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NC Transportation Manager Channels Passion for Education, Safety into Children’s Books
While attending the STN EXPO East conference in March, School Transportation News connected with the Charlotte-Mecklenburg Schools student transportation professional in North Carolina. One of these individuals is Monique Jackson, an education veteran who recently wrote a children’s book focused on school bus safety.
Jackson is an area manager for Charlotte-Mecklenburg, the second largest school district in the state. One of 14 area managers, Jackson oversees services for over 5,000 families across 12 different schools. Jackson recalled her time as president of her senior class in high school, where in the yearbook she had said that she would like to be a kindergarten teacher. Little did she know, that would only be the start of her over 25-year career working with students.
Her educational career began at Crispus Attucks Children’s Center, a non-profit childcare center in Roxbury, Massachusetts as a preschool teacher. Jackson transitioned from early childhood care to a program director in Boston that led to her education advocacy work with a group that she described as a “inner city network of childcare provider professionals.”
She later became the president of this group, serving for three years. Her job included working on legislative bills to provide quality and affordable child-care for all the children in the community. She also led the Dorchester Neighborhood Cluster, an organization that utilized funding from the state’s Department of Education for parent advocacy, continuing education for educators, training and workforce development.
Additionally, she was the director of court child-care, where she helped to provide a safe and therapeutic environment for children whose parents were in the courtroom, so they would not be exposed to all the things being discussed in courts.
“I’ve been around for quite some time in terms of the education field,” said Jackson. “I have worked in diverse programs, that are traditional and nontraditional.”
After moving to North Carolina in 2004, Jackson continued her educational journey in after-school care programs and later as a teacher for another five years before entering the world of student transportation.
As a young child, Jackson shared that her mother would walk her to school. However, she rode the school bus for one year during middle school.
“One of the things that we were dealing with at the time, which is really sad, was some issues around racism, because they integrated the schools, and we were basically bused into areas [where] people that look like me did not live,” she recounted.
She described a traumatic incident when someone outside the bus threw a glass soda bottle that struck her black school bus driver in the face.
“I have never forgotten that as a child on the bus and seeing that happen,” she said, adding she believes that everything happens for a reason and there was a silver lining to witnessing the shocking event.
“I think for me, it helped me to realize I still want to work in education and work with children and families. However, it made me realize the importance of cultivating and fostering an environment that is inclusive and inviting for all, and then, of course, focusing on the component of safety as a core value,” she said.
This sentiment is highlighted in Jackson’s first children’s book, “Mommy, Why is Everyone So Mad?” Published in 2020, Jackson shared the book unfolds the feelings surrounding the lack of acceptance that many people face in today’s world and, despite that, how we can all model respect and kindness in our interactions.
“You know, children have a squabble in the sandbox. They go back to being friends again. They forgive each other. They give second chances,” said Jackson. “And sometimes as adults, we lose that softness and that ability to be forgiving and to realize that guess what, we’re human beings. We’re not perfect, we’re going to make mistakes, you know, different things are going to happen. But we have to remember that it’s all about building community and supporting each other.
“We need to breathe,” she continued. “Recognize our humanity. That’s the piece that’s missing. Because when you look at humanity, it doesn’t matter about color, race, politics, religion, socioeconomic background. It matters about people, and what people need to thrive and grow and be successful and happy in our lives.”
Before joining student transportation, Jackson went back to graduate school to obtain a master’s degree in school administration with the goal of becoming a principal. She expressed that she was looking for something different, and a friend recommended that she apply for an open position of transportation manager for the Hopewell area. She was hired and she has stayed in the transportation arena since 2018.
Jackson channeled her love of storytelling, education and safety into her latest children’s book, “Gus the Talking Safety Bus.” The two characters are based on her own twin granddaughters, Ava and Libby, who know all about Gus, a robot used by CMS to train students in kindergarten and first grade about school bus safety.
Jackson said Gus served as her inspiration to use a familiar face to teach children about the importance of safety in the Danger Zone at bus stops and onboard the bus.
She explained that it’s important for students to know what is expected of them from a safety perspective before they get on the school bus. She outlines five safety basics in her book, which she hopes is used as a teaching tool. Her advice is to confirm the expectations, restate them to students, and develop a routine so that they know exactly what to do. This ranges from waiting until the bus has come to a complete stop to how to sit securely in the school bus seats.
Of course, school bus safety doesn’t rely simply on the students but also the school bus drivers. Jackson said she considers her drivers to be “rockstars.”
“Drivers do a lot behind the wheel and then also keep those students safe every day. This is a tough job, and I tell people the same way teachers have a tough job, school bus drivers do too,” she said. “Who knows what it’s like to get behind the wheel of a one-ton machine, and you have precious cargo on board? They don’t realize the things that drivers face and what they run into every day in order to keep those children safe and to get them to school and get them back home every day.”
She said she tries to provide a strong safety foundation by encouraging her drivers to keep in mind that it takes 21 days to form a habit. She encourages them to start the new school year by reinforcing safety rules consistently with the students and modeling them. This sets the tone for the year and can be adjusted to developmental age with each route.
Jackson said she makes sure to let her drivers know that they are fully supported by her, which means following up on behavioral incidents that may require action from school administration. She said she makes sure to follow due process, which includes reporting incidents as referrals to lead drivers and forwarding to school administration. If a resolution isn’t reached, she said she can pull evidence of past referrals as well as videos of the infractions to ensure that the driver is best equipped to handle the school bus and students safely.
As she shared on Episode 254 of the School Transportation Nation podcast, Jackson said she supports a multi-prong approach to school bus and Danger Zone safety, an effort that includes transportation leadership, the drivers, the students and their families and educational material.
Jackson’s passion for educational access and transportation safety is evident to anyone who interacts with her. “I love children and families, and I think that it’s important that all children have access to a quality education, whether it’s before school, after school, of course for our daily school routines as well,” she said.
To add to her ever-growing list of accomplishments, Jackson is also the founder of Kingdom at Work, an online faith platform that she created during the COVID-19 pandemic to provide support for people struggling during a time of isolation. She said of transportation “when there’s a crisis, we transform,” and that the group assisted in transporting educational materials, devices and meals to students.
Jackson said she is excited to continue her journey as an author and has plans for future writing projects. Her books are available on Amazon, Barnes and Noble and directly from her website.
Related: School Bus Driver Creates Children’s Book to Promote School Bus Safety
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