When Caregivers Trust the Ride, Students Thrive: New EverDriven Survey Data Shows 8 in 10 Caregivers Would Recommend the Service
DENVER, Colo. —EverDriven, the leading provider of alternative student transportation solutions, today released new caregiver survey data demonstrating high levels of satisfaction, trust, and reliability, reinforcing EverDriven’s role as a critical partner for school districts navigating ongoing transportation challenges.
As districts across the country face persistent school bus driver shortages, increasing demand for individualized transportation, and rising expectations around safety and reliability, caregiver trust has become a clear measure of whether a transportation solution is truly working. EverDriven’s latest data shows that its model doesn’t just meet student needs; it earns the confidence of the families it serves
Based on 2026 feedback from nearly 600 caregivers, over 80% of caregivers say they would recommend EverDriven to others, a strong indicator of trust in the company’s safety-first approach and consistent service delivery. Beyond satisfaction, these results underscore the essential role transportation plays in a student’s daily experience, including consistent attendance, stability and better overall student outcomes.
Real Caregiver Experiences
“As a single mother, I am big on my kid’s safety. I had been skeptical about putting my kids in a stranger’s vehicle without me. But EverDriven changed all of that,” said Angie Nelson of Iowa. “The staff are kind, helpful and very understanding. The EverDriven VIP App allows me to track my kids from the second they get into the vehicle to when they arrive at school. EverDriven provides safety and gives caregivers comfort their kids are safe every day.”
“My child has gone through EverDriven for the last two years, and as a parent, my experience with the company has been amazing,” said Caressa Palmer of South Carolina. “The drivers are trustworthy, honest, and understanding. EverDriven is reliable and always on time. I would definitely recommend it to a friend or family member.”
What Caregivers Value Most
The survey data points to four things caregivers say matter most:
Safety and trust: Every driver undergoes rigorous background checks, identity verification, and ongoing monitoring, supported by a culture of accountability and care. Safety protocols are designed specifically for student transportation, not ride-share.
Real-time visibility: The EverDriven VIP app enables caregivers to track their child’s ride in real time, providing end-to-end visibility from pickup through drop-off.
Consistency and reliability: Dedicated drivers and optimized routing support dependable, on-time service and a more familiar experience for students. For students with disabilities, 83% of rides are completed by the same driver, helping build consistency, trust and comfort.
Communication and support: Responsive support teams work closely with families and districts to proactively address concerns and adapt to student needs.
“When a caregiver trusts you with their child, there is nothing more important than getting that right every single day,” said Mitch Bowling, CEO of EverDriven. “These results reflect the trust families place in us and our unwavering commitment to safety. From the drivers we vet to the technology we provide, everything we do is designed to give caregivers confidence that their children are safe, supported, and cared for from pickup to drop-off.”
Meeting a Growing Need
With ongoing driver shortages, increasing numbers of students requiring specialized transportation, and rising expectations around safety and reliability, districts are under pressure to deliver transportation solutions that work for every student.
In this environment, caregiver trust serves as a critical validation point. When families feel confident in transportation, districts experience fewer disruptions, reduced administrative burden, and greater confidence that students can consistently access their education.
To learn more about how EverDriven helps districts reduce transportation challenges while ensuring safe, consistent access to education, visit everdriven.com.
About EverDriven
EverDriven delivers modern student-centered transportation that’s safe, consistent, and built for those who need it most. EverDriven specializes in routing and transporting students across all ranges of needs — from everyday support to the most complex circumstances — including students with disabilities, students experiencing housing instability, and other high-need populations. Serving more than 800 districts across 37 states, the company completed over 2 million successful trips last year. EverDriven’s deeply human, fully compliant, and AI-powered approach helps districts get students on the road in hours, not days, while maintaining consistent, high-trust rides that complement traditional yellow bus fleets. For more information, visit everdriven.com.
The post When Caregivers Trust the Ride, Students Thrive: New EverDriven Survey Data Shows 8 in 10 Caregivers Would Recommend the Service appeared first on School Transportation News.
), today announced a $100 million investment from TPG, bringing the company’s total funding to $430 million and valuing Zum at $1.7 billion. TPG is making its investment through The Rise Funds, the multi-sector strategy of its global impact investing platform, and in connection with the investment, Steve Ellis, a Managing Partner of The Rise Funds, will join Zum’s Board of Directors. 
Claire Bergman currently serves as the McKinney-Vento Coordinator for the Sun Prairie Area School District, where she is dedicated to removing barriers to education for students experiencing housing instability. With a deep passion for policy reform and systems-level change, she focuses on strengthening districtwide support frameworks to ensure equitable outcomes for vulnerable students and their families. Ms. Bergman holds a Master’s in Social Work from Loyola University Chicago.
MeChale’ Johnson is the Director of Pupil Transportation and Fleet Management for Alexandria City Public Schools (ACPS). For the past four years, she has overseen a fleet of 124 school buses and more than 85 passenger vehicles, ensuring the safe and reliable transportation of students to and from school each day. Her operation also provides specialized transportation services for students with unique needs through partnerships with contracted public carrier vendors. Prior to joining ACPS, Ms. Johnson served as the Director of Transportation for Falls Church City Public Schools. She possesses more than 15 years of experience in transportation management, beginning her career at the University of Maryland (UMD), where she supervised transportation services that supported university students commuting to campus from surrounding counties and local communities. She also spent several years in public mass transit leadership with the Washington Metropolitan Area Transit Authority (WMATA). Ms. Johnson holds a bachelor’s degree in Criminology and Criminal Justice from the University of Maryland and a Master of Business Administration (MBA).
Greg Dutton is a Senior Transportation Analyst at HopSkipDrive with nearly three decades of experience spanning transportation operations and technology leadership. Greg brings a uniquely informed perspective to his role — having first engaged with HopSkipDrive on the client side as Director of Transportation at Renton School District in Washington State, he has a deep understanding of the daily struggles and tough decisions facing school transportation professionals, including issues related to the national school bus driver shortage. In that role, Greg led all aspects of the district’s transportation department — from personnel management and route planning to budget administration, safety, and fleet operations. Prior to that, Greg held the role of Assistant Director of Transportation, overseeing daily operations, accident investigations, and coordination with law enforcement and community stakeholders. He holds an MBA in Telecommunications Management from Alaska Pacific University, a BA in Telecommunications from Texas Tech University, and an AA in Mass Communications from Amarillo College.



