutions, including Fault Code Enrichment, provide actionable, real-time insights to keep your buses safe and reliable.

Fill out the form below and then check your email for the white paper download link.

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Netradyne Introduces Industry’s First 360° Platform With Edge AI Across Eight Cameras for Smarter Fleet Management

By: STN

SAN DIEGO, Calif. -Netradyne, a global leader in AI-powered fleet safety and performance solutions, today announced the launch of the Driver•i D-810. Built to deliver peak safety and efficiency in fleet operations, the D-810 is the first platform to combine 360 AI capabilities with edge intelligence across up to eight cameras. Extending Netradyne’s leadership in fleet safety and performance, the D-810 gives fleets greater visibility into driver behavior and vehicle activity, enabling smarter decision-making and proactive risk management.

With 360° video visibility and collision management, the D-810 strengthens Netradyne’s approach to overcoming the challenges of modern fleet operations—with an integrated platform for fleet operations that enables safety, fuel efficiency, compliance, and vehicle health management.

“At Netradyne, our mission has always been to push the boundaries of what’s possible in fleet safety and performance,” said Avneesh Agrawal, CEO and co-founder of Netradyne. “With the launch of the Driver•i D-810 product, we’re not only advancing innovation through edge intelligence technologies and 360 AI solutions, but we’re also setting a new standard for how fleets can operate safer, smarter, and more efficiently. This launch reflects our commitment to giving drivers the confidence they need, managers the visibility they demand, and the industry a future built on intelligent, comprehensive fleet solutions.”

Next generation of visibility and confidence on the road.

The Driver•i D-810 introduces a new generation of design and driver support. Dual- and quad-lens windshield cameras are over 80% smaller than previous models, reducing obstruction while preserving AI accuracy. A powerful processing hub supports multiple configurations, giving fleets the scalability they need. For drivers, an optional in-cab monitor streams blind spot views during turns, lane changes, and reversing. Paired with automated AI audio alerts, the system functions as a real-time co-pilot—building safer habits and greater confidence behind the wheel.

From real-time alerts to data protection, edge intelligence delivers.

Advanced edge processing delivers instant AI analysis without relying on cloud connectivity, ensuring critical safety alerts are continuously operational, while reducing bandwidth costs and protecting sensitive fleet data with on-device intelligence. This powerful on-device processing means fleets can maintain peak safety performance even in areas with poor connectivity, while sensitive video data remains secure within the vehicle. The result is faster response times, lower operational costs, and enhanced data privacy—giving fleet managers the confidence that their safety systems work reliably anywhere their drivers travel.

Minimum blind spots, maximum safety.

Powered by the D-810, Driver•i 360 AI delivers real-time, edge-based intelligence across up to eight cameras, eliminating blind spots around the cab, sides, rear, and trailer without relying on the cloud. This complete visibility gives drivers confidence through blind spot alerts, real-time recognition, and in-cab coaching. Managers gain instant, searchable video evidence to simplify reviews and investigations, while also benefiting from stronger safety culture, reduced litigation risk, and measurable operational savings.

“The Driver•i D-810 brings together years of AI advancement into a single, fleet-ready platform that delivers real-time intelligence at the edge,” said David Julian, CTO and co-founder of Netradyne. “At the same time, it’s designed to protect our customers’ existing Driver•i investments, following Netradyne’s roadmap that enables current devices to adopt new capabilities and benefit from ongoing innovation without replacement. This approach balances continuous innovation with long-term value for every fleet Netradyne serves.”

About Netradyne
Netradyne provides AI-powered technologies for fleet management and safer roads. An award-winning industry leader in fleet safety and video telematics solutions, Netradyne empowers thousands of commercial fleet customers across North America, Europe, and Asia to enhance their driver performance, reduce risk, and optimize operations. Netradyne sets the standard among transportation technology companies for enhancing and sustaining road safety, with an industry-leading 25+ billion miles vision-analyzed for risk and an industry-first driver scoring system that recognizes, reinforces, and rewards safe behaviors. Founded in 2015, Netradyne is headquartered in San Diego with offices in San Francisco, Nashville, and Bangalore.

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What the government shutdown means for USDA agencies

Norwood Farms in Henry County, Tennessee, on Sept. 19, 2019.  (USDA Photo by Lance Cheung)

Some USDA office functions will be suspended during the government shutdown. (USDA Photo by Lance Cheung)

Nearly half of U.S. Department of Agriculture employees will be furloughed during the federal government shutdown, though key programs that support nutrition, forest preservation and wildfire prevention, the most pressing plant and animal diseases and agricultural commodity assessments will continue.

Many offices, including county USDA service centers, will be closed or operating with minimal staff until Congress agrees on a temporary spending package. Support, payment processing and other functions of these offices are also suspended during the shutdown.

Congress failed to pass a stopgap spending bill Tuesday which resulted in the start of a government shutdown at midnight and federal agencies had to implement the contingency plans required by the Office of Management and Budget.

According to the contingency plan filed by the U.S. Department of Agriculture, only a handful of agency operations will continue during the shutdown. The primary objective is that agencies cannot incur financial obligations if the funding source has lapsed and any planned or in-the-works activities that would incur new obligations, must cease. 

Activities that may continue during the shutdown include those that are financed by something other than current year appropriations, expressly authorized to continue, either by law or by necessary implication, necessary to the presidential duties and powers or related to emergencies that endanger human life or the protection of property.

According to the plan, more than 42,000 USDA employees are expected to be furloughed during the shutdown. That’s about half of the more than 85,000 employees the agency said would be “on board” prior to the shutdown. 

USDA programs that will continue despite the shutdown: 

  • Farm loan processing.
  • Certain natural resources and conservation programs that are mandatory under the farm bill or to protect human life and private property, like the Emergency Watershed Protection Program, dam safety and rehab work, the National Water and Climate Center which tracks flooding and weather risks and the National Soil Survey Center. 
  • “Core” nutrition safety net programs. This includes SNAP and child nutrition programs which have funding appropriations through October. The Women Infants and Children, or WIC, program is set to continue through the shutdown “subject to the availability of funding.” According to the plan, WIC can “recover and reallocate” unused grant funding from previous years to cover gap in coverage. 
  • Food safety operations, like inspections and laboratory testing.
  • Wildfire preparation and response. 
  • Activities like grading, assessment, inspection, import and export for farm commodities. These activities are supported by user fees and therefore not impacted by the shutdown.
  • Emergency programs under USDA’s Animal and Plant Health Inspection Service that address new world screwworm, highly pathogenic avian influenza, African swine fever, rabies and exotic fruit flies. Surveying for other plant and livestock diseases will cease during the shutdown. 
  • Prior obligations in the Section 521 rental housing agreement program. This is the program element of USDA Rural Development offices that will persist.
  • Operational requirements like human resource policies, cybersecurity and critical IT infrastructure. 

Under the contingency plan, USDA functions like ongoing research, reports, outreach and technical assistance are suspended. The agency will also stop processing payments and disaster assistance. 

Trade negotiations, hazardous fuel treatments, special use permits, regulatory work, training and travel by USDA employees and agencies are also suspended. 

According to the contingency plan, most functions are suspended for the Risk Management Agency, Natural Resources Conservation Service, Foreign Agricultural Service, Food and Nutrition Service, National Institute of Food and Agriculture, Economic Research Service, National Agricultural Statistical Service, Rural Development, and staff offices.

Website updates are also suspended under the shutdown. A banner atop the USDA website informs visitors that the website will not be updated “due to the Radical Left Democrat shutdown.” 

“President Trump has made it clear he wants to keep the government open and support those who feed, fuel, and clothe the American people,” the banner reads. 

According to the plan, “all activities will cease” for the U.S. Secretary of Agriculture and her office during the shutdown. 

Approximately 67% of Farm Service Agency, or FSA, employees will be furloughed. According to the plan, selected leadership at headquarters and USDA offices will stay on during the shut down. This means county service centers, and the majority of the services they offer, will not be available during the shutdown. 

Nearly all, 1135 out of 1237 employees, at the Food and Nutrition Service offices were projected to be furloughed during the shutdown, though according to the plan, enough employees remain to facilitate SNAP, child nutrition programs and WIC. WIC must make unspent funds from past years available in order to continue operations through October.

Close to 20,000 of the 32,390 Forest Service employees will continue to work on certain approved areas of agency work, like wildfire prevention, protection of federal land and federal directives to expand timber production. Public access to recreation sites managed by the department will be reduced, according to the plan. 

A significant portion of Agricultural Marketing Service operations are funded by previous farm bill appropriations or by user fees, so services like the Federal Grain Inspection Service and dairy grading will continue, as will market news information.

Operations like country of origin labeling, the packers and stockyards program, the national organic program, shell egg surveillance and the pesticide data program will be suspended. 

The plan calls for a number of reconsiderations in the event the shutdown persists longer than 5 days. This could include, for example a farm loan employee or other staff member on call at USDA service centers, or the reinstatement of some furloughed employees to deal with wildfire management. 

Glenn “GT” Thompson, chair of the House Committee on Agriculture, blamed Democrats, who demanded extentions to the Affordable Care Act be added to the stopgap spending bill, for shutting down the government and putting “critical USDA services in jeopardy.”

“These political games harm rural America through disruptions to farm payments, disaster relief, food assistance, and other critical services,” the Republican from Pennsylvania said in a statement. “Performative photo ops at state fairs and lip service to the producers who feed, fuel, and clothe our country won’t hide the truth—Democrats forcing a government shutdown only inflicts more pain on our agricultural economy.”

This story was originally produced by Iowa Capital Dispatch, which is part of States Newsroom, a nonprofit news network which includes Wisconsin Examiner, and is supported by grants and a coalition of donors as a 501c(3) public charity.

(Free White Paper) Go Beyond Simple GPS Tracking with School Bus Operation Management Ebook

By: STN

For district leaders, student safety and cost-efficiency are paramount during daily pupil transport. However, if a district only has telematics for school bus GPS tracking, they’re missing deeper insights that can help them better protect their students and drivers, reduce expenses and take better care of their buses.

Download this “Beyond Dots on a Map” ebook to discover how to take your school bus operation management strategies farther than just GPS tracking can. This ebook will teach you how a school bus fleet management platform can help you:

  • Monitor driver behaviors like speeding, harsh braking, accelerations and more to coach against hazardous driving.
  • Save time and increase accuracy with digital inspection logs.
  • Administer more timely maintenance to your buses.
  • Pursue sustainability initiatives like electric buses and reduce CO2 emissions.

Get your copy of this ebook now to begin transforming the efficiency and safety of your student transportation operations.

Simply fill out the form below to receive the ebook in your inbox!

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What are your policies on allowing school bus drivers bathroom breaks in between routes?

By: STN

What are your policies on allowing school bus drivers bathroom breaks in between routes?
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(Free White Paper) Trade the Kaleidoscope of Fleet Tech for a Single, All-In-One Pane of Glass

By: STN

Running a lean, mean, efficient student transportation fleet takes serious coordination and tech. Replace the clutter of multiple, disconnected systems with an all-in-one school bus ecosystem that combines proven advanced routing, added student safety, and leading fleet telematics onto one platform.

Download this complimentary white paper to learn more about simplifying with one smart platform.

  • Read about enhancing operational efficiency by streamlining daily workflows.
  • Learn about flexible, adaptable and integrated route building, importing and managing.
  • Discover why using an all-in-one ecosystem elevates service levels, safety and utilization.
  • See what’s in store for drivers, such as integrated mobile tools and smoother navigation.
  • Find out how to enhance student safety and parents’ peace of mind with added visibility.

Fill out the form below and then check your email for the white paper download link.

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(Free Webinar) How School Districts Save $30,000 per Month with Smarter Payroll

Join Elander Graham and Bryan Mitchell for an exclusive webinar showcasing how Rome City Schools uncovered six-figure annual savings by transforming payroll accuracy.

Discover how Rome slashed $30,000 per month in hidden costs while reducing payroll processing from days to hours.

Learn practical strategies that student transportation professionals can apply to improve efficiency, reclaim budget, and reinvest in students – all without cutting staff or compromising service.

Key Takeaways:

  1. How Rome City Schools uncovered $30,000 in monthly payroll savings.
  2. How the district cut payroll processing time from a week to hours.
  3. How Bytecurve identifies and eliminates payroll leakage in your district.

Bought to you by Bytecurve

REGISTER BELOW:

 

Presenters:

Elander Graham
Director Of Transportation
Rome City Schools

 

 

Bryan Mitchell
Marketing Director
Transit Technologies

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Netradyne Celebrates 10th Anniversary with Cross-Country Customer Obsession Tour

By: STN

SAN DIEGO, Calif.– Netradyne, a global leader in AI-powered road safety and fleet management solutions, today announced the launch of its Customer Obsession Tour in honor of the company’s 10th anniversary. The nationwide road tour will showcase Netradyne’s holistic, AI-powered platform for connected fleet performance, bringing driver-first innovations to life, engaging customers across major metro areas, as well as featuring the company’s advanced video telematics technology that empowers drivers and elevates fleet operations.

On the Road with Netradyne

The tour will kick off at Netradyne’s San Diego headquarters, then travel across the nation with stops in Phoenix, Dallas/Fort Worth, and Houston, before heading to the Midwest to visit multiple customers in Wisconsin, Ohio, and Illinois, continuing to the East Coast and concluding back on the West Coast.

Along the route, the Netradyne team will connect with fleet leaders and drivers, as well as participate in industry events, while the Netradyne RV will operate as a mobile demo center, offering customer, prospects and media hands-on access to the company’s innovative-leading solutions along with exclusive previews of next-generation technology. At each stop, Netradyne will also capture customer stories that showcase how Netradyne is driving safer practices and transforming commercial fleet operations.

“Ten years ago, we set out to harness the power of AI with a driver-first philosophy. Today, that vision has evolved into an advanced, holistic platform that helps fleets optimize performance, reduce risk, and—most importantly—save lives,” said Netradyne CEO and co-founder Avneesh Agrawal. “Netradyne is shaping the future of connected fleet safety and management on a global scale, but our greatest achievement remains the trust of the customers and drivers who’ve been with us every mile. This tour is our way of celebrating those partnerships and the progress we’re driving together.”

A Decade of Impact and Innovation
Founded in 2015 by CEO Avneesh Agrawal and CTO David Julian, Netradyne has grown from an inspired vision into a global leader in fleet management and video-based safety. Today, the company serves thousands of customers, hundreds of thousands of vehicles and millions of drivers across the U.S., Japan, Canada, Mexico, Germany, United Kingdom, Australia, New Zealand, and India.

Over the past ten years, the company has:
Analyzed more than 25 billion vision-based driving miles, an unparalleled dataset for understanding and improving road safety, powering the most advanced AI-driven video technology on the market. · Surpassed 100 million DriverStars events, reinforcing its commitment to positive reinforcement and safer roads at scale.

Earned consistent industry recognition for AI innovation, including Forbes AI50 and the AI Breakthrough Awards, cementing its role as a technology leader in connected fleet safety and performance.

Evolved into a holistic AI-powered platform, delivering insights that go beyond safety to include compliance, fuel efficiency, and overall fleet optimization.

“As we celebrate 10 years, there is no better way to mark the milestone than by hitting the road to thank our customers and drivers in person,” said Adam Kahn, Chief Business Development Officer at Netradyne. “This tour isn’t just about showcasing our technology, it’s about celebrating the fleets and drivers who rely on it every day to stay safe, keep goods moving, and make our roads better for everyone.”

In addition to live events, Netradyne will share tour updates, behind-the-scenes moments, and customer stories across Netradyne on LinkedIn, X, Facebook, and our newsroom, giving audiences everywhere a front-row seat.

Media, customers, and partners interested in participating in the Customer Obsession Tour and experiencing the future of AI-powered fleet management and road safety are encouraged to contact Netradyne at press@netradyne.com for interview opportunities, event access, and technology demonstrations.

About Netradyne:
Netradyne® provides AI-powered technologies for fleet management and safer roads. An award-winning industry leader in fleet safety and video telematics solutions, Netradyne empowers thousands of commercial fleet customers across North America, Europe, and Asia Pacific to enhance their driver performance, reduce risk, and optimize operations. Netradyne sets the standard among transportation technology companies for enhancing and sustaining road safety, with an industry-leading 25+ billion miles vision-analyzed for risk and an industry-first driver scoring system that reinforces safe behaviors. Founded in 2015, Netradyne is headquartered in San Diego with offices in San Francisco and Bangalore.

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Parts Standardization Provides Cost-Saving, Efficiencies

Every maintenance professional has their own unique way of going about their craft, and every bus garage has its own feel. But when experts discuss approaches to parts purchasing and inventory management, certain best practices rise to the top.

For starters, fleet uniformity goes a long way toward achieving reduced downtime, mechanic familiarity with equipment, effective inventory management, and cost containment, explained a group of fleet directors and lead mechanics, some having earned the designation of School Transportation News Garage Stars in recent years.

“The last 15 years weve been buying Blue Birds,” said Chad Eaton, fleet manager with the Eagle County School District in Colorado. “It just simplifies everything: inventory, repairs, training. If you’ve seen an issue once on a Blue Bird, the next time it comes up, you know exactly what to do. It might take you 10 minutes instead of a half hour.”

Ryan Waters, head bus garage technician with the Lake Shore Central School District in Angola, New York and a 2024 Garage Star, agreed that “standardization” is a foundational best practice. “That helps us the most. If we run the same lights, the same tires on everything, we have to keep less parts in stock,” he explained.

Tim Dooley, bus mechanic supervisor at the North Kansas City School District in Missouri, added his district runs all Thomas Built Buses. “It might not always be the cheapest [solution] up front, but standardizing the fleet saves us a lot in the long run, when it comes to stocking parts and training mechanics,” Dooley said. “Keeping one manufacturer simplifies inventory and service. We looked at other brands, but the potential savings didn’t outweigh the added complexity.”

Andrew DeBolt, fleet management coordinator with Californa’s San Jose Unified School District, purchases original equipment manufacturer parts for consistency with service manuals and wear indicators. “Using OEM parts means the wear indicators match the service procedures,” he said. “It keeps everything consistent.”

San Jose also operates with an all-Thomas Built Buses fleet, necessitating fewer parts to stock, a simpler diagnostics process, easier training for mechanics and better pattern-failure predictability.

DeBolt, a 2020 Garage Star, said he operates a hybrid inventory management system that consists of stocking high-use items like tires, mirrors and other common parts while relying on local vendors for just-in-time delivery of infrequent items. He noted the system is streamlined yet responsive to the department’s needs.

“When I started, we had parts for buses we hadn’t owned in 15 years. Now we keep it tight. If we only use it once or twice a year, we don’t stock it,” he said. Proactive maintenance is another must-do, according to the garage experts. “We try to be proactive. If we see it’s close now, let’s just do it,” DeBolt commented. “Don’t wait until it becomes a bigger issue.”

Dooley said an important aspect of maintenance North Kansas manages is inspecting the brakes every time a bus is in the shop. “I keep a spreadsheet to monitor wear, and once a set drops to 30 percent, we schedule the replacement,” he said. “If the bus is already in the shop, we take care of it right then. No sense pulling it twice.” DeBolt applied that strategy to brakes and tires, acknowledging “there is a tradeoff.

“If you’re purely focused on trying to get every last penny out of that tire, you would run it down till it was at its minimum spec and then swap it out at that point, but you run the risk of a collateral issue (such as) a tire coming apart, taking out mud flaps and doing body damage,” he said. “Even if they have 8/32ths of tread left, we say, ‘They’re 10 years old and they’re coming off the bus.’ We sacrifice a little bit of service life on a brake pad or a tire, but we’re saving two weeks of shop time by the time we cut the mangled metal back, weld it and get it undercoated.

San Jose Unified, which buys tires through California’s state school bus tire program to secure better pricing, opts for recaps on rear axles to stretch tire life and save dollars. But DeBolt noted the COVID-19 pandemic, which kept students at home and buses off the road for an extended period, skewed maintenance cycles and caused some tires to age out before wearing out.

“We save 50 percent with recaps, but only if the tire’s being consumed in three or four years. Now we’re seeing 10-year-old tires,” he said. “All these tires that we had been using for recap on the rear axle, now they’re so old they’re failing. It kind of caught up to us.”

Waters’ department in Lake Shore, which maintains 57 buses and another 20 to 30 district vehicles, does use retread tires but does not keep casings longer than five years. When buying new tires, he opts for higher-end Goodyear options that he said improve longevity and cost effectiveness. “Even if you’re buying a tire that’s twice as expensive, if it lasts twice as long it’s less maintenance work for us to do, so it’s worth it in the long run,” he noted.

Waters said he initially tried multiple vendors before settling on one that consistently meets the district’s expectations. A requirement to secure at least three bids and the practice of conducting ongoing price checks with competitors maintains accountability. Decision-making is based on best value and service, not just price. “Sometimes paying a little bit more for a part will get us the better service. Value really does figure into it. It’s just not low bid,” he said.

While the COVID pandemic didn’t significantly disrupt tire deliveries, it did cause major price hikes. Those sharp price increases have largely remained in place. While a simmering global trade war has threatened to increase prices on bus parts from other countries, DeBolt said the uncertainty hasn’t influenced his approach to tire purchases, prioritizing U.S. manufactured brands.

“In the past, we’ve used other brands and had varying levels of success, but we’ve had the best success with Bridgestones, specifically the Bridgestones made in the U.S. And then Goodyears. Their stuff is all made in the U.S., too. The rubber quality is better. The build quality is better.” Does a commitment to purchase quality parts at a higher price fall into the best-practices category? Absolutely,” DeBolt insisted.

Eaton, who has 26 years of experience with Eagle County under his belt, shared a similar philosophy. The district runs only Michelin XZE2s on its bus steer axles and Michelin XDN2s on drive axles. “We’ve been buying these same tires for as long as I’ve been here. The tires are expensive up front, but they last. We tend to age them out before we wear them out,” he said. “It’s about value, not price. We’ve been doing it this way for so long because it works.”

The North Kansas City district contracts its tire work to a company that’s a trusted partner. “They handle most of our tire changes unless it’s something urgent in the morning like a flat. Having that partnership in place really saves us time and keeps our fleet moving,” Dooley said. “We’ve used Goodyear, Continental, BF Goodrich, whatever is available. We don’t have a strong brand preference, but I do feel that Continental and Goodyear wear better than the Michelins that come standard.”

The school district does not run retreads on any of its buses. “Every tire that we put on is new,” he said. “That’s an investment in safety and reliability that pays off in the long run.”

Meanwhile, Eaton said he believes in investing in premium tires for long-term value and buying the same brand and types of tires. “We only need to stock the two kinds of tires steer and drive which really helps us manage inventory efficiently,” he added. Of course, even the top pros have their own approaches to their craft.

When it comes to purchasing, Dooley said he doesn’t spend a lot of time shopping for different prices. “I’d rather work with vendors I trust, who can get me what I need quickly and keep our fleet on the road,” he said. “Midwest Bus Sales knows our fleet, and they’ve talked about going back to a consignment setup, where they stock the shelves and bill us as we use parts. For a district with two garages like ours, that kind of support would be a big help.”

All four districts have made the transition to LED lighting for reliability and reduced maintenance times. Eaton said all of the Eagle County district’s new bus orders come pre-equipped with LED lighting and First Light illuminated stop arm systems and front and back school bus signs.

“We’re even retrofitting our older buses with First Light’s stop arms and school bus signs,” he said. “We’ve had great experience with their products. They’re bright, reliable and add visibility.”

It’s also important to take unique local conditions intoconsideration when purchasing parts and managing inventory.

“Living up here in the mountains in Colorado, we’re required to have drive-line retarders…and we have the exhaust brakes through the Cummins engines we run, so we’re very fortunate that having those two secondary braking systems on our buses means we don’t go through a lot of brakes,” Eaton said.

On the other hand, Dooley noted that North Kansas City goes through brake shoes fast. “About 20 boxes every two weeks,” he estimated. “So, I buy drums and shoes by the pallet. It’s more efficient and more cost-effective to stay ahead of demand like that.”

DeBolt recommended developing and maintaining open, honest and ongoing relationships with the district fiscal department as a budgeting best practice. He avoids “crying wolf” so that his budget requests are trusted and taken seriously.

“When I go to them and ask for money, they know it’s legitimate. That trust makes a huge difference,” he suggested. “We don’t guess with variable costs like fuel. We agree on a number, but we all understand it may need to be adjusted later.”

When possible, Waters makes a point of purchasing from vendors that offer longer warranties and then keeping track of warranties on specific parts. “One company might have a three-year warranty, another one might have a five-year warranty,” he explained.

He said he prefers paperless inspections and maintenance, using a system that automatically generates work orders and alerts based on input. “We don’t have paper in our buses. We have tablets,” he said. “If drivers have an issue, they put it in the tablet. It sends me an email and creates a work order. I can go on there, look at the codes of everything.”

Eaton said investing in training, whenever possible and practical, is another value-added best practice. “We definitely try to get into any training that’s available to keep them up to snuff with standards. But any time you can stay on top of your game in ever-changing industry, that helps cut down on your downtime, too,” he said.

Best practices shouldn’t be shaped by how many or few vehicles a district operates, DeBolt noted. “We’re all driving the same equipment big or small fleet. The best practices don’t change that much,” he said.

Two keys to success above all, DeBolt insisted, are the ability to gather crucial information and roll with the punches. When it comes to the former, he said a search for better fuel economy led to the use of low rolling resistance tires and other cost savings. As to the latter, DeBolt underscored the value of honesty: “Our mantra is, we can deal with anything as long as we know what we’re dealing with.”

Editor’s Note: As reprinted from the August 2025 issue of School Transportation News.


Related: A Jolt to School Bus Maintenance
Related: Technology and Communication: Crucial for Bus Maintenance and Safety
Related: Study: Electric School Bus Reliability, Cost-Effectiveness Stand Up in Montana Extreme Cold
Related: 2025 Garage Stars Announced: Relying on Training

The post Parts Standardization Provides Cost-Saving, Efficiencies appeared first on School Transportation News.

The Forecast Revolution: How Innovation Is Disrupting the Weather Industry

Weather forecasting has typically been the domain of national meteorological agencies running physics-based models. Today, that paradigm is being upended by a wave...

The post The Forecast Revolution: How Innovation Is Disrupting the Weather Industry appeared first on Cleantech Group.

(Free White Paper) Your Step-by-Step Guide to Smarter, Safer Student Transportation Technology

By: STN

Choosing the right technology to manage student transportation can be overwhelming. Whether you’re starting fresh or upgrading existing systems, the landscape is constantly evolving—and keeping up can be a challenge.

Safe Fleet’s School Bus Technology Buyer’s Guide makes it easier to choose the right solutions – step by step – so you can boost safety, cut costs, and make smarter decisions with confidence.

What you’ll Get Inside this Guide:

  • What to look for in video, GPS, and safety systems
  • How to match technology to your fleet’s needs
  • Tips for choosing the right vendor and avoiding common pitfalls
  • A checklist to help you prioritize and plan

From onboard safety to protecting students in the Danger Zone, this guide helps you invest in the right tools to keep students safe at every point of their journey.

Download the Buyer’s Guide now and take the first step toward smarter, safer school transportation.

Fill out the form below and then check your email for the white paper download link.

The post (Free White Paper) Your Step-by-Step Guide to Smarter, Safer Student Transportation Technology appeared first on School Transportation News.

(Free White Paper) How To Choose Your Ideal School Bus Operation Management Partner

By: STN

School bus operations rely on technology to address the complex requirements of transporting students. Properly identifying your organization’s operational, functional, technical and financial needs will enhance its capabilities as well as your satisfaction with your choices—but how to start?

Download our complimentary white paper for fresh perspective into choosing a partner who provides good value, not just a good price.

  • Take a wide, objective look at your organization to understand what’s needed.
  • Identify the new technologies’ impact to end users and other departments.
  • Work with potential partners to define KPIs and calculate projected ROI.
  • Evaluate providers in detail to determine their suitability as a long-term partner.
  • Ensure regulatory compliance, and look for partnerships and integrations.

Fill out the form below and then check your email for the white paper download link.

The post (Free White Paper) How To Choose Your Ideal School Bus Operation Management Partner appeared first on School Transportation News.

Under the Hood: School Bus ‘Smart’ Telematics Driving Fleet Improvements

By: Jim Romeo

Bibb County School District in central Georgia transports more than 10,000 students and maintains a fleet of 200 school buses. Every one of them is equipped with GPS hardware and onboard tablets that track vehicle location and metrics used to improve driver safety, engine idle time and on-time performance.

Telematics communicates data remotely to monitor and manage school bus assets. School bus fleet operators, like those at Bibb County, have been using telematics to manage vehicle locations, arrival and departure data, route optimization, student accountability and other important metrics and data. Increasingly, it is also measuring driver performance and school bus operational performance.

Mike Grandy is a solutions consultant manager with Plano, Texas based Tyler Technologies, a provider of integrated software and technology services for school buses, including those in Bibb County.

“Maintenance software does more than just track what’s going wrong. It helps you get ahead of problems before they cost you time and money,” said Grandy. “By pulling data from your fleet’s onboard systems, it can recommend exactly what needs attention and when.”

Grandy explained that telematics watch for engine fault codes in real time like overheating, misfires or diesel exhaust fluid (DEF) issues. When something serious pops up, it flags it right away so technicians can fix it before it leads to a breakdown or inspection failure. He explained Tyler’s system is not time-driven maintenance, but rather condition-based. Instead of relying on the calendar, the software looks at how much each vehicle is being driven and how it’s being used. It then recommends things like oil changes, brake service, or filter replacements based on real wear, not guesswork.

For example, by watching voltage levels and how the battery performs during startups, the system can spot signs of trouble early. If it sees that a battery isn’t holding a charge, it’ll send an alert before a driver gets stuck with a dead one, explained Grandy.


Related: Read fleet management and maintenance articles in the August edition of School Transportation News magazine.


Charles Kriete, president and CEO of Zonar Systems, commented that the most frequent issues diagnostics tracked on school buses are emissions system faults, battery and electrical faults, cooling system alerts, fuel system faults and transmission faults.

“By surfacing these issues as they happen, we give maintenance teams the ability to address problems before they lead to roadside breakdowns or missed routes,” he said, adding one large school district reduced its road breakdowns by 27 percent in one year with Zonar FaultIQ.

Samsara’s platform is used for both condition-based maintenance and time-directed maintenance, said Mayank Nayar, the company’s principal product manager.

“Condition-based maintenance is where telematics truly excels,” he added. “However, we also see fleets using time-based maintenance for maintenance items like washing vehicles. Our platform helps manage schedules, send automated reminders and generate work orders, ensuring all routine checks are completed. This combined approach provides school bus fleets with a comprehensive maintenance strategy.”

Traditional and legacy means of maintenance management often entailed laborious documentation – on paper or entered manually. This demands time and effort to write everything and risks having critical information misread or mislabeled.

“Data shows that maintenance teams spend more than half of their time on paperwork and other manual tasks—not on the essential ‘wrench time’ needed to keep fleets healthy,” said Nayar. “The two most important elements of asset maintenance and repairs are preventative maintenance and visibility. With Samsara, school bus fleets have access to a variety of AI-powered preventative maintenance tools to keep their vehicles safe and in-service.”

Samsara recently released a new feature for drivers that helps simplify the vehicle inspection process by automatically converting inspection notes from voice to text. In turn, Nayar said managers can ensure reports are properly completed by viewing drivers walking around the buses and documenting the duration of the inspection and quality of the report photos.

It also flags diagnostic fault codes enriched with AI, alerting maintenance teams to potential issues like an engine or sensor problem often before a driver even notices. This allows for proactive fixes, avoiding disruptive roadside breakdowns and financial penalties.


Related: GPS Trackit Acquires Zonar in ‘Significant Step Forward’ for Fleet Management
Related: Bandwidth Can Play Critical Role at School Bus Charging Infrastructure Locations
Related: Mobile to Spike Telematics Market By 2022, Study Says
Related: Telematics Firm Continental Acquires Majority Stake in Zonar


Integrating with Route Planning and GPS Metrics

CalAmp provides connected intelligence solutions for school bus fleet operators, primarily focusing on tracking, monitoring and protecting mobile assets. Adam Ortlieb, the company’s senior product marketing manager, said many telematics customers use are maintenance management capabilities in conjunction with other functions such as routing and route planning.

“Typical use cases include performing vehicle inspections, generating and managing work orders, and capturing engine diagnostics information, malfunction indicator light alerts, and related data,” explained Ortlieb. “Typical recommendations generally center around likely malfunctions and steps drivers, and maintenance staff can take to manage current state, as well as performance related issues, potential safety issues and preventative maintenance.”

Meanwhile, Zach Moren, the sales engineering lead at Transfinder, noted that about 22 percent of their clients who use Transfinder routing software also use the company’s maintenance software. However, he noted that well below 50 percent of school districts are using fleet maintenance in general.

He noted that in terms of route planning, which reduces miles, the separate benefits of fleet maintenance are the cost differences between having a breakdown on a road versus inspections that catch issues and maintaining upkept vehicles.

He added that with the integration of AI, Transfinder is compiling data from each of its customers on students and ridership as well as vehicle mileage and age. “The two benefits of that is creating more efficient routes, but on the fleet side, it’s helping fleet managers move to predictive maintenance.

“Could your system say, hey, for the month of September, this is how many inspections we expect you to do. Vehicles are going to come in 27 times. You have the right parts, you have the right staff, things like that on hand, that could start to help you and give you a heads up,” he said of use cases, adding that already the technology helps with telematics such as temperature readings, parts and labor usage and time requirements. “And there’s a lot of information that we could start recommending on. These are how many parts you’re going to use this year.”

He continued, noting that with tariffs, costs are going to go up. “If I know about how many parts I need to use for the entire year, and I could buy it today rather than six months from now, it could be really, really beneficial,” he said.

Predictive maintenance could also help with inventory, as fleet managers might not want to keep a ton of supply on hand.

How fast could school bus operators move to predictive maintenance? Zonar’s Kriete said a five- to seven-year timeline is realistic for widespread adoption. Success, he added, depends on high-quality ECM data from a majority of the fleet.

“We’re already piloting predictive analytics in mixed-fleet environments, but industry-wide use will require consistent data capture across bus models and years,” he added.

Preventive maintenance measures remain a key attribute of the telematics software with CalAmp. But another use of the telematic software is to track driver performance and behavior to determine if driving behavior is out of order or having an influence on maintenance, safety and bus performance issues.

“Managing driver behavior is a crucial proactive step in preventative maintenance that can be overlooked,” said Ortlieb. “The CalAmp K-12 system, for example, automatically captures and consolidates speeding, aggressive driving, and idling data, and presents it in a scoring framework that simplifies coaching and supports reward systems. The direct result is helping transportation departments to minimize unnecessary wear-and-tear on tires and brakes and bypassing expensive repairs, downtime, accidents, and other potential safety issues.”

By consolidating accurate details such as odometer, engine hours, fault codes, lamp status, and battery data, Orlieb said the transportation management system streamlines manual data collection, eliminates human error and better informs planning and troubleshooting.
Grandy at Tyler added that an integrated fleet maintenance system provides many practical advantages, especially when trying to keep things running smoothly across a busy operation.

“It ties directly into your routing, GPS and vehicle data. You get a full picture of how each vehicle is being used and what it needs, all in one place,” he continued. “You can set up automated maintenance schedules based on real mileage or engine hours, not just guesswork. Plus, you can easily track work orders, parts and labor costs without juggling spreadsheets or paper logs. (Technicians) spend less time reacting and more time planning. Scheduling services and inspections becomes a lot more efficient, which helps reduce downtime and keeps your vehicles on the road.”

The beauty of integration with different telemetric parameters such as routing and vehicle maintenance is that each vehicle has a complete service history right at maintenance professionals’ fingertips, simplifying compliance, reporting and budgeting.

Grandy said that advanced fleet software should be comprehensive and “helps you stay ahead, cut out the chaos and keep your fleet running at its best.”

Taylor Ekbatani and Ryan Gray contributed to this report. 

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Georgia School District Removes Multiple Bus Drivers Over Safety Violations

Just days into the new school year, Fulton County Schools in Georgia has already dismissed or accepted the resignation of multiple bus drivers found in violation of the school district’s strict student safety protocols, reported WSBTV News.

Since the academic year began on Aug. 4, three drivers reportedly were removed from duty or stepped down after failing to follow district policy regarding the drop-off of young students. These incidents involved children in pre-K through first grade being let off the school bus without a parent or approved guardian present, a violation a long-standing safety rule.

An internal email obtained by local news reporters revealed that a total of seven drivers had been lost within seven days, according to the district’s transportation coordinator. The email underscores the urgency with which the district is addressing these violations.

Fulton County Schools maintains what it calls a “zero-tolerance approach” to the safety of its youngest school bus riders. District rules reportedly specify that students in pre-K, kindergarten and first grade must be met at the bus stop by a parent or guardian or be accompanied by an older sibling in second grade or above. For students in special education programs, individualized transportation plans dictate their drop-off procedures.

“There is no excuse for failing to follow this standard,” said the district via the article. “Drivers are trained on this requirement when they are hired, it is reinforced by management throughout the year, and it was a key part of all back-to-school transportation trainings last month. We provide the training, support and student management strategies to make it happen.”

The district added via the news report that the vast majority of its nearly 800 bus drivers follow these expectations every day, and that it remains committed to hiring and retaining only those who demonstrate a strong commitment to student safety.

“This isn’t just a part-time job or simply transporting children,” said parent Lola Green to local news reporters. “It’s a serious responsibility. Families are trusting these drivers with what matters most to them.”

Green, who reportedly withdrew her son from the school system this year, described a troubling incident last year involving her son, who has autism. Despite his individualized education plan requiring a guardian to be present at the drop-off, she said the bus driver released him without anyone there to receive him. Doorbell camera footage showed the child arriving alone at their home.

“Anything could have happened to him,” Green said. Following her complaint, the district removed that driver from her son’s route.

The email from the transportation coordinator to local news reporters also noted that the recent driver dismissals occurred across both the northern and southern parts of the district, not concentrated in one area.

While Green said she’s encouraged by the district’s swift response, she believes it’s just one step in a larger process. “Do the work to make sure they’re hiring people who are going to meet the needs of the children and the families they serve,” she said.


Related: What’s the 411 on Stop-Arm Violations?
Related: Ohio Bill Seeks School Bus Illegal Passing Fine Increase, Safety Fund
Related: Rhode Island School Bus Driver, Safety Monitors Fired for Leaving Student in Bus
Related: School Bus Driver Fired After Skipping Students’ Stops in Alabama

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Phoenix Motor Appoints Industry Veteran Walsh to Lead U.S. Operations

Phoenix Motor Inc., known for building heavy-duty transit buses and helping electrify medium-duty vehicles, announced John Walsh is stepping in as the new president of Phoenix Motor and CEO of PhoenixEV, the company’s U.S.-based commercial electric vehicle brand.

Walsh will oversee the company’s American operations, focusing on scaling production, accelerating adoption of zero-emission solutions and expanding market share in the commercial and transit EV space. While it’s unclear why Denton Peng is stepping down as President of Phoenix Motor, he will continue to serve as the chief executive officer of Phoenix Motor Inc. leading the company’s global strategy, innovation initiatives, and international operations.

John Walsh

“We’re excited to welcome John to our team,” said Peng in a press release. “He brings a deep understanding of the transit and EV markets, along with a demonstrated ability to scale high-growth transportation companies. With more than three decades of experience and a record of operational excellence, we’re confident John will help PhoenixEV accelerate its mission to deliver clean, quiet, and intelligent mobility solutions across the U.S.”

Walsh is an experienced executive with more than 35 years of leadership experience in the transit and electric mobility industries. His most recent role was as president of EO Charging Americas, where he led large-scale commercial fleet electrification across North America.

Prior to that, he served as chief commercial officer at Proterra, overseeing record-setting electric transit bus sales and managing its transit, powered and energy business units. He also held key leadership positions as president and COO of Davey Coach, president of REV Bus Group, which included nine business units such as ENC and Collins Bus Corporation and CEO of MV-1/VPG, a specialty OEM for the paratransit market.

Walsh brings not only deep operational expertise, but also a strong track record in business development, negotiation and strategic planning, honed through decades of executive experience in the automotive and commercial transportation sectors. A graduate of Methodist University in North Carolina, he holds a bachelor’s degree in business administration.

“I’m honored to join Phoenix Motor at such an important inflection point,” said Walsh in a statement. “PhoenixEV has a remarkable legacy in electric transportation, and with our coast-to-coast operations, industry-leading EV platforms, and deep customer relationships, we are poised for strong growth. I look forward to working with our team to strengthen execution, build backlog and deliver outstanding zero-emission products for our partners and communities.”

In his role as CEO, Phoenix Motor said Walsh will be responsible for driving the brand’s U.S. business strategy, expanding production capacity and accelerating adoption of its all-electric transit and commercial vehicles. The appointment comes as Phoenix ramps up its efforts to serve municipal, corporate and government fleet customers across the nation amid growing demand for sustainable transportation solutions.


Related:The School Bus Safety Company Have Completed the Creation of a New Safety Leadership Training Course
Related: Phoenix Motor Appoints Industry Veteran John Walsh to Lead US Operations PhoenixEV; Walsh named President of Phoenix Motor and CEO of PhoenixEV
Related: Blue Bird Announces New President, CEO
Related: 5 Ways Large Districts Can Improve Transportation Operations with Technology

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August 2025

By: STN
The South Carolina Department of Education’s Engineering Associate Team leads this year’s Garage Stars. From left: James Miller, Randy Linz, Patrick Nesmith, Wayne Southard, William “Bo” McDaniel, and Justin Roach. Photo courtesy of Mike Bullman Cover design by Kimber Horne
The South Carolina Department of Education’s Engineering Associate Team leads this year’s Garage Stars. From left: James Miller, Randy Linz, Patrick Nesmith, Wayne Southard, William “Bo” McDaniel, and Justin Roach.
Photo courtesy of Mike Bullman
Cover design by Kimber Horne

It’s the 10th year of recognizing the nation’s most outstanding Garage Stars. This year’s winners are on the front line of school bus safety while demonstrating the importance of knowledge and teamwork crucial for successful student transportation operations. Read more about the 10 winners, which include three individuals, and for the first time, seven teams.

Learn more about building and maintaining a high-value school bus fleet and how to update operations to maintain excellence. Also find articles on parts purchasing, the National School Bus Inspection Training as well as other top moments from the STN EXPO West conference last month. 

Read the full August 2025 issue.

Cover Story

10 Years: Garage Stars
The 10th annual Garage Star’s award features 10 finalists—three teams and seven individuals—that highlight the importance of knowledge and teamwork in training the next generation of industry professionals.

Features

Residuals
When selling old school buses, record-keeping and maintenance schedules are key to getting the most bang for your buck.

Moving On Up
Updating transportation maintenance facilities rather than tearing down and starting over has its advantages.

Special Reports

Parts Standardization Provides Cost-Saving, Efficiencies
Streamlining and consolidating parts purchasing can lead to time and cost savings, garage professionals share this month.

STN EXPO West in Photos
Browse some of the action at last month’s conference and trade show in Reno, Nevada.

Feedback
Online
Ad Index

Editor’s Take by Ryan Gray
A Jolt to School Bus Maintenance

Publisher’s Corner by Tony Corpin
Moments Matter

The post August 2025 appeared first on School Transportation News.

Suffolk Transportation, Past-President Noble Among NSTA Honorees at Recent Convention

By: Ryan Gray

The National School Transportation Association named Long Island, New York contractor Suffolk Transportation as its Contractor of the Year and inducted NSTA past-president Carina Noble to its Hall of Fame during the Annual Meeting and Convention in Boston, Massachusetts.

School Transportation News is in its third year as sponsor of the NSTA Contractor of the Year award.

One of the largest school bus contractors in New York state, Suffolk Transportation Services and Suffolk Bus was established in 1955, though the company traces its origins to 1922, and was acquired in 1970 by John A. Corrado. John J. Corrado currently serves as president and CEO with his sons John R. and Joseph as assistant vice presidents. Suffolk Bus transports 62,000 students in 24 Long Island school districts each school day with 1,800 school buses over 1,500 routes.

“This award is a testament to the passion, integrity and professionalism of every member of our team,” said Thomas Smith, Suffolk’s chief operating officer. “Their dedication to safe, reliable service, a strong company culture, and leadership across the student transportation industry inspires me every day. We’re proud to stand with our fellow NSTA member companies in raising the bar for what excellence in pupil transportation truly means.”

Thomas McAteer is executive vice president and Angelo Carbone is director of the company’s transit and paratransit operations for Suffolk. 

Meanwhile, Noble joined the NSTA Hall of Fame following her term as the association’s president from 2021 to 2023. She is the senior vice president of communications for National Express, the second largest school bus contractor in North America.

NSTA credited her with helping to obtain a two-year exemption from the Federal Motor Carrier Safety Administration for under-the-hood requirements of the school bus inspection exam needed for the commercial driver’s license and amendments to the Clean School Bus Act that now allows private contractors direct access to grants.

“Carina Noble’s impact on NSTA cannot be overstated. She has served in a variety of capacities with the organization and left us in a better place each time. As government relations committee chair, Carina was focused and determined to use our advocacy platform in a positive way,” commented NSTA Executive Director Curt Macsysn. “Personally, I have leaned on Carina for advice and support over the years, and she has always come through with her calm and reasoned approach. I’m thrilled that she is entering into the NSTA Hall of Fame, and there isn’t a more worthy recipient.”

In all, NSTA awarded 18 members and two companies during its Annual Meeting and Convention, held July 20-23. STN President and Publisher Tony Corpin joined Macysyn in presenting the magazine’s Innovator of the Year award to Guarav Sharda, chief technology officer of Beacon Mobility, for his direction and implementation of AI-based HR tools for employees. Sharda was also recognized at STN EXPO West a week earlier.

Carina Noble accepts her induction into the NSTA Hall of Fame on July 22, 2025 in Boston, Massachusetts. Photo courtesy of NSTA.
Carina Noble accepts her induction into the NSTA Hall of Fame on July 22, 2025 in Boston, Massachusetts. Photo courtesy of NSTA.

Six individuals also received NSTA Golden Merit awards for their dedication and contributions to school bus safety, community service, business practices and vehicle maintenance. They are Glenn Brayman, fleet manager for First Student in Massachusetts; Melissa Castle, a location manager for Mid Columbia Bus in Oregon; Michelle Harpenau, manager for Durham School Services in Boston, Massachusetts; Kevin Kilner, director of safety for Beacon Mobility; David Kinley, vice president of operations in New York for Student Transportation of America; and Barbie Stucker, general manager of Big Sky Bus Lines in Montana.

Distinguish Service Awards were given to Paul Mori, the New York director of client relations for Beacon Mobility and Susan Rady of Johnson School Bus Service in Wisconsin, for “significant, substantial and special contributions to pupil transportation contracting.”

NSTA Outstanding Driver Service Award Recipients went to Linda Caudillo of Mid Columbia Bus Company; Jeffrey Flitcraft of B.R. Williams in Pennsylvania, Kilra Hylton of TransAction Associates in Massachusetts, Duane Versteegh of School Bus Inc. in South Dakota, and Becky Williams of Dousman Transport Company in Wisconsin.

First Student took home the Go Yellow, Go Green Award for adopting and advancing electric school buses, which the company operates over 2,000 across North America. Tim Weaverling of insurance provider RWR-Keystone was named Committee Member of the Year while John Benjamin, president of Benjamin Bus in Minnesota was named Committee Chair of the Year. Lee Edwards of Wells Fargo Equipment Finance was awarded Vendor Partner of the Year.


Related: Historic Year for Minnesota School Bus Contractor Punctuated by NSTA Award
Related: NSTA: The Bus Stop with Tony Corpin, Publisher, School Transportation News
Related: Update: I Squared Completes Acquisition of National Express School Bus Contracto

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School Transportation Veteran Reveals Critical Management Challenges, Solutions

By: Ryan Gray

RENO, Nev. — Jim Schiffler, a veteran transportation industry leader, dissected the complex challenges of leadership promotion based on his book “Stepping Up: From Valued Employee to Supervisor.”

Schiffler was literally born into the school bus industry as his father owned a school bus contracting business. He later led two school bus contractor and dealership operations in Minnesota and South Dakota.

“Stepping Up,” which he said is being utilized by multiple organizations as a leadership development resource, is based off his decades of experience in business. It identifies five critical mistakes organizations consistently make when promoting employees to supervisory roles. He shared his perspective and advice for improving employee morale and organizational culture during his morning STN EXPO West general session Tuesday prior to the continuation of the trade show.

Schiffler emphasized that top performers in technical roles — such as mechanics or drivers — do not automatically possess leadership capabilities.

“The best mechanics solve problems independently,” he said. “Leadership requires getting things done through other people.”

Organizations frequently promote long-serving employees or family members without evaluating their leadership capabilities. This approach, Schiffler warned, can create workplace dysfunction, decrease productivity and increase employee turnover.

Undefined role expectations are also a fast route toward dysfunction in the workplace. Without clear job descriptions, new supervisors often default to performing tasks they enjoy rather than responsibilities critical to their role. “Lack of structure breeds uncertainty and underperformance,” Schiffler explained.

Then there is insufficient training of employees to become supervisors in the first place.

Many organizations provide minimal guidance to new supervisors, essentially saying “congratulations and good luck,” he noted. This approach leads to frustration, potential misconduct and potential leadership failure.

Schiffler also recommended weekly one-on-one meetings between new supervisors and their managers to provide immediate feedback, build confidence and reinforce accountability.

Critical skills for supervisors, Schiffler explained, include exceptional communication abilities, public speaking proficiency, performance management, cultural awareness and employee training capabilities.

“Leadership is a calling, not just a job,” Schiffler told the audience. “It’s about inspiring people and helping them through life’s challenges.”

He stressed that creating a people-first workplace culture ultimately drives organizational success, emphasizing empathy, recognition, and consistent communication.

“Building a culture is not a difficult thing, folks,” he added. “It just takes time to think about it.”

An attendee asked for advice on changing what he called “terrible” culture in his school district, where he has only worked for the past five months.

“I would think about calling a meeting and videotaping it. That means everybody hears the same thing because we have different locations. Share with them your observations over the five months you’ve been there,” Schiffler advised. “Let them know that you would like things to be better.”

He also suggested conducting a survey aimed at improving culture, to understand the root causes of the issues and make a commitment to address them. Schiffler also said it is necessary to set clear values and regularly communicate progress to employees. He emphasized the importance of following through on commitments to build trust and improve morale.


Related: Gallery: Trade Show at STN EXPO West
Related: (STN Podcast E265) Onsite at STN EXPO West: Innovations & Partnerships for School Transportation Success
Related: STN EXPO Keynote Reveals the Impact of Simple, Intentional Moments


The post School Transportation Veteran Reveals Critical Management Challenges, Solutions appeared first on School Transportation News.

STN EXPO Keynote Reveals the Impact of Simple, Intentional Moments

RENO, Nev. — “Amazement artist” Jon Petz used a dynamic combination of magical entertainment and emotional stories to show STN EXPO West attendees the power of simple moments.

Petz had previously addressed over 100 directors at Saturday’s Transportation Director Summit, where he demonstrated how even the most challenging situations that transportation directors face can be solved through passion driven performance.

He opened the Monday morning keynote with a story about his father, who shared a magic trick with him as a child. He noted for the attendees that one moment changed his entire emotional connection with his father and is a memory he remembers decades later. He also said that he still remembers his school bus driver, Mr. Pope, who he described as the kindest man.

“I think today, in this room, you were supposed to be here. On this exact day, with these exact people, at this exact time,” Petz said.

He proved this sentiment with a magic trick. He asked for numbers from various attendees and performed a math equation. The answer resulted in the exact date of Monday’s keynote and the time of day he was performing the trick.

“Magic is about creating moments,” he said. “And we all do this in what we do and who we are.”

As an “amazement artist,” Petz said he wants to share how to harness the opportunities to create a moment that people will remember. No one talks about average moments.They talk about impactful moments.

“When you perform a diabolically impossible trick as a magician on stage, there are two things that happen. One the whole audience asks, ‘How did you do it?’ But after that, the cool part is they come right up to you and say, ‘Do it again.’ How great would it be if people say that about what you do?”

He explained that our brains literally remember special memories differently with a burst of dopamine and serotonin that plants itself in a unique way in your mind. After performing a trick where he made an attendees’ $100 bill disappear and reappear inside a lemon, Petz noted that even when you think you know what’s going to happen, there is still a moment of anticipation. He said instead of trying to raise the bar, he tries to raise the bar one small bump at a time.

He shared a story of a time he was traveling with his daughters, and the airline pilot created a unique and humorous experience for the passengers. He did this by initially saying that this flight was only his second one, alluding to ever, which created a tense moment with the waiting passengers who had been preoccupied with their cell phones. The captain soon added that it was his second flight of the day, which relieved the anxious passengers and instantly bonded everyone.

Petz said he later asked the pilot, Capt. Denny, why he said what he did. He replied, “I like my aircraft to be different,” which Petz noted was creating a moment out of the mundane.

Despite only having that one meeting, years later, Petz attended Capt. Denny’s retirement party and rode on his final flight. The initial flight made that much of an impact on him. He also noted that Capt. Denny would call the parents of unaccompanied minors on his flights to assure them that he would get them to their destination safely or show passengers who had pets in the cargo hold photos to prove they were alright

“Mutually beneficial relationships are not something we conquer, “he said. “It’s a series of simple moments that matter to those that we serve.”

Petz used the example of school bus drivers smiling at a student, and that the interaction might be the only positive one the student experiences all day. Something so simple, he said, creates trust, loyalty and connection.

He explained as a magician he identifies touchpoints and reimagines these moments. Amid the stress of student transportation, sometimes professionals forget how impactful those roles are. He asked the attendees, “What is your story? What do you want it to be?” He noted that the moment of connection is different for every one of us.

Petz shared an impactful story about a time he was asked by a charity to perform magic tricks at a children’s hospital. One of the children was a very sick 9-year-old boy named Nathan. His dream was to become the most famous magician in the world, but he was battling a serious illness.

The situation made Petz nervous, he recalled, as he felt he was “just Jon.” How would he be able to help the boy?

Petz decided to accept the invitation and experienced a moment of shock when he realized how sick Nathan was and that a priest was present. But when Nathan saw him, his eyes lit up and he excitedly participated in magic tricks. He performed a trick where he conjured up a seven of hearts card with Nathan’s name on it and magically made it stick to the ceiling above the hospital bed. Petz even performed a trick with the priest’s credit card.

The story wasn’t over, however, as five months later Petz ran into the same priest. When the priest recognized him, he pulled out the credit card that Petz had put his picture on and shared that Nathan had died eight hours after Petz left the hospital. The priest said that Nathan’s family had retrieved the seven of hearts card from the hospital ceiling and placed it in Nathan’s casket, as it represented the last happy moment they had with him as a family.

“Share the things you have,” said Petz.

He continued that emotional experiences are what fuel our passion. He recalled watching motorists illegally pass school buses when he was taking his daughters to school and would reach out to the districts to report the incidents.

Petz encouraged the attendees to reach out and help others find their value. “That’s why you’re here,” he said. “To understand your value.” He encouraged attendees to continue to connect after the show ends, be here next year and expand their network and knowledge.

“You are not just anybody, you are the best at what you do, or you wouldn’t be here,” he told the audience. “We’ve proved that you’re in the right room with the right people at the right time.”

He then prompted attendees to ask themselves the question, “Do I perform to create an amazing moment, or do I perform just enough to get by?”

Petz wrapped up his address by saying that he shares seven of hearts cards at his events, hoping that one day one of the cards will reach Nathan’s family. He asked what could have happened if he had said no to the invitation to see Nathan? He advised attendees to take advantage of the opportunities where they can say yes.

“This room will never happen again. You are here with a purpose,” said Petz. “And STN, it’s showtime.”


Related: Michigan’s Morris Presented with 2025 Gandolfo Award at STN EXPO
Related: Leading with Purpose: Insights from STN EXPO West’s Transportation Supervisor Seminar
Related: Sharda Presented with Innovator of the Year Award at STN EXPO West

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